It is with great pride that we present you the first edition of The

Prestige “Harold”, our SNF company newsletter.

The Prestige Harold will be a quarterly newsletter that will allow

us to share best practices, celebrate successes and recognize

individual and group achievements for our centers in Alaska,

Washington and Oregon. In general, our goal is to foster a

greater sense of community, connection and shared

commitment.

We will be featuring team members and centers who exemplify

our core values of Respect, Integrity, Commitment, and Trust;

and who deliver on our promise to personally touch lives every

day. The newsletter will also be a place to learn about new

techniques and practices in delivering care, marketing our

centers and utilizing our internal support services, such as

Human Resources, Information Technology, Risk Management

and many others. It will act as a forum to share possibilities in

person center care and culture change.

Our goal is to include information about all areas of the company

– making sure it is information that you want and need. If you

have ideas or feedback you would like to share, or want to

contribute an article, please send your ideas to a member of the

Editorial Board.

So take that extra soda or cup of coffee, sit back and enjoy the

shared stories in this first edition.

-The Prestige Harold Editorial Board-

Presenting The Prestige The Prestige The Prestige The Prestige HaroldHaroldHaroldHarold

At Prestige, our promise is to personally touch lives every day. It is a philosophy of caring based on core values that are at the center of all we do. ______________________________________________________________________

RESPECT · INTEGRITY · COMMITMENT · TRUST

The Prestige Harold

Editorial Board

Beth Delamarter

Hollie Fowler

Nancy Leifheit

Cody McCausland

Eric Murk

Jeanette Smith

Jeremy Tolman

“When you find peace

within yourself, you

become the kind of

person who can live at

peace with others.”

Peace Pilgrim

VOLUME 1 ISSUE 2

Winter, 2011-2012

PAGE 2 THE PRESTIGE HAROLD

If you hear footsteps running down the hall, and see a streak of

animated color, it is probably our amazing and talented Office

Manager, Robyn Lilliquist. Faster than a speeding bullet and able to

leap tall buildings in a single bound; Robyn is our very own Super

Heroine! She is literally the glue that holds us all together.

Robyn joined Prestige in September of 1997 and has been taking care

of us ever since. Robyn provides a myriad of services to her Prestige

family, from making travel arrangements, organizing meetings,

answering phones, ordering supplies, stuffing us with food, sending

packages, managing the thermostats (which are a full time job in itself

– “it’s too hot, it’s too cold”) and much more typically all at the same

time. We would be lost, in some cases literally, without her.

Outside of work, Robyn is busy caring for everyone else as well. She

loves spending time with her daughter Julie, and has been very

instrumental in supporting her and her school in Drum Corp. Robyn

volunteers her time for local organizations. She is also dedicated to

keeping in shape so that she can whip us into shape. She is always

heading out to spin or step class or Zumba’ing the night away.

If you get a chance, give Robyn a call or send her an e-mail to let her

know how much we all appreciate her. She is truly a gift.

Thanks Robyn – We love you!

Meet Central Support

By now all of Prestige is aware that flu season has started in the

Northwest. Our “big push” for flu vaccinations for staff and residents

took place in October. Central Support team members also had a

vaccination clinic, as so many of us are out and about visiting with you.

MANY THANKS to you who have already done your part to protect our

residents from Influenza this year. For those of you who are still “on

the fence” about the vaccine, a needle stick and a sore arm are a small

price to pay to help preserve the health of those we care for. You

cannot get influenza from the flu vaccine injection – it does not contain

live virus. It’s not too late! Don’t forget that we should continue to offer

flu vaccine to new residents admitted to our Centers and to new

employees throughout the flu season.

Heads up RCMS or any nurse who completes MDS assessments,

Watch your coding for Influenza vaccine. You cannot code “resident

not in facility” correctly for any MDS with an ARD of October 1 or later

as that is the defined start date for flu season. If the resident did not

receive the flu vaccine in the Center during the assessment period, you

must use “not offered”, “none of the above”, or “received outside this

facility”. Feel free to contact me with any questions.

