presented by: susan p, training mgr. “would i follow me?”
TRANSCRIPT
Presented by: Susan P, Training Mgr.
“Would I Follow Me?”
Learning Objectives
• Recognize misguided leadership behavior and its negative effects
• Understand the positive effects of good leadership practices on trust, engagement and motivation
• Learn effective leadership behaviors and appreciate the effects of such behaviors on success of work team
• Examine individual leadership style and behaviors
What Makes You Follow Someone?
ACTIVITY
“If you could be on the receiving end of your own leadership style, how do you think you would answer this question: “Would I Follow Me?”
- “Would I Follow Me?” Video
“Would I Follow Me?
ACTIVITY
“Would I Follow Me?”
VIDEO
Six Wrong Ideas
1. I’m in Charge Here2. Hide the Truth3. People Love a Control Freak4. Accentuate the Negative5. When in Doubt, Shout6. I’m Always Right
Effective Leadership Practices
1. Don’t Dictate; Facilitate2. Be Honest and Ethical3. Let People do Their Jobs4. Focus on the Positive5. Use Mistakes as Opportunities6. Be Inclusive
“Everyone…wants the same thing in life: to be recognized to be cared for, and to be given an opportunity to grow. And, if you’re authentic and trustful, people will realize that, and they’ll respond.”
- Fast Company Magazine “A Leader’s Journey” (Issue
25)
“If you idealize your role (as a leader) – you fool yourself about what people really think of you. You don’t get open and honest feedback from people. There’s no reality testing.”
- Fast Company Magazine“A Leader’s Journey” (Issue 25)
Analysis of Leadership
ACTIVITY
“The next time you’re out there in the trenches, leading people, put yourself in their place and ask yourself: Would I Follow Me?”
- “Would I Follow Me?” Video
Presented by: Karla K, VP HR
Trust, Engagement, Inspiration
Source: PDI-Ninth House
Learning Objectives
• Understand the value of a high-trust work culture• Understand the impact of leadership practices that
engage and inspire• Learn how to build and sustain trust within your
team• Learn techniques to involve and engage others in
ways that impact performance, relationships, and results
• Learn how to inspire high levels of personal commitment and connection to mission & goals
“The new leaders will be both inspired and inspiring. They will be able to find and hold a vision while enthusing others to share that vision. They will be able to manage chaos and complexity while instilling enough stability to ensure smooth daily operations…”
- Oliver, Richard. Inspirational Leadership: Henry V and the Muse of Fire
The Right Stuff
Source: PDI-Ninth House
ENSURE ENGAGEMENT:Ownership
BUILD TRUST:Alignment
INSPIRE COMMITMENT:Loyalty
DISCRETIONARY EMPLOYEE EFFORT
Three Perspectives: The Leader’s Role
Source: PDI-Ninth House
“TEI Quotient”: Overall MSGCU Supervisory Team Responses
You the Leader
Your Leadership
Team
Whole Department
Trust 223 225 198
Engagement 200 207 200
Inspiration 218 219 203
Totals 641 651 601
TRUST
High- & Low-Trust Working Environments
ACTIVITY – Part 1
Foundations of Trust
Outcome of trust = Credibility
•Risk taking
•Confidence
•Mutual respect
•Cooperation
•Loyalty
Source: PDI-Ninth House
Competence
• Communicate about results, direction and progress.
• Share rationale for decisions.• Demonstrate expertise.• Celebrate team’s results and successes.• Highlight and recognize individual
contributions.
Source: PDI-Ninth House
Integrity
• Model ethical behavior.• Keep promises.• Discuss own work values.• Reinforce consistence and follow-up.• Reward individuals and the team for
acting with integrity.
Source: PDI-Ninth House
“While the development of fundamental values is crucial, integrity is the one value required in every leader. Integrity is not just the absence of lying but telling the whole truth, as painful as it may be. Without complete integrity in your interactions, no one can trust you. If they cannot trust you, why would they ever follow you?”
- Bill George, Former Chair & CEO, Medtronic
Positive Intent
• Share control.• Disclose motives and agendas.• Encourage open communication.• Take time to get to know individuals
and their concerns.• Address “up front” perceived gaps
between individual and group interests.
Source: PDI-Ninth House
High- & Low-Trust Working Environments
ACTIVITY – Part 2
Break
ENGAGEMENT
From Satisfaction to Engagement
SATISFACTION
How much I like things here
COMMITMENT
How much I want to be here
ENGAGEMENT
How much I want to and actually do
improve our business results
•Stay•Say
•Serve
Source: Hewitt Associates
-13-
The Cost of Disengagement
Gallup Index 2004
MSGCU2010
Actively Disengaged 17% 5%
Not Engaged 54% 7%
Truly Engaged 29% 62%Almost Engaged: 26%
Foundations of Engagement
Outcome of Engagement = Accountability and Ownership
•Sense of having “skin in the game”
•High results focus
•Giving one’s best
•Smooth teamwork
•Cognitive buy-in
•Ownership
ENGAGEMENT
Clarity of P
urpose
Credibility of G
oals
Contribution/P
artic.
ENGAGEMENT
Source: PDI-Ninth House
Engagement through Participation
ACTIVITY
Leading for Engagement
• Create channels and methods for engaging the team in dialogue about the group’s purpose and goals.
• Have the group share accountability for achieving goals.
• Periodically revisit and refocus on the Priority or Critical Few areas
Source: PDI-Ninth House
Leading for Engagement
• Make sure every individual in the unit/team knows that his/her work contributes in some important way.– Connect the dots explicitly between tasks
and high level goals– Recognize and celebrate individual
contributions
Source: PDI-Ninth House
Dramatization
The Story of the NY City Teacher…
CAST
Narrator: Susan Pasikowski
Teacher: Lisa Pionk
Principal: Scott Townsend
INSPIRING
“’Inspiration’…comes from the word “in-spirare,” to breathe in. And a vision is like a breath of fresh air, it gives energy…I would say the fundamental ability of an inspirational leader is to change the energy of those around them.”
- Olivier, Richard. Inspirational Leadership: Henry V and the Muse of Fire.
Inspiring Messages - Quotes
ACTIVITY
Foundations of Inspiration
Source: PDI-Ninth House
“To excel in the 21st century, great companies will go one step further by engaging the hearts of their employees through a sense of purpose. When employees believe their work has a deeper purpose, their results will vastly exceed those who use only their minds and their bodies. This will become the company’s competitive advantage.”
- Bill George, Former Chair & CEO, Medtronic
Inspirational Messages
• Sincerity• Purpose• Personal Connection• Good Stories• Colorful Images
Source: PDI-Ninth House
Creating a Message to Inspire
ACTIVITY – Two Parts
SUMMARY
The Right Stuff
Source: PDI-Ninth House
ENSURE ENGAGEMENT:Ownership
BUILD TRUST:Alignment
INSPIRE COMMITMENT:Loyalty
DISCRETIONARY EMPLOYEE EFFORT
Three Perspectives: The Leader’s Role
Source: PDI-Ninth House
Session Closing