presentation to belmont university mba class
TRANSCRIPT
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Managing Scope of Work
How Setting Expectations can Make or Break your Business
RYAN STOUT @[email protected]
ASTUTE COMMUNICATIONS
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Web Design & Development
Search Engine Optimization
Content Marketing
Social Media Management
What We Do
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Typical Client
1. Medium-sized business (Physician Group, Law Firm, Software/Start-Up, Construction Company, etc.)
2. Revenue $500K/year - $5M/year
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Scope of Work
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Scope of Work
“The division of work to be performed under a contract or subcontract in the completion of a project, typically broken out into specific tasks with deadlines.”
- www.businessdictionary.com
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The average large IT project runs 45% over budget, 7% over time, and delivers 56% less value than expected. - Project Management Institute:
Pulse of the Profession 2015
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Scope Creep
“Small changes in a plan or project that necessitate other changes which lead to still more changes… and so on.”
- www.businessdictionary.com
Scope Creep
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“How does a project get to be a year late? One day at a time.”
- Frederick Brooks
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Client Rules
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Rule No. 1
Assume that most clients, whether malicious
or not, have no understanding of what it takes
to achieve your deliverables.
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“You can just add that later, right?”
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Client Rules Rule No. 2
Assume that most clients have a “something for free” mindset
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“I forgot to say that I needed _____, but it shouldn’t take more than an hour.”
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Tips for Managing Scope Creep
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Tip No. 1
Start by discussing what is not included
Tip No. 1
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Involve Client in defining scope of work
Involve the client in defining the scope of work
Tip No. 2
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Put yourself in the client’s shoes
Tip No. 3
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Set up minor and major milestones
to review progress
Tip No. 4
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“Expectations are your client’s vision of a future state or action, usually unstated, but which is critical to your success.”
- David Alve
[email protected] @astute_ryan