proceedings of the 1991 pmi annual … · proceedings of the 1991 pmi annual seminar/symposium...
TRANSCRIPT
PROCEEDINGS OF THE
1991
PMI ANNUAL SEMINAR/SYMPOSIUM
Dallas, TexasSeptember 27 - October 2, 1991
UB/TIB Hannover
110 136 675
89
TECHNICAL PAPERS SUBJECT INDEX
Management: Total Quality and Communications
1.1 Benchmarking to Improve PMPractices for CompetitiveAdvantage
1.2 Implementing TQM Systems: A
Dual Case Study
Allen L. Karsnia
Timothy KloppenborgPaul A. Riefenberg
Page
10
1.3 Quality Excellence in PM Donald E. White
John Patton
15
1.4 Entertainment and
Performances: The New PM
Arena
Sandro Miscia 23
1.5 The Process of Planning -
The Key to Quality
1.6 Unique Components of
Communicating in ProjectEnvironments
Dennis H. Busch
William S. Ruggles
28
35
1.7 A Methodology for QualityDesign
Larry VorbaGarold Oberlender
41
1.8 Project Management at the
Savannah River Plant
Donald W. Herndon 48
1.9 QC and QA in Planning and
Scheduling Procedures
1.10 TQM: A PM Approach
1.11 Tailor Your Team BuildingStrategy
1.12 Results Oriented PM as a
Means to Achieving Quality
Management
1.13 Customer Satisfaction: The
PM's Role
Dr. Calin M. Popescu 57
Adedeji B. Badiru 62
Dr. Kevin P. Grant 68
Michael E. Heberling
James E. Price 74
Mary Blair Valentine
Lewis R. Ireland 81
xviii
1.14 Selling PM to Senior
Management - EDS Experience
1.15 Total Quality ImprovementThrough PM
1.16 TQM: The ImprovementProcess
Software Development Management
2.1 Fast Track Software Product
Development Teams
2.2 Balancing Tradeoffs in
Quality, Cost, Schedule,
Resources, and Risk
2.3 Managing Software QualityThrough Defect Trend
Analysis
2.4 Taming the Software ProjectManagement
2.5 The Evolving Role of the
Project Manager in CorporateSystems Development Projects
2.6 Managing for Quality: The
Systems Approach to QualitySoftware Development
2.7 Breakthrough PlanningMethodology
2.8 Quality Projects in the 90's
- What Should I Look Out For?
2.9 Managing Software Partnershipin Telecommunications
Thomas R. Block
Maureen DoughertyDianne Ippolito
K. N. GopalakrishnanB. E. MclntyreJ. C. SpragueS. P. Dozzi
Catherine L Tonne 107
LoisZells 112
MarkL Neal 119
MaryE. Sakry 123
Neil S. Potter
William F. Redmond 129
William S. Arnoult 135
JoeRizzo 139
M. M. O'Conner 149
L H. Reinsborough
Suchetha Raghavan 159
Andrew Vaughan
Page
87
92
97
xix
2.10 A Comparison of Two Software
Implementation Projects:Project Management Makingthe Difference
2.11 Estimating Software Projectsand Determining a Safe
Finish Date
2.13 Managing Software Products
& Process
2.14 Revolutionizing the Concept of
"Process" in Working with and
Facilitating the Project
Delivery "Product" to the
Benefit of All Public Agencies
2.15 Improving Profits UsingAutomated Project Management
2.16 Total Quality Contracting
Utilities
3.1 Productivity and Value
Management on UtilityConstruction and Maintenance
Projects
3.2 Comparing Range EstimatingMethods for Change Order
Negotiation
3.3 The Evolution of Project
Management in Electric T&D at
PG&E
3.4 The Application of Resource
Management Techniques to
Achieving Quality
3.6 The Role of Project Support at
Pacific Gas & Electric
Myla K. Goldman
Page
164
Lois Zells
Dr. Thomas C. Richards
Mark Owen Mathieson
Kent Crawford
M. William Emmons
Hans E. Picard
John R. SpittlerJohn R. Knoke
Paul Nelson
Kent Bouma
Michael C. Manion
Paul De Martini
171
180
185
189
194
201
209
215
222
229
XX
Page
3.7 Applied Project Risk
Management
3.8 Fossil Construction QualityManagement Program
3.10 Implementation of a QualityAssurance Program According to
CSAZ299.3 Standards
Paul NochaharliKim T. Haynes
Cliff Clark
Louis Larouche
236
239
245
3.11 Quality, Culture and Personal
Effectiveness: Strategies for
Project Managers
3.13 Total Quality Project
Management (TQPM)
3.14 The Pitfall of CPM Resource
Scheduling
3.15 Managing an Electric UtilityCost System Software
Development Project
Government/Infrastructure
4.1 Student Paper Winner:
Establishing a Defense
Specific Body of Knowledge
4.2 CM:CSCSC Integration: The Keyto Success on Major Public
Sector Projects
4.3 Improving Public Works ProjectManagement Using ProjectSchedule Risk Analysis
4.4 Project Management in Local
Government - City and Countyof Denver, Colorado -
Replacement and Renovation of
the Denver Public Library
System, Second Phase, Managingthe Design for Quality
Drew B. Fetters
J. Tuman, Jr.
Darrel Hubbard
Dr. Calin M. Popescu
Diane Bowen Collier
Capt. Korina L. Kobylarz
Dilip V. Kulkami
Robert Weller
Laurence E. Smith
Bradley M. Smith
Oliver E. Smith, Jr.
