principal and practices of management

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1 Mission is spoken in terms of beneficiary of business. TRUE2 Communication system must include method of feedback TRUE3 It is difficult to say when man competes and when he cooperates TRUE

4 That which cannot be reworked or returned must be chosen as a critical point TRUE5 Some respite is essential in work life and you can enjoy this by being a follower TRUE6 Self control and self correction is of utmost importance TRUE7 we must classify stakeholders and see what satisfies their interest. FALSE8 Richer you are with plan related information, better your premising and chances of success TRUE9 Planning and controlling are two sides of the same coin. TRUE

10 one of the tests of good management is organizing resources and then utilizing these to its optimum level. TRUE11 computer are described as …….. Media MULTI

12 TRUE13 In human resources thus it does not make any difference between sex, religion, caste or creed TRUE14 managers work within two extreame concerns for the people and for production TRUE15 continuous planning is a system more than a process TRUE16 The values and organization culture are to be built to support controls TRUE17 a man needs social companionship and seeks it throughout his life TRUE

18 TRUE19 a programme consisits of different projects for common plan purpose TRUE20 owners and employees form important stakeholders in a business organization TRUE21 it is big management challenge to keep all the stakeholders satisfied TRUE22 The father of scientific management refers to Taylor23 mere motivational tools will not be effective if it is not backed by concern for people TRUE24 the work stress is a feeling when work is going out of …. control

25 TRUE26 unplanned benefits arising out of situation need not be treated arising out of managerial efforts TRUE27 textile industry is variedly organised as follows: Weaving, spinning, handcraft

no one guarantees a business success forever until and unless the management continues to strive for it all along

Management is contingent to the situation and performance according to results is planned to its test

one now admits that along with activities one gain knmowledge and is worth exchanging


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28 TRUE29 Services as a resource comprise of house keeping, water supply30 the best way to start human relations is to accept slavery31 process

32 TRUE33 Standard34 CPM means Critical Path Method

35 Planning helps as37 which of the following are conceptual plans : Rules, Budgets, Mission38 one person39 the team spirit is indicative of purposeful Emotional ties

404243 the human resource is unpredictable resource because he has moods44

45 planning is directed towards4647 Zero base budget Budgeting technique48 PERT activities network control49 Management by wandering around personal observation50 employees club social control5152 The extra energy which is produced by coming together is called….. Synergy53 Assuring

54 Experience55 Manager's play the following interpersonal roles The figurehead, leader, liaison56 The data which is collected direct interviewing is called Primary

People differ in needs, ambitions, attitudes, accepting responsibilities, knowledge, skills, potential, values and perspectives.

koontz defines management as a ….the overall choice of a specialized will have lot of positions and levels which may suit or go against your inclinationdciding minimum performance with a given time and effortis known as

Navigational tool, Performance standard, establish synergy

in order to maintain principale of unity of command, a person must be under control of

some principles written by Fayol were

Unity of direction, 6. Subordination of individual to general interest, Adequate remuneration to employer and employees

process of organising goes through division of … labour

Fayol describes physical managerial qualities health, vigour, addressplan objective, performance, meant for

implementation

your outwardly observable behaviour by others must beFrequent job hopping gives you a total job experience and lack confidence in handling a job with required


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57 Identify sections operating under 'operation' function58 costs59 Planning fresh business initiative60 Proactive61 Exit

62 Following Can be called 'owners'63 Time64 A company under companies act6566 Society67 Sahara airways Company68 Cooperative bank69 Partnership7071 The employment remuneration is guided by affordable, both for employer and Employee72 Work Ethos73 Motivation

7475 More field orientation76 Feed forward

77 Next Job78 Vision

79 Max Weber, Pareto, Elton Mayo80 Budgeting

81 SWOT82 Money

Standard, Tool room, Quality assurance

Each time we plan a control, we must weigh its benefits againts its …An organization goes through stages of inception, growth and maturity and can be revitalised byThe decision are taken by time due to inacyive are called ….. DecisionThe organisation should take …. Exit interview to know whu people are leaving.

Proprietor of swastik shoe mart, Partner 'A' and 'B' partnership

business, Members of co-operative society

One of the important managerial quality is action in …..Which of the following is the formal organisation?

Pune management association

Janta co-op. bankVithaldas and Mangalda

The environment around work is called ….….. is a process of acting towards Satisfation.what is the orchestrating factor to produce work results which are ultimately satisfying to customer? SynchronisingSales administration is characterised byControls which are communicated without loss of time are known as ….Promotions do not come because you work in the present position efficiently but a feeling that you can handle …..A broad statement of purpose for future is called ….Man as a social anomal became the subject matter of study which was terned as organisational behaviour and early contributions were :….. forecasting trend in terms of finance and is connected to numerical informationThe analysis done on the basis of strenths, weaknesses, opportunities and threats is called …. Analysis.The added advantage …. As a resourceis that it has alternate applications and storing value


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84 To avoid long drawn interview process people now adopt …… interview method Walk in

8586

87 synergy88 The suggests turning up people to the job so well that they would give less chance to deviation. Direct control89 Designing new products and developing existing product and service is called…. Function. R & D

90 PERT means :

91 audio conferencing, video conferencing92 when authority is accepted by a person, the responsibility is said to be: handover to subordinate93 Authority & responsibility go Hand-in-Hand TRUE94 We have to plan an organization in terms of Needs, Activities, Results95 Which of the following are operational level Welder, Nurse, data entry operator96 In order to build more result orientation we purposely built plans not on Balanced basis but Long run97 The process of Manning in an organization is known as ___ staffing98 TRUE99 Decision-making is a primary part of the managerial process TRUE