A Happy, Healthy Holiday Season to all of you,

-Darlene Gayheart, RN, Director of Education-

Clinical Corner

The Voice of

Good Morning Prestige

PAGE 3 THE PRESTIGE HAROLD

Employee Profile: Jeremy Tolman

Jeremy Tolman, Administrator of Creswell Health and

Rehabilitation, was recently inducted into his Alma Mater, Weber

State University Athletic Hall of Fame for track and field. He

broke school records in the mile, 3000 meters, 5000 meters and

anchored the distance medley relay to a record time. He was

also a NCAA Division I All-American 5 times.

He shares his passion to run as the original organizer for Prestige

in The Hood to Coast Relay. Prestige has had a relay team for

the past three years due to Jeremy’s dedication to the sport.

Jeremy has handled the logistics of the event, recruited runners

and volunteers, driven the van and participated in the relay for

Prestige.

Jeremy lives in Eugene, Oregon with his wife Kristy and four

daughters. On top of his work duties he also is the assistant

track & field/cross country coach at Creswell High School where

he’s been a part of helping the Cross Country team to 4 straight

OSHAA appearances. He’s also helped coach 3 individuals to

being Oregon State Champions.

7 Sales and Marking Tips to be “In the Know”

1. Know that your internal referral process is available to accommodate admissions 7 days per week (including

evening and weekends)

2. Know your customer/referral source – Make sure you understand their needs, wants (drivers and inhibitors)

3. Know your competition – what sets them and you apart? How can you increase your market share?

4. Know how to connect the people – Develop partnership and joint opportunities with your partners in the

marketplace (ALF, Home Health, Other Prestige Centers)

5. Know that consistency is the key – sales and marketing is just as crucial when there is high admissions volume

as it is when the volume is low.

6. Know that having an effective sales and marketing program is not one person, but a team approach

7. Finally-know that census will not grow, waiting for the phone to ring

-Michelle Thompson, SNF Director of Sales & Marketing-

PAGE 4

Did you know?

� 50-70% of residents leave 25% or more of their food uneaten at most

� 60-80% of residents have a physician or dietitian’s order to receive supplements

� Under-nutrition adversely affects the quality and length of life

� The prevalence of protein energy under

making malnutrition one of the most serious problems facing health professionals in

long term care.

The Pioneer Network and CMS held their 2

II National Symposium on Culture Change and the Food and Dining Requirements. This

symposium brought together a wide variety of professionals including, regulators, nursing home

staff, RD, researchers and advocates for culture change. The newly released “New Dining

Practice Standards” (August 2011) was a result of this symposium.

Conclusions of the symposium were that food and dining are an integral part of individualized

care and self directed living. This was based on the complexity of food and dining requirements

when advancing models of culture change; the importance of food and dining

element of daily living and that the most frequent questions and concerns CMS receives from

regulators and providers consistently focus on dining and food policies in nursing homes.

Individualizing nutrition approaches for diets/diet libe

choices, altered consistency diets, self directed living as appropriate are standards PCI

Nutritional Services will be incorporating into policy and procedure updates. Our goal is to

enhance the dining experience of our residents and improve nutrition.

If you are interested in reading the whole document go to the Pioneer Network web site or ask

your center’s consultant Registered Dietician or Karen Santos for a copy. The consultant RD’s

include Cheryl Brooks, Dusty Dressler, Judie Engel, Monica Glenn, Dana Goens, Erin Manley,

Cindy Meier, Donna Murphy, Sue Reeve, Peg Senic, Nancy Solberg, and Hellen Stay.

-Karen Santos, RD,

New Dining Practice Standards

Martha Gomez, Chehalem

Prestige Care is all about. Martha started at Chehalem after completing a C.N.A. class. She has, from the beginning, been an extraordinary asset to She has a smile on her face every day and shows each resident how very special they are. All of her resishe is. In the 9 years of herShe is honest, caring, trustworthy, and dependable. Martha’s integrity shows by her great pride in performing her daily tasks.beyond for all her residents. Martha works on comfortable and cared for by Martha. Martha is very much a part of share her walk with God, and Martha. Our Prestige Family, please meet Martha Gomez.

