principles of law, public safety, corrections & security fire department communications
TRANSCRIPT
Principles of Law, Public Safety, Corrections & Security
Fire Department Communications
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Fire Department Communications
Its effectiveness is vital to the success or failure of fire service operations.
To be effective, communications center employees MUST: be versed in customer service and
communicating with people under stress
keep track of the status of emergency resources
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Enhanced 9-1-1 (E-9-1-1)
9-1-1 U.S. number Used to request emergency aid, report a fire, accident or
crime, etc. Easy for people in times of stress to contact emergency
agencies Has reduced response times
Fire department communications are authorized under licenses granted to E-9-1-1 centers by the FCC (Federal Communications Commission).
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Purpose Of E-9-1-1
E-9-1-1’s purpose is to connect callers with the correct emergency agency.
The digits 9-1-1 provide direct access to the E-9-1-1 system.
E-9-1-1 systems consist of three separate elements: Network Element Public Safety Answering (or Access) Point (PSAP)
Element Data Management System/Automatic Location
Identification (DMS/ALI) Element
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Public Service Access Points (PSAP)
The PSAP is the call center that: Receives E-9-1-1 calls Directs them to the appropriated emergency
response agency (i.e., fire, police, ambulance) The system interfaces with the DMS/ALI
database Displays the street address and other information Used with Computer Aided Dispatch (CAD) systems
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Computer-aided Dispatch
Also known as computer-assisted dispatchTelecommunicator is assisted by a computer
systemShortens response timeDispatchers can handle greater call volumeCan reduce the amount of radio traffic
between themselves and responding units
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Computer-aided Dispatch
Simple systems Retrieve run card information
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Computer-aided Dispatch
Complex systemsProgrammed to select and dispatch unitsDetermine the fastest route to the scene of an
emergencyMonitor unit statusTransmit supplemental information via
mobile data terminalsMost major fire departments would have
difficulty functioning without some sort of computer system
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Enhanced 9-1-1 Systems
Combine telephone and computer equipment to provide the telecommunicator with information instantly Caller’s location Caller’s phone number Directions to the location
Automatic Location Identification (ALI) Uses Global Positioning System (GPS) data Identifies caller’s location
Wireless telephones will NOT activate the E-9-1-1 ALI system.
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Expanded Dispatch
Centers located away from the permanent dispatch center Incidents often escalate beyond the capabilities of the
communication/dispatch center Mobile Command Posts City Hall Training Academy
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Expanded Dispatch
Take the additional load off dispatchers performing regular duties Increased radio traffic at major
incidents Dedicate specific channels for major
incident radio traffic An expanded dispatch center was
used for the 9-11 terrorist attack on the World Trade Center
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Expanded Dispatch
National Interagency Fire Center (NIFC), Boise, Idaho Used in wildland fire season to coordinate fire attacks
and responses in affected jurisdictions as needed Coordinates resource requests Tracks availability of resources used for suppressing
fires or supporting incident operations
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Communications Center Personnel
TelecommunicatorWorks at a PSAPFull time communication specialistSome jurisdictions use firefightersMost contact with the public of all fire
department personnel
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Telecommunicator Roles
Process calls From unknown and unseen people in stressful situations Must obtain complete and reliable information from the caller Ring back feature
Dispatch emergency personnel Incident stabilization Know availability and status of emergency resources to assign
them effectively
Provide a community service Professional service Work with the public and multiple agencies Handle non-emergency calls as well as 9-1-1 system calls
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Telecommunicator Skills
NFPA 1061, Standard for Professional Qualifications for Public Service Telecommunicator
Minimum job performance standards Handle multitasking Make judgments based on common sense Deal with verbal abuse Function under stress Maintain composure Maintain confidentiality
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Telecommunicator Skills
Communication skills Basic reading and writing skills Ability to speak clearly and follow written
and verbal instructions
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Procedure For Reporting an Emergency By Telephone
1. Dial 9-1-12. State the address or nearby landmarks of the emergency3. Give the phone number from which you are calling4. State the nature of the emergency (i.e., fire, auto
accident, medical emergency)5. State your name and location6. Stay on the line if requested7. Once the call is received, dispatch should occur within
60 seconds8. When a distress call is given out over the radio, it is
classified as “EMERGENCY TRAFFIC” and the channel is cleared
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Emergency Service Relationships
Positive work environments ensure effective emergency service.
Emergency service organizations work together to create shared responsibility communicate to:
Improve performance Improve productivity Provide a safe working environment
It is the responsibility of each agency to do everything possible to protect and serve the citizens of its community. Legal responsibility Moral responsibility
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Emergency Service Relationships
Police, fire, and emergency medical service departments are independent of each other on a day-to-day basis. During an emergency they MUST
work together Petty jealousy = poor public
service Focus is public service NOT public
attention
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Emergency Service Relationships
Office of Emergency Management (OEM)Coordination and training for inter-agency
response Functional training exercises Shared resources Education programs Reduces duplication of effort
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Emergency Service Relationships
The true test of an effective Emergency Management Program is how a community responds during an emergency. Effective early warning or notification Dealing effectively with public safety issues Damage assessment Long term recovery issues
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Emergency Service Relationships
Reasons good working relationships between police, fire, and emergency medical service agencies are essential:Valuable shared informationImproved services for customers (public)Appreciation for the difficulty in which each
an agency operatesThe top priorities are similar
o “to save lives and property”o “to protect and serve”
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Resources
1418001775, Introduction to Fire Protection (3rd Edition), Klinoff, Robert
0135151112, Essentials of Firefighting (5th Edition), International Fire Service Training Association (IFSTA)
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