100 Machinery is shown as an investment and not as expenditure because Used for number of years

101 TRUE

102 Management by objectives has replaced by103 It is very difficult to coordinate competition and against human self interest TRUE

104 co-ordinating105 Made narrow106 Reading and understanding of a situation is the base to management actions TRUE107 Used for its life

108 customers, competitors and public 109 types of controls can be named as :

one of the was to get acquanted with organisation is to understand authority relations such asLine authority, Staff authority,

Functional authorityone who shows entrepreneurial skills as an employee of the organisation is called …… Entrapreneur

The principle of synergy states that combined strenth of people coming togather is more than their individual strenth counted together. This is known as

Program Evaluation and Review Technique

organisations which do not seem to be physically presenmt but operate as virtual organisation are :

The division of labour leads to specialization

Since we can express all our activities in terms of money and measure profitability, money has become measure of management

Appraisal by trait and replacing by performance

If we go by process of managerial activities, we find it dominantes the activities such as planning, staffing, leading, controlling……Principle of span of management result in vertical growth of the organisationif it is

Machinery requiires maintance and upkeep because it is :These days, if you manage relations with people under you is also considered management, in situations such as

Direct, Feed frward, Feed backward


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110 TRUE111 TRUE

112 TRUE113114 make or buy115 paint it and then sale value addition116 Much capital is locked up117 where to keep material storming118

119 TRUE120 TRUE121 talent122 orientation123 Automation in controls has been made possible due to : Computer, communication revolution124 Family works on the principle of :

125 Man can be motivated by :126 ZERO BASED127 Managerial128 Power, affiliation, achievement

129130 manager spends most of his time in co-ordinating if he fails in doing so, he fails as a manager TRUE131 using materials generally require some of technology and transportation. TRUE132133 Chester Bernard

134 TRUE135 Human work attitude

Stabilised values which get ingrained in your behaviour is called your individual cultureManagement works for a business organisation while business is run by the ownersThe goal approch states that the function of the leader is to clarify and set goals with subordinates, help find the best path to goal

Given for outsoursing

invontory level

computer staff at lower level needs data input operators while at higher level special in information technologyManagers trys to fulfill his commitments as to decisions and actions through organizing the ability to utlise knowledge for practical use is known as …….An organisation induces its business philosophy through

Division of labourProper Job Designing, Participation in

decision making and Action, Job Enrichment

Budget not based on past records is known as ………. BudgetDirection is a … function performed by all the managers at all levels of the organisationMcLelland's Needs Theory defined needs as :

privatisation will effect the management in the following ways :

Increase in small business set ups, more business managers would

required, more business alliance will come up

Organisation was described principally as a cooperative system by :no one guarantees a business success for ever until and unless the management continues to arrive for it all alongWhat is the topmost ability that managers require or learninng?


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136 Name some of the plans which can be called 'conceptual' : Policy, Objectives, Procedures

137 Information function comprises of :138 Network control systems can be :139 Job description includes : Activity involved, knowledge, skills140 the communication is not complete till it is : Acknowledged141 team spirit is indicative of purposeful : Emotional ties142 TRUE

143 TRUE

144 Money is used for purposes such as :145 Management Guru147 Human being can be convinced by reasoning but we do find that they are swayed away by emotions TRUE

148 Marketing staff Characteristics :149150 in planning one has to make little detours and thus navigate towards objective. TRUE151 ERP is a good example of coordination at the enterprise level. Here ERP is : Enterprise Resource Planning (ERP152 In 'SWOT Analysis', Strengths, Weaknesses, Opportunities and … are important considerations. Threats153 objective154 NLP155 Satisfaction is not pure; it is a mixture of needs at different levels and types. TRUE156 vertical157 Imbalance in situations

158

159 TRUE160 Staffing is different according to : Levels, positions, expertise161162 Ms access

System Development, Hardware Maintance

PERT, CPM, Gantt Charts

to acquaint with the organisation, one must study departments, sections and out sourcingThe recognition that human persuassion contribution can not be dictated but has to be obtained by has been accepted

foreign exchange, Measure profit, market behaviour

Peter drucker is described as :

Good communication, Product Knowledge, Good human relation

BY outoutsourcing telephone response work one may save on cost but may loose : One area of specialisation, A skill

the staffing function must aim at good human relations and conducive ….the ……. Is a method to build right words for communication.

If an organisation has more levels it is said to be ……..One forms value based work habits to develop personal disipline in order to find out :

Self-owned small business is characterised by :

Ownership and management is combined, Physical work and managemnt is combined, *

Out sourcing increases your ability to do more without investment but weakens your own base of skills and knowledge

Mnipulating data base


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163 Calculating results by changing factors164 Helping write reports MS words165 Helping presentation MS Powerpoint166

167 Top168 all activities which help goods and service distribution and production are called ……….. Activities Business

169 Flexible budget170 start PPM-Assignment

171 Manager must try to co-ordinate :

172 TRUE173 people being noticed and cared gives boot to moral and work undertaken was revealed in famous: Hawthorn experience174 Planning enables organisation to get linked with its objective business. TRUE175 It is difficult to say when he competes and when he cooperates TRUE176 future is unpredictable, the whole planning process is to make future predictable TRUE

177 Orientation

178 TRUE

180 public administration is known for :181 a social body that we create to organise is called an organisation TRUE182 the process of satisfaction goes through : Need, Want, Satisfaction183 …….. Culture can be understood in terms of speed, time, results and creativity Work

