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    MM5011

    Knowledge Management and Innovation

    FINAL EXAM

    Prime Analysis and Business Model of Muscle Egg Shake

    29111311 Haidir Afesina

    MBA Executive 46

    MASTER OF BUSINESS ADMINISTRATION

    SCHOOL OF BUSINESS AND MANAGEMENT

    INSTITUT TEKNOLOGI BANDUNG

    2012

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    Photo: Fezi`s property with permission from Handy and Budi

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    1

    ENTREPRENEUR PROFILE

    Name : Budiardi

    Date of Birth : October 19th, 1977

    Address : Jl Situ no 3 Bandung

    Occupation : Entrepreneur

    Education : Architecture at Parahyangan University 1997

    Hobby : Networking

    Employees : 3

    Dare to fail as your first step, then improve and be the best

    It was his first sentences on our first conversation. A philosophy that made him believe success is

    start with our first step. Started many businesses as re-seller, distributor (baby product Sachi and

    Crown) and hasmuscle egg shake as his own product bring him tears of joy. Ko Budi, a call to

    respect older brother, likes to meet successful people and attend business and motivation seminars.

    He said, Their attitude enlightens and motivates us. Their stories are lessons learned that bring

    positivity to trust yourself and never give up. Ko` Budi also believes that inspiration is

    everywhere, and most likely from conversation. Thus he likes to make networking with everyone.

    September 2011, he accompanied his friends to attend Ade Rai Seminar. From the seminar, he

    got the inspiration to create Ade Rai`s natural favorite drink i.e. white egg. He believes that it will

    be a successfully product as many people at the gym needs natural protein sources. However, there

    is a big player as competitor Jakarta i.e. Xpose. It made him more motivated as there is none in

    Bandung. He believed that his homemade style and price would be advantage. On the other hand he

    realized that the challenge is to create it with a good and tasty flavor. It seems impossible to keep it

    natural as white egg has a nasty and smelly flavor. Ko` Budi still has faith that there is still huge

    market (especially in Bandung) and only the best product that will be succeed. Then he just decided

    to make it and wait for the market response. Therefore many times he stated first step is important

    and improve it on the way to reach his goal. Thus with his own money he created CV. Prima Food

    to produce the products with three employees who help him. In October 2011, his Muscle Egg

    Shake (MES) is available on the market.

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    PRODUCT PROFILE

    Brand

    The meaning of Muscle egg shake (MES) is a protein

    drink for muscle made from white egg. Therefore the

    name was chosen and believed easier to remember. The

    color combination of white and orange with a picture of

    strong arm was chosen to define the ingredients and the

    benefit.

    Product

    Ko` Budi regularly consults with Ade Rai for taste and

    quality improvement. He said, Ask the right and best

    person to get best advices. Muscle egg shake made

    from pure white egg and palm sugar with 5 flavors such

    as palm sugar, chocolate, raisins, coffee, coffee caramel

    and green tea. Thus the motto is The Natural Way to

    Get in Shape. It registered on health department and

    had three quality improvisations until now.

    Pricing and Packaging

    It packaged in a white 350 milliliters plastic bottle. Thus

    it is a ready to go drink and convenient to carry on. Just

    shake it and ready to drink. Sell at Rp.13,000.00 per

    bottle in the market and Rp.10,000.00 to re-seller and

    distributor.

    Promotion and Distribution Channel

    Muscle egg shake (MES) has 5 days of life cycle and

    available in most of local gym in Bandung. The

    minimum online order is 10 bottles and within Bandung

    territory. The models for the product are Ko` Budi`s

    friend who are also athletes.

