presentation to salar colleagues

35
Engagement and learning in UK local government 2.0 Ingrid Koehler for SALAR colleagues March 2011 @ingridk Sunday, 20 March 2011

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Examples of digital tools for citizen engagement and for practitioner learning and collaboration

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Page 1: Presentation to salar colleagues

Engagement and learning in UK local government 2.0

Ingrid Koehlerfor SALAR colleagues March 2011

@ingridkSunday, 20 March 2011

Page 2: Presentation to salar colleagues

Sunday, 20 March 2011

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Get satisfaction

Local crowd-sourced customer service and problem solving

Sunday, 20 March 2011

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Patient Opinion

Sunday, 20 March 2011

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My Police

Sunday, 20 March 2011

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CouncilOpinion?

Sunday, 20 March 2011

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Sunday, 20 March 2011

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• Fred Durst Society of Humanity and the Arts

• Dept of Neat and Clean

• Longhorn Alumni Society

• ...and some real ones, too!

Top choice: over 29,000 votes

meansalmost 10,000

separate log-ins for a joke

Be Careful!!

Sunday, 20 March 2011

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Central Bedfordshire

Sunday, 20 March 2011

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Coventry Facebook and Crowdsourcing

Sunday, 20 March 2011

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Twitter engagement

Police at Old Trafford by Reds on Tour on Flickr

from Dan Slee

Sunday, 20 March 2011

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It doesn’t have to be the council’s

Sunday, 20 March 2011

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Crunch time - budget consultations

Sunday, 20 March 2011

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Open data

•Openness not just for citizens

•New approaches to benchmarking

1-11-10! by break things on Flickr

Sunday, 20 March 2011

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Sunday, 20 March 2011

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Councillor engagement

Sunday, 20 March 2011

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Internal and professional engagement

Behind the firewall crowdsourcing, NYC

asterix611 on Flickr

secure enterprise social networking

Sunday, 20 March 2011

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Open engagement

localbysocial.net Blackburn March 18Communities of Practice

Sunday, 20 March 2011

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Open government?

• Transparent

• Listening

• Engaged

• A movement, not a moment

What if politicians invented the open source way? from OpenSourceWay on Flickr

Sunday, 20 March 2011

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Sunday, 20 March 2011

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80,000members

75,000monthly visits

22,000monthly contributions1,300

communitiesWeb2.0 by gualtiero on Flickr

CoP Numbers

Sunday, 20 March 2011

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Easy access

• People can dip in and out

• Content is easily captured

Apple bobbing at Thames festival by boybg on Flickr

Sunday, 20 March 2011

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Local by social online conference

• 1100 people• 190+ councils• 27,000 page views• 1123 contributions• sharing the

learning at localbysocial.net

Tron and PacMan easter egg on by MAQ on Flickr

Sunday, 20 March 2011

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A more social experience

Sunday, 20 March 2011

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More permeable knowledge

Sunday, 20 March 2011

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Collaborative learning

http://madwdata.org.uk/Sunday, 20 March 2011

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Twitter chats

http://www.lgovsm.org.uk/Sunday, 20 March 2011

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Local-pedia

http://23things.wetpaint.com/23dian by bitzi ☂ ion-bogdan dumitrescu

Sunday, 20 March 2011

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It’s not all online!

Photos: Francis ClarkePeter McClymont

Dan Slee

Sunday, 20 March 2011

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Some hand holding required?

• a different approach

• requires permission and confidence

Sunday, 20 March 2011

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Capturing the benefits

Sunday, 20 March 2011

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Local by Social

Sunday, 20 March 2011

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Distill and disseminate

Sunday, 20 March 2011

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local.gov.uk/knowledgehub

...will make it even easier to capture the benefits

Sunday, 20 March 2011

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Find out more• These slides are posted at www.slideshare.net/ingrid_k• See CoPs in action at www.communities.idea.gov.uk• www.twitter.com/ingridk• www.twitter.com/knowledgehub• www.twitter.com/localbysocial• http://uk.linkedin.com/in/ingridkoehler• [email protected]• www.ingridkoehler.com

Sunday, 20 March 2011