184 lot of co-ordination is possible through electronic capabilities like : Close circuit TV, Communication Tools185 In command and control model of organisation you …….. Execute186 Structure binds an organisation mechanically but management puts life into it TRUE

187 If you want to outsource work one will consider the following

MS exel

The people who do planning of business, set policies and give direction to the rest of the level are said to be …. Management level

the projection methods is to work out pessimistic, optimistic and realistic budget to verify which way business is moving, is known as

Authority levels, (Division, Departments and setions), Business and

organisation interestControlling can be designed as ensuring that actions conform to the expected results by appropriate feed back systems

Business….. In terms of emphasis such as goods exchange involves technology while service exchange more human considerationAny time when two or more people come together, they cannot achieve any purpose unless they get organized

Power with public ownership to decide policy

(delivery cost, time, qualit), Own capacity utilisation


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188 TOOLS FOR CO-ORDINATION are :189 MBO means : Management by Objective

190 Identify formal relations from below :

191 Authority

192 Staff, Lead, participate193 The purpose of offering goods and services in terms of recipients is called Mission194 Emphasis on database communication depends on good management information system TRUE195 What you do today Builds your : Future196 Some of the strategies can be named as following : Focused, Growth, Diversification

197 Middle

198 PRINCIPLES OF CONTROLLING are :199 ………… description is the starting point of staffing Position

200 Employees are expected to have the following minimum skills :201 Following are involved in the marketing of finance : Credit cards, leasing, Hire purchase202 Personal observation can act as control room in system such as Management By Wandering Around203 Organization morale is not an important factor in co-ordination FALSE205 The … is such a resource which does not come back in life Time206 Which of the following is the formal organisation A company under companies act207 Users club208 The process of introducing to organisational working is known as : Induction209 Market information and intelligence department does : Up-date marketing trends210 If management is universal, we can apply it to the following : Gram Panchayat, School, Hospital

211 TRUE

Use of computers for coordination, Ability to broadcast simultaneously,

Electronic gadgets

Boss and Subordinates, boss and working Colleges

……… relations have become subsidiary to human relations and supplying goods or service to customers interestProcess of management describe management activities like plan, organise beside other such as :

The people who work between top and operational management are supposed to work at ……. Management level

Establishing measurable goals, Controls must be economical, Establishing

standards

Handling email, Using web, (telephone, mobile, Xerox)

Social controls are contributed by organisation outsiders such as customers. Suppliers, etc one example is :

Computers can store feed back and proper co-ordination gives meaningful information to co-ordinate, for example EPR.


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212 Leader213 Communication can be enforced by : Pictures, Symbols, Motion214 For easy process of work, activities which are related are grouped together which are called ……… Departmentation

215 Tools that can help organise are :216 Planned action need suitable organisation of structure and resources TRUE

217 Successful plan implementation requires :218 Staffing must be a supporting partner in building career of members. TRUE219 A broad statement of purpose for future is called ……… vision220 The task change with each level even in specialised areas. TRUE221222 Selling at lowest possible cost Cost leadership223 Selling as a different product differentiation224 Low growth rate business coupled with low market share Question mark225 High growth rate and high market share Stars

226 Feedback

227 TRUE228229 Personal level Co-ordination authority Vs power230 ORGANISATIONAL LEVEL COORDINATION Internal and external relations231 organisational environment factors the degree of centralisation232 TOOLS FOR COORDINATION Electronic gadgets 233235 management must find reason for Demoralisation236 the sources for possible business application knowledge are : Trade Journals , Web sites

237 Maslow describes hierarchical needs as :

Managers should be effective ……….. So that they may influence the activities of subordinates without dissatisfying

Organization chart, Organization manual, Position description

communication to all, develop premises with participation of all concerned,

reviewing plans regularly

…….. Is necessary to see if the activity requires any rework or correction or should be allowed to continue.While motivation refers to the drive to satisfy a want or objective satisfaction refers to contentment one gets at the end of activity

physiological needs, security and safety needs, affiliation and acceptance needs


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238 performance of plan must be239 Compared to dreams plans cause you to implement. TRUE240 Following non-employees can be called managers : Consultants, Part time employees

241 following are the parts of management :242 one cannot rely on a constant carrot and stick policy since it becomes edge less by too much practice TRUE

243 TRUE244 managers today are less worried about .. Than efficient management. Business245 Management still remains to be art as it is to be practiced as per ………situation Contingent

246 TRUE247 foreseable future for which we can think of definite action is called …….. Period. Short run248 Modern communication is Brief, transparent, direct 249 Manual prepared for introducing newcomers is an organisation is called Induction manual

250 The system management by objective (MBO) proved short of expection because :251 Forecasts are objective studies to find opportunities or threats and establish pointers TRUE

252 How a family becomes an organisation?253 Central office functions can be Mail, Records, quality conrol

254 Rigidity255 The communication network created in informal organisation is called ………. Grapevine

256 TRUE257 The fax or telephone is an example of real-time controls TRUE258 AS physical activity is essential for physical fitness, for keeping mentally alert one has to do Take good sleep

Efficient, least possible cost, Results satisfactory to customer

owners, board of directors, managing directors

How much an organization should be vertical or horizontal will depend upon what one considers necessary for optimising efficiency and effectiveness

Principled leader goes by deciding his principle first and then acting on it while primal leaders focus on emotional resonance

Concentrate on short run achievement, It stress on quantitative results,It was

conceived by peter Druker

(Introduction of division of labour within a group viz, man and woman), Man got

authority since he was breadwinner and it gave rise to authority, more than

one person with a common purpose

too liberal a process may spoil the goods or service and services what does too many controls in management brings?

