PRIYANKA GOYAL *(301)395-8303* Email: priyankagoyal82@gmail.com

Principle Analyst with 8+ years of experience designing & supporting Financial & Billing Applications using Oracle PeopleSoft Financials & Billing & Revenue Management (BRM) Products.

Serving as liaison between business area, IT, and other internal customers and ensuring that deliverables are met

Providing periodic updates on baseline execution, project status and application enhancements to senior management

Managing multiple priorities under tight deadlines and participating in multiple efforts simultaneously Participating in all project phase of Agile development: starting from coordinating with Project

Manager and business to identify business requirements, creating process specifications, creating and executing user acceptance test cases, and reviewing UAT test results with business stakeholders

Providing production and application support to ensure successful execution of the system controls for the monthly close processes

Resolving urgent requests by various users which involves triaging issues and exceptions, working with business area and IT support teams, and ensuring root-cause analysis is performed

Leveraging data mining techniques (i.e. SQL) to analyze and summarize data issues, trends, and opportunities for improvement

Providing support to internal and external auditors for annual testing of financial application controls Solving complex problems independently when developing solutions as well as in a team environment

Strong experience in PeopleSoft Financial Modulesa. Account Payablesb. E-Procurementc. Purchasingd. Billinge. General Ledger

Strong background using the PeopleSoft General Ledger, developing and implementing business processes for accounting entries, understanding the accounting and data flow of the general ledger transactional information within the PeopleSoft application (within the GL, AP and AM applications)

Domain Expertise ofa. Investment Banking (GOLDMAN SACHS)b. Information Technology (Infosys Technologies)c. Telecommunication (Hughes Network Systems & Verizon)d. Retail (Payless ShoeSource)

Rewarded 3 high-fives spot awards by client managers in 9 months for resolving issues quickly. Highest order of Analytical, Organizational, Communication and Coordination skills to keep onsite and

offshore global development centers in SYNC Communicating complex concepts to senior management Responsible for staff training and development, coaching and mentoring

SKILSS SUMMARY

COTS Products PeopleSoft, Oracle BRM, Autosys, MS Visio, MS Office, & Crystal Reports, Toad

PeopleSoft Tools Application Designer, People Code, Query, SQR, App Engine

PeopleSoft Modules Account Payables, E-Procurement, Purchasing, Billing, General Ledger

Certifications Oracle e-Procurement, Integration Tools Release 8.48Languages C, SQL, HTMLDatabases Oracle, DB2, MS AccessOperating Systems Windows, Unix

PROFESSIONAL EXPERIENCE

PRINCIPLE ANALYST Apr’ 11 - PresentHughes Network Systems Germantown, MD

Providing application support and maintenance for the accounting and financial functions such as General Ledger, Accounts Payable, Procurement, Payments, and Financial Reporting using PeopleSoft.

Maintaining processes such as month end close, revaluation/translation of foreign currency entries, journal entries, allocations and other delivered PeopleSoft functions.

Working closely with business group and technical resources to ensure that the existing applications are maintained and keep functioning correctly.

Acting as a “Team Lead” for multiple projects so as to provide new PeopleSoft functionality, modification to an existing application setup, implementing a new business processes, and implementing new software or upgrades.

Designing CRM PeopleSoft RMA Processes to handle return equipment requests and un-returned equipment charges

Performing translation and revaluation of currency for Canadian customers as invoicing requirements were to represent the Canadian dollar amount

Designing credit card fraud prevention strategies such asa. Mandating CVV code at the time or orderingb. Creating scripts and crystal reports to i. Detect misconduct i.e. excessive payment reversals in a given time period

ii. Identify invalid subordinate i.e. any accounts which are fraudulently added to an accountiii. identity theft i.e. stolen credit cards

Querying different databases using Toad and Creating SQL scripts and Crystal reports toa. Run audit for different incoming and outgoing feeds/messages.b. Identify potential revenue leaks such as

i. Account Status discrepancies across systemsii. Active accounts not getting billed or getting billed twice

iii. Accounts being billed for incorrect service plan, lease charges and/or early termination fee due to Product mismatch between Ordering and Billing

Performing Financial & Billing Functionsa. Reconciling financial entries that get posted to General ledger at the month/quarter end closingsb. Executing Invoice Export, Dispute, Refund and Master feed Processes

c. Monitoring and analyzing the impact of Billing Collection Processesd. Providing permanent solutions for issues resulting in large call volumes & cases

Performing Integration and User Acceptance Testing for new features and bug fixes delivered with each production release

SENIOR ANALYST Jun’ 05 - Aug’ 09Infosys Technologies Ltd. Banglore, India

CLIENT: GOLDMAN SACHS Upgraded PeopleSoft Purchasing and Account Payables modules from v7.5 to v8.9 Designed and developed “Use/Sales Tax Calculation” and “Vendor Maintenance” programs Identified and corrected a bug in PeopleSoft Payables module due to which vendors were not

getting paid for few days. Implemented e-Procurement module to facilitate requisition for third party products/services Developed the process to convert an online requisition to a purchase order using PeopleSoft PO Customized voucher upload process to facilitate vouchers received from third party vendors Provided round the clock production/user support for PeopleSoft (v7.57, v8.4 and v8.9) Purchasing,

Account Payables, Asset Management and General Ledger modules Maintained and enhanced the batch processes scheduled on Unix Servers using Autosys Managed day to day activities and interactions including prioritization with client Educated users on how to follow processes and avoid mistakes Interviewed candidates and conduct knowledge transfer sessions for new hires

CLIENT: Payless SHOESOURCE INC. Involved in PeopleSoft Financial (v8.4 & 8.9) Account Payables, General Ledger and Asset

Management upgrade, support and enhancements Identified and corrected a bug in PeopleSoft Payables module due to which vendors were not

getting paid for few days Managed payless orders coming via different channels using PeopleSoft Sales module Resolved asset depreciation issues related using PeopleSoft Asset Management module Resolved voucher upload program & return of goods on a closed purchase order issues Monitored daily automated jobs or batch processes to ensure run without any failures or delays Gathered requirements & designed the program for price update of similar payless products

simultaneously at all retail stores across US Managed offshore teams for all the prioritized change requests and issues reported by the client

CLIENT: VERIZON COMMUNICATIONS Provided production support for PeopleSoft (v8.4) Accounts Payable, General Ledger and Purchasing Integrated Verizon West Coast activities running on SAP with East Coast running on PeopleSoft Gathered requirements, designing, developing and testing the new Xign pay cycle Performed all the changes for new Xign pay cycle with different discounting terms Created batch processes using structured query reporting, app designer, application engine

programs and Unix scripts

EDUCATIONBACHELOR OF SCIENCE, COMPUTER SCIENCE Aug’ 01 - May 05University of Rajasthan (GPA – 3.9) Rajasthan, India