problem solving. problem solving – an approach fraser shaw consulting, 1990
TRANSCRIPT
Problem Solving
Problem Solving – An Approach
Fraser Shaw Consulting, 1990
STEP 1
The effectiveness of the Board of Directors
The delivery of the coaching development program
The management of the fund-raising program
The role of the staff in the organization
Naming the Mess
STEP 2
Who sees this situation as a problem?
Who is affected by the problem?
Who can provide information that will help in considering the problem? What information do they have?
Drawing the Map
STEP 2
What factors are present that affect the problem? (e.g. values, attitudes, history people, priorities)
What people, groups or organizations make decisions that affect the problem situation? What decisions have they made that affect the problem?
Drawing the Map continued
ProblemLabel
4. What information do they have?
1. Who sees this as a problem?
2. Who is affected by the problem? 3. Who can provide
information?
7. What decisions have they made?
6. Who makes the decisions that affect the problem? 5. What factors affect
the problem?
STEP 3
Finding the problem
Why is this happening?
STEP 4
Generating The Ideas.
• Brainstorming
• Stacking
• Analogies
• “What if…?”
STEP 5
WHAT FORCES AFFECT THIS ALTERNATIVE?
IS THIS ALTERNATIVE WITHIN OUR CONTROL?
Choosing the Solution
STEP 5
What steps must we take to reduce or eliminate the resisting forces that we have identified?
What steps do we take to transform a resisting force into a supporting force?
What uncontrollable elements can we influence or change?
What controllable elements can we exploit?
Choosing the Solution - Continued
STEP 6
Who will support the solution and implementation plan?
Who will see the proposed solution as an opportunity for the organization?
How can the group take advantage of this support?
SEEKING THE APPROVALDeveloping an approval strategy.
STEP 6
Who will resist the solution and the implementation plan?
Who will see the proposed solution as a threat to themselves or the organization?
How can the group win over those who will resist the proposed solution?
SEEKING THE APPROVALDeveloping an approval strategy
(cont).
STEP 7
Make sure that the problem-solving group thoroughly worked through the approval step.
Assign the task of solving the problem to the appropriate part of the organization’s structure.
Ensure that the implementation group regularly monitors the implementation plan.
SOLVING THE PROBLEM!