presentation on awareness of iso 9001 2008

Awareness on Quality Management System (ISO 9001: 2008) Requirements

Aug 2012By: Susheel Sharma Lead Assessor- IAU

Quality Management System ISO 9001: 2008

Quality Management is defined as:

“Co-ordinated activities todirect and control an

organization with regardto quality”.

8The Quality ManagementPrinciples

1. Customer focussed organisation2. Leadership3. Involvement of people4. Process approach5. System approach to management6. Continual improvement7. Factual approach to decision making8. Mutually beneficial supplier relationships

Vision:Be the quality supplier of choice for Saudi Aramco and its Partners.

Mission:We add value to Saudi Aramco and local economy through implementation of integrated quality management systems and technology solutions to ensure quality and integrity of Capital Projects and Operating facilities.

Location: http://sharek/orgs/30003279/Pages/Default.aspx

Inspection Department

Scope of ISO 9001:2008

Demonstrate ability to consistently meet customer and regulatory requirements; andEnhance customer satisfaction through application of the system and continually improve the system.

Exclusion: Clauses 7.3, 7.4 & 7.5.4 excluded from ID QMS Manual Rev 04

ISO 9001:2008

Main Clauses

4 Quality Management System

5 Management Responsibility

6 Resource Management

7 Product Realisation

8 Measurement, Analysis & Improvement

Process Model ISO 9001:2008

4 - Quality Management SystemISO 9001:2008

4.1 General requirements

- establish, document, implement, maintain and continually improve

ID Outsourced ActivitiesOUTSOURCED PROCESSES LEVEL OF

OUTSOURCING

CONTROL PROCEDURE

Inspection and Certification services of Elevating and Lifting Equipment

100%7.0-WI-01-OID/CIU

7.0-WI-02-OID/CIU

Civil Lab Testing100% 7.5-WI-PID-BP&CTU-01

Projects and Vender Inspection services; General Inspection Services (GIS)

Partial 7.0-WI-02-PID

NDT services Partial 7.0-WI-24-OID/NDTU


4.2 Documentation requirements

“Our documented management system.”

4.2-QAP-01-ID: Control of Documents4.2-QAP-02-ID: Control of Records8.2-QAP-01-ID: Internal Assessments8.3-QAP-01-ID: Control of Non Conforming Service8.5-QAP-01-ID: Corrective Action Procedure8.5-QAP-02-ID: Preventive Action Procedure

-documents for effective planning, operation and control

Location: http://sharek.aramco.com.sa/orgs/30003279/Procedures


4.2.2 Quality manual“Write down what we do.”

- justification of exclusions - documented procedures or reference to them - details of the interaction between processes of the QMSLocation of Approved ID QMS Manual Rev 04:http://sharek.aramco.com.sa/orgs/30003279/Pages/QualityManual.aspx


4.2.3 Control of documents“Provide people with the information they need.”

- document approval, review and update- Status of the documents ex: Current- availability- legibility and readily identifiable- documents of external origin- prevent unintended use of obsolete documents

CONTROLLED


4.2.4 Control of records“Managing our records.”

- identification, storage, retrieval, protection, retention, disposition

5 - Management ResponsibilityISO 9001:2008

5.1 Management commitment “Commitment to quality.”

- Top management to provide evidence of commitment

5.2 Customer focus“Do we know what our customers want?”

- Top management to ensure that customer needs and expectations are determined and met

- Enhancing customer satisfaction


5.3 Quality policyThe Inspection Department will consistently provide inspection services that meet or exceed our customers’ requirements.

We shall achieve this through continually improving the effectiveness of our Quality Management System.Location:ID QMS Manual REV 04 Clause 5.3

5.4 Planning“Setting quality objectives.” - measurable objectivesDetails of our objectives are in Operating Plan and where possible there are broken down to Division and Unit levels. Measurable Objectives for included in Projects PQPs.

