presented by mark norton, maom, rsp norton safety services 1 © nss
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Safety Excellence Shouldn’t Hurt!
Presented by Mark Norton, MAOM, RSP Norton Safety Services
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Striving for excellence is a journey not a chore
Promotes continuous improvement Helps to shape and form the culture Improves a variety of workplace
issues Drives down injuries and illnesses Strengthens organizations Creates a sense of ownership.
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Answer this
If I were hurt seriously today it would impact my life How? Consider all of the following
• Spouse• Kids
Family • Earnings• Future
earningsFinances
• Hobbies• Mobility
Quality of life
PositiveNegative
Overall impact on
life
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Many organizations profess safety excellence
Yet employees still get hurt Injury rates are still elevated Safety behaviors are still lacking
Some companies can’t even spell safety
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One Reason…We let them fail?
Production focused culture “Get -er- Done”
Systematic breakdowns such as failure to train
Failure to speak up when witnessing unsafe acts
I will only take the risk this time Being a team player for the wrong
team
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This company had an outstanding safety program
Or so they thought 2 men buried alive, one died 2 years in court
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Because of Breakdowns
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People
Process
Equipment
Environment
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When evaluating be thorough!
Usually there is more than 1 cause Most investigations short of being
thorough Sometimes you can have many causes
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What motivates us to do things like this?
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What motivates us?
Decisions are made for a reasonIn the mind of the employee it made sense…
The important thing is why …
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Factors That Influence Our Decisions
Personal Factors
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Influencing factors
Situational Factors
Rushing
Control
Stress
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What does this picture tell you.
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Influencing factors
Organizational Factors
PeerBehavior
Leadership behavior
Safety System
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Why do Systems Fail?
Because we allow them to
Proactive
•Anticipating•Preparing
Reactive
•It will never happen•Unprepared
Cultural shift
No real commitment •Managers •Employees• No effort to determine hazards• No prevention or control
• No safety or health training
What are the odds
Safety is common sense
We have been doing it this way for 30 years
IIR keep climbing
Never too late to change
Management leadership & employee involvementWorksite analysisHazard prevention and controlSafety & Health Training
Constantly improving
Employee ownership
Safety is a value
IIR Rates Reduced
Safety Solution
Map
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Discussion
Atmosphere
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Why do we take risk?
What’s the payoff for the behavior
▪ For example: Eye protection, many excuses as to why its not on.
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Precursors to Why?
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Behavior
Beliefs
Values
Attitudes
Organizational behavior
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Is the Payoff worth it?
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Choice
Rewards
Action
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It will never happen to me!
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Can you be so sure?
What drives this type of behavior?
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As an employee what is my role?
Even when the risk is great I still may not live up to my role?
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What methods do you have in place? Are they effective? Can improvements be made
Examples of reporting methods
How do employees report hazards?
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Striving for an effective safety culture
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Management Leadership &
Employee Involvement
Worksite analysis
Hazard Prevention & Control
Safety & Health
Training
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Sometimes Communication is the problem
Messages not clear
Messages have hidden meaning
Message sent not received as intended
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Employee’s / Communication?
Clear I am taken seriously Follow-up
Action and Deed match up
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Do you Value Safety?
How do you demonstrate that value?
What actions What behaviors
Empowering questions
What have I contributed today?
What did I learn today?
How can I make a difference in the quality of the safety and health management system?
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Employees have a significant role
Must understand the work situation Understand the risks Be willing to contribute to the overall
culture
Priority Vs. Value
There is a difference
Are your priorities in-line with your values?
Think about it?