Management found cost of co-ordinating department structure is high and then start to think in terms of process


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259 Control techniques are :260 IIIs of narrow specialisation can be overcome by ………. Job rotation*

261 Management has become more business-oriented because262 When authority is accepted by the person, the responsibility is said to be Assumed by such a person263 To what level one will reach depends upon competition, business growth and one's own …….. competence264 When others find it difficult to make headway in a job, you have to become …….. Leader

265 TRUE

266 TRUE

267 FALSE268 CONTROL PHILOSOPHY is work 270 writing likely future scenes is called Perspectives271 The managers always feel a shortage of Resources

272 Disadvantages in decentralisation of authority can be :273274 The owner is not sufficiently interested Lack of leadership275 Business is in its downward phase Lack of business growth276 There are too many differences in running business Lack of conflict resolution277 People are not encouraged to take decisions Lack of delegation of power278279 success factors and key …….. Areas have importance in studing business. result280 Human resource requires evalution throughout the life TRUE281 One cannot buy a person completely. One can only mange him to get results. TRUE282 In general, …….. Communication is mixed with authority and, therefore, is not open and free Vertical283 machinery as a resource has the attributes of : Subject to depreciation284 Which of the following can be called functional specialisation : Marketing, finace, Materials285 Man react as an individual and as a group member differently. TRUE

Budgeting techniques, Activities network control, Statistical data base control

Greater compition, Needs for more strategic thinking, Environmental

Instability

Since the purpose is continuous and loses its momentum on way, more than structure leadership give it motivatesthe earlier period of human history did not consider 'management' as a function standing on its own through they were managingBecause marketing gives opportunity to go to places and meet new people, your liking and capacity remain unchange in future

Slackness, Slowness in process, Creation of political culture


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286 Division of labour creates a problem in co-ordinating with …………. Organisation287 Entrepreneur takes risks on a new idea of business TRUE288 The phase ' the show must go on' indicates : Countinuly289 the performance of a task is a managing task and who performs it is the manager TRUE290291 Technical (production) Now there are numerical

292 Commercial (buying, selling, exchange)

293 Security (protection of property and production)

294 Accounting including statistics

295296 Technology would make it easier to do the job and managers will also assume role of workers. TRUE297 Which environmental factors create Opportunities and threats ? Social, Economic, Technical

298 TRUE

299 Managers seem to be following styles :

300 Strategic

301 According to MCGregor people are of types :302 You are not necessarily tested on your specialization but on your overall work values. TRUE

303 Compitition arises out of :304 The need of money, manpower, machinery etc. will change in each business application TRUE

305 communications system computers can handle

In our company, there is a purchase and making section under a

commercial managerPersonal department in our factory is

being entrusted watch and ward department

our financial department is also handling management information

system

If every person in the organization decides to place before him goals and objectives in carrying out work, each one will have a control objective

Command and control, human relation model, developer and facilitator

when an organisation handles number of business requiring their own strategies, it is called …….. Busines unit.

Theort x-unwilling to work, Theory Y-like to work

competitive industry, substitute industry, composite industry, input and process

industries

Person to person, publishing, Presentation


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306 Matrix

307 Organisation308 Control automation can be exemplified by ms outlook which helps in controlling Appointments, Meetings, Tasks309310 Everyone agreed that he can do the job. skills311 He only knows how to operate that machine Knowledge312 If he cannot it he will tell so trust313 On the machine A is faster and accurate than B Information314315 Surplus is limited by Competition, Demand and supply316 one must visualise a step ahead and wide ways to make career. TRUE317 technology changes affect life of business TRUE

318 Value

319 bureaucracy implies the following :

320 Some of the principles which fayol advocated were :

321 Internal process are studied in light of :322 effectiveness and ….. Became watch words of management Efficient

323 The evolution of management was slow because :324 Physical work is expressive, anybody can create a favorable impression by performing it TRUE

325 TRUE326 This values does not come by training but by demonstration TRUE327 one can build organisation flexibility by weaving properly the following in the organisation Information, material flow

In practice when unity of command is modified to make answerable to more than one person. It is said to be ….. Organisation.The promotion of a person more in the interest of ……….. Development than personal development.

Voluntary service organisation is based on volenteers foregoing some comfort level and call for more ……….. Based management

Command and control, Slow and lenghty action process, dominance of

officeDivision of Work, Authority and

Responsibility, Unity of Command

Technology used, system and produres adopted, administrative process

People were interested in act than thinking about it, Business was not

considered as respectable, power was considered important than money

making

Satisfaction is a temporary condition of the mind, and needs go on recurring there are periods of satisfaction and dissatisfaction


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328329 Men input330 Planning process331 goods output332 Services Output333334 Exept project organisation, all business organisations are built to ……. Last

335 An organisation can be become a juridical person by registering it with respective act such as : Companies Act, Societies Act336 The results of control should be actionable and ……. communicable

337 Following are salient feature of voluntary service sector338 Time allows you to work only in …. present339 The success of any business activity depends on the satisfaction of the customers TRUE340 Communication process passes through the process of : Coding, Decoding

341 TRUE

342 control system supported by :

343 Fayol stated management principles of 344 Individuals are controlled by their own but But more than one human can only be controlled externally TRUE

345346 To use emotional intelligently we call emotional intelligence

347 TRUE348 managers adopt different views for themselves and that for their subordinates TRUE349 Partners …… owners350 management is more of an application and is an art backed by laws of tendencies. TRUE

351 MANAGERIAL TECHNIQUES FOR COORDINATION are

Underpaid staff, Depends on charitable funds, Sacrifice orientation

For the sake of convenience, we may bifurcate between business, organization, but management must be viewed in totally

Reward system for performance, Correct feed back report, Actions on

DeviationsEquity, Stability of Tenure, Initiative in

planning for all

The role consisting of entrepreneurial, disturbance handler , the resource and allocator and the negotiator are called

Decision role, information role, interpersonal role

More than specialisation, in the long run, your qualities like trustworthiness and hohesty will be utilised when the need occurs.

