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    ConfidentialSlide 1

    Sales & Distribution

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    CONTENTS

    1. Introduction

    3. Master Data

    4. Sales Order Processing

    6. Billing

    5. Delivery

    2. Organisational Units

    7. Reporting and Analysis

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    ConfidentialSlide 3

    Sales & DistributionThe primary SAP R/3

    modules that support theSales and Distributionprocess are:

    Sales andDistribution

    Sales orders Delivery Billing

    Financial Accounting

    Paymentprocessing

    Creditmanagement

    MaterialsValuation

    MaterialsManagement

    R/3R/3Client / ServerClient / Server

    ABAP/4ABAP/4

    FIFIFinancialFinancial

    AccountingAccounting

    COCOControllingControlling

    AMAMFixed AssetsFixed Assets

    Manage-Manage-mentment

    PSPSProjectProjectSystemSystem

    WFWFWorkflowWorkflow

    ISIS

    IndustryIndustrySolutionsSolutions

    MMMMMaterialsMaterialsManage-Manage-

    mentment

    HRHR

    HumanHumanResourcesResources

    SDSDSales &Sales &

    DistributionDistribution

    PPPPProductionProduction

    PlanningPlanning

    QMQMQualityQuality

    Manage-Manage-mentment PMPM

    Plant Main-Plant Main-tenancetenance

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    MM

    FI

    MM

    inventory

    managementFinancial Accountingwarehouse

    management

    Sales and Distribution Processing in R/3

    business partner

    material

    bills of material

    variants

    product proposal

    classification

    customer

    material

    information

    texts

    conditions

    sales taxes

    statistics

    master data sales support

    customer contactsmailing campaigns

    sales

    inquiryquotationsorder processing

    shipping

    pickingpackingshipment

    billing

    single invoicecollective invoice invoice listcredit memo/debit

    memo

    materials managementmaster planningcontrollingFinancial Accounting

    Project System

    Sale

    sInformationS

    ystem

    customer and G/L

    accounting financial statement

    MM

    PP

    CO

    PS

    FI

    FI

    CO

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    ConfidentialSlide 5

    AGENDA

    1. Introduction

    3. Master Data

    4. Sales Order Processing

    6. Billing

    5. Delivery

    2. Organisational Units

    7. Reporting and Analysis

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    ConfidentialSlide 6

    Organisational Elements - SD

    Sales Organisation, Distribution Channel and DivisionSales Organisation, Distribution Channel and Division

    All products

    All productsDivision

    Sales

    Organisation

    Sales

    Organisation

    Distribution

    Channel

    BMW CARS

    BMW CARS

    Trucks

    Trucks

    Nord

    Nord

    Dealer-i

    Dealer-i

    Sud

    Sud

    Direct

    Direct

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    Organisational Elements - SD

    Sales Area is a Combination of:Sales Area is a Combination of:

    Sales OrganisationSales Organisation

    Distribution ChannelDistribution Channel

    DivisionDivision

    Used to View Sales-Related Master DataUsed to View Sales-Related Master Data

    Sales Orders belong to One Sales Area (Header LevelSales Orders belong to One Sales Area (Header Level

    Assignment)Assignment) Links the Order Entry System (SD) to theLinks the Order Entry System (SD) to the

    Financial/Managerial System (FI/CO)Financial/Managerial System (FI/CO)

    Sales AreaSales Area

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    AGENDA

    1. Introduction

    3. Master Data

    4. Sales Order Processing

    6. Billing

    5. Delivery

    2. Organisational Units

    7. Reporting and Analysis

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    Master Data is centrally stored (shared across application modules) and

    processed to eliminate data redundancy.

    These three master data are critical to sales order processing:

    Customer

    Material

    Pricing

    Master Data in Sales & Distribution

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    Customer Master Sales Data

    Customer: C1Sales organization: 1000Distribution channel: 01Division: 01

    AddressControl dataMarketingUnloading pointsContact person

    SalesShippingBillingOutputPartner functions

    General data

    Sales area data

    Valid for bothaccounting and sales

    dependent on:

    sales organization

    distribution channel

    division

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    Material Master

    The material mastercontains all data required to define and managematerial. It integrates data from engineering, manufacturing, sales

    and distribution, purchasing, accounting, and other departments.

    The material master is used as a source of data for sales order

    processing throughout the customer order management cycle.

    General dataGeneral data

    Purchasing dataPurchasing dataAccounting dataAccounting data

    Sales data

    Manufacturing dataManufacturing data

    (etc.)(etc.)

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    Prices, Discounts and Surcharges

    Pricing is carried out automatically based on predefined prices, discounts,Pricing is carried out automatically based on predefined prices, discounts,and surcharges.and surcharges.

