presentation quality issues in engineering orientation
TRANSCRIPT
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QUALITY ISSUES IN
ENGINEERING
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Jack Welch on a new quality program
from William Carley, Charging Ahead: Tokeep GEs profits rising The Wall Street
Journal, Jan 22, 1997
Youcant behave in a calm, rational manner. Youve got
to be out there on the lunatic fringe. You have to tell your
people that quality is critical to survival, you have to
demand everybody gets trained, you have to cheerlead, you
have to have incentive bonuses. You have to say, We must
do this.
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GENERAL ELECTRIC
According to Jack Welch quality is critical tosurvival
The quality-program is a mammoth undertaking
40% of GE executive bonuses depends onimplementation of quality program. Previously,
bonuses were based on profits and cash flows
GEs quality program, borrowed from Motorola,
Inc., involves training blackbelts for four monthsin statistical and other quality-enhancing measures
Future of GE employees depends on their being
black belts
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Whats the use, though????Well, Mr. Welch said, Yourcustomers are happy withyou, you are not firefighting, you are not running a
reactive mode.
GE hoped the program, by preventing costly snafus,
would save $7-$10 billion over the next decade and
thus bolster profits.
And..it did!!!!
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Users dont like bugs
O.k., and now youll doexactly what Im telling you !
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Quality: Different Strokes Many people joke about the poor quality of products.
If GM Cars were like Microsoft OS Computers
For no reason your car would crash twice a day.
The airbag would say are you sure before goingoff.
Your car wont let you in because your keyexpired.
People seem to accept systems being downoccasionally or needing to reboot their PCs
There are many examples in the news about qualityproblems
So, lets not forget.Quality is important!!!
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COURSE AIMS & OBJECTIVES
An understanding of the history, purpose andfundamentals of quality
To develop the skills and knowledge necessary
to implement a successful TQM program in acompany
The tools and techniques that can improveoperations, product quality, process quality,
customer satisfaction and employeeinvolvement,
The various methods to assess progress of the
quality journey.
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LEARNING OUTCOME
Identify principles of quality and process innovationand their impact on management strategy and
practice.
Have an introductory knowledge of quality tools and
technique.
Apply Total Quality Management and Process
Redesign/Innovation principles for competitive edge.
Identify and prepare for difficulties in implementingchange in organizations.
Manage complexities of managing and leading in a
TQM environment.
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Where can we apply Quality Issues?
Manufacturing
Pharmaceutical industry
Biotech
IT
ITES
Service industry
Hotel industryBanking industry
Education
(Anywhere and Everywhere)
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Major topics in
Quality Issues in Engineering Basics of Total Quality
TQM: Thinkers and Thoughts
Quality Awards
Cost of Quality
Total Employee Involvement Customer Satisfaction
KaizenContinuous Improvement
Quality Circles
Six Sigma
People CMM Benchmarking
Control of Accuracy and Precision,
Process Capability
Statistical Process Control
Quality Management Systems,
ISO 9000 series and 14000 series
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EVALUATION CRITERIA
Exam % of Marks Duration Coverage
T-1 15 1 hr Syllabus covered up till T-1
T-2 25 1hr 30 min
Mainly syllabus covered
after T-1, plus some
questions from portions
covered uptill test 1
T-3 35 2 hr
Mainly syllabus covered
after Test-2, and up to Test-3
Plus some questions from
portions covered in Test-1
and Test-2.
Teachers
Assessment 25
15: Project
(Viva and
Report)
10: Quiz
(Entire
Syllabus)
As decided and announced
by the teacher concerned in
the class at the beginning of
the course
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Always listen to the market