problem solving techniques ravi awade

8/14/2019 Problem solving techniques Ravi Awade

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GROUP ASSIGNMENT SUBMISSION

Section A: Group Details:

Assignment No.: A4Batch: IIMPSession Day & Time: Thursday - IGroup Colour: Fl. Blue

Section B: Assignment Details:

Assignment Topic: Techniques of Problem RestatementTraining Topic & Session: Problem SolvingSubmission Date & Time: Wednesday 01:00 p.m.

Section C: Group Members:

No. Name Div. & Roll No. PC PN AB Grade

1. Nikhil Misal C-33Y

A

2. Gulshan Goklani C -17Y

A

3. Madhura Shelar A-51Y

A

4. Devika Datta B-18Y

A

5. Archanakaur Jhamtani B-28Y

A

6. Aakash Kamble B-29Y

A

7. Pankaj Patil B-46 Y A

8. Pankaj Chavan C-11Y

A

9. Vineeta Goenka A-15Y

A

10.Atul Jadhav B-22Y

A

11.Amruta Jagdale B-24Y

A

12.Ravi Awade B-03Y

A

Remarks:


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Problem solving

SUBMITTED BY: FLUORSCENT BLUE


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Tool 1: PROBLEM RESTATEMENT

Question: How to remove corruption in the governmentSector?

Corruption is a symptom of system dysfunction. Large corruptionrefers to bribes paid in lakhs and crores to ministers, politicians,senior government officials generally for doing things in contraventionof laws.Corruption: degrades quality of public service, public lose confidencein them: this further limits economic growth of the country.Hence the need to eliminate corruption from government sector.

Ways we can combat corruption:

(a) Strong legal presence as also increased accountability ofauthorities.

(b) Increased transparency in the working of the system.

(c) Improved access to report wrongdoing and protection ofwhistleblowers and witnesses

(d) Blacklisting of top officials when found guilty of accepting orencouraging bribes.

(e) Improved management policies and practices

(f) Managing professional ethics within organization


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(g) Supporting social activists, specially NGOs government servants,and political leaders who take a lead in fighting corruption and act asrole models for others.

(h) Establishing code of conduct.

(i) Awareness, training and education, campaigning on the evils ofcorruption in educational institutions thereby educating the massesthat they should raise their voice against it.

(j) All elected public officials, senior government servants, includingmilitary officials, judges, should on an annual basis make public theirassets/liabilities and income tax returns

(k)Special courts to handle only corruption cases. This will assurepublic of guaranteed justice and they will act.


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Techniques of Problem reststatement:

Ask why?

Redefine focus Broaden focus

180 degree

Paraphrase

Techniques of

problemrestatement


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Technique 1:

Paraphrase

1. How to incorporate a code of conduct in the government sector?

Increased transparency in the working of the system.

Improved access to report wrongdoing and protection ofwhistleblowers and witnesses

Improved management policies and practices.

Managing professional ethics within organization.

Taking strict actions against the people who are guilty of anysuch misconduct , this will make people think twice beforedoing any such misconduct.

2. How increased transparency, accountability and legal policies actas anti corrupt measures in government sector?

Awareness, training and education, campaigning on the evils of

corruption in educational institutions thereby educating themasses that they should raise their voice against it.

Special courts to handle only corruption cases. This will assurepublic of guaranteed justice and they will act.


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All elected public officials, senior government servants,including military officials, judges, should on an annual basismake public their assets/liabilities and income tax returns.

Increased transparency in the working of the system.

Information should be easily accessible to the people, so thatthey do not have to bribe for getting it, and getting work done.

Technique 2:

180 degree

How corruption can be made stronger in government sector?

Accepting bribes

Not maintaining transparency in the working system,transaction.

Money should be given importance than merit in every work

The NGOs, communities working against corruption should bemade inactive.

Topmost officials should maintain good relations withpoliticians, so they can overpower every judicial system of ourcountry.