Use of work manuals, Streamlining systems and procedures, Code of

conduct and discipline


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352353 Store keeper Store354 Machine operator production355 Buyer Purchase356 Salesman Marketing357

358 Planning makes us to link

359 Social responsibility of managers include :360 In organising structure, a problem is building rigidity …. At the same time. Flexible361 human beings are not born standard and evolve out of experience TRUE362 Are the following organisation? School, Hospitals363 When the higher service needs are satisfied, we call it a higher standard of living TRUE

364 business365 we think of human resource, we try to coordinate their organizational role with their personal role TRUE366 The present work build direction for future growth TRUE367 By creating goals around each employee the management can control performance. This is known as: CPM368 To encourage creativity one must be willing to …… Mistake369 A place where goods and services are exchanged is called a ……….. Shop370 The higher authority's inability and unwillingness to mix with lower ranks is an obstacle in coordination TRUE

371 Which of the following are goals :

372 Performance feedback planning can act as:373 A manager's information role consists of receiving, dissimilating and transmitting TRUE374 One of the important areas of service is welfare service such as : Medical aid, Safety Handling375 Proper work ethos facilitated ……… Values

376 Fayol stated

377 The principle of departmentation is fashioned in an hierarchical manner such as

Strenths and weakness, Opportunities and Threats

Ensure quality, be responsible to stake holders, abide by law, remain ethical

understanding a job in terms of the organization ……….. is essential for an individual to to organization's success

Achieve Rs. 10 lakhs turnover, keep good relations with customers

Control, Make change of action, Make further plans

Centralization giving best overall yield, Sealer Chain, Order - Everything on its

placeStrategic Business Unit, Divisions,

Departments, Sections


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378 Entrepreneurs are not scientists but people who are interested inoffering a market proposition. TRUE379 It is prudent to use power in getting work done and use authority by exception TRUE

380 TRUE381 The culture denotes stabilized set of values at any time which people try to adhere to generally TRUE

382 Theory X383 Policy is one time umberalla decision against which we can take future dicision TRUE

384 Steam power, Electricity

385 TRUE386 The mechanism through which we recognize value and pay for it is called Price387 ………. aspect of control has not been thought of as a planned effort by the manages Social controls388 Appraising historically went through stages such as : Traits, 360 Degree389 Sales promotion activity includes Devoloping displays390 Materials function can have : Purchase, store391 A system has linked up functions forming a circular movement TRUE392 Non action-oriented knowledge produces cynicism than ……….. activity/jobs393 Staffing should nurture goodwill with thosepeople leaving the organization TRUE

394 The work strain can arise due to :395 Managers must maintain a human relation with people such as Workers, Dealers< customers

396 TRUE

397 TRUE398 Management must have some compass with it to navigate in the future such as Vision, market reserch, Forecasting399400 Replacemnet of thumb rules with science Develop human approch401 Beneficial both for employees and employer Extra production obtain from402 working for maximum output If we organise our process403 Scientific measurment of work we introduced time and motion

Coordination is a managerial attitude supported by organization and calls for lot of initiative in places and in actions where ever it is lacking

………. believes that people will not act till they are forced and you will coordinate by using authority

Technological innovation made possible large scale manufacturing organisation needinng management such asOne must anticipate span of life for an organisation all the time and keep ready to get it revitalised

Frequent Situational changes, time deadlines, Dependence on team spee

In application, management for particular business specialised subject knowledge is added general management knowledgeSince employee managers are dependents on earning aliving, they are interested in the organisation's continutity


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404 Contingent approch405 management is a means to an end and not an end in itself TRUE406 When we talk of controlling, we talk of it as concerned with management of organization TRUE407 Process of organisation goes through division of … Labour

408 Some co-ordinating factors that organisation has to tackle are :

409 The position description shows :410 Organisation levels are generally through as : Top, middle, Operational411 Departmentation can be decided : By time, by place/location, By function

As you can design an organization, you can also design its culture TRUEThe services which are contracted to the organisation outsider are called …… services outsourcedMaterials involve problems like Make or buy, OutsourcingNow people will have to see business conditions and take ……….. Decision. ManagerialRemaining stagnant is a sure sign of imminent death of that position TRUEIn future even an average worker will HAVE TO BE …….. WORKER. knowledge

TRUE

Organisation discipline is expressed through

FALSEa vision statement is circulated so that all know the direction towards which management is moving. TRUE

Some of the factors responsible for thinking about management were

Management principle are applied ……………. Situation Contingent

The view which stresses co-operation as a key success factor of management is called ………. Views of organisation

Departments versus procedures, Formal and informal, Creative versus

administration orientationline of authority, the extent of authority,

authority designation

Since management is contingent, one must understand the demands of situation along with the tools of management

Manual, System and procedures, feedback reporting

It is quite likely you may have to play a role which you have conveniently forgotten and thinking one will not go to that level again

Political economy was main consideration, Sociology did not

consider business as social problem, Management was long considered only

as an artIrrespective of business applications specialization we find lot of common factors in these business applications such as:

Owners, 3. Stake holders, Legal formation


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TRUE

emotions

TRUEThose who hold capital or its equivalent rights are called shareholders TRUEEvery change involves risk TRUEThe race between resources and results is a common managerial problem TRUEWhen in an organization levels are few it is called ………. Organisation horizontal or flat

