Subject:

MBA 5600 HUMAN RESOURCE MANAGEMENT TERM PROJECT

Interview with Park View Regional Medical Center HR Manager

Kari McNamara, PHR .

Umit Yilman

Indiana Institute of Technology

Dr. Jeffrey Walls, Ed.D., SPHR

03/05/2013

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Table of Contents

Abstract ……………………………………………………………………………. 3

Introduction………………………………………………………………………... 4

Questions & Answers……………………………………………………………… 5-10

Conclusion…………………………………………………………………………. 11

References…………………………………………………………………………. 12

Picture with HR Manager………………………………………………………… 13

Business Card of HR Manager……………………………………………………. 14

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Abstract

To begin with, my term project paper has been prepared at Park View Regional Medical Center

with Human Resource Manager Kari McNamara, PHR. I have been very much happy meeting

with Kari McNamara and also interviewing with her. Also, I thank to Class lecturer to giving me

what a wonderful project to prepare. I expect this project will be helpful in creation of my HR

knowledge. And then, this paper is mainly based on general and some specific questions about

Human Resource environment. In my paper, I tried to prepare as much as possible strong and

imaginative way to understand Human Resource and Human being and 21st century’s Human

Resource procedure. PRMC is a kind of imaginative and creative and innovative and incentive

company in HR area as we figure out the employee diversification in Indiana. As well as, I

selected PRMC to prepare my

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Introduction

Park View’s President and CEO is Mike Packnett, Chief Operating Officer is Sue Ehinger,

Ph.D. and Chairman is Chuck Schrimper. Park View is a non-profit, community based health

system serving North East Indiana population of more 820,000 with 8,252 employees. It is the

largest employer in North East Indiana. The Mission of the company’s is providing quality

health services. The Vision of the company is leading provider of Health Care services in North

Eastern Indiana with providing cost effective and outstanding and effective and creative and

innovative quality care using information and knowledge and experience and technology.

Latest awards of the Park View are Stroke Gold Quality Achievement, in Nov.2012 to Park

View Hospital and PRMC by American Heart Association and then 2012’s top quartile

performer by iVantage Hospital Strength Indices, in Nov. 2012 to Park View LaGrange Hospital

and VHA Central PEAK Award for Performance Excellence, in Apr. 2012.

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Questions & Answers

1- Could you tell me why you did choose Human Resource as you profession?

Answer:

‘Well, I did not choose it, it was chosen for me. In my career path I have working for 18

years, now I stay in the field. Also I have a patient for people and also varieties of HR

offerings are other reasons. Basically, Human Resource is not a routine job, I am enjoying

strategic challenges of the HR faces.

2- What are qualifications in your area of expertise, i.e., what skills do you have that make

you the best candidate for this position? Include any special training you have had (on-

the-job, college, continuing education, seminars, reading, etc.) and related work

experience.

Answer:

Qualifications

- Patience : ability to interact with variety of diversification

- Accepting different views

- Ability to listen

- Address the issue that you have

- HR is a conflict management that is critical role in our area.

Education :

- Depends on roles

- Entry level: It is lower level; the applicant has to have Associate Degree.

- Specialist level: It is a kind of Bachelors Degree concept.

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- Leadership: Bachelors required and Masters Degree is preferred.

Training:

- Masters Degree is a plus

- Professional : HR Certifications

- Training helps to cover the HR issues

- Keeps us updated in the laws.

- You are starting in entry level and then you are building you career path.

About me :

- I have Bachelors Degree and Masters Degree

- I have PHR certification.

-

3- What sizes of organizations have you worked in?

Answer:

Personally

- I started at Karsh Window Company; it is a small company with 450 employees

in Middlebury Indiana.

- And then I worked at company Flash Fold: Made card board boxes with 350

employees.

- Finally: Park View.

When I started to work at Park View, we had 4,500 employees 17 years ago, now

we are 8,252 employees.

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4- What industries have you worked in?

Answer:

I worked in two industries.

a) Manufacturing:

Union environment is very much in a manufacturing world.

b) Health Care

5- What qualities and skills do you think a successful geosciences professional should have?

Which of these qualities and skills you named, do you have?

Answer:

Health Care is an industry that needs attention to detail.

- I say that because any profession you have has to be detailed on little things.

As a Human Resource person on customers

As a Dr. on patients

- Health Care is a degree of accuracy. Especially on science area you are getting

where you want to go.

- Today’s world innovative and creative, if not you cannot get next step.

- Non-Fear Approach: You have to have a non-risk approach, Health Care is some

type of degree of risk.

Quality and Skills : “ I have little bit each of these, I wish I could excel more in as

innovative thinking”

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6- What college courses or experience have prepared you for the position you applied for

with PRMC?

Answer:

When I came to Park View, my level was Entry Level

- Entry Level needs Associate Degree which is based on Paralegal courses in law.

- Specialist Role: Bachelors Degree. My college courses helped in that role.

- Leadership: PHR Certificate helped me to be in Leadership position.

All of my college courses and experiences helped me to be promoted.

7- What three things are most important to you in a position?

Answer:

a) Integrity and Trust: Full believe is this that you have to earn those people you work

with.

b) Would be accepted, bring the table and accepted that position by those work with.

c) Diversity acceptance in a role: We all are different, it is so important in any position

anybody has.

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8- What is you interpretation of “success”?

Answer:

Success is ability to my internal drives; it is over powering and a fear of risk

and also welcoming and learning opportunities.

Success is achieving your own personal patience, those define each of our

ability to succeed.

9- What is your typical way of dealing with conflict?

Most important with dealing:

a) Listen: I make sure and I understand and then use pose, listening gets my thoughts

together, and then I present for recommendation result to the conflict.

b) ‘Win Win’ mentality approach: I have to adopt depending upon the conflict.

c) Important to know when you have to see conversation conflict, sometimes I agree

or not.

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10- How does the company measure an employee’s success? What evaluation

criterion do they use?

Answer:

Employee’s success methods

Assessment tools

Gives understanding of individuality and personality

Performance evaluation at Park View

The individual’s own career level; entry level and continuous to promote them

Based upon understanding own success, we have to define own success

Evaluation Criterion:

Knowing individual’s definition of success

Successful where they want to be they see themselves

Success all about you personally want to be.

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Conclusion

I see outside and inside of PRMC is a great place to visit. Park View is known as highly

qualified communication with doctors and nurses and responsiveness of hospital staff and strong

experience in pain management and communication about medications and also discharges

information and instructions, and quiet patient rooms at night, and also clean well sterilized

patient rooms and bathrooms and stroke care.

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References

1- http://www.parkview.com/About/Pages/default.aspx

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Picture with PRMC HR Manager Kari McNamara, PHR

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