Core Value Winner

THE PRESTIGE HAROLD

70% of residents leave 25% or more of their food uneaten at most meals…

80% of residents have a physician or dietitian’s order to receive supplements

nutrition adversely affects the quality and length of life

The prevalence of protein energy under-nutrition for residents ranges from 23-85%,

one of the most serious problems facing health professionals in

The Pioneer Network and CMS held their 2nd

co-sponsored national symposium Creating Home

II National Symposium on Culture Change and the Food and Dining Requirements. This

osium brought together a wide variety of professionals including, regulators, nursing home

staff, RD, researchers and advocates for culture change. The newly released “New Dining

Practice Standards” (August 2011) was a result of this symposium.

ns of the symposium were that food and dining are an integral part of individualized

care and self directed living. This was based on the complexity of food and dining requirements

when advancing models of culture change; the importance of food and dining as a significant

element of daily living and that the most frequent questions and concerns CMS receives from

regulators and providers consistently focus on dining and food policies in nursing homes.

Individualizing nutrition approaches for diets/diet liberalization, real food first, honoring resident

choices, altered consistency diets, self directed living as appropriate are standards PCI

Nutritional Services will be incorporating into policy and procedure updates. Our goal is to

nce of our residents and improve nutrition.

If you are interested in reading the whole document go to the Pioneer Network web site or ask

your center’s consultant Registered Dietician or Karen Santos for a copy. The consultant RD’s

Dusty Dressler, Judie Engel, Monica Glenn, Dana Goens, Erin Manley,

Cindy Meier, Donna Murphy, Sue Reeve, Peg Senic, Nancy Solberg, and Hellen Stay.

Karen Santos, RD, Director of Nutrition and Dining Services

-

New Dining Practice Standards

Martha Gomez, Chehalem is an exceptional employee who personifies what Prestige Care is all about.

Martha started at Chehalem after completing a C.N.A. class. She has, from the beginning, been an extraordinary asset to Chehalem’sShe has a smile on her face every day and shows each resident how very special they are. All of her resident families love her and tell me how wonderful she is. In the 9 years of her employment she has not missed She is honest, caring, trustworthy, and dependable. Martha’s integrity shows by her great pride in performing her daily tasks. She always goes above and beyond for all her residents.

Martha works on the skilled wing. New residents are always made to feel very comfortable and cared for by Martha. She is well loved by her coworkers. Martha is very much a part of the wonderful family at Chehalem. share her walk with God, and we are sure God loves to walk side by side with

Our Prestige Family, please meet Martha Gomez.

THE PRESTIGE HAROLD

85%,

one of the most serious problems facing health professionals in

sponsored national symposium Creating Home

II National Symposium on Culture Change and the Food and Dining Requirements. This

osium brought together a wide variety of professionals including, regulators, nursing home

staff, RD, researchers and advocates for culture change. The newly released “New Dining

ns of the symposium were that food and dining are an integral part of individualized

care and self directed living. This was based on the complexity of food and dining requirements

as a significant

element of daily living and that the most frequent questions and concerns CMS receives from

ralization, real food first, honoring resident

choices, altered consistency diets, self directed living as appropriate are standards PCI

Nutritional Services will be incorporating into policy and procedure updates. Our goal is to

If you are interested in reading the whole document go to the Pioneer Network web site or ask

your center’s consultant Registered Dietician or Karen Santos for a copy. The consultant RD’s

Dusty Dressler, Judie Engel, Monica Glenn, Dana Goens, Erin Manley,

Director of Nutrition and Dining Services-

is an exceptional employee who personifies what

Martha started at Chehalem after completing a C.N.A. class. She has, from Chehalem’s staff and family.

She has a smile on her face every day and shows each resident how very dent families love her and tell me how wonderful

employment she has not missed one day of work. She is honest, caring, trustworthy, and dependable. Martha’s integrity shows

She always goes above and

ew residents are always made to feel very is well loved by her coworkers.

family at Chehalem. She loves to sure God loves to walk side by side with