Cash distribution before every election.


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Employees accepting and giving bribes should do so under thename of gifts, favors.

More of donations encouragement.

Faith in legal system should be more weakened so that

common man doesnt even think of taking legal action againstcorrupt.

Technique 3:

Broaden focus1. How can we change the view that government sector is not

corrupt?

By modifying the structure of salary, more of performancebased.

Incentives can be paid to motivate the employees.

Assuring them more of financial security, especially to thesenior employees through better retirement schemes, pensionplans.

By maintaining more transparency, and use of strict policies. Recruitment can be more on merit basis rather than through

contacts, and references.

Taking action against senior most officials thus creating trustamongst people

2. How can honesty be implemented in government sector?

Transparency of system

Improved management policies and practices.

Blacklisting corrupt officials

Stronger presence of judicial system.


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Technique 4:

Redirect focus

1. How country will prosper by eliminating corruption in governmentsector?

Supporting social activists, specially NGOs governmentservants, and political leaders who take a lead in fightingcorruption and act as role models for others.

2. How can we make Anti-Corruption Bureau more efficient?

By increasing the personnel strength of ACB.

By giving them more powers. By paying them handsomely, so that more & more people get

attracted towards this Government service and they performtheir duties honestly.

By increasing the number of branch offices.

By increasing the frequency of sting operations.

By collaborating with media.

By making sure that every Government office has a hoardingbearing the contact number of ACB.

By making sure that every individual is aware of ACB. For thisthey can use the media for creating awareness.

By collaborating with the POLICE.

3.How country will prosper by eliminating corruption in governmentsector?

Supporting social activists, specially NGOs governmentservants, and political leaders who take a lead in fightingcorruption and act as role models for others by fightingcorruption.

4. How can we get our work done by not paying any extra money(bribe)?

Create personal bonds with the officer with your communicationskills.

Threaten them to complain to Anti-Corruption Bureau.


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Use the Right To Information Act to derive information.

Tell them that you are from media.

Bring the references of their higher authorities or politicalcontacts. (if you have any)

Technique 5:

Ask Why ??Corruption is still prevalent in India.

There are givers and takers of bribe.

Givers, becausethey want to gettheir work done.

Takers, becausethey dont getenough salary.

Red tapism andbureaucratic delay.

Government paysthem less.

They arent afraidof getting caught.

No efficient systemto keep a vigilance.

Anti-corruptionbureau is not that

efficient.Govt. PolicyGovt. Policy

WHY?

WHY?

WHY?

WHY?

WHY?WHY?WHY?

WHY?WHY?WHY?


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Tool 2: Pros, cons and fixes

Question: If IPL is to be held in India then amongMumbai and Bangalore which is more suitable?

MUMBAI

If Mumbai is selected as a location to host IPL matches, then

we have to consider all the international stadiums available. Mumbai as a whole houses 3 international stadiums. They are

Wankhede and Brabourne both located at Marine Drive and Dr.DY Patil Sports Complex located in Nerul, Navi Mumbai.


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Wankhede and Brabourne are old when compared with DYPatil. Wankhede was founded in the year 1974, Brabourne wayback in 1937 while DY Patil in the year 2008.


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Wankhede Stadium DY Patil Stadium

Brabourne Stadium


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PROS CONS

1. Highest revenue collector inIndia.

2. Good bowling pitches.3. Availability of Floodlights.4. Well connected with airport.5. Better accommodation

facility.

6. Large number of cricketlovers.7. Houses 3 international

cricket stadiums-Wankhede, Brabourne andDY Patil.

8. Easy transportation.9. Key location as maximum

number of star hotels inclose vicinity.

10.Easily accessible for rest ofthe world.

11.Ample parking space at DYPatil stadium.

12.Uninterrupted powersupply.

