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Larry Fitzpatricke: lfitzpatrick@computechinc.comt: 301.656.4030www.computechinc.com

IT-Driven Transformation Through Data-Driven Dashboards

Presented At:

10th Annual CIO Forum

1964 Michael Scott Morton first articulates DSS concept at HBS

1. What Is It? IT-DrivenTransformation Through Data-Driven Dashboards

DATA DRIVEN DASHBOARDSA system that enables meaningful inspection of the operation of a complex system to inform decision-making. A complex system can be a portfolio, a business unit (agency), or an industry.

DTV.gov operational systems

userexperience

data cube

1964, Michael Scott Morton first articulates DSS concept at HBS1971, DSS term first used in publication by

1964, Michael Scott Morton first articulates DSS concept at HBS1971, DSS term first used in publication by

1964, Michael Scott Morton first articulates DSS concept at HBS1971, DSS term first used in publication by

1964, Michael Scott Morton first articulates DSS concept at HBS1971, DSS term first used in publication by

1964, Michael Scott Morton first articulates DSS concept at HBS1971, DSS term first used in publication by Gorry& Scott Morton, Sloan Management Review

1964, Michael Scott Morton first articulates DSS concept at HBS1971, DSS term first used in publication by Gorry& Scott Morton, Sloan Management Review

1964, Michael Scott Morton first articulates DSS concept at HBS1971, DSS term first used in publication by Gorry& Scott Morton, Sloan Management Review

1964, Michael Scott Morton first articulates DSS concept at HBS1971, DSS term first used in publication by

1964, Michael Scott Morton first articulates DSS concept at HBS1971, DSS term first used in publication by

1964, Michael Scott Morton first articulates DSS concept at HBS1971, DSS term first used in publication by

1964, Michael Scott Morton first articulates DSS concept at HBS1971, DSS term first used in publication by

1964, Michael Scott Morton first articulates DSS concept at HBS1971, DSS term first used in publication by Gorry& Scott Morton, Sloan Management Review

1964, Michael Scott Morton first articulates DSS concept at HBS1971, DSS term first used in publication by Gorry& Scott Morton, Sloan Management Review

1964, Michael Scott Morton first articulates DSS concept at HBS1971, DSS term first used in publication by Gorry& Scott Morton, Sloan Management Review

1964, Michael Scott Morton first articulates DSS concept at HBS1971, DSS term first used in publication by

1964, Michael Scott Morton first articulates DSS concept at HBS1971, DSS term first used in publication by

1964, Michael Scott Morton first articulates DSS concept at HBS1971, DSS term first used in publication by

1964, Michael Scott Morton first articulates DSS concept at HBS1971, DSS term first used in publication by

1964, Michael Scott Morton first articulates DSS concept at HBS1971, DSS term first used in publication by Gorry& Scott Morton, Sloan Management Review

1964, Michael Scott Morton first articulates DSS concept at HBS1971, DSS term first used in publication by Gorry& Scott Morton, Sloan Management Review

1964, Michael Scott Morton first articulates DSS concept at HBS1971, DSS term first used in publication by Gorry& Scott Morton, Sloan Management Review

RIARIAGIS

UXOR

2. Why Now? IT-DrivenTransformation Through Data-Driven Dashboards

Fifty Years Of Cumulative Experience

FOUR FACTORS CONVERGE

3000x 64x

1995

Internet commercialized & WWW catches fire

1982

Sprague & Carlson publish

seminal DSS framework.

1971

1964

Michael Scott Morton first articulates DSS concept

at HBS.

Howard Dressner defines BI - Business Intelligence

20091989

Significant early Data Driven DSS in production

(Klaas).

DSS term first used in publication by Gorry& Scott Morton, Sloan

Management Review. 1974

Yanni’s Law:

‘07‘01‘95‘89‘83‘77‘71

Data Driven Dashboards

tools

2004‘02‘00‘99‘97‘95

1

Automation Of Knowledge Work: Original Data Stored on Hard Disk

Vastly Improved Programmer Productivity: Hardware, Tools, Training, Patterns

WAN Bandwidth For A Typical Institution

1.6

150

18 4.5

0.56

‘09‘04‘00‘95‘93

100x

‘03‘02‘01‘00‘99‘98‘97‘96‘95

1,616

924

27814437

2,593

508

69 23

Mb/s

PB

2x/6yrs

3. Examples IT-DrivenTransformation Through Data-Driven Dashboards

Portfolio ManagementRapid training under fast growth; early problem warning, scale.

Broadband.govStrategy creation; communicate multiple constituencies.

Billy Casper GolfDirty data every month; clean data daily, integrate.

DTV.govMassive stakeholder base.

IMPACT:

- Inform public, private policy stakeholders- Coordinate congressional and grassroots outreach- Guide roll-out

DTV.gov

3. Examples IT-DrivenTransformation Through Data-Driven Dashboards

Portfolio ManagementRapid training under fast growth; early problem warning, scale.

Broadband.govStrategy creation; communicate multiple constituencies.

Billy Casper GolfDirty data every month; clean data daily, integrate.

DTV.govMassive stakeholder base.

IMPACT:

- Streamline inventory management- Accuracy of financial data- Shorten M & A cycle

Billy Casper Golf

3. Examples IT-DrivenTransformation Through Data-Driven Dashboards

Portfolio ManagementRapid training under fast growth; early problem warning, scale.

Broadband.govStrategy creation; communicate multiple constituencies.

Billy Casper GolfDirty data every month; clean data daily, integrate.

DTV.govMassive stakeholder base. Broadband.gov

IMPACT:

- Communicates progress with development of plan- Invites public participation- Integrates public and private issues- Collects and shares policy drivers- Represents online version of National Broadband Plan in progress- Crowdsourcing

3. Examples IT-DrivenTransformation Through Data-Driven Dashboards

Portfolio ManagementRapid training under fast growth; early problem warning, scale.

Broadband.govStrategy creation; communicate multiple constituencies.

Billy Casper GolfDirty data every month; clean data daily, integrate.

DTV.govMassive stakeholder base.

IMPACT:

- Enable growth- Drive consistency and predictability- Inform stakeholders

Portfolio Management

4. Summary IT-DrivenTransformation Through Data-Driven Dashboards

KEY TAKEAWAYS

Manage Behavior:

Keep focus on KPIs:

Source operational data: The source data must be a natural by-product of an existing business process.

If it's not, change the business process to get it, don't add extra reporting

requirements.

Concentrate on a few simple, readily computable KPIs that most directly

measure what you want to influence or communicate.

The transparency achieved provides a stunning opportunity for behavior

modification. But, don't underestimate the effort required to

institutionalize adoption, lest data quality suffer.