Problem Employees and Problem Bosses: How to Reclaim your Vision

Five Fatal Attitudes:

1. Anger

2. Apathy

3. Arrogance

4. Anguish

5. Anxiety

• All are amplified by stress• Stress is amplified by

uncertainty• Uncertainty erodes

cultures

It might be said that “problem employees” are out-of-sync with the rest of us.

• most workplace problems are interpersonal• rarely from malice or incompetence• usually emotional (ego, insecurities, scars)• conditioned thinking patterns

Same holds true for problem bosses!

Overwhelm Them with Certainty

“Either I keep up with the drummer, or I don’t play in

this band.”

Within problem work units there is usually:• Anxiety

• Temptation

• Uncertainty

• Chaos

• StressQuiet employees going

about their w

ork is not

always a good sign.

How long will your employees / coworkers have to wait until the next:

• Staff meeting?• Employee social gathering?• Performance evaluation?• Employee recognition award?• Opportunity to influence

policy?

• Review of salary?• Visit from upper management?• Chance to give feedback?• Budget preparation meetings?• Legislative initiatives?• Internal or external audit?

Create CadenceIf something is important to the stability and effectiveness of your organization:

Schedule it!Do it!

“...a dinosaur, an implosion, a wreck...” - Businessweek

Give it 9-12 months . . . .

• significant reduction in emails• improved relationships• more creative thinking• sub-cadence “plug-ins”• easier to get help from upper-mgt• better records – better info sharing• higher capacity to manage work stress

4 Management requirements 4.1 Organization 4.2 Management system4.3 Document control 4.4 Review of requests, tenders and contracts 4.5 Subcontracting of tests and calibrations 4.6 Purchasing services and supplies 4.7 Service to the customer 4.8 Complaints4.9 Control of nonconforming testing and/or calibration work4.10 Improvement4.11 Corrective action4.12 Preventive action 4.13 Control of records4.14 Internal audits4.15 Management reviews

5 Technical requirements5.1 General 5.2 Personnel5.3 Accommodation and environmental conditions 5.4 Test and calibration methods and method validation5.5 Equipment5.6 Measurement traceability5.7 Sampling5.8 Handling of test and calibration items 5.9 Assuring the quality of test and calibration results 5.10 Reporting the results

Schedule it!Do it!

Problem Employees and Problem Bosses: How to Reclaim your Vision