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    Photo: Fezi`s property with Handy and Budi permission

    PRIME ANALYSIS

    1. PRODUCTS/SERVICES/PROCESSES

    Prime Category Rating Facts from the case, knowledge, or reasonable assumptions

    Superiority + Taste;

    Has five flavors (palm sugar, chocolate, raisins, coffee, coffeecaramel and green tea)

    No eggs smell and tastePure ingredients (real white eggs, water and palm sugar)Sweetness coming from palm sugar

    Palm sugar give energy boost (www.menshealth.com)

    Value;

    20gr net protein inside 1 bottleMinimum and standard protein supplement in the market

    (www.meshealth.com)

    Homemade (no fat and cholesterol)Rp.13,000.00 per bottle with homemade style as value

    The 1stegg shake in Indonesia stated on the coverIt might be right, based on the author knowledge it was true,

    while others are coming after it. However it successfully boost up

    the sales.

    Design;

    Bottle of 330 mlIt is easy to carry on and ready to go

    White plastic bottle (aqua bottle)Minimalized but looks not good. It should have a better

    packaging e.g. in a cup or proper bottle.

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    Uniqueness + Concept;

    Just shake and ready to drinkSimilar with milkshake for texture

    Taste;

    No eggs smell and tasteRaisins are addedRaisins are very healthy as antioxidants (www.meshealth.com).

    Protection 0 Health department certified Licensing agreement No halal certification

    MES argued that there is no other ingredient besides white eggs,

    water and palm sugar. In addition, people know exactly where the

    natural proteins come from i.e. white egg. However, the author

    argued that it is essential to get halal certification as mostly

    Indonesian are Muslim.

    Ethicality 0

    Fair on doing business. Respect competitor and follow the rules andnorm on their promotion actions.

    Good relationship with supplier. It is a must in order to get the besteggs supplied.

    Actively attended events on the gym i.e. health supplement productsocialization)

    Labeling

    The best protein for you, it was stated on the coverThe author argues that it would be boomerang for MES, as it is

    potentially misleading information.

    Readiness _ Within Bandung city area only (unable to reach suburb)As it is natural, the main problem is MES will not be able to stay

    more than 5 days also have to store in chill temperature and no direct

    sunlight. Otherwise it shorten its life cycles and possibly broken.

    Daily limited production i.e. 20 bottles

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    It could be good thing, so that will not be a waste also keeps it rare.

    However, there is possibility for customer turning to other products

    who always available

    BusinessModel

    + MES business model is quite effective on generate revenues and

    operate its business.

    Has specific daily target sales i.e. 15 weekdays and 25 weekend With limited productions it continue making a profit. Innovative concept i.e. just shake it and ready to drink

    It is not east to be copy, as there is secret method to blend it well.

    Mouth to mouth and networking are very effective as promotion tools MES only focus with distributor or re-seller in Bandung city

    Unable to delivered product to outside Bandung city

    No reward for re-seller or distributor.It will be necessary to give reward for those who are able to achieve

    daily and monthly sales target

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    2. RESOURCES

    Prime Category Rating Facts from the case, knowledge, or reasonable assumptions

    Defined 0

    Supplier;

    Networking (eggs supplier, food distributor, bottle packaging) The best protein for you, the sentence is stated on the cove.However, there is no written or clear whether it is free range

    chicken and contain high omega.

    The natural way to get in shape, as it stated, there ispossibility that people thought about it is organic white eggs.

    Therefore the author argued that it has to be clear for public

    education

    Employees; 3 (salesperson and production) Help from family members (administration and finance)

    Distributor;

    Athlete (family member and friends)Funding;

    Own money

    Accessible + Good relationships with suppliers, gym and fitness places,employees and distributor

    Teach and educate employees about product ingredientsRegularly each of the employee are going to health seminar with

    Ko` Budi.

    Minimized + Below the line promotion tool

    Using social media (twitter), mouth to mouth, friends networking. It is effectively work and cost nothing. No big and expensive machine for production Limited production daily Has only maximum 5 days life cycle

    SustainableAdvantage

    0

    In terms of concept, competitor can easily imitate In terms of taste, it is not easy to imitate Looks easy and simple but there is a secret method to blend the

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    white eggs well with water and palm sugar.

