04/12/23 Presented By :Anupama Shelly Shilpa 1

Presented By:

Anupama

Shelly

Shilpa

MCA-3rd year

Submitted To:

Ms. Amandeep Kaur

04/12/23 Presented By :Anupama Shelly Shilpa 2

Introduction of e-Governance

• E-governance can be defines as– use of information & communication – by government to enhance the range,– quality of information & services provided – to the citizen in an cost effective manner.

04/12/23 Presented By :Anupama Shelly Shilpa 3

According to World Bank

• E-Government refers to the – Use of information technologies – That have the ability to transform relations with

citizens, businesses, and other arms of government .

– These technologies can serve better delivery of government services to citizens.

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Why E-Governance

• E-Government can transform – citizen service– provide access to information to empower

citizens– enable their participation in government and

enhance citizen economic and social opportunities

– so that they can make better lives, for themselves and for the next generation.

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Components Of E-governance

• Technological Component • Social Component• Cultural Component• Political Component • Psychological Component:• Service Component

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Types of Interactions in e-Governance

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Interventional Strategies of E-Governance

• Transitive Counseling• Electronic Accessibility • Institutional Networking• Ethical Framework• Role Shifting Strategies

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Benefits Of E-Governance

• Better access to information and quality services for citizens.

• Simplicity, efficiency and accountability in the government.

• Expanded reach of governance.

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E-Governance Challenges Specific to India

• Lack of Integrated Services• Lack of Key Persons• Population• Different Languages

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Its Relevance to India

• Governance – Transparency – People’s participation – Promotion of a democratic society

• Public services – Efficient, cost-effective and responsive governance – Convenient services to citizens and businesses – Greater citizen access to public information – Accountability in delivery of services to citizens

• Management – Simplicity, efficiency and accountability – Managing voluminous information and data effectively– Information services

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Initiative Till Date

• Customs and Excise (Government of India)• Indian Railways (Government of India) • Postal Department (Government of India) • Passport / Visa (Government of India) • CARD – Registration Project (State Government

of Andhra Pradesh) • LOKMITRA (State Government of Himachal

Pradesh)

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Customs and Excise (Government of India)

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Indian Railways (Government of India)

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CARD – Registration Project (State Government of Andhra Pradesh)

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LOKMITRA (State Government of Himachal Pradesh)

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National E-Governance Program

• Agriculture• Municipalities • Gram Panchayats (elected village

administration)• Common Service Centers (CSCs)

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Success and Failure in e-Government Projects

Classification Percentage

Success 15%-

Partial Failure 60%+

Total Failure 25%+

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Poll Results

Classification Percentage

Total Success 20%

Partial Failure 30%

Total Failure 50%

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Understanding e-Government Success and Failure

• Limitations in the methods used.

• Operational and Technical aspects

• Design-Reality Gap Model

• Other aspects

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Conclusion

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