process mining intro (eng)
DESCRIPTION
Process mining introduction based on examples with Disco, a process mining tool of Fluxicon.TRANSCRIPT
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Challenges
Business processes:
• Need to be customer centric (quality, speed, reducing contacts)
• Need to be efficient (costs, reducing waste)
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Typical Situation
Ideal Process
Process Reality
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Root Causes
Subjectivity Everyone sees only a part
Exceptions Poor visibility
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Process mining can help by ...
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Leveraging IT Data
When processes are supported by IT
Detailed logs record:
• Executed activities
• When
• By whom
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Data Requirements
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Process Instance or Case identifier
Status or Activity attribute (process step)
One timestamp for status change, start or completion of activity
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Process Mining
Extract ‘As-is’ process
from existing IT data
Advantages:
• Objective (fact-based)
• Quick (automated)
• Complete (all variations)
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• Determine questions
• Process scope
• Which IT systems
• Via DB administrator
• CSV file or database extract
• Analyze ‘As-is’ process
• Answer questions
• Present results (e.g., report, presentation, workshop etc.)
Process Mining Project
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Purchasing Process
Planned Process
Goal: 3 days
Actual Process 6 days (up to 48
days)
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Benefits (1)
Enables Waste Visibility
• Hidden Activities
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Benefits (1)
Enables Waste Visibility
• Idle times in process
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Benefits (1)
Enables Waste Visibility
• Animation reveals bottlenecks & repetitions
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Benefits (2)
Verify compliance regarding the approved and official process flow
• Visual Comparison
• Explicit checks:
• - Existing model
• - Rules
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Benefits (2)
Discover compliance issue
• Skipped activities
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Benefits (2)
Segregation of duties
• Violation of the 4-eyes rule
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Benefits (3)
Social collaboration patterns
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Comparing employees performance
Benefits (3)
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Benefits
• Get objective picture of actual processes
• Discover waste (to improve quality and cost)
• Monitor effects of process changes
• Verify that rules and prescribed processes are followed in reality
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When not applicable?
• Completely manual processes (no data available)
• Data is known not to be trustworthy (does not represent the real process)
• Problems that need to be solved are not related to the process
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Fluxicon
Email: [email protected] Phone: +31-62-4364201
Web: http://fluxicon.com
Contact
Dafna Levy
Email: [email protected] Phone: +972 (0)54-6881739