SACHITEL Group of

Companies

SACHITEL SACHITEL GROUPGROUP

SACHITEL's independent, benefits-driven approach is based on our,

strength in innovation, our responsiveness to our client’s need, and

our continuous focus on delivery. SACHITEL Group comprises of

renowned global business partners comprising of:

SACHITEL TECHNOLOGIES Ltd. (UK) SACHITEL TECHNOLOGIES Pty Ltd. (AUSTRALIA) SACHITEL COMMUNICATIONS Pvt. Ltd (INDIA). INFEETALK LLC (USA)

Mission

“To provide cost effective and highly qualitative IT Enabled Services including telephony by using State-of-Art technology & products as a platform, keeping quality as priority, with highly focused emphasis on

customer satisfaction”.

Mission

“Service before Self”

Vision

“Sachitel has, over the years, pursued its corporate objective through a sharply focused growth strategy. It

rides on the credo of achieving the highest level of performance by providing services through the right mix of relevant technology and quality management.”

SACHITEL SACHITEL GROUPGROUP

SACHITEL’s independent, benefits-driven approach is based on

Our Strength in innovation, our responsiveness to our client’s need,

Our continuous focus on delivery.SACHITEL Group comprises of renowned global businessPartners comprising of:

SACHITEL TECHNOLOGIES Ltd. (UK) SACHITEL TECHNOLOGIES Pty Ltd. (AUSTRALIA) SACHITEL COMMUNICATIONS Pvt. Ltd (INDIA). INFEETALK LLC (USA)

SACHITEL TECHNOLOGIES

(UK). LTD Technology Marketing ITES (IT Enabled Services) Physical Calling Cards Worldwide Global Telephony

SACHITEL TECHNOLOGIES (AUS) PTY. LTD

VoIP Telephony Infeetalk

INFEETALK LLC (USA)

It’s a leading broadband telephony company. Infeetalk LLC is leading telecom company, providing

ground breaking voice over internet protocol services (VOIP technology) which seamlessly integrates the best of long distance telecommunications to meet your needs Programmable voice & fax on demand and voice publishing options.

We provide unbeatable cost saving technique, with latest technology and superb sound quality.

Infeetalk LLC has Team of professionals with global experience..

SACHITEL COMMUNICATIONS

(INDIA ) PVT.LTD. An ISO 9001:2000 Company Governed by internal & external audit of Security Procedures & Policies of

the client & customer data & information. Maintaining the highest level of Process Delivery. Team of professionals with global experience Primarily focusing on BPO. Process re-engineering and optimization Spread Over 20,000 square feet Redundant internet bandwidth with ISPs . 100% power backup. State-of-the-art Servers Complete data protection through Enterprise class firewall 200 seats working 3 shifts a day, 24x7 with 600 executives Call Monitoring & Barging

SACHITEL BPO Provides a comprehensive range of Voice/Web base Contact and Front

Office.

Services that span Customer Care, Sales & Marketing, Collections and Technical Help Desk.

Highly trained associates under experienced supervision and stringent quality standards deliver services that consistently meet customer expectations. The key element of services delivery is an integrated approach towards providing increasing value over the entire course of our client relationships.

Ensuring consistent and reliable delivery from offshore is a function of effective Network Duplicity & Redundancy plan. Network Duplicity & Redundancy approach and capability have been honed by our extensive experience in migrating and delivering complex, mission and time critical projects from offshore centers.

SACHITEL BPO provides the following services:

Customer Care Sales and Marketing Collections Billing & Payment Support Data Entry and Data Processing Services Technical Support Service Content Writing Internet / Online / Web Research LPO

SACHITEL BPO InfrastructureWe have state of the art technology, equipments and software for our offshore Call Center and Back

Office operations. Sourced from world-class vendors like Cisco this infrastructure has been designed to deliver maximum uptime with a focus on creating a suitable work environment for call center & BPO service delivery. Our infrastructure incorporates high-speed, redundant, reliable voice and data networks to suit call center requirement, best-in-class technologies and support from a highly skilled technology support team experienced in call center industry.

Our infrastructure is capable of handling mail, chat, and voice traffic (inbound and outbound).

Our infrastructure is fully redundant and easy-to-upgrade. This ensures that services are consistently available for diverse operations and can be scaled as per the customer's requirements within expected timelines.

Voice over Internet Protocol(VoIP)

Voice over Internet Protocol (also called VoIP, IP Telephony, Internet telephony, and Digital Phone) is the routing of voice

conversations over the Internet or any other IP-based network. The voice data flows over a general purpose packet-switched

network, instead of traditional dedicated, Circuit switched voice transmission lines.

Protocols used to carry voice signals over the IP network are commonly referred to as Voice over IP or VoIP protocols.

Voice over Internet Protocol(VoIP) Single iPBX solution for all the locations or multiple PBX solutions with

single dial plan all going through the existing VPN using IP. Means the running cost of calling intra office is Nil. This saves a lots of costs otherwise associated with PSTN Network.  

Universal Voice mail platform for the mail box. Programmable voice & fax on demand and voice publishing options. All other features such as conferencing and call hold, call barring, CLI

etc., which is part of the network. IP to PSTN calling for local vendors or national vendors & Customers. IP calls to Global Vendors and customers at very economical prices. IP calls to Global Vendors and customers at very economical prices. Transparent billing for International calls through IP.

Calling CardsWe also provide pre-paid calling cards using state-ofthe-art telecommunication infrastructure. Ourinternational as well as domestic calling cards havebeen catering to a vast customer base who call

millionsof minutes across the globe and enjoy its unbeatablequality at reasonable price.

Types of calling cards: Physical Calling Cards Pin Less Calling Cards

Vocall Academy BPO/Call Center Training and Placement

Services Training and coaching Exclusive curriculum In-depth training plan Skill based placement

Vocall COURSE OFFERED : Voice and Accent Training

Communications Skills Soft Skills Telephone Skills Customer Services Skills Personality Development and Behavioral Training Leadership Training Team Building Call Monitoring and Call Quality Train the Trainer Organizational Skills Process Training Cross Cultural Training

Upcoming Projects

Virtual Secretary LPO (Legal Process Outsourcing)

Virtual Secretary How does it sound to have a secretary 24X7 at half the cost

helping your business run more efficiently and effectively. With this service we help you reduce overheads that you incur

toward hiring a secretary. You can now have manpower outsourced from our centers in India which will let you have a secretary at much lower costs “just a phone call away”

Will handle all your incoming and out going calls and will make your communication more effective.

Your secretary can make slick presentation, Tailored designs for your project or presentation.

Your secretary will handle all your emails, fax etc and will make your communication more effective.

The benefits coming along with the service include cost savings with increased business productivity

Legal Process Outsourcing (LPO)

Legal Transcription Legal Billing Legal Coding Court Reporting Legal Risk Evaluation Services Legal Translation Document Management Secretarial Services Data Entry Services

Global Business Partners

SMARTWAY HEALTH SERVICES (UK)

NORBELL (CANADA)

OTSCOM (CANADA)

WIRELESS RESOURCES (USA)