PRESS.

TOOLBOX: THE NEXT STEP IN OUR JOURNEYANNUAL KICK-OFFS 2020

HOLIDAY OPENING HOURS

LET’S RE-VISIT ACHIEVEMENTS AND LOOK FORWARD TO WHAT’S TO COME…

STARTING THE NEW YEAR IN THE BEST

POSSIBLE WAY.

FIND OUT WHEN WE WILL BE OPEN OVER THE COMING

HOLIDAYS.

DECEMBER 2019 WWW.PRIMIS.CO.UK

Second OpinionNow available to everyone at claimAt LV=, we want to provide services which help your clients when they need it most.

If your client or their children receives a life changing diagnosis, our Second Opinion service will provide support at claim.

Through our partner, Square Health, they will:

●● receive a comprehensive review of their diagnosis for any medical condition

●● have a personal consultation with a specialist best matched to their medical condition

●● discuss their treatment options and get answers to any concerns they may have●● get reassurance and support on the path they take, even if the diagnosis stays the same

Square Health are registered by the General Medical Council (GMC) and offer a range of expert medical services from a network of over 5,000 medical professionals.

Visit LV.com/secondopinion to see how it could help your clients.

Provided by

Our Second Opinion Service is provided by Square Health Limited. This service is not regulated by the Financial Conduct Authority or the Prudential Regulation Authority. The service is a non-contractual benefit so can be changed or removed at any time. Liverpool Victoria Friendly Society Limited: County Gates, Bournemouth BH1 2NFLV= is a registered trademark of Liverpool Victoria Friendly Society Limited (LVFS) and LV= is a trading style of the Liverpool Victoria group of companies. LVFS is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority, register number 110035. Registered address: County Gates, Bournemouth BH1 2NF.

29313-2019 10/19

For financial adviser use only

29313-2019 Second Opinion Advert 210x280 B2B LF.indd 1 02/10/2019 13:45

HAPPY HOLIDAYS!FROM EVERYONE AT PRIMIS MORTGAGE NETWORK, THANK YOU FOR ALL

OF YOUR SUPPORT THROUGHOUT 2019. WE HAVE CONTINUED TO GO FROM STRENGTH TO STRENGTH AND ARE EXCITED

ABOUT WHAT 2020 HOLDS!

Our office hours over the holidays are below:

Monday 23rd December – Normal Office Hours

Tuesday 24th December – Normal Office Hours

Wednesday 25th December – CLOSED

Thursday 26th December – CLOSED

Friday 27th December – CLOSED

Monday 30th December – Normal Office Hours

Tuesday 31st December – Normal Office Hours

Wednesday 1st January – CLOSED

Thursday 2nd January – Normal Office Hours

Friday 3rd December – Normal Office Hours

We hope you enjoy the holiday season. Take time to reflect on what made you PROUD in 2019 and plan for the year ahead. Spend time with your loved ones and

we look forward to seeing you at the Kick Offs in January!!

02 | DECEMBER 2019

Decisions, decisions. We don’t hang around.Consistent decision-making and one of the quickest turnaround times in the market.* With our straight-up approach to underwriting, you and your clients always know where you stand.

Talk to your dedicated Business Development Manager or visit virginmoneyforintermediaries.com

Marketing job number Size Job description Job owner Designer Copywriter QA’d by Date Print readyVERSION NUMBER 1

VM28581 A4 VM UNDERWRITING PRESS AD JOHNNY FAIRLEY OWEN M TOM – 07.11.19 YES

STUDIO/--- VIRGIN MONEY ---/MORTGAGES - INTERMEDIARIES/DIGITAL/2019/ Primary colours Supporting colours Secondary colours

Icons Tertiary colours Primary gradients Secondary gradients

*eBenchmarkers, Spring 2019. For professional intermediary use only. This is not a financial promotion and should not be displayed or used as such. Please refer to our website for full details. Details correct at time of distribution. Clydesdale Bank PLC (trading as Virgin Money). Registered in Scotland (Company No. SC001111). Registered Office: 30 St Vincent Place, Glasgow, G1 2HL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. VM28581V1 (Valid from 28.10.19)

Decisions, decisions. We don’t hang around.Consistent decision-making and one of the quickest turnaround times in the market.* With our straight-up approach to underwriting, you and your clients always know where you stand.