    No other substitute for the main ingredients i.e. white eggs 20gr net of protein coming from white eggs The standard of minimum protein supplement on the market

    (www.meshealth.com)

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    3. INDIVIDUALS

    Prime Category Rating Facts from the case, knowledge, or reasonable assumptions

    Skills ++ Ko` Budi able to focus on how MES could improve on taste andquality.Started from 2 flavors (palm sugar and raisins), and added 1 flavor

    every 3 months along with quality improvement

    Believe in the power of mouth and networking Communicate well with employee, good leadership style and good

    motivator for the team

    Low profile person

    Enthusiastic to explain MES to customer and ask their advice forquality improvement

    Has a good discipline in terms of setting the production time(morning) and number of production (20 bottles daily)

    Open with any critics, and always consult with expert i.e. Ade Rai ashis mentor

    Trust his employees and develop them by asked them to go togetherto attend seminars

    Traits ++ Started all his business with his own money Stick with three employees who are loyal to him since the beginning Failed few times in starting business such as distributor. Take a risk to create MES only within a month after attended Ade Rai

    Seminar Launch the product and wait the market response

    Learned from customer insight

    Aspirations ++ Attended Ade Rai seminar in September 2011, and launched MES inOctober 2012

    Learned from customer insightQuality improvement (taste, ingredients and method)

    Attended motivation and business seminars

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    Like to talk, ask, and share knowledge

    Relevant

    Experience

    + Previous entrepreneurial experience as baby product distributor Family history as entrepreneur

    Learned how to see opportunity and created opportunity

    Educational experienceUsing his networking relationship to promote, distribute and knowing

    more people in business

    Synergies + Pure his own brand and own money.There is no other person who share or join the MES. Purely uses hisstrong networking to sell the product.

    Strong commitment with his entrepreneurship styleKeep the production low and limited but generated steady revenue

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    4. MARKETS

    Prime Category Rating Facts from the case, knowledge, or reasonable assumptions

    Size + Niche marketKo` Budi saw it as an opportunity to dominate the market especiallyBandung. He believed that there is no other brand like MES in

    Bandung. Also people at the gym like protein but dislike to have white

    eggs. Thus MES offer the protein source that is natural and good taste.

    Targeting _ MES has no specific target.It is created for people who either like fitness or not. Because basically

    people need protein daily. However the author argued that it has to be

    clear for whom. For instance the product has to be set for people who

    exercise but no supplement intake such as beginner. For those who

    need to maintain because of its extensive exercise, MES should offer

    higher dose of protein.

    Reachability 0 It is available at the local gym in Bandung. Mostly their customers are people at the gym, as it is their prime

    target.

    Using social media online is good move. It would reach lots of peopleif with the right strategy. However, the problem is when people order

    it online or asked for the delivery. First it has short life cycle, second

    within Bandung city only, and last is only at local gym. This MES

    unable to anticipate it.

    Other

    Choices

    + Strengths;

    Taste and concept (shake and ready to drink)Weaknesses;

    Packaging (plastic bottle) Within Bandung only

    Differentiation;

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    a)The concept of milkshake style (shake and ready to go)Competitor such as Xpose (Jakarta) have the sugar separately, so

    that customer would adjust their sweetness, while Cifel

    (Bandung) has limited flavors (3) also it doesn`t blend well.

    Thus we could see the layer of water, sugar and the white eggitself. However, they both have better packaging, especially

    Xpose which has website, and products varieties such as cookies

    and different portion of protein products.

    Needs + Provide basic needs of protein supply

    It is perceived as expensive while others sell at Rp.10,000.00However, the value is ready to go concept (shake) and homemade

    style

    Everyone can have MES as a snacks or muscle recovery for people atthe gym, especially body builder.

    Growth + Steady growth for the last 3 months (August, September and October)Mostly 25 bottles per day are sold. The new flavor came from

    customer insight. Means it engages well with the customer.

    The demand was increased during Ramadhan.That was the time that they produce more up to 40 bottles and sold out

    in a day. Thus it becoming so popular recently. Protein blend is good

    for metabolism (www.meshealth.com).