William D. Derrick
254
260
265
271
275
280
287
297
xxi
4.5 Designing Quality into Defense
Systems
4.7 Boston Central Artery/TunnelProject - Interface Management
4.8 Improving the Usefulness of
the Cost/Schedule Controls
System Criteria
4.9 GIS/AM/FM Systems for
Improving the Quality of
Infrastructure Management in
Local Government
4.10 Survey Results of Perceptionsto Total Quality Management byMatrix Oriented PM Science
Personnel
4.11 Developing a QualityPerformance Measurement System
4.12 The CEBAF Electron Accelerator
Project
4.13 Leadership Through Partnering- A Synergistic Approach to
Total Quality
4.14 Enhancing Quality Management
Through Computer IntegratedConstructibility Reviews
4.15 The Burning Plasma Experiment:A $1.7 Billion Investment in
Our Energy Future
4.16 Managing for Quality, Dallas
Area Rapid Transit Starter
System
Wilbur V. Arnold
Jhan Schmitz
William J. Niemann
Steven W. McCraryDr. Colin O. BenjaminDr. Peter J. Schmidt
John B. Kincaid
Dr. John N. Lovett, Jr.
Dr. Jeffrey L Riggs
Dean E. Wall
Beverly K. Hartline
Thomas L Mann, Jr.
