presentation to salar colleagues
DESCRIPTION
Examples of digital tools for citizen engagement and for practitioner learning and collaborationTRANSCRIPT
Engagement and learning in UK local government 2.0
Ingrid Koehlerfor SALAR colleagues March 2011
@ingridkSunday, 20 March 2011
Sunday, 20 March 2011
Get satisfaction
Local crowd-sourced customer service and problem solving
Sunday, 20 March 2011
Patient Opinion
Sunday, 20 March 2011
My Police
Sunday, 20 March 2011
CouncilOpinion?
Sunday, 20 March 2011
Sunday, 20 March 2011
• Fred Durst Society of Humanity and the Arts
• Dept of Neat and Clean
• Longhorn Alumni Society
• ...and some real ones, too!
Top choice: over 29,000 votes
meansalmost 10,000
separate log-ins for a joke
Be Careful!!
Sunday, 20 March 2011
Central Bedfordshire
Sunday, 20 March 2011
Coventry Facebook and Crowdsourcing
Sunday, 20 March 2011
Twitter engagement
Police at Old Trafford by Reds on Tour on Flickr
from Dan Slee
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It doesn’t have to be the council’s
Sunday, 20 March 2011
Crunch time - budget consultations
Sunday, 20 March 2011
Open data
•Openness not just for citizens
•New approaches to benchmarking
1-11-10! by break things on Flickr
Sunday, 20 March 2011
Sunday, 20 March 2011
Councillor engagement
Sunday, 20 March 2011
Internal and professional engagement
Behind the firewall crowdsourcing, NYC
asterix611 on Flickr
secure enterprise social networking
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Open engagement
localbysocial.net Blackburn March 18Communities of Practice
Sunday, 20 March 2011
Open government?
• Transparent
• Listening
• Engaged
• A movement, not a moment
What if politicians invented the open source way? from OpenSourceWay on Flickr
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Sunday, 20 March 2011
21
80,000members
75,000monthly visits
22,000monthly contributions1,300
communitiesWeb2.0 by gualtiero on Flickr
CoP Numbers
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Easy access
• People can dip in and out
• Content is easily captured
Apple bobbing at Thames festival by boybg on Flickr
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Local by social online conference
• 1100 people• 190+ councils• 27,000 page views• 1123 contributions• sharing the
learning at localbysocial.net
Tron and PacMan easter egg on by MAQ on Flickr
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A more social experience
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More permeable knowledge
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Collaborative learning
http://madwdata.org.uk/Sunday, 20 March 2011
Twitter chats
http://www.lgovsm.org.uk/Sunday, 20 March 2011
Local-pedia
http://23things.wetpaint.com/23dian by bitzi ☂ ion-bogdan dumitrescu
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It’s not all online!
Photos: Francis ClarkePeter McClymont
Dan Slee
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Some hand holding required?
• a different approach
• requires permission and confidence
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Capturing the benefits
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Local by Social
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Distill and disseminate
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local.gov.uk/knowledgehub
...will make it even easier to capture the benefits
Sunday, 20 March 2011
Find out more• These slides are posted at www.slideshare.net/ingrid_k• See CoPs in action at www.communities.idea.gov.uk• www.twitter.com/ingridk• www.twitter.com/knowledgehub• www.twitter.com/localbysocial• http://uk.linkedin.com/in/ingridkoehler• [email protected]• www.ingridkoehler.com
Sunday, 20 March 2011