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    5. ECONOMICS

    Prime Category Rating Facts from case, your knowledge, or reasonable assumptions

    Forgiving + MES never lost its profit since its start upBeing consistent with its 20 bottles production per day and have itstarget sales monthly. However there are no sales force actions. It

    seems that Ko`Budi quiet happy with the performance of MES

    Have a sample for those who come to the MES place or outlet.

    Rewarding + The business is profitable MES increases its sales growth in the first four months. The highest net profit was on August (Ramadhan). Break even point is reached in a very short term i.e. 4 months

    Enduring + MES made the flavor based on customer insight Study is taken from other competitor Consult regularly to Ade Rai for the innovation

    Stable +

    :

    It has been a year since the beginning and never gets lost. Using his own money and the break even point is fast The profit is being use to create new innovation on the flavor also to

    use hire a friend as a model for promotion.

    Purchase some machines for a better product

    Harvest

    Options

    0 Activity;

    Available at local gym in Bandung city Product improvement for the ingredients from customer insight Join supplement product socialization event in gym on monthly

    basis

    MES should try to collaborate more with re-seller, distributor andespecially gym in Bandung both of local and international

    franchise.

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    EXISTING BUSINESS MODEL

    (Osterwalder and Pigneur, 2010)

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    EXISTING BUSINESS MODEL ANALYSIS

    SWOT analysis is being used in order to analyze the existing business model of muscle egg shake.

    Internal

    According to Osterwalder and Pigneur (2010), strength and weakness are coming from inside

    perspectives. They are the brand itself, the organization or the entrepreneur.

    Strengths:

    Ko`Budi as the owner of Muscle Egg Shake (MES) has a strong entrepreneur history in the family.

    Along with his low profile personality made him easier to share his experience and show good

    leadership to the employees. In addition, his business skills made him able to see the opportunity that

    people need natural source of protein after work out or exercise. Using his networking, the product is

    able to enter local gyms in Bandung city. Moreover, it received good acceptance and create its

    market leadership for the local brand. Within a year, the brand is pretty solid as it promotes healthy

    lifestyle. Entrepreneurship is about making meaning (Kawasaki, 2004).

    Weaknesses:

    For Ko`Budi, entered this industry is very new. It showed the inexperience of the entrepreneur that

    unable to put the brand positioning. MES has a problem as it made for everyone, in other words it

    created for mass market. It was a disappointed move. Positioning helps the company build a strategy

    based on its competition weaknesses (Trout and Ries, 2001). The five flavors that MES have tastesimilar. It has not much difference from one to another, thus the improvement should be made.

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    External

    Opportunity:

    In Bandung, MES dominated the market for this protein shake drink. MES also has a very low cost

    for labor (3 employees), production and promotion (below the line). Ko`Budi used his networking

    for both of supplier (raw material) and distributor. Some of the distributors are owner of local gym,body builder and personal trainer. Indeed it helps to introduce the product and spread them to their

    clients. Thus he would be able to use most of MES`s profit to innovate the product i.e. flavor and

    ingredients. MES should gain partnership with international gym franchise in Bandung (Gold Gyms,

    Celebrity Fitness) and also actively sponsored sports event to get customer recognition.

    Threat

    The competition is quiet high for supplement drink. Xpose and Cifel (both are local) are ready to get

    the take the market share. Especially for Xpose, based in Jakarta, has a more professional look such

    as website and product varieties. It also aggressively entered the international gym franchise i.e.

    Gold Gyms. In addition, the inability of MES to deliver the product outside Bandung (suburb and

    other cities) will soon create a problem. Last is that Xpose has variety on their product line, while

    MES only has one.

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    FUTURE BUSINESS MODEL RECOMMENDATION

    (Osterwalder and Pigneur, 2010)

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    FUTURE BUSINESS MODEL RECOMMENDATION ANALYSIS

    Environment analysis is being used in order to propose future business model. According to Osterwalder

    and Pigneur, environment analysis helps to choose competitive business model and to get strong.