1. Less seating capacity ofWankhede (45,000) andBrabourne (20,000).

2. Accommodation is veryexpensive.

3. Old infrastructure ofWankhede and Brabourne.

4. High humidity (avg. 79%)due to close vicinity of sea.5. High Pollution rate.6. Shorter boundary ropes.7. Security concerns due to

recent terrorist attacks.8. Erratic Crowd.9. Small VIP stand of

Wankhede (9000).10.Sea breeze affects bowling

speeds at Wankhede andBrabourne.

11.Fewer parking spaces atWankhede and Brabourne.

12.Away from city (DY Patil).

13.Obstruction to viewing duesupport pillars at Wankhedeand Brabourne.

14.More possibility of rain.


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CONS FIXES

1. Less seating capacity ofWankhede(45,000) andBrabourne (40,000).

2. Accommodation is veryexpensive.

3. Old infrastructure ofWankhede and Brabourne.

4. High humidity (avg. 79%)due to close vicinity of sea.

5. Shorter boundary ropes.6. Security concerns due to

recent terrorist attacks.7. Erratic public.

8. Small VIP stands ofWankhede (9000) and

Brabourne(8000).9. Fewer parking spaces at

Wankhede and Brabourne.10.Obstruction to viewing due

support pillars at Wankhedeand Brabourne.

11.More possibility of rain.

12.High Pollution rate.

1. Choose DY Patil stadiumhaving seating capacity of55,000.

2. Not fixed.

3. Opt for DY Patil which hasall modern amenities.

4. Not fixed.

5. Opt for DY Patil.6. Increase the security forces

by calling in CRPF.7. Assign security personnel

to each stand who will takestrict action against publicviolating the rules.

8. Choose DY Patil Stadium.Has 14,000 Capacity VIP

stand.

9. Opt for DY Patil.

10.Opt for DY Patil. It has gotcantilever roof structure.

11.Not fixed.

12.Not fixed.


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BANGALORE

M. Chinnaswamy Stadium


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PROS CONS

1. Large seating capacity(55,000).

2. Floodlights available.3. Premier stadium rating by

General Secretariat forsports (SGS).

4. Wider boundaries.5. Large VIP stand.

6. Pitch helps batsman andfast bowlers.

7. Low humidity (avg. 49%).

8. Blue-fi zone.9. No security glitches.

1. Dew factor in nightmatches.

2. Parking space.3. Accomodation problems.4. Less number of star hotels.5. Heavy traffic.6. Frequent electricity cuts.7. Less number of crowds.

8. Not well connected withintercity transport.

9. Small size of the airport.

CONS FIXES

1. Dew factor in nightmatches.

2. Parking space.

3. Accommodation problems.4. Less number of star hotels.

5. Heavy traffic.6. Frequent electricity cuts.

7. Less number of crowds.8. Not well connected with

intercity transport.

1. Not fixed.2. Allocate additional parking

space elsewhere andprovide to transport to thestadium.

3. Not fixed.4. Not fixed.5. Not fixed.6. Try to conserve electricity.

7. Undertake massivepromotional activity.

8. Assign additional transport


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9. Small size of the airport. during the matches.9. Not fixed.

SOLUTION:Taking into consideration the above facts Mumbai stands muchabove Bangalore. In Mumbai also DY Patil Stadium is much moresuitable compared to the other two.


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Tool 3: Divergent / Convergent thinkingTicketless traveling in India


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STEP ONE:DIVERGE AND CONVERGE

1. Ticket Swiping:

This involves Automatic train doors, where passengers areallowed in i.e. train doors open only by swiping of the validticket card.

2. Video Camera Surveillance on the platforms:

This will insure that there is strict monitoring ofactivities on the platform.

This includes surveillance of activities such aspurchase of tickets and platform decorum.

This will help reduce the chances of ticket lesstraveling as well as inside corruption.

3. Strict Punishments for ticket less travelers:

This will insure that people will take ticket less travelingmore seriously

Consequences determine behavior

The fear of severe punishment will reduce the chancesof people resorting to this action.