TRUEThe more bigger the business, more the managing required and more it becomes complex TRUEManagers should encourage creativity bt appreciating out of box thinking TRUE

Jobs are now looked from human satisfaction byReviewing controls and feed back must be a part of management culture TRUE…………. Is the beginning of group activities that are generated in form of clubs, unions etc Informal organization

One can create flexibility in an organisation byvalues does not come by teaching by demonstration. TRUEBIG ORGANISATIONS WERE BUILT IN THE HISTORY SUCH AS Army, church, state administrationAlliance has become a key business word TRUE

Personal level involves conflicts such as

TRUEThe operational workers their supervisors are described as ……….. Level manager OperationalIn future we can only think of actions but cannot perform it TRUEInformation is the backbone of decision systems TRUE

Leaders can be classified by styles such as

Management by wandering around and management by objective are two managerial system which contribute directly to control.While reasoning is the best means of communication, ……. Are also helpful in creating effectiveness.The real leaders lead because they feel like leading and not because the organization tells them to do so.

needs such as affiliation, love, esteem and recognition are dependent on others and, therefore, man looks for company and recognition outside

Job enlargement, job enrichment, Job rotation

Weaving authority relations, Material flows, information flow

Participation vs. direction, 8. Competition vs. cooperation, 10. Ownership vs. employee attitude

Just designing an organization is not a total solution to problems but how you run organization is equally important

Authoritative, democratic or participative, free rein


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TRUEmanagement principles are applicable ………….. situation contingencie

TRUE

Generally an interview consists of Peter drucker made popular the concept of ……. Worker knowledgeSelf management and control essential to manage others TRUE

To lead others MentorTo support others GuideTo understand others EmpthiserTo keep morale Teacher

Hierarchical planning is done from business level to smallest functional level possible. TRUE

Project management tackle programs such asManagement exixts only at top level of the organisation FALSE

Rigidity

People prefer to be led becauseA manager's job is becoming more knowledge and skill oriented TRUEThe general raise in wages and salaries can be called ……… decision policy

Manipulating data base MS accessCalculating results by chanding factors MS Excel

Whether in public, private or social sector, they all are businesses which exchange goods and services for value

Career making is using knowledge and skills which one has gained or go on gaining while making a living

communicating expectations, candidate's expectation, suitability to both

Involve sub stages, stress on different types of different stages, pressure of

time on completion

Too many an approach will spoil goods and services and what does too many control in management bring

Reluctance to take responsibility involved in decision/action, He believes leader is more capable, Believes leader

is fair and equitable


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Helping write reports MS wordHelping presentation MS power point

Juridical/ Judical persons are

Which of the following are juridical persons?

Promises may be based onpolitics in organisation arise out of effort to find through other people for Survival and growthThe concept of life long employment with one owner has almost come to end TRUE

Some co-ordination is expected at organisational level such asThe need for plans is felt at different hierarchical levels. TRUE

The needs have been classified hierarchical as

Atta for making food InputOil mixing atta ingredentFrying burner store processIdlies Final dish

Any organisation undertaking fixed time work is called ………… organisation Project………… is deciding the future course of actions in terms of time performance and cost PlanningEmergence of human behaviour of scientific was made possible by thinker such as Mustenberg, Lilian Gibreth, W.D. Scott

valence

TRUEHertzberg feel, some needs are Satisfaction, dissatisfiers, Recurrent

Proprietary concerns, Co-operatives, Societary

Janta Co-op bank, D.A.V. society, Mahila self help group

Growth of market, resources availability, Strategic limitation

Line versus staff, 13. Profitability vs. liquidity, 14. Legal vs. commercial

physiological needs, social affiliation needs, higher order needs

is the degree of favorableness or unfavourableness toward the object/event

One must go on acquiring knowledge, skills and values not only to survive but also to jump on an opportunity


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personal co-ordination lacks due to prejudices such as

Skinner emphasises reinforcement as a motivation byOne must stand in the receiver's position and Thinking of communication from this perspective TRUE

Jobdescriptions are being designed as

Man machine relationship has increased on work floor because of the

TRUEManagerial leadership works within Organisation objective, authority given,

Activity charting Gantt chartFinding stack within activities PERT technologyFinding most critical chain of events to complete project CPMPicture depiction Chart and Graphs

Organisation needs for co-ordination Stability, work ethos, leadership qualityOrganisation can be seen as simply an input-process-output system which works continuously TRUEThe day people do not take authority and responsibility to run an organization, it will be liquidated. TRUEControls must lead to corrections TRUE

Human appraisal should include

owner interestshareholders Dividentcustomers satisfactioncreditor loss

Male/female, Risks/stability, Risks/stability

Removing obstacles, careful planning, extensive use of communication

Multi tasking, Muti skilling, total product orientation***

Need for simplification, need for the standard of quality, reduce managerial

work***The ability of money to co-ordinate all types of transactions has made finance as a need of every organisation

Carrer progression, Training and development opportunities, promotion


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Forecasting future trend is possible in different degree in any business byFayol stressed application of management to all business FALSE

Authority can be delegated but power can only be supported byIn planning period we should look for which we can make some action today TRUE*

To increase sale by double Control must be flexible*If our production falls below 10, the situation needs correction Control should lead to correction*I think spending 10 percent of our revenue is too much Establish Standard*I just now received a report that production is on target Control need feed back system*

Let us increase price temporarity Long termWhy not we decide policy on price? long runWe must take advantage of the present opportunity short termAfter three years this product is likely to be obsolete Short run

The promotion of a person should be more in the interest of ……………. Development than personal development organisationSome of the factors which give advantages in environment are called …….. OpportunitiesAn organisation is designed for performance TRUE

From the following who can be called the managerWhere production process takes place is known as ………….. Workshop

FALSEStatistical database control may include Trends graphs, surveys, ChartsThough man is a social animal and longs for social affiliation, he only wants it when 9. he needs it TRUE

TRUEcontrol techniques are based on information and its analysis TRUE

Analysing the present, Visualising the future, study trends in the past***

Giving position, Adding knowledge, increasing responsibility***

owner managing shop, Consultant for manpower management**

If people's attitude remains the same to a great extent, structure will not pose a problem in organisational flexibility.