LTC Louis Martinez
Lawrence R. Green
Dr. Sotiris Pagdadis
Robert T. Simmons
Thomas A. EgeboJohn A. Schmidt
James W. Devine
Page
305
312
318
324
329
336
341
348
351
356
362
xxii
Management: Human Factors and OrganizationPage
5.1 Quality Management and the
Empowered Project Manager -
Setting the Requirements for
Success
5.2 Managing a Cultural ChangeProject
5.3 Re-Opening Pandora's Box:
Investigating the Determinants
of Project Conflict in the
Nineties
5.4 Front-Loading Projects to
Ensure Quality Results: The
Team Alignment Process
5.5 How to Succeed in White Collar
Projects without Really Trying:Expand the Scope, Shrink the
Project, Validate the Plan
5.6 Development and Results of a
Quality Management Program for
an EPC Project
5.7 Combining Performance
Management and ProjectManagement to Deliver
Successful Projects
Robert P. Pohani
E. Charles Brod
Dr. Ghanzanfer Bozai
Dr. Deborah S. Kezsbom
376
Cynthia W. Selman
William R. Duncan
Jose C. Herrero
Cliff J. Courtice
Paul M. Collins
382
387
399
406
412
419
5.8 Managing for Quality in a
Changing Environment
Claire Schwartz 426
5.9 Leadership: Quality from Chaos David J. Lanners 431
5.10 How to Keep a Multimillion
Dollar Project on Schedule for
50 cents a Day
Daniel E. Novak 434
5.11 Achieving Quality Teamwork
Throuah Project Performance
Russell D. Archibald
Dan Ono
439
Reviews
xxiii
5.12 Closing the "Performance Gap"to Enhance Quality of Trainingon a Project
5.13 Construction Quality Related
to Building Science and Project
Management Team (PMT) Approach
5.14 Producing a World Class QualityVolunteer Mega-Sporting Event,The 1991 International Special
Olympics
5.16 Interlocking Concrete Block
Pavements for Airports
Ed ucation/Research
6.1 Benchmarking of Project
Management: How to Measure
Yourself Against the Best
6.2 Competency Based Certification
Plan for Program Managers
6.3 Hypercubic Tunneling - The
Next Generation of Critical
Path Method Planning for VeryComplex Projects
6.4 Quality First: A Community
Training Program for QualityImprovement Project Teams
6.5 Quality Management in R&D
Environments
6.6 Project Quality and Project
Managers
6.7 Synergism Between Project
Management and Quality
Management
Page
Victor S. Sohmen 445
John V. Snell 456
Lee A. Peters 461
Perry M. King 466
Hans J. Thamhain 471
Edward S. Rao 477
Donna J. Gregory
Robert L Aprile 484
David L Pells
Roger W. Beeker 490
Katie EpleyRobert G. Staples
Vijay K. Verma 502
Dr. Stuart Anderson 509
Timothy Kloppenborg 516
Margaret CunninghamPeter B. Webb
xxiv
6.9 An Empirical Investigation of
Key Factors Affecting ProjectSuccess
6.10 Creating a World Class QualityManagement Process in Research
and Development
6.12 Project Management Education:
Quality Through Consistency
6.14 Project Management Training in
Canadian Organizations: Does
It Ensure Quality Management
6.15 The PMBOK - A ManagementProcesses Review
6.16 Qualitative Aspects of Data
Training with ProjectManagement Software
Pharmaceutical
7.3 Total Quality Management in
the Pharmaceutical Clinical
Research Environment: A
Challenge
7.4 Medical Narrative Writing for
Approval of New Pharmaceutical
Products: Case History of a
Quality Improvement Team
7.5 Strategies for Setting ProjectPriorities in Pharmaceutical
R&D
Anil Iyer
Lee A. Peters
Christy A. Strbiak
Julie F. Bister
Dr. Robert Loo
Roy B. Smith
William S. Ruggles
Page
522
528
536
540
548
556
Dr. Elizabeth B. D'Angelo 558
Susan D. AlataryTimothy C. Gau
Dr. Claude Drobnes 563
Mary McGovern
Nancy Michal
Rhonda HensleyArleen EppingerBruce Etheridge
Michael Warnick 568
Theodore L Ploughman
XXV
Page
7.6 Systems for Processing a
Biological Product Candidate
Through Development to
Licensure and Market
Introduction: Role of the
Project Manager and the
Integrated Project Team
7.7 The Use of a Shared ProjectArea for Preparation of New
Drug Applications andInternational Product
Registration Data
7.8 I ntradepartmental vs.
Interdepartmental ProjectTeams: Their Impact asPerceived by Project and R&D
Management
7.10 Making Your PC Work Like a
Mainframe
International Project Management
8.1 Management of R&D to ExpandIts Impact in IndustrializingNations
Denise M. McGinnDiane E. Verity
571
Rebecca K. TongLaurie B. Sindelar
576
Janet Foulkes
Barbara Segen579
Laurie-Ann DiFilippoBarbara Segen
Henry A. Lee
586
592
8.2 Customer Oriented Projects
8.3 Quality Lessons for ProjectStart- Up - The EuropeanExperience
8.4 Loss Prevention Considerations
for Improved Quality of
Industrial Projects
8.6 Managing for Results ThroughQuality
P. A. Gonzalez
J. H. Rodriguez
Morten Fangel
Moreno Fiore
Dr. Osama Moselhi
Lucio J. Diniz
598
602
605
613
xxvi
Page
8.7 Construction QualityManagement of Seoul Subway
Chun-Hyun Nam
In-Kiun Kim
619
8.8 Benefits of Centralized
Procurement System for LargeEngineering Projects
ZiadA. El-Dukair 624
8.9 Managing for Quality Leads to
Management ExcellenceAdapala DamodaramBushara Makkawi Ahmed
632
8.10 Managing for Quality Jamil Nasr 652
8.13 The Quality System of
Transmanche Link: The Euro
Tunnel
Jack K. LemleyLac Vu Hong
659
8.16 The Concept of Global ProjectManagement
John Fales 666
Aerospace/Environmental/Professional Development
9.6 Improving Decision Quality:The Program ManagementDecision Support System
9.7 A Self Management Information
Architecture for Total QualityManagement
9.8 Linking the Life Cycle with
the Work Breakdown Structure
Curtis R. Cook
Keely S. Brunner
Elvin Isgrig
670
675
684
9.9 Using Structure Methods to
Improve Quality at Boeing
9.11 Insuring Quality in Government
Systems Acquisition Throughthe Use of the Work Breakdown
Structure
J. T. Carr
Robert R. Bergseth
689
696
9.12 The Application of ProjectManagement Techniques to the
Management of Process Hazards
Dr. David E. Weil 702
xxvii
9.13 Capital Cost Development for
the Decontamination,Demolition, and Refurbishment
of Radiological Research
Facilities
9.14 Environmental Compliance: A
Quality Management Approach
9.15 Quality Management at a MajorEnvironmental Project
9.16 Managing for Quality in
Environmental Projects
Operations: Planning Tools and Processes
10.1 Project Kick-Off - Getting the
Project Off on the Right Foot
10.2 A Method for QualityManagement in ConsultingEngineering Firms
10.3 At Last - A Simple Method for
Predicting Overruns
10.5 Managing Product DesignQuality with Concurrent
Engineering
10.6 Statistical Process Control in
Project Management
10.7 Using Project ManagementTechniques for Disaster
Recovery and Business
Resumption Planning
10.8 The Decision for Managing the
Project-Oriented Company
10.9 It's 5:00 p.m., Do You Know
Where Your Projects Are?
Page
E. Peter Barnes-Smith 706
Edward W. lonata 711
Shakir H. Zuberi 718
Charles W. Young 724
Dr. David R. Cog ley
David Hamburger 730
Gary L. Lauritsen 737
Richard E. Westney 744
Richard H. Gall 749
George P. Moore 759
David A. Hendrick
Walter Halverson 766
Rudolph G. Boznak 773
W. Bradley Hancock 777
Ralph P. Stow
xxviii
10.11 A Paper Management System for
Construction Projects
10.12 Engineering and DesignManagement Information System
10.13 Total Quality Management(TQM): What are We Going to
do on Monday?
10.14 Engineer, Procure, and
Construct Project ManagementCompared to Corporate
Management and Total QualityManagement
Page
Thomas F. Schwaller 781
Taylor Auburg 785
David Gordon 792
Paul C. Dinsmore
Yoran (Jerry) Arnoni 797
xxix