    ConditionsConditions

    Price list Material price Customer-specific Other

    Price list Material price Customer-specific Other

    PricesPrices

    Customer Material Price group Material pricing group Customer/Material pricing group Customer/Material Others

    Customer Material Price group Material pricing group Customer/Material pricing group Customer/Material Others

    Discounts/surchargesDiscounts/surcharges

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    AGENDA

    1. Introduction

    3. Master Data

    4. Sales Order Processing

    6. Billing

    5. Delivery

    2. Organisational Units

    7. Reporting and Analysis

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    ConfidentialSlide 15

    Business Process in Sales & Distribution

    MM

    AA

    TT

    EE

    RR

    II

    AA

    LLSS

    MM

    AA

    NN

    AA

    GGEE

    MM

    EE

    NN

    TT

    Pre-SalesPre-Sales

    Sales OrderSales Order

    ProcessingProcessing

    DeliveryDelivery

    BillingBilling

    Customer payment/Customer payment/

    Financial AccountingFinancial Accounting

    PickingPicking

    Accounts

    Receivable

    Accounts

    Receivable

    Inventory SourcingInventory Sourcing

    ContractContract

    SS

    AALL

    EE

    SS

    II

    NN

    FF

    OORR

    MM

    AA

    TT

    II

    OO

    NN

    SS

    YY

    SS

    TT

    EE

    MM

    InvoiceInvoice

    OrderOrder

    QuotationQuotation

    DeliveryDelivery Goods IssueGoods Issue

    Material Stock

    Account

    Material Stock

    Account

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    Sales Order Processing

    Customers place orders with a customer service

    representative.

    Standard orders normally contain:

    Customer and item information

    Pricing for each item

    Delivery schedules and requirements

    Billing information

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    ConfidentialSlide 17

    Business Process Flow in SAPInvoiceDeliveryOrder

    Document flow of a sales documentDocument flow of a sales document

    Order 900Order 900

    . Delivery 80000459. Delivery 80000459

    . . Picking request 17951109. . Picking request 17951109

    . . GD goods issue: delvy 49001828. . GD goods issue: delvy 49001828

    . . Invoice 90000333. . Invoice 90000333

    . . . Accounting document 100000276. . . Accounting document 100000276

    Document flow of a sales documentDocument flow of a sales document

    Order 900Order 900

    . Delivery 80000459. Delivery 80000459

    . . Picking request 17951109. . Picking request 17951109

    . . GD goods issue: delvy 49001828. . GD goods issue: delvy 49001828

    . . Invoice 90000333. . Invoice 90000333

    . . . Accounting document 100000276. . . Accounting document 100000276

    Payment

    Sales documents represent transactions in the system.Sales documents represent transactions in the system.

    They form a chain of related documents.They form a chain of related documents. The entire chain of documents creates a document flow.The entire chain of documents creates a document flow.

    The system copies data from one document into another to reduce dataThe system copies data from one document into another to reduce dataentry and make problem resolution easier.entry and make problem resolution easier.

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    ConfidentialSlide 18

    Credit Management

    You can carry out a credit check in orders and deliveries.

    The system takes into account accounts receivable

    balances and values from the open order, open delivery and

    open billing document when carrying out a credit check.

    When you release a transaction that has been blocked due

    to a credit check, the credit hold is removed and processing

    can continue.

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    ConfidentialSlide 19

    AGENDA1. Introduction

    3. Master Data

    4. Sales Order Processing

    6. Billing

    5. Delivery

    2. Organisational Units

    7. Reporting and Analysis

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    ConfidentialSlide 20

    Delivery

    ..........................

    ..........................

    ..........................

    . . . . . . .

    . . . . . . .

    WarehouseWarehouse

    Manual PackingManual Packing

    Shipping papersShipping papers Goods issueGoods issue

    SalesSales

    orderorder

    PickingPicking

    Updating inventoryUpdating inventory Updating general ledgerUpdating general ledger

    DeliveryDelivery

    documentdocument

    Creating deliveryCreating delivery

    documentsdocuments

    ..........................

    ..........................

    ..........................

    . . . . . . .

    . . . . . . .

    ..........................

    ..........................

    ..........................

    . . . . . . .

    . . . . . . .

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    Creating Delivery Documents

    The delivery document is used to initiate all activities relevant to shipping,The delivery document is used to initiate all activities relevant to shipping,

    such as picking, packing, and transportation.such as picking, packing, and transportation. A delivery document is created for a shipping point for an order that is dueA delivery document is created for a shipping point for an order that is due

    for delivery. The system copies the relevant data from the order.for delivery. The system copies the relevant data from the order.

    Sales Order 1

    Customer 1

    Sales Order 2

    Customer 1

    Sales Order 3

    Customer 2

    Delivery

    Shipping point

    Due date

    Customer

    Delivery

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    ConfidentialSlide 22

    Collective Processing in Delivery

    Delivery due listDelivery due listDelivery due listDelivery due list

    DeliveryDelivery

    DeliveryDelivery

    DeliveryDelivery

    Sales orderSales order Sales orderSales order

    Sales orderSales order

    Sales orderSales order

    Sales orderSales order

    Sales orderSales order

    The delivery due list allows you to create more than one delivery at a time.