- process of change is controlled to ensure the integrity of the QMS


5.5 Responsibility, authority and communication

5.5.1 Responsibility and authority

- what are we expected to do (responsibility)- what are we allowed to do (authority)

5.5.2 Management representative (ID MR: Mr. Humaid M. Al-Mutairi)“Who reports on the QMS?”

- appointed by top management


5.5.3 Internal communication“Keeping our people informed.”

- communicate regarding the effectiveness of the QMS


5.6 Management review“Is the QMS working?”

- Inputs: Current performance and improvement opportunities

- Outputs: Considerations from management reviews


6.1 Provision of resources“What is needed.”

- implement, maintain, and improve QMS- enhance customer satisfaction

6.2 Human resources6.2.1 General

- education, training, skills, experience

6 - Resource ManagementISO 9001:2008

6.2.2 Competency, awareness and training“Ensuring competence.”

- determine competency- identify gaps- provide training or take other action- evaluate the effectiveness of actions- awareness of the relevance and importance of activities- maintain appropriate records


6.3 Infrastructure“Ensure that working conditions are suitable.”

- workspace- equipment- support services

6.4 Work environment

- managing the work environment


7.1 Planning of realization process“Planning our process management.”

- consistent with the requirements of the QMS

7 - Product RealizationISO 9001:2008

7- SA Procedure Control - Saudi Aramco Engineering Standards (SAES) are standards, approved by Saudi Aramco Management that establish minimum requirements for the selection, design, construction, test, maintenance, and repair of equipment and facilities. - Saudi Aramco Materials Systems Specifications (SAMSS) are specifications, approved by Saudi Aramco Management, that establish minimum engineering, design, fabrication, and testing requirements for the procurement of material and equipment. - Saudi Aramco Engineering Procedures (SAEPs) have been established as a uniform method of assembling directions to accomplish various engineering activities. These procedures have been approved by Saudi Aramco Management, and provide instructions for the activity and set responsibilities for accomplishing it. - Saudi Aramco Standard Drawings are a special type of engineering drawing that is pre-approved by Saudi Aramco Management for use throughout the Company. They provide uniformity in design, procurement, fabrication and installation of materials and equipment in Company facilities. Their use is considered mandatory, to the extent indicated by specific Saudi Aramco Engineering Standards (SAESs) and Saudi Aramco Materials System Specifications (SAMSSs). Location:http://standards.aramco.com.sa

7.2 Customer-related processes“Make sure we understand and can meet our customers’ needs”

7.2.1 Determination of Requirements

7.2.2 Review of Requirements


7.2.3 Customer communication“How do we communicate with our customers?”- The Department Manager and Division Superintendents are responsible for maintaining necessary communication with the customers regarding inquiries and customer feedback (including complaints). - The Senior Planning and Programming Analyst maintain a user/customer website

Location:http://sharek/orgs/30003279/Pages/default.aspx


7.3 Design and development(Excluded in the ID QMS Manual Rev 04)7.3.1 Design and development planning“Providing a disciplined approach.” 7.3.2 Design and development inputs“What do we need to consider?” 7.3.3 Design and development outputs“What have we done?”


7.3.4 Design and development review“Are we on track?”

7.3.5 Design and development verification“Have we got it right?”

7.3.6 Design and development validation“Does it work?”

7.3.7 Control of design and development changes“Controlling changes.”


7.4 Purchasing (Excluded in the ID QMS Manual Rev 04)7.4.1 Purchasing control“Who do we get it from?”

- type and extent of control- evaluate and select(criteria for selection)- record results of evaluation

7.4.2 Purchasing information“What do we need?”

7.4.3 Verification of purchasedproducts“Did we get what we ordered?”


7.5 Production and service provision7.5.1 Control“Controlling what we do.”

- document processes where necessary- suitable equipment- product characteristics- monitoring and measurement- release, delivery and post-delivery


7.5.2 Validation of processes“When we cannot measure the results of our process.”

- qualification of processes, equipment, personnel, defined processes- records, re-validation

7.5.3 Identification and traceability“Keeping track of what we’re doing.”

7.5.4 Customer property (Excluded in the ID QMS Manual Rev 04)

“Looking after what our customer provides to us.”


7.5.5 Preservation of product“Looking after the product and/or service.”

- preserve product during internal processing and final delivery

- identification, handling, packaging, storage and protection



7.6 Control of monitoring and measuring devices“Having confidence in the equipment used