problemsbenefits telecom expense management (tem) fleet manager solution organizations can routinely...
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Problems Benefits
Telecom Expense Management (TEM)Telecom Expense Management (TEM)FLEET MANAGER solutionFLEET MANAGER solution
Organizations can routinely save Organizations can routinely save more than 10% of their annual more than 10% of their annual telecommunication expenses by telecommunication expenses by systematically checking their systematically checking their carrier bills against equipment carrier bills against equipment and services in use.and services in use.
Best practices include Best practices include implementing telecom expense implementing telecom expense management packagesmanagement packages
Gartner, 2005Gartner, 2005Challenges
Fleet ManagerSolution
TMANCO SA | CH – 6807 Taverne (TI) | +41 (91) 930 96 63 | [email protected] | www.tmanco.comTMANCO SA | CH – 6807 Taverne (TI) | +41 (91) 930 96 63 | [email protected] | www.tmanco.com
TEMOjbectives
Version 2007-12a
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TMANCO SA (CH)TMANCO SA (CH)Telecom consulting / Fleet Manager Telecom consulting / Fleet Manager
distributordistributor
COMCOST DashboardA decision support system for the telecom
mgr. Diploma work for NDIT/EduSwiss postgraduate study in IT/telecom
Telecom mgr EU / WW Telecom consultantIT
1988 1999 2003 200719971993
LOGITECH INS SATMANCO
2008
GERTRUDETEM solution developed and commercialized by Tmanco to monitor, optimize and allocate
telecom costs
FLEET MANAGERTEM solution (SaaS model)
developed & provided by ANATOLEdistributed by TMANCO (expert partner)
CompetencesBusiness efficiencyMulti-servicesProcess orientedProject executionMc-Giver
ServicesTelecom Expense ManagementTelephony solutionsCorporate networkingProject managementOrganization & processes
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ANATOLE SAS (FR)ANATOLE SAS (FR)Develops & provides Fleet Manager Develops & provides Fleet Manager
serviceservice
Created in 1999
HQ in France. Independent: founders, individual investors, Calliode investment fund
In 2001 Anatole received the French ANVAR innovative company award
Team
Team of 16 people in France: R&D (6 people), Commercial, Support
Network of approved distributors in FR and EU. 3 levels: Approved, Certified, Expert.
Products
Publisher of Fleet Manager telecoms cost management software solution
15 man-years of development
References
More than 300 clients in production, more than 800’000 lines
37, rue Adam Ledoux – 92400 Courbevoie – FranceTel: +33 1 4138-4999. Web: www.anatole.fr
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Private sector
FLEET MANAGER REFERENCESFLEET MANAGER REFERENCESBenefits for the various sectors / Benefits for the various sectors /
actorsactors
Customer
Added value for customers.Added source of revenue for operator. Using customized OEM version of FM
Confidence for citizens that the public money is under
control and well spent
Partner / Distributor
Ability to offload fleet management, order processing and other activities to external
party (partner, distributor,operator)
Operator
Public sector
Confidence for shareholders that processes & tools are in place to
garantee optimum cost/benefit ratio
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PROBLEMSPROBLEMSTelecom expenses on the radar Telecom expenses on the radar
screenscreen
Each dollar saved goesdirectly to the bottom-line.Enterprises can save from12% to 18% on every dollar brought under management
Aberdeen, 2006
The average Fortune 500 Company reports that telecommunications and related network services are a top-line item expenses accounting for 3.6% of their revenue
Aberdeen, 2006More than 50% of large enterprises don’t accurately know how much they are spending on telecom-related services
Aberdeen, 2003
Complex carrier services, contracts, and legacy billing systems produce invoices with historical error rates of 7% to 12% for telecom services
Aberdeen, 2006
Telecommunications expenditure remains near the top of every CIO's expense list. CIOs are looking for solutions, but few external service providers are equipped to take advantage of this growing market.
Gartner, 2003
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CHALLENGESCHALLENGESGrowing pressure & complexity to Growing pressure & complexity to
manage costsmanage costs
Hundreds ofbills per month.
Manualprocesses.
Billing errors.
Costallocation
Latepaymentpenalties
contract negotiationwith limited
visibility
Servicedisconnect
Decentralizedbilling
Reporting &usage policies
Multiple servicesand resources
Bafflingcontracts
specialconditions
& amendments
Multipleproviders& choices
Difficultcomparisons& decisions
Inventoryhard to track
Growingusage
Growingcomplexity
Growingpressure to reduce
costsGrowing demand for
visibility
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CHALLENGESCHALLENGESReaching the limits of traditional Reaching the limits of traditional
solutionssolutions
Operator’s portal (e.g.: eBill, Intertax)
Reports provided on-line and downloadable, electronic version of the invoices
PRO: no cost, no installation. OK if only few providers, few lines, sufficient reporting
CONs
multiple operators and services (fix,mobile,data) means multiple portals
partial views, missing global overview, workload to consolidate multiple sources
processes tightly linked to operators, reduces flexibility and negotiation power
Self-made tools
Import data from operators into a database, link with business info and provide reports
PRO: ok if static environment and internal resources
CONs
time consuming, getting worse with multiple operators and frequent changes
very dependant on few internal individuals
Tax system
A server collects the CDRs generated by your PBX(s) and provides reports
PRO: ok if few interconnected PBX, one operator, no mobiles, only cost-allocation
CONs:
only traffic from connected PBXs,missing lines not going through PBX
only communication costs, missing other costs for rental, discount, DDI
only fix telephony, missing mobile/data
requires maintenance of rate-tables, what if multiple operators and nb. portability ?
requires equipment-specific HW/SW, what if mix of equipment and VoIP ?