Talk to your dedicated Business Development Manager or visit virginmoneyforintermediaries.com

Marketing job number Size Job description Job owner Designer Copywriter QA’d by Date Print readyVERSION NUMBER 1

VM28581 A4 VM UNDERWRITING PRESS AD JOHNNY FAIRLEY OWEN M TOM – 07.11.19 YES

STUDIO/--- VIRGIN MONEY ---/MORTGAGES - INTERMEDIARIES/DIGITAL/2019/ Primary colours Supporting colours Secondary colours

Icons Tertiary colours Primary gradients Secondary gradients

*eBenchmarkers, Spring 2019. For professional intermediary use only. This is not a financial promotion and should not be displayed or used as such. Please refer to our website for full details. Details correct at time of distribution. Clydesdale Bank PLC (trading as Virgin Money). Registered in Scotland (Company No. SC001111). Registered Office: 30 St Vincent Place, Glasgow, G1 2HL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. VM28581V1 (Valid from 28.10.19)

ANNUAL KICK OFF EVENTS 2020.

3

2

1

7

5 6

4DATES

1 - North West - Manchester9th January

2 - Northern Ireland - Antrim14th January

3 - Scotland - Glasgow15th January

4 - North East & Yorkshire - Harrogate16th January

5 - South West - Bristol21st January

6 - South East - London22nd January

7 - Midlands - Coventry23rd January

KICKING OFF 2020 THE PROPER WAY.

Our Kick Off events promise to leave you brimming with positivity and motivated for a phenomenal year ahead.

You will hear from your local Regional Sales Director, Jon Round, Richard Coulson, along with some of the lenders and providers on your panel. The immensely popular advocate sessions will also feature, where you can find out exactly how your peers do what they do and WHY!

Join us to start the year off right and ensure 2020 is the best year for your business!

TOOLBOX: THE NEXT STEP IN OUR JOURNEY2019 HAS BEEN A KEY YEAR FOR TOOLBOX, WITH SIGNIFICANT TRANSFORMATION PROJECTS COMPLETED AND BROKER MIGRATION WORKSTREAMS THROUGHOUT. WITH YEAR-END APPROACHING THIS IS A GREAT OPPORTUNITY TO REFLECT ON THESE ACHIEVEMENTS AND WHAT WE HAVE ACCOMPLISHED.

I’d like to take this opportunity to thank all of our firm principals, brokers and PRIMIS colleagues for everything they do. Without this collaborative support and teamwork, we would not be able to deliver these fantastic achievements.

Let’s re-visit these achievements and look forward to what’s to come…

2019MIGRATION

There has been a continuous migration of brokers:

� Embrace Financial Services – 317 (6 waves of migration)

� Advanced Mortgage Funding – 413 (11 waves of migration)

� Linear – 24

� First2Protect – 55

� First Complete – 1,000 (10 waves of migration)

� RSC New Homes – 32

� Mortgages First – 38

� Insurance First – 10

With existing PTFS brokers (481) and the above migrated brokers (1,889) we now have 2,370 brokers and 500 administration users operating on Toolbox.

To accommodate these migrations, we have also migrated in the region of 24 million documents, which is an amazing achievement!

TOOLBOX RELEASES – DEVELOPMENTS

We operate a continuous cycle of development through a schedule of Toolbox releases. Many of these developments have been a direct result of brokers’ suggestions – thank you for your feedback! We’re proud that we can implement changes within weeks, bringing solutions to you quickly. Here are some key stats on our developments this year:

� 10 Toolbox deployments

� Over 564 developments deployed

� 106 of these developments were fixes

� 80% of all changes are development

� 12 patch releases to ensure infrastructure is up-to-date and disruption is limited

05 | DECEMBER 2019

AWARDS

We’re delighted that Toolbox was shortlisted for Mortgage Finance Gazette’s ‘Best use of Technology’ award and won London Institute of Banking and Finance’s (LIBF) ‘Best Technology Initiative – United Kingdom’!

TOOLBOX APPLICATION INFRASTRUCTURE

Whilst making all of these fantastic improvements, we’re not compromising on security. This year we have changed the infrastructure behind the platform to provide increased scalability, flexibility and performance, whilst retaining robust security through a multi-layered protection framework.

