privacy friendly personalization
DESCRIPTION
Thoughts on how to personalize your site to improve your experience for users while being respectful of their privacy expectationsTRANSCRIPT
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Privacy-FriendlyPersonalization
Charlie ReverteVP Engineering@numbakrrunch
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Don't judge me...
Personalized
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Personalized
Personalized
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Personalized
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Why Personalize?
● Funnel optimization○ Shorten the path between a person and
something they want● Increased conversion through
higher relevance● Super-serve individual audience
segments● Streamline your site to focus users
on your content, products and ads
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The Next Phase of the Web
● In the beginning there were directories..○ Navigate a hierarchy to find content
● Then came search○ Skip the hierarchy, just tell us what you want
● Now the web is personalizing○ We already know what you want, here’s a great
experience
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Good Data for Personalization
● Infer intent from behavior○ Demographics are a poor proxy
● Observed vs. Declarative○ What I do vs. what I say or "like"
● Context○ Show me something related○ Match my mood
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BehavioralInputs
Data Output
Declarative Inputs
User-Defined Segmentation
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Personalization Pitfall: Boxing
● Boxing - is where a consumer’s vision and choices are limited by .. analytics that make judgments based on their digital history○ Martin Abrams - Boxing and Concepts of Harm
● Already a self-selecting behavior
● Don't reinforce, however users don't want to be contradicted either
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Think Discovery
● Don't spend all of your inventory on reinforcement
● Diversify user interests to broaden conversion
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Cold Start: Use 3rd-Party Data
● Cold-start problem○ Bootstrap with 3rd-party data
● Maximize yield on your earned and owned user acquisition○ The widest part of your funnel
● Treat first time visitors as well as your loyal customers
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3rd-Party Data Landscape
● Cookie-based behavioral data○ Will be fragmented but not dead if 3rd-party cookies
are limited● Contextual extraction
○ Scrape, classify, referer, geo, time of day● Hybrid: Contextualized based on observed
behavior○ Classify sites based on behavior + context○ Apply to cold start
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Context and Surprise
What's the difference?
1st- vs. 3rd-party context?
Creepy?
Useful?
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Minimizing the Creep Factor
Privacy isn't just about PII vs. non-PIIand 3rd-party cookies● Take a user-centric approach● Base your application of data on user
sensitivities and expectations of privacy● Avoid surprising users● Clarify whether they're anonymous or not● Leverage real-world paradigms
○ Users know how their "street identity" works
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Transparency and Control
Empower your users..
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Summary
● Privacy-friendly personalization is a value-add to users
● Take a user-centric approach to privacy
● Build trust through transparency and control
● Apply 3rd-party data to unlock your site's full potential