Family career and organization career move generally in opposite directions and there is considerable pull and push within the two


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Worked for seven years ExperienceHis family is in another city personal roleHe is already 55 years old Length of usefulness8 jobs so far Unstable

falsemanagement knowledge was found to be worth studing for managing …….. organisation

GroupAuthority involves carring out decisions by way of actions utilisation organisation resources TRUEthe following may be called intangible input Bank services, Insurance, Consultants

TRUE

Our survey shows sixty percent of would be buyer are willing to buy our products Vision*We lack trained manpower PlanningNo failure in quality deliveries Missioncustomer satisfaction information collection

Experience is not worth in terms of years but how much you have gained in terms of LearningIn planning period we should look for future for which we can make some actions today FALSEManagerial career is making career in an organised effort and for group business objective TRUE

Projects has the features such asCommunication must have Clarity, empathy, BrevityPlan expressed in terms of money and qualities is called budget FALSE

Which of the following can be called projects

Legal recognition is obtained to organisation under Act such as

Principle of span of management concerns to the optimum limit to which a manager can manage people under himManager maintain human relation in relations with inside and outside the organization to in order to achieves.

Combination of thought and emotion work differently in different people and it changes that person's perspective to look at things

Time limit, continuous in character, Differing stages

Bridge construction, Short term recruitment drive

Company act, cooperative societies act, trust act


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Values formed by overall people in the organisation is called organisation culture TRUE

Legal formalities may belong to following categoriesAn organisation can become a juridical person by registering it with respective act such as Companies act, Societies actDifferent types of hirachical plans are drawn such as Business, SBU, Departmental

Some essentials of control system areListening is very important in communication TRUEBusiness helps economic development TRUESatisfaction creates needs for more satisfaction and more demands on management TRUEA team spirit necessarily involves sacrificing for team results TRUE

TRUE

For developing employees skills methods have been developed such asThe more you think of future, more you will amend your present TRUETo succeed in careers we should maintain good human relations with Owner, subordinates, outsider

TRUE

In co-ordinatin organisation faces certain dilemma such asHumans are delicate to handle and one must be cautious in using them. TRUEThe contribution of the service sector to GDP has been less than proportionate to employment The contribution of the service sector to the employment generation has been proportionate FALSELPG stands for liberalization, ________ and globalization. Privatization

……… is an intangible asset of the organisation and can be preserved by effective co-ordination Goodwill

TRUEPeter Drucker describes Managers job is to prepare ……….. Pepople to perform Free

The Task prioritization is a static concept but not a dynamic concept FALSE

Environmental pollution, incorporation of business, safety of worker

Nominating a responsible person, calibration of measure tools, •

Developing performance standard

Since one joins for organisational role to meet personal role needs, the conflict is inherent in personal role

on job training, , temporary promotions, probationary periods

It is believed that qualities are additives and, if one starts with one quality, one goes on collecting other qualities if one is firm in making career

Long term vs. short term, 19. Tasks prioritization, 20. In-sourcing vs. out-sourcing

Business and management are purposeful activities and planning is precondition for its successful implementation

The financial analysis remains common to all business and one must understand its implication in terms of

Profitability, Liquidity, industry Competition


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The management needs evergreen risk taking attitude and willingness to jump in a fray TRUE

TRUEForecasts are objective studied to find opportunities or threats and establish pointers TRUEsalary and wages cannot work without time keeping section TRUEThe process of manning an organization is known …………. staffingWhich among the following is a component of planning ? Ruleswork ethics is cultivated through insistence on proper work values, (pending

A person has to co-ordinate between

ORGANIZATIONAL LEVEL COORDINATION involves aspects likein practice ownership, entrepreneurial and managerial qualities become integrated in business success TRUEIn order to promt people to learn, organisations have introduced measures like simulations, games, 4. in-house magazinesOne can simulate a problem in mathematical terms such as in ………. Research OperationsFinance can have the function such as Credit Control, Costing, AccountsEvery decision must have an action value TRUEThe combined strength of persons is more than its mere sum total and this extra energy is called synergyPeople follow those who direct by leading TRUEother major stakeholders can be suppliers, distributors and collaboratorsHe focussed on hierarchy, authority, bureaucracy as the foundation of all social organizations Max Weberscale of business helps to minimise the overheads for establishing and running businessIn empoerment, one has not only authority to do but how to do so TRUETo avoid a long drawn interview process, industry has now adapted to ……… walk in interviewsBusiness is self survival activity for many and survival instinct also prompts many to go in for innovationMore the premising is proved correct, more will be the chances of getting expected results TRUE

TRUEThe whole supply chain must work as an extended organization TRUEHuman beings pay value for goods and servicesThe success of any business activity depends on the satisfaction of the customer TRUE

In organizing we generally think of bringing effectiveness and efficiency in an organization while in team we think of more cooperation and satisfaction