In addition, we continuously monitor our robustness through enhanced reporting services, procedures and processes to keep your data and your clients’ data safe. As well as our own multi-layered protection framework, we use fully integrated support services which monitor and protect data 24/7.

2020APPLICATION PROGRAMME INTERFACE (API)

Next year we will focus on developing APIs. This will provide connectivity of selected CRM and software solutions, increasing effectiveness and efficiency for you.

We are initially focusing our development on three APIs:

� Introducer Services

� Broker Services

� Client Services

Look out for more information coming soon!

CLIENT PORTAL

The development of a client portal is a core focus for 2020. The facility will revolutionise the advice process by allowing you and your clients to:

� Communicate via messages

� Exchange/transfer documents securely

� Complete elements of the advice process online

The current time to complete a mortgage case, dependant on complexity, is between 4 to 6 hours (from PRIMIS broker feedback). The development of a client portal will aim to reduce this timeline by 2 to 3 hours.

This has be designed to enable usage on iPads, iPhones and android devices to make it even easier for you.

There will be a sneak preview of the new initiative at our Recognising Excellence in January. Keep your eyes peeled for more details coming soon!

Simon Breakspear Member Services Director

06 | DECEMBER 2019

Vitality partners with SuperCarers.In a UK market-fi rst, the partnership will give all members and their families access to care advice and care booking services at no extra cost, along with a discount on care fees.

Navigating the UK care system when you or a loved one are diagnosed with a later life condition in itself can be a big challenge.

Knowing how and where to access the appropriate care is critical, and without the right support and guidance it can be overwhelming – especially in a time of crisis. To help with these challenges, we’re partnering with SuperCarers, a leading provider of care support services.

All new and existing VitalityLife, VitalityHealth and VitalityInvest members will have access to this benefi t, as will their immediate family. It includes access to a care advice service run by experts who can give advice on a range of topics, including what support is available, what services are suited to specifi c care needs, and what products could help with independence.

It also provides access to a care booking service, which uses technology to match members to the most suitable care solutions. Finally, members and their families get 20% off on the fi rst £1,000 of ongoing care booked through SuperCarers. This is increased to 20% off the fi rst £3,000 for those members with one of our Later Life Options.

"We're really excited to be the fi rst insurer to offer care support to its members. Through this unique partnership, we now give our members holistic support when it comes to later life. Firstly, we encourage members to look after their health, which can help reduce their chances of developing conditions like dementia.

Next, our Later Life Options can provide them with much needed fi nancial support, and fi nally the benefi ts we offer together with SuperCarers can help them navigate the care system." concludes Deepak Jobanputra, Deputy CEO of VitalityLife.

VitalityLife offers holistic support for later life care.

CARE ADVICE

AND BOOKING

For more information visit adviser.vitality.co.uk or speak to your Business Consultant.

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08 | DECEMBER 2019

GFS

A 0

171

111

9

Guardian Financial Services Limited is an appointed representative of Scottish Friendly Assurance Society Limited which is authorised by the

Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Registered office:

Scottish Friendly House, 16 Blythswood Square, Glasgow G2 4HJ. Registration number 110002. Guardian Financial Services Limited is

registered in England and Wales under number 11115769. Registered office: 11 Strand, London WC2N 5HR.

Mix and match our new Combined Life and Critical Illness Protection alongside our stand-alone covers, and optional Children’s Critical Illness Protection, to create

a policy that protects your client’s mortgage and their family too.

And it can all be done in one single, quick and easy application.

Discover more and register at:

adviser.guardian1821.co.uk

ADD EXTRA COVER FOR THE

PERFECT FINISH

GRY_027_ACI multi benefit ad_A4_AW.indd 1GRY_027_ACI multi benefit ad_A4_AW.indd 1 10/12/2019 09:5110/12/2019 09:51

MERRY CHRISTMASFROM EVERYONE HERE AT PRIMIS, WE WISH YOU A MERRY CHRISTMAS AND A HAPPY NEW

YEAR. THANK YOU FOR YOUR HARD WORK AND EFFORT OVER 2019, AND WE LOOK FORWARD TO AN EVEN GREATER YEAR IN 2020.

LET’S GET SOCIAL.

PRIMISMortgageNetwork

@PRIMISNetwork

PRIMIS Mortgage Network

www.primis.co.uk

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