This is why TEM has emergedto address the various limitations
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TEM ANSWERTEM ANSWERAddressing the full spectrum of Addressing the full spectrum of
service managementservice management
Gartner has identified the component services of TEM as
Sourcing (what users buy and at what price)
Ordering and provisioning (use of structured workflows and authorizations)
Inventory (scalable, flexible data repository of telecom assets and mobile devices)
Usage (track consumption of telecom assets and allocate them to users)
Business intelligence (generate data that can be acted upon)
Invoice management (receipt of invoices, reconciliation)
Dispute (ensure recovery of credits)
Telecom expense management is about achieving savings and
control of telecom spending by using
automated tools and business processes
Top challenges identified in telecom cost management
Aberdeen, 2006
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FLEET MANAGER SOLUTIONFLEET MANAGER SOLUTIONGlobal solution, minimum overhead Global solution, minimum overhead
for ITfor IT
SaaS model (Software as a Service)
No HW/SW to install, fast deployment, robust architecture, reliable, secure, from anywhere
Encompass all operators & services
All countries, all operators, fix, mobile, data
Global overview enables global optimization
Common processes across sites, real-time
Consistent reporting and cost-allocation
Rich customization and automation
Flexible workflow, tasks, reports
Automated interaction with business apps
Automated reports distribution
SAN
Firewall
Web
DB
Storage
BORobots
Internet
SECURE & RELIABLE SaaS ARCHITECTURE
Reports,workflow,
cost allocation
email tousers
SAPOracle
email tooperator
Business informationUsers, org-chart,lines, cost-center
HR system others
Electronicbills
portalCD
user
equipment line
organization
OBJECTMODEL
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BENEFITS FOR PROCESSES & COSTSBENEFITS FOR PROCESSES & COSTSSimplify administration & optimize Simplify administration & optimize
telecom coststelecom costs
Ordering & Ordering & inventory inventory
managementmanagement
Order - Terminate – Repairlines & equipment
Assign – Remove – Change services for users
Keep in-synch with other IT applications (HR, phonebook,...)
Simulate impact of technology choices (e.g.: VoIP ?)
Simulate offers & options
Negotiate where it matters
SourcingSourcing& contract & contract negotiationnegotiation
Detailed usage analysis, on-net traffic, optimization potentials,...
Maximize the value of information for decision support
Reveal hidden information and unsuspected opportunities
Business Business intelligenceintelligence& decision & decision
supportsupport
VerifyVerifybills against bills against inventory & inventory &
contractcontract
Control if correct pricing applied
Terminate unused services
Select best options & packages
ReportingReportingto finance, to finance,
management, management, users users
Breakdown by entity, cost-center, type of service, user
Exception reports, alerts, anomalies, fraud
Verify & enforce usage policy
Manage the mass of invoices from reception to payment
Handle discrepancies with vendor
Keep in-synch with finance applications (eg: SAP)
Process Process invoicesinvoices
Spend less time for routine work, invest it in activities with added value
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BENEFITS FOR BUSINESS & PEOPLEBENEFITS FOR BUSINESS & PEOPLEInformation is power for everyoneInformation is power for everyone
FinanceVerification of invoices, check if legitimate, errors. Finance analytics, cost per dept, business unit, location, etc. Automate internal cost allocation, reduce processing cost and improve reliability
User community / Dept mgr.Receive detailed report on cost being allocated (eg: cost per mobile, per month). Enables people to play an active role in cost-controlling and reduction
Telecom managerHelp for dimensioning, identify anomalies. Motivation / justification for upgrades, networking, cancellations
ProcurementOptimize rate plans based on known usage patterns, negotiate where it matters, helps for simulation/evaluation to quantify the bottom-line of new offer
IT managerKnow the costs, how they are distributed among services, the trend. Identify areas for optimization. Help prepare and control budgets
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FLEET MANAGER VERSIONS & PRICING FLEET MANAGER VERSIONS & PRICING MODELMODEL
Versions
Fleet Manager: base version for corporate customers provided as ASP
Fleet 100: for SMB with max 100 lines.
Fleet Distributors: for distributors, to manage of the whole fleet of their customers
Fleet Operators: for operators, to integrate into the own portal and offer added value
Modules
Inventory
Usage
Itemization
Reporting
Optimization
Business intelligence
Additional services & customization
Integrate with your IS. Automate data collection (pull/push)
One-off audits, pricing based on nb. lines.
Fleet Manager pricing model
Typical service includes 4 modules:Inventory – Usage - Itemization – Reporting
Typical contract is 12 months or more
Typical pricing per line per month ranges:
from 0.8 to 1.2€ for mobile lines
from 0.3 to 0.5€ for fix lines
Custom pricing depending on volume, duration, modules and other factors.
Fleet for Operators / Distributors
Customized services to be discussed
Proposed next steps
Your feedback
Tmanco available for additional information and additional presentations to analyze your precise situation, costs, benefits
Possible one-off audits, limited investment, high value, demonstrates the quality of information that can be delivered
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FLEET MANAGER DEMOFLEET MANAGER DEMO
You can find an online interactive demo on www.tmanco.com> Fleet Manager > Demo
Don’t hesitate to contact Tmanco for further details and a personal demo
Click to start viewing the
interactive demo online
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Thanks for your attentionThanks for your attention
Man must shape his toolsMan must shape his toolslest they shape himlest they shape him
Arthur MillerArthur Miller