4. Leading vs. following, Concern for human versus work, 6. Expectations versus satisfaction, 1. Decision making and information, authority and responsibility, 5. Communication and actions

Since the role is played with many players and amongst number of activities, the managerail function involves co-ordination


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A function of operations can includeManager plays a facilitating role, intead of command and control role TRUEOne can utilise an informal organisation for the purpose of a formal organisation TRUEEmotional Intelligence is advocated by Chapman

TRUEA person starts business with some innovative way is called as EntreprenuerIf one has to direct and control others, one must have a degree of self-control to maintain EquityTo undertake social transactions, all organisations require social approval TRUEThe mechanism through which we recognize value and pay is called price

TRUE

value

TRUE…………. Is a mechanism, we recognize value and pay for it priceBusiness is a human generated organized activity and thus it has to be managed TRUEDecision fail because of inept handling TRUEWe cannot buy time but only use it TRUE

zero base budgetAccording to whom there are three managerial models Miles

The Microsoft Power Point is one of the simplest tool where presentation is equally emphasized in communication which is generally the front line work with day to day decision making of structured nature Operation Level Management

TRUE If the process of building organizations is dividing then the process of running an organization coordinatingDecision involves risk taking, change, The ultimate aim of all planning is doing business - exchange of goods and services for value TRUEManagers handle a variety of decisions at te same time TRUE

Material handling, dispatch, time keeping

PUBLIC ADMINISTRATION is a term used for activites handled by government or semi-government owned bodies.

Deciding the time frame and then seeing that short term and long term interests are coordinated becomes a job of a managerVoluntary service organisation is based on volunteers foregoing some comfort level and call for more …………. Based managementbusiness is now being equated to war and we plan strategy not only to establish ourselves but also to weaken the competitor

A budget considers as circumstances as being new each time and reworks total income and revenue in the light of expectations for the future is

Many books treat decision making as aprt of planning because planning poses a number of fundamental problems

people seem interested in what they receive as compensation than what competence in return they can give


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Preventive maintenance is done so as to avoid last minute failureWoman can equally succeed in the field of management TRUEStructured decisions can also called …….. Decision programmedLimiting fators need good self and environment assessment TRUEMore the ability to think in future, more will be the capacity you need to take risk TRUE

TRUE

TRUEthere always seems to be a central office in most of the organizations TRUEdealing with various persons and groups of persons comes under Decision roleDue to short term life of business propositions, you last more than te job TRUEThe relationsip with employees, customers, suppliers and shareolders is an internal relationsip TRUE the use of scientific attitude in measuring work, managerial dimensions are cost and timeGive examples of monumental creations requiring group human efforts in the past Pyramids, Ajanta, Taj mahalIt is managing that is important than through whom the managers manage TRUEThe 14 general principles of management, which fayol then evolved are still valid today TRUEFayol emphasised the principle of union is strength which he described as Espirit de Corps TRUE

time elements in a decision can be handledThe use of computers and other electronic gadgets has made global coordination possible TRUE

TRUEProfit or loss in the business plays major part for the development of Economic

The use of machinery as a resource involves

TRUEMore clear and understandable to the receiver, more easy and effective the communication TRUEMachinery as a resource includes all equipment used for producing further goods and services TRUEMen bear different perspectives because of difference in Knowledge, Experience, Values

The following are desk oriented jobs Book keeping, Data entry, Letter writing

Decisions making is more of an art than science, since it has to weigh so many aspects that one has to use judgmentPlanning is now no more how to produce goods and services but how to plan overall strategies to competing competition

reactive, proactive, taking a short term view

Decision making being a highly subjective art and not totally objective, we need people with discretionary power

Technical Knowledge, spare parts, Jigs, Fixtures and tools

To hold different perceptions is a human quality and one has to anticipate different reactions to the same action


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He wrote a letter wordsHe send a picture postcard picturesThe door bell rang soundThere was no entry ahead symbols

The leadership come out of Coleman's emotional intelligence approach Primal leadershipLife long employment even with the Government will not be feasible in future TRUEThe more bigger the business , more the managing required and more it becomes complex TRUEPersonal observation as a control technique, avoids paper word and time TRUEActivity in which production of goods and services and its distribution is done is calls BusinessFor co-ordination, an organisation needs Stability, work ethos, leadership quality

Hawthorn ExperimentThe limiting factor is something that stands in the way of objective truesynchronization involes time, space, tone, sequence, tempo, events and its balancing true

Coordination can be easier if it the below named factors are favorable The establishment of measurable goals is a prerequisite to controlling. TrueThe priorities change according to time and situation True

job

building alternatives for decision making is very creative and innovative process true

in order to prompt people to learn, organisations have interoduced measures like simulations,games,in-house magazinesMany decisions fail because they are not backed by values of those who purpose it and pursue it falseany group function is possible by applying division of labour true………. Is the right to take decision authoritydeserve and desire true

manager

People being noticed and cared gives a boost to morale and work undertaken, was revealed in the famous

The degree of centralization, 2. The team work spirit, 4. Scale of business

promotions do not come because you work in the present position efficiently but your present work shows that you can handle the next………………

a person who holds characters like planning, organising, leading etc, which are necessary for the growth of business


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………. Is a crazy follow up of concept without discretion fadentrepreneurs help economic development trueFeedback is essential but can be Oral, In writing, In designed from

truefalse

………… analysis is th ratio of costs versus benefits cost benefit

the growth of an organization to a great extent is related with the risk taking capacity on part of individuals and the organisationtv is an unorganised social activity and one enjoys tv because of that

principal and practices of management

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