private rented sector
TRANSCRIPT
Private Rented Sector By Steve Room
1
Agenda
Background – PM view of PRS
Service overview
Summary
2
Background PM View of PRS
3
Shift from capitalfocus to net
operatingIncome
focus
Government supportfor PRSfunding
Significant growthpredicted
Fastest growingform of housetenure
Focus on PRS
Evidence suggests residents want purpose
built stock
PRS Service Overview
4
focus
client needs
Excellent customer service through a fully integrated offer to deliver the bespoke experience required by residents in their own community
Sustainable netoperating income
growth
Long term tenure. Minimal void periods
Positive reputation & brand position
Deliveredthrough
Strategic Management ApproachIntegrated – Scheme advice – Lettings – Property Management – Life style/
Concierge services
In-house teams to provide all core services
Fully managed supplier and procurement network
Leading edge technology underpins our service delivery
Focus on excellent customer service at the heart of our business
Supportedby
Summary
5
Summary
6
Delighted Customers
Protected Assets
Easy to do business with
For customers and clients
Values support actions:
Service delivery forclients
PRS Service Framework
Delivering aconsistent experience:
PEOPLE PROCESS TECHNOLOGY
Underpinnedby:
High sitestandards
Strong Health& Safety
Great customercomms
Healthy estatefinances
Susta
inable
Inco
me &
Pro
tectin
gB
rand re
puta
tion
