presented by: jen dodd and planet technologies case study provided by: nrel cospug march 17, 2011
TRANSCRIPT
Increasing Your SharePoint ROI with End-User Training
Presented by: Jen Dodd and Planet TechnologiesCase Study provided by: NREL
COSPUG March 17, 2011
Planet Technologies
Who are we? Five Time Microsoft Federal Partner of the
Year Two Time Microsoft State and Local
Partner of the Year Headquarters in Germantown, MD Provide Consulting Services, Full Spectrum
of Training, Custom Development, User Experience, Branding and Composite Solutions for SharePoint 2007 and 2010
Planet Technologies - CPLS Upcoming Training
June 6th - 10th – 10174: Configuring and Administering Microsoft SharePoint 2010
June 20th - 24th – 10231: Designing a Microsoft SharePoint 2010 Infrastructure
July 11th – 15th – 10175: Microsoft SharePoint 2010 Application Development
July 25th – 29th – 10232: Designing and Developing Microsoft SharePoint 2010 Applications
Location – LeaderQuest in the DTC 6825 S. Galena Street, Suite 100
25% DISCOUNT if you register through Planet (Best bargain in town)
Planet Training
Sneak Peek at our new training site
If you build it…
…they MIGHT come
If you train them…
…they WILL come
Training…
…Why Organizations Don’t
Direct Cost Example
Tuition rate is about $450 a day depending on the type of training
If you need to travel, add $400 for flight
Add $100 per day for hotel Plus $35 for meals per day
Direct Cost Example
Day 1 Day 2 Day 3 Day 4 Day 50
500
1000
1500
2000
2500
3000
3500
MealsHotelFlightTuition
Indirect Costs
The cost of lost productivity during the training course
An employee who makes $70,000 per year is getting paid about $280 per day
Assuming 75% efficiency, they are hopefully providing a benefit to the company of about $210 + $280 = $490 per day
Total Cost
Cost of Training + Cost of Lost Productivity
Local Training $450 + $490 =
$940 PER DAY Non-Local Training $685 + $490 =
$1175 PER DAY
Benefits of Training
Seen as Intangible Difficult to Quantify How do you know if they class you
take will be worth it?
Training…
…Why Organizations Should
Benefits of Training
Increased Accuracy
Faster Task Execution
Ability to Tackle a Wider
Variety of Tasks
Increased Employee Satisfactio
n
Increased Employee Motivation
The Cost of SharePoint Talent
Recruitment
Fee for recruiters 20 – 30% salary Cost of advertising Cost of Interviewing Supply and Demand is not in your
favor
Incentivizing Employees
PRO: Can be cheaper than hiring a recruiter
CON: Can also lead to larger issues
Hanging on to talent…
…what doesn’t work
What Does Work
Feeling of job and task mastery
Healthy work environment
Work/Life balance Varied and
challenging tasks Community and
social aspects Feeling valued by
their employers
Increased
Accuracy
Faster Task
Execution
Ability to
Tackle a Wider
Variety of Tasks
Increased
Employee
Satisfaction
Increased
Employee
Motivation
Losing talent…
…Hurts your bottom line
SharePoint Training…
…as an Employee Perk
Building a Case…
Business Benefits
Staff Retention Training can reduce staff turnover by
70% Training can lead to a return on
investment of 7,000% Improved quality and productivity
Ongoing training almost always shows a positive return on investment
Source: training.com.au
More Business Benefits
The ‘flow-on’ effect - benefits of training in one area can flow through to all levels of an organization Reduce wasted time and materials Reduce recruitment costs through the internal promotion
of skilled staff Reduce absenteeism
Staying competitive Increase staff morale and satisfaction Increase 'soft skills' such as inter-staff communication
and leadership Increase time management Increase customer satisfaction
Source: training.com.au
Taking Advantage of New Technology
Increased productivity can boost your business reputation
Ability to undertake a greater variety of work and expand or open up new markets
Allow you to bid for more specialized, high value contracts
Assist you to meet business objectives faster
The Business Case
Is the proposed training in line with your business strategy?
