Presentation to Select Committee in TourismMs Thembi Kunene5 September 2012

OLD vs. NEW SYSTEM

PUTTING THE S-T-A-R-S WHERE THEY BELONG

OLD1Fair2Good3Very Good4Excellent5Exceptional

NEW1Acceptable2Good3Very Good4Excellent5Outstanding

CATEGORY DEFINITIONS

WORDING TO ASSESSMENT AREAS

TOTAL AREAS TO BE ASSESSEDOLD43

TOTAL POINTS TO BE SCORED

OLD SCORING METHOD

NEW SCORING METHODS - QIT SA SYSTEM

UNIVERSAL ACCESSIBILITYA FIRST IN THE HISTORY OF GRADING!

UA LEVEL - VISUAL

UA LEVEL - COMMUNICATION

UA LEVEL - MOBILITY

UA GRADING LEVELS Level 1 - Requirements for UA compliance for the category have been achieved. Establishment achieves a score of 1-33%

UA GRADING LEVELS Level 2 - Requirements for UA compliance for the category have been achieved at a very good standardEstablishment achieves a score of 34-66%

UA GRADING LEVELS Level 3 - Requirements for UA compliance for the category have been achieved at an outstanding standardEstablishment achieves a score of 67-100%

APPLICATION OF UA GRADINGUA Grading has been integrated with and forms part of the standard TGCSA grading criteria for all star grading categories of accommodation and MESE

It is an assessment that is undertaken on all star grading at no extra charge to the establishment.

The UA grading does not affect the standard quality and star grading assessment of the property.

There are on average 200 grading questions that need to be answered.

Scoring Methods

HotelStandard CriteriaBuilding Exterior69Bedrooms225Bathrooms136Public Areas80General Facilities26536Category Specific CriteriaDinning Facilities155General Services and Service160Housekeeping Services70Additional Facilities28Responsible Environment514641000

EXAMPLE OF CRITERIA

NUMBER OF UA PROPERTIES

HOTEL91LODGE93GUEST HOUSE318BED AND BREAKFAST169COUNTRY HOUSE20SELF-CATERING110TOTAL801

CURRENT IT CHALLENGES !!

UA Grading questions on QiT are prepopulated with the answer YES

System does not allow for a not applicable option,

QiT system error with scoring - confirms a UA Grading status even if only a few questions are completed.

Assessors have to complete a long list of assessment questions when it is obvious the property cannot meet the requirements.

Some assessors submitting results of full UA compliance without a proper assessment

The criteria questions are not clear and up to date with industry trends extremely high standard.

Property owners dont want to be UA Graded perception of cost factor to them

CURRENT ASSESSOR CHALLENGES !!

THE WAY FORWARD

QiT System full re-testing of all possible scenarios and double testing end Sept 2012.

3-year Review of the Grading Criteria key UA stakeholders under guidance of Ms Amor Malan a member of the Awards Committee 1 April 2013

Development of a UA Technical Guide to assist both establishments and assessors understand the requirements of UA Grading better on standby until 3-year Review.

Establishments Summary As at end June 2012

Property TypeECFSGPKZNLPMPNCNWWCGrand TotalBackpacker & Hostelling1336813312866Bed & Breakfast22019183270274341343231160Caravan & Camping1931111271062089Country House30219176113269159Guest House2375742416055103105825911814Lodge48642677851184529384Self catering1193497191766637287051353Total Non-Hotel Accommodation68612477272425528421719817655025Hotel552415310230272419178612Total Accommodation74114892582628531124121719435637MESE611746121781613163Grand Total74715999983229732824923319565800

Number of Rooms/Units/Sites Summary As at end June 2012

Property TypeECFSGPKZNLPMPNCNWWCGrand TotalBackpacker & Hostelling7041292207007477400329943 330Bed & Breakfast1 5481201 19317343223692643231 7287 601Caravan & Camping62862289296194441967831 4045 093Country House334262491808110817287721 795Guest House2 4535624 2601 5458131 1121 0398974 45117 132Lodge5122061 0361 1651 2669654039264406 919Self catering1 0953388351 6461 4711 5782811 0993 54611 889Total Non-Hotel Accommodation7 2741 4437 8217 8994 6464 6532 6004 08813 33553 759Hotel3 7881 55317 8738 9331 7112 0341 0512 04815 08554 076Total Accommodation11 0622 99625 69416 8326 3576 6873 6516 13628 420107 835MESE2532541283946125666845Grand Total11 0873 02826 23516 8606 3966 7333 6636 19228 486108 680

THANK YOU

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