    Market Analysis

    Instead of going for mass market, it would be better go for youth and woman.

    a) YouthYouth are increasing in Indonesia. Based on the author experiences, most of people join the

    Gym and Fitness are youth around (19-25). Thus it is a huge market. They need the protein

    source to build their muscle and body. However they tend to use international brand that is

    recognized even expensive. Nevertheless, youth or young people are determined to try

    something new especially when the price is affordable. Once they like it and go to the their

    mind, they will definitely repurchase it.

    b) WomanIt is still very rarely a protein product for woman. It will give huge advantage if MES

    promote the product is healthy, no sugar and no cholesterol. However, taste is very

    important here. They rather not to have white eggs as their protein source, but in this

    milkshake concept, the market is there. Therefore, MES has to really careful to get this

    market, as the woman perfection of their taste and quality.

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    Markplus conference in December, 2011 stated that, youth and woman are the champions

    for consumptions and both of woman and youth are now have a strong awareness of healthy

    life style. They might be starting to drink it as alternatives.

    Industry Analysis

    The competition is increasing in this industry. Therefore MES has to be able gain partnership with

    big international gym franchise such as Celebrity Fitness and Gold Gym. Also play a role in

    supporting sports event will help to get customer recognition. Partnership should benefit and

    enhance both parties (Kawasaki, 2004). Viral marketing will bring benefit for MES. Using social

    media and Internet in order to capture and documented the customer experiences using MES. The

    strategy is believed to captures viewers attention and inspiring them to share with friends and

    family (Nalty,2010)

    Future Challenge

    Halal certification will definitely worth. It will build the confidence of customer to consume it and

    also popular within the industry. It is the culture most people like sweetness on their drink. Thus

    MES has to be able to have a standard of its sweat to ensure the quality of the product itself.

    Macro Economy

    MES has chance to add more employees in order to develop its business. Not only that but also to

    increase the service especially for delivery. It will not spend much as the labors are cheap in

    Bandung and not necessarily find a skillful one. From the conversation with Ko`Budi, he has

    planned to increase the price to be Rp.20,000.00. It is normal as the competition is higher now.

    However the value added has to be in the product, especially for the packaging, flavor and taste.

    People in Bandung might be accepted as long as they like the quality. Thus the customer insight is

    really helpful to create the next innovation.

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    CONCLUSION

    From the PRIME analysis, it can be concluded that muscle egg shake;

    Muscle egg shake as a good business opportunity because; Niche market

    It has small competition in the market especially in Bandung.

    Stable cash flowSteady in the last 3 months and popular among local people

    Product innovationEngages well with the customers as the innovation based on their insight. Promote

    healthy life to public.

    I would love to invest in this business because; Small capital but steady return Fast break even point i.e. 4 months Unique concept but need new business model

    Natural protein source that ready to go with affordable price

    LaborNo need special labor

    Niche marketHuge potential as fitness at gym is lifestyle for modern people. It will create great profit

    if manage it well with the right strategy such as targeting, segmentation, promotion and

    the product innovation

    Categories Rate

    Product +

    Resources 0

    Individual ++

    Market (Target costumers) -

    Economic +

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    APPENDIX

    A. Questions

    These are true questions given on the PRIME analysis template.

    Look beyond the facts of the case since we want to evaluate the opportunity from our standpoint (e.g., as

    potential supporters or investors), and not just whether the actors in the case think it is a good ide;

    1. What is your overall analysis/evaluation of this business opportunity?2. Is it a good business opportunity (yes or no)? Why or why not?3. Would you invest in this opportunity? Why or why not?4. What other information would you need to have to better make a decision? Briefly summarize the

    key points from your completed tables

    B. Competitor

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    REFERENCES

    Kawasaki, Guy (2004) The Art of The Start, London: Penguin Books

    Markplus Conference December 2011, at Ritz Carlton Jakarta

    Nalty, Kevin H (2010)Beyond Viral, John Wiley & Sons

    Osterwalder, Alexander and Pigneur, Yves (2010)Business Model Generation, John Wiley & Sons

    Trout, Jack and Ries, Al (2001)Positioning: The Battle of Your Mind, McGraw Hill

    www.menshealth.com

    http://www.menshealth.com/http://www.menshealth.com/http://www.menshealth.com/