    This function can be executed by:

    Online processing of the delivery due list

    Creating a batch job in the background to be executed during off-peak hours

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    ConfidentialSlide 23

    Options for Creating Deliveries

    The system will combine deliveries based on the shipping point, delivery date, and

    customer.

    Complete deliveryComplete delivery

    Partial deliveryPartial delivery

    Order combinationOrder combination

    Sales orderSales order

    Sales orderSales order

    Sales orderSales order

    Sales orderSales order

    DeliveryDelivery

    DeliveryDelivery

    DeliveryDelivery

    DeliveryDelivery

    DeliveryDelivery

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    ConfidentialSlide 24

    Deliveries

    Shipping points

    05/1705/17

    1

    8 9 11 12 13 14

    15 16 17 18 19 20 21

    22 23 24 25 27 28

    29 30 31

    26

    10

    2 3 5 6 74

    Picking

    Loading

    Preparing

    transportationGoods

    Ro-trans

    Goods Issue

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    ConfidentialSlide 25

    AGENDA

    1. Introduction

    3. Master Data

    4. Sales Order Processing

    6. Billing

    5. Delivery

    2. Organisational Units

    7. Reporting and Analysis

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    Billing

    Billing supports:

    Creating invoices for deliveries and services

    Creating credit and debit memos on the basis of requests

    Canceling business transactions

    Transferring posting data to financial accounting

    Invoice

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    ConfidentialSlide 27

    Options for Creating Invoices

    The system can create a separate invoice for each sales order or part of a sales order, an

    invoice for each delivery, or an invoice for a combination of sales orders and deliveries.

    Sales orderSales order DeliveryDeliveryInvoiceInvoice

    InvoiceInvoiceInvoice splitInvoice split

    DeliveryDelivery

    DeliveryDelivery

    DeliveryDelivery

    Sales orderSales order

    Sales orderSales order

    Collective invoiceCollective invoice InvoiceInvoice

    Sales orderSales order

    DeliveryDelivery

    DeliveryDeliveryInvoiceInvoice

    InvoiceInvoice

    Separate invoiceSeparate invoice

    per deliveryper delivery

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    Interface to Financial Accounting

    InvoiceInvoice AccountingAccounting

    When saving the invoice, the system automatically generates an accountingWhen saving the invoice, the system automatically generates an accountingdocument, which updates the corresponding general ledger accounts.document, which updates the corresponding general ledger accounts.

    Amount: 100Amount: 100100100

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    ConfidentialSlide 29

    Returns and Credits Overview

    Return Order ProcessingReturn Order Processing

    ReceiptReceipt

    PaymentPayment

    BillingBilling

    Credit

    Memo

    Da

    maged

    Dam

    aged

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    Return Processing

    Return Order

    Create, change, Display, and List Return Order

    Return Delivery

    Create, Change, and Display Delivery Doc.

    Process Delivery Due List

    Goods Receipt

    Credit/Debit Memo Document

    Create, Change, Display, and Print Credit/Debit Memo

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    ConfidentialSlide 31

    Credit and Debit Memos

    Credit memo

    Debit memo

    Credit memo

    request

    Debit memo

    request

    Credit MemosCredit Memos

    Debit MemosDebit Memos Billing blockBilling block

    Sales

    Order

    Invoice

    Sales

    Order

    Invoice

    Invoice

    Invoice

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    Releasing a Credit Memo Request

    Credit memo requestCredit memo request

    Item

    10

    20

    Material

    M1

    M2

    Quantity

    10

    3

    Reason for

    rejection

    11

    Credit memoCredit memo

    No credit memoNo credit memo

    You can enter a reason for rejection of each item onYou can enter a reason for rejection of each item onthe sales document.the sales document.

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    ConfidentialSlide 33

    AGENDA1. Introduction

    3. Master Data

    4. Sales Order Processing

    6. Billing

    5. Delivery

    2. Organisational Units

    7. Reporting and Analysis

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    ConfidentialSlide 34

    Reporting and Analysis in SAP R/3

    Standard Reporting

    Lists documents and master data

    Provides analysis through sorting and totals

    Displays details

    List Processing

    Lists selected documents Allows you to branch to documents and return to list

    Helps organize work

    Sales Information System

    Extracts and stores performance measurements (key figures)

    Allows you to summarize and drill down by selected characteristics

    Provides basis for analysis and support for management decisions

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    ConfidentialSlide 36

    Editing the List

    Customer Analysis-New Selection: Top Five CustomersCustomer Analysis-New Selection: Top Five Customers

    You can further edit the list. This example shows:You can further edit the list. This example shows:

    The top five customers (View > Top N)The top five customers (View > Top N)

    Other figures (Edit > Choose key figs)Other figures (Edit > Choose key figs)

    You can then select Goto > Graphics to graphically display theYou can then select Goto > Graphics to graphically display thedata as shown in the following slide.data as shown in the following slide.

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    Business Graphics

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    Summary

    1. Introduction

    3. Master Data

    4. Sales Order Processing

    6. Billing

    5. Delivery

    2. Organisational Units

    7. Reporting and Analysis

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    Questions