THE BEGINNINGS OF WHITBREAD

The Chiswell Street brewery in 1792.

Samuel Whitbread [1720-1796] was born in Cardington, the seventh of eight children. At 14 he was sent to London to become apprentice to a brewer, John Witman and in 1742 went into partnership on his own account with a Thomas Shewell; they had two breweries but consolidated on a site in Chiswell Street in 1750. In 1752 Whitbread bought property in Potton [W2107]. In 1765 Whitbread bought Shewell out and by 1800 the brewery was the largest in London. Samuel Whitbread bought Southill Park, a 17th century house, He also bought land in Old Warden from 1773 [W2223-2413] and purchased Elstow Manor in 1792 [W2809-2810] and other land in Elstow between 1792 and 1796.

THE TOP EUROPEAN HOTEL BOARD IN THIS YEAR’S STUDY IS WHITBREAD, REGAINING ITS 2009 POSITION AT THE TOP OF THE CHARTS. THE ANNUAL STUDY ALSO FINDS THAT CLUB MED HAS MADE GREAT STRIDES TO IMPROVE ITS RANKING FROM 5TH TO 2ND WHILE LAST YEAR’S WINNER, INTERCONTINENTAL HOTELS GROUP SLID TO JOINT THIRD ALONGSIDE ACCOR. WE RAISE A GLASS (RATHER, A CUP OF COSTA COFFEE) TO WHITBREAD ON LEADING THE WAY AMONG EUROPEAN HOTEL COMPANIES IN THE WAYS OF CORPORATE GOVERNANCE.

Whitbread Tops 2012

20081974 19791987

Dubai Silicon Oasis

1995

PREMIER INN SALES Whitbread recorded an increase in total sales of 13.9% for the first quarter of 2012. Premier Inn sales increased by 12.4% and like-for-like RevPAR grew by 3.0%. Occupancy for the chain rose to 76.2% and average rate increased by 1.3%. A total of 3.3 million Premier Inn room nights were sold in the first three months of the year, an increase of 11.0% on the same period last year.

PREMIER INN: CHANTRY PARK, EAST, IPSWICH

IPSWICH TOWN CENTER QUAYSIDE

reception

quaysiderestaurant

IPSWICH NORTH CLAYDON

MORNING SHIFT 7H-15HoTalk with the ‘night’ to see if there are any problems (no

show) then look in the hand-over diary.oPrint off the list of departs,Check arrivals list, then

availability & tarif.oFill out the safe contents sheet, the till float sheet and bank

yesterdays banking (cash), fill out the appropriate log, then go into CBD on computer and update the system.

oPrint off the tickets for the ATM, fill out the ATM sheet & then refill if there has been enough cash taken, if not put out the ‘out of order sign’, then enter details on CBD, & record details in the ATM log.

oDebit for the ‘No Show’s’& send the invoices.oCheck-out the customers , ask if they have had a pleasant

stay, wish them a good day & cross off depart list. If customer has just left his key card then verify the # n° using KABBA & cross off the depart list.

oSeat customer for breakfast if breakfast staff are busy.oDo 3g (gives customer an email & a chance to cancel,

(3days) if the dates are not correct.oCall arriving customers to verify # type & whether they

would like to reserve in the restaurant for the evening meal.oAt the end of breakfast, close the breakfast till, & update

BART system with the breakfast n°s, & put any cash in the safe with the till sheet (for banking tomorrow).

o At 13h do the ECI’s (Express check-in) ready for arrivals at 14h.

AFTERNOON SHIFT 15H-23H

oDiscuss with morning collegue any problems, then look in hand-over diary.

oFill out the till float sheet & safe check sheet.oCheck-in the customer by taking card payment, printing off the

invoice making sure the customer signs. If cash is taken for a # customer must provide a piece of ID: Passport, driving licence or utility bill & must sign. No cheques as personal cheques no longer circulate in the UK. Customer must also note his number plate & nationality if not part of the commonwealth.

o If a returning guest say ‘enjoy your stay with us’, if a new guest explain about the ‘goodnight guarantee’, the hotel services & explain to guest where to find the room. Wish the guest an enjoyable stay & point out that the reception is manned 24hrs, if there is a problem.

oRead the emails, answer the phone & either take a reservation or amend a reservation.

oAllocate the rooms for tomorrows arrivals.oDo a corridor check to make sure that all is well & that fire doors

are closed.

BOOKING MADE SIMPLE

To book with premier inn is relatively simple, it’s done online by yourself !! You can reserve by telephone, or just walk-in also. If we can’t accomodate you we will find you our nearest premier inn and book you in there !!

OUR BUSINESS ACCOUNT

Having one of our business credit cards allows you complete freedom for your business needs. All your receipts will be sent to you by us, following your booking by email or by post. You can also authorise us to use your card details, which allows us to express check-in your employee.

CHECK-IN

Once you have made your booking on-line check-in is simple. Some of our hotels have the traditional reception desk, where upon arrival your receptionist will check you in, or in some of our busier hotels, to avoid you waiting around, we have check-in kiosks where you can check yourself in and your key card will be distributed from the kiosk. The same applies for check-out, just in reverse, but we always have a friendly receptionist or two on site should you need any help.

OUR ROOMS

twin double

triplequad

quaddisabled

ROOM FACILITIES

Tea & coffee

Wet room

bathroom

All rooms have tv & hairdryers

PREMIER INN WORLDWIDE

India United Arab Emirates

Mainly in the UK & Ireland, but new hotels this year are opening in:Russia, Indonesia, China & Germany.