Credit SuisseAVP GOAL Curriculum

Module Two:Using Process Mapping to

Prototype

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Prototyping After a group moves through the sensing and presencing

stage of the U-Process, the U continues by crystallizing ideas and then prototyping them.

Prototyping creates a landing strip for the future you want to create, and to build something that allows you to explore an emerging idea or concept by doing something.

Prototypes are an early draft of what the final result might look like. Prototyping often goes through several iterations based on the feedback that you generate from other stakeholders.

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Purpose of PrototypingPurpose: The purpose of prototyping is to create a microcosm

that allows you to explore the future by doing. Prototypes work on the principle of “failing early to learn quickly.” (IDEO)

Outcomes: Valuable feedback from stakeholders on an idea that helps

to refine the concept and its underlying assumptions A practical and tested mini-version of what later could

become a pilot project that can be shared and eventually scaled.

Ideas to refine the existing and invent new concepts.

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Prototyping: LogisticsPeople & Place: Participants go through a process that includes both

systems sensing (seeing the system through the view of all key stakeholders), systems thinking (identifying root causes and leverage points) and a moment of shared and individual stillness (connecting to source) before brainstorming and selecting possible prototyping ideas.

Time: Depending on the project, a prototype can take a few

days, weeks, months or years. Usually it takes 1-6 months.

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Process Mapping• A process map

shows all process-related activities.o Input and Outputo Approvalso Exceptionso Cross-functional

hand-offs

• The main goal of the map is to provide an overview of the relevant business processes and procedures.

z

Task

Task

Task

Task

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Reasons for Creating Process Maps

Breaks down complexity of

processes

Improves understanding of process

flows

Facilitates communicati

on

Identifies efficiency issues

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Process Mapping with Post-Its

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Creating a Process Map

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The Focus of Your Process Map

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Symbols and Use

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The Completion ofYour Process Map

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An Example

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Creating a Prototype Using Process Mapping

Identify key process objectives and main activity steps

Consider complexity

Consider number of organizational and individual teams

Consider time and cost

Highlight bottlenecks and delays

Consider rework times, unnecessary work steps and authority ambiguities

Flow from the customer’s point of view

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Creating a Prototype Map the existing process. Consider what you have learned from the

stakeholder interviews about the system. Make changes in the process or procedural

flows and notice how it effects the rest of the system.

Create alternative maps that incorporate alternative scenarios.

Discuss the impact on the process and procedure based on each new scenario.

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Advantages of Process Mapping Prototypes

Improves understanding of work processes Illustrates resource allocation Documents needs for training procedures Tracks workflows Increases staff awareness Clarifies specific roles and contributions Identifies process improvement potential