4. No Tolerance Policy for the people that are caught:

People must be told and made aware that ticket lesstravelers when caught will not be left Scot free.

Not only will they be thrown out of the train but they will

also be severely punished.

5. A Systematic, Organized ticketing system:

This includes both the:

Vending of tickets as well as the


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Collecting/checking of tickets

6. Increase Vigilant Manpower:

This includes increasing the number of guards, TCs,

police and other help that will check and catch ticketless travelers.

Their presence will instill fear within the people andcommand discipline.

7. Ticket collectors or valets present at every trainentrance to usher in only those with tickets:

They will be present at every entrance on the train.

People will be let in only if they have the ticket This is similar to the system used in movie cinema

halls.

8. Separate entry and exit doors:

This will helpavoid confusion and decrease chances ofmisdemeanor

9. Computerized passenger database system in the trains:

That is connected with the ticket wending counter.

It will show the number of passengers that havebought the tickets and the number of passengers thatare supposed to be on board.

10. Automatic Ticket Vending:

Because the entire process is automatic, there will bevery little chances of corruption and false records.

11. Sensor enabled rotating doors that allow only onepassenger at a time:

This will insure that only one passenger can enter thedoor at one time.


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This will also be beneficial to the guards preset nearthere doors checking the tickets and authorizing theentry of the passengers.

12. Guards at the exit doors:

They will check the ticket of the passengers while theyare leaving.

This will leave no room for ticket less travelers toescape or get away with not purchasing a ticket.

13. Police surveillance on the station and platforms:

This will ensure decorum

Keep terrorists and other potential threats at bay

Ensure security and safety

Curb corruption

Instill fear in the minds of the public against resorting tounlawful means of traveling.

14. Creating awareness within the general, uneducatedstratas of society that ticket less travel on public

transport is a crime: Once people are aware that this is against the law and

Strict action will be taken, people will be more reluctantto take that chance

15. Increase the payment of the Ticket Collectors:

This will give them incentives to work harder

Curb corruption.

16. Headcounts, strict, regular checking of the number of

passengers on board: Thus authorities can keep check and

Those traveling without

17. Checking of ticket stubs at the time of departure at allthe exit doors:


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This will ensure that there is no loop hole in the strictchecking system when the passengers were on board.

18. A computerized MIS system connecting all the trains

and stations so every movement of trains andpassengers can be monitored:

This will reduce the unlawful use of ticket less travelingaccounting to corruption, negligence of the collectorsor gatekeepers.

This MIS will store and update data of the passengersgetting in and off at every station. The collectors in thetrain can check this data to get a fairly accurate idea ofhow many people should be present in the train at that

time.19. Portable Devices handed to the Ticket Collectors:

With the help pf which, the TCS can get

Updated information about the number of passengersthat are supposed to be on board.

maintain contact with the authorities and the ticketvendors

and file complaints immediately20. Video Camera Surveillance inside the trains:

This will monitor behavior inside the trains Behavior of both authorities as well as the

passengers.

Will curb corruption and misdemeanor.

21. Giving incentives to the TCS for the number ofpeople booked:

This the TCC will be more focused and involved ontheir job

They will be more vigilant and wont let people go Scot

free It will reduce corruption.

22. Rewarding people for catching fellow passengerstraveling without tickets:


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Once every one is on watch, this will reduce thechances of people traveling without tickets.

23. Outsourcing of the railway department to a more

equipped and vigilant party

STEP TWO: BRAINSTORM

Involves sorting out and analyzing the ideas generatedduring the step one.

Leads to the step three which is sieving the practicalideas.

STEP THREE: WINNOW AND CLUSTER

Involves sieving the practical ideas.

