proceed until aprehended: the convergence of search, social and content
TRANSCRIPT
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Proceed Until ApprehendedThe Convergence of Search, Social and Content
Dawna Jarvis, Digital DirectorKalee Wombacher, Digital Marketing SpecialistVia Christi Health
Moderator: Andrea SobotorManager, Optimization Services - MEDSEEK
Comment on Twitter using #eHCCFollow us @ViaChristi
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About Dawna and Kalee
Dawna Jarvis,Digital Director
Kalee Wombacher,Digital Marketing Specialist
a.k.a. Dynamic Duo Mantra: Proceed Until
Apprehended (OR: ask forgiveness, not permission)
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About
Kansas-based Catholic Health System• 12 hospitals• 16 senior villages• 94 points of patient access• 300 physicians• 10,000 employees
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What You Will Learn From This Session
Integration of Offline and Online SEO ROI Social Media Assets
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Social Facts
Facebook will reach 143.4 M in the US in 2012, up 8.2% from 2011.
About 2/3 of web users will use social networks in 2012.
More than 90% of social network users will be on Facebook in 2012.
Source: Hubspot
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Challenge(s) Via Christi Health Faced
Stale content Digital void in campaigns Vacuum in local health news
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Result(s) Via Christi Health Sought
Digital-centricity Cross-platform Integration Growth of external audience with
expanded storytelling Regional Online Health Authority
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Understanding the PatientWhere are they and what are they
doing
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Meet Tina
• 40-year-old divorced mother with two middle school kids
• Career woman• Parents still live in Wichita• Healthy, active and interested in
prevention and wellness• Takes care of kids’ and parents’
and her own medical care• Researches medical conditions
on WebMD, Dr. Oz, Google and various discussion boards.
• Physician referral from friends and colleagues
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Channel Importance
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Where are our patients online?
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Meeting the Patient Online
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Social Media Footprint
People are not listening to you, they are listening to what other people are saying about you.
Join the conversation!
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How are we using social media
• Customer service• Community outreach • Education • Media relations • Crisis communications • Recruiting• Brand monitoring
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Video Footprint
Health-focused messaging Video Strategy:
• Patient stories• Physician interviews• Wellness information• Community events• Feel good
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Blogging Footprint
Frequent Updates from Experts
Reach: 2,100 UV/mo Engagement: 2 min
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Marketing and Digital Come Together
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Integration: Offline to Online
Weight Loss and Bariatric Surgery Campaign
Jan 1 – Mar 1, 2012
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Success KPIs
• Reach• Engagement• Frequency
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Media Touchpoints
It takes 18+ touchpoints to convey your message.
of them will take place in the 48 hours prior to conversion.
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Typical Lead Generation vs. Via Christi
All Inquiries
Sales Ready Leads
Conversions
39%
29%
64%
49%
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Bariatric Surgery Results
52 call center inquiries • 225% lift MOM
33 orientations • 1000% lift MOM• 63.5% Yield
16 new patients in January $217,632 revenue
• ROI 269%• Conversion Rate: 48.5%
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Weight Mgmt Campaign (aka Gravy Train) 20 new patients in January 102 call center inquiries
• 343% lift MOM 79 in-person orientations
• 365% lift MOM $30,000 potential revenue
• Marketing ROI 332%
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Bottom Line
2011 20120
50100150200250300350
$-
$40
$80
$120
$160
$200
January February March Cost
Leads CPL
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Tips and Hints
Re-purpose everything! Align channel to message Conduct keyword research
FIRST Set up conversion goals Patience and persistence Proceed until apprehended
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What We’d Do Differently
Bring in SEO sooner Monitor in-page analytics Tweet and post more often Engage physicians
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People-Powered Optimization
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Dawna Jarvis and Kalee WombacherVia Christi Healthwww.viachristi.org