Are there specific areas where you can improve through targeted training?
Are your performance goals achievable? Is the implementation of training the
best option? Are the costs of training worth it? How do you propose to measure the
effectiveness of your training?
Calculating ROI - Costs
Source: training.com.au
The Pros and Cons
THE PROS
Employers gain from having well-trained, skilled employees
Save time and money when they employ people who can improve processes and finish tasks more quickly
THE CONS
Up-front costs Employees might take
the training and then jump ship for a higher paying job
The Reality
All SharePoint professionals need continuous training
It’s one thing to learn the technical aspects of SharePoint, it’s something completely different to keep up to date with emerging best practices, new ideas, hotfix impacts, and so on
You can be the best SharePoint disaster recovery professional at one point, but you'll quickly find yourself lagging far behind if you don't keep your skills fresh.
If you want to maximize your SharePoint ROI, you’re going to have to train your employees
Types of Training
Instructor-led Online One-on-one mentoring Team Workshops User Groups Seminars Instructional Newsletters
Types of SharePoint Training
• Generalized Overview
• Specific• Deep-dive
• Specific• Deep-dive
• Generalized• Overview
Generic Generic
CustomCustom
Effectiveness, Price, Audience size, Overall Value
What Normally Happens…
…What Should Happen
Training Program Approach Assessment – analysis of your training
needs The business result you want to achieve Metrics that will determine success Initial benchmarks Method of training
Design Design considerations addressing the
assessment Who, what, when, where, why Custom or existing training materials
Training Program Approach (cont.)
Development Instructor-led or self-guided Facilitation guides for instructors Schedules – deployment plan LMS? Tools to measure effectiveness
Evaluation Strategy for collecting metrics Changes as a result of milestone measurements ROI
Key Questions
What are we using SharePoint for? Collaboration Team Sites Project Sites Document Management Search Content Management
Intranet Extranet Internet
Solutions Custom applications Form automation Workflow
Insights Business Intelligence Reports and Dashboards
Key Questions
Who are my Users? Demographics
Older workers tend to prefer more traditional, instructor-led courses that are focused and short
Younger workers tend to prefer more flexible options like on-demand, video-based courses.
Executives don't go to training, you train their assistants Location
Centrally located or geographically dispersed Innovative - benefit from general training and then let
their imagination run with it, creating site and solutions Structured - specific customized training on solutions
and sites that are already built Level of Permission
First Wave…
…Second Wave
Stages of SharePoint Training
1. Get the Spotlight – Communication, Demos, Pilot sites2. Present Basic Concepts – What is SharePoint, Lists, Libraries,
blogs, wikis3. Make it Applicable – Why should they care? How will this
benefit them?4. Build on it – Build solutions that solve problems5. Go Deeper – You will never get to the end of SharePoint,
encourage your users to dig deeper and learn more
Stretching Your Training Budget…
Jump Start
Create a Training Portal on SharePoint
Make the Free SharePoint Training resources available to your employees: http://office.microsoft.com/en-us/sharepoint-server-help/CH010372432.aspx Organized by topic Video training by sub-topic Test yourself Quick Reference Card
Jump Start
Sharepoint-videos.com cbtclips.com nothingbutsharepoint.com educationonlineforcomputers.com (2
free training courses for SharePoint) hyperteach.com Camtasia – make your own custom
videos Planet Technologies Training Site
SharePoint Magazine, Training.com.au, Michael Sampson-“User Adoption Strategies: Shifting Second Wave People to New Collaboration Technology”, Microsoft SharePoint Site, NREL, Planet Technologies and Google Images
Props…
Contact Us!
For Training: Shannon Bray MCT,
MCPD(E), MCSD, MCTS, MCITP
Technical Architect | Training Director
www.shannonbray.com
Contact Us!
For UX Celina Baginski Branding
Development Director
Contact Us!
For Consulting Clayton Cobb ~
SharePoint (and InfoPath) MVP
Technical Architect – SharePoint | Practice Manager, Midwest Region