After winnowing and clustering, the following are the shortlisted ideas

1. Ticket Swiping:2. Giving incentives to the TCS for the number of people

booked:3. Video Camera Surveillance inside the trains:4. A computerized MIS system connecting all the trains

and stations so every movement of trains andpassengers can be monitored:

5. Checking of ticket stubs at the time of departure at allthe exit doors:

6. Headcounts, strict, regular checking of the number ofpassengers on board:

7. Increase the payment of the Ticket Collectors:


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8. Creating awareness within the general, uneducatedstratas of society that ticket less travel on publictransport is a crime:

9. Police surveillance on the station and platforms:

10. Guards at the exit doors:11. Separate entry and exit doors:12. Ticket collectors or valets present at every train

entrance to usher in only those with tickets:13. Increase Vigilant Manpower:14. Strict Punishments for ticket less travelers:15. Video Camera Surveillance on the platforms:16. Rewarding people for catching fellow passengers

traveling without tickets.

STEP FOUR: SELECT THE PRACTICAL IDEAS:1. Ticket Swiping.2. Video Camera Surveillance inside the trains.3. A computerized MIS system connecting all the trains

and stations so every movement trains andpassengers can be monitored.

4. Police surveillance on the station and platforms:5. Guards at the entry and exit doors:6. Rewarding people for catching/reporting fellow

passengers traveling without tickets:7. Increase Vigilant Manpower:8. Strict Punishments for ticket less travelers:


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Tool 4: Weighted Average Ranking

Step1: Select five channels

We have selected five Movie channels

Step 2: List all major criteria for ranking

We have selected following four criteria

Criteria

Block Buster Movies

Premier Movies

Availability of channel

TRP


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Step 3: Pair rank the criteria

Criteria Tally Mark

Block Buster Movies |

Premier Movies | |

Availability of channel | | |

TRP

Step 4: Select best criteria and weight them in percentile

Criteria Tally Mark Points Percentile

Block BusterMovies

| 20 0.20

Premier Movies | | 30 0.30

Availability of

channel

| | | 40 0.40

TRP 10 0.10

Total 100 1.00


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Step 5: Construct a weighted ranking matrix

Criteria

Block BusterMovies

PremierMovies

Availabilityof channel TRPChannels

0.20 0.30 0.40 0.10

Star Gold

SetMax

ZEE Cinema

Filmy

UtvMovies


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Step 7: Multiply number of votes by criterias weightage

Criteria

BlockBusterMovies

PremierMovies

Availability ofchannel

TRP

Channels 0.20.20*Tally

mark

0.30.30*Tally

mark

0.40.40* Tally

mark0.10

.10*Tally

mark

Star Gold | | 0.4 | | 0.6 | | 0.8 | | 0.2

SetMax | | | 0.6 | | | 0.9 | | | 1.2| | ||

0.4

ZEECinema

0.0 0.0| | |

|1.6 | | | 0.3

Filmy| 0.2 | 0.3 0.0 0

UtvMovies | | | | 0.8| | |

|1.2 | 0.4 | 0.1


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Step 8: Add weighted values and determine final ranking

Criteria

BlockBusterMovies

PremierMovies

Availability of

channelTRP

Channels

0.20

.20*Tallymar

k

0.30

.30*Tallymar

k

0.40

.40*Tallymar

k

0.10

.10*Tallymar

k

Totalvalues

FinalRank

Star Gold | | 0.4 | | 0.6 | | 0.8 | | 0.2 2 3

SetMax | | | 0.6 | | | 0.9 | | | 1.2 | | || 0.4 3.1 1

ZEECinema

0.0 0.0| | |

|1.6 | | | 0.3 1.9 4

Filmy| 0.2 | 0.3 0.0 0 0.5 5

UtvMovies

| | ||

0.8| | |

|1.2 | 0.4 | 0.1 2.5 2

FINAL RANKING

1. Set Max

2. UTV movies

3. Star Gold

4. Zee Cinema

5. Filmy

problem solving techniques ravi awade

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