presentation on ptcl
TRANSCRIPT
Societal Ethics
Based on values and standards
Codified in the form of law
Norms dictate how people should behave
And they vary from country to country…
Professional Ethics
Values and standards used by group of managers
Applied when decisions are not clear-cut ethically
Individual EthicsValues resulting from family and upbringing
Ethics by top managers
Why Companies Should Follow Ethics?
To avoid harming others
To survive in a society
To save the resources
To avoid losses
To gain reputation
To build trust and respect
Levels of Responsibilities Towards
Society
Obstruction
Response
Defensive
ResponseAccommodative
Response
Proactive
Response
Low Social Responsibility High
Introduction to PTCL
Largest telecommunication company
Holds the status of backbone for country
Across the country providing largest fixed line network.
GSM, CDMA, WCDMA, LTE and Internet are other resources of
PTCL
Its 28% shares are held by Abu Dhabi based company,
Etisalat
VisionTo be the leading ICT company in Pakistan.
MissionTo provide a learning environment and tools to help our
customers reach their full potential.
Business Services
Voice
Audio Conferencing
Voice Mail Service (VMS)
Fixed Line
ISDN – BRI
Satellite Phone
IP / IPLC
Web Hosting Services
Data Management System
Managed WAN
IP and V Connect
Business DSL
Analogue Channels
TV Transmission
Security and Surveillance
Data Centers
Carriers Services & Wholesale
Telecom Operators
Sky link
Leased Circuits (IPLC /
DPLC)
International IP Services
PTCL Metro Fibre Network
Interconnection Services
Wavelength Services
White Label Services
Calling Cards and NDI
Payphones
Network Capacity
Services
Broadband
Home and Personal Services
PTCL Landline
Vfone
Smart TV
Pakistan Package
Calling Cards
Phone and Net
Conference call
Identical Number Service
Broadband
Broadband Pakistan
Evo Wireless
Web Hosting
Implementation of ERP
Oracle based Accounting system
Computerized record of all employees
Computerized record of traffic relating to local, NWD and
International calls help management in Network Planning,
Call Routing and pricing.
ERP (SAP based), restructuring, B& CC etc.
Suppliers
Input TIP from Haripur
Internal inputs also
from Siemens, Ericsson
Huawei out door
Optical fiber system
from Z-T china including
DSL facility
Alcatel
AEC
J.S Telecom
ZTE
Main Feature at PTCL
Providing 24/7 call centre and technical support.
Calling customers and getting their feedback.
Customer care department that could be reached through
emails
Continue…
Providing personalized account details that customer’s
could check at any time.
Online Complaint Registering System
Online Billing and Payment Option
Customer Care
Information stored in databases
Live chat support
FAQs
Technical Help
Smart Payment Solution
Contact Us
Career Opportunities
Get Connected
Internal Customers
Competitive Pay
Secure Working Environment
Employee Empowerment
Career Opportunities:
PTCL Core Values
Features of SmartLink App
Use your landline number on your Android phone
Send and receive voice and video call through WiFi and 3G
Enjoy 150+ TV channels through this app (subscription
required)
Keep up to date with PIA flight inquiry
Changes the broadband packages without the
consent of customer
Sometime put extra charges in the bill
Recently changed the landline numbers of many
users without informing them
Continue…
Continue…
After selling their 28% shares to Etisalat, PTCL fired most
of their technical staff without giving them any kind of
benefit
PTCL is mostly criticized due to not providing proper tools
and safety equipment to their technicians
Many customers complain that they were forced to
purchase their own network cable rather than providing by
PTCL itself
Continue…
Recently, their SmartTV service was criticized badly
when they telecasted the pornographic movie
channels on their decoders
Incentives Given to Students
Free 1 Year Subscription to 5000 deserving students (worth
Rs.10000)
24/7 free online learning
Unique and proven learning methodology
Free access to rich content prepared by subject experts
Medicines of worth Rs. 2.5 Million were distributed among
affected families
Rs. 5.5 Million were distributed in Jhang and Gujranwala
districts
Took part in rescue operations during flood season
Rewards its Customers
Give awards to the customers who have been with PTCL for
30 years
They were given LifeTime membership award
Free 1 year broadband internet and EVO wingle
Some Other CSR ActivitiesSets up medical camp for the participants of Sports Week
Holds Hepatitis Awareness Drive
PTCL employees donate One-Day salary for IDPs
Donation to SOS Villages
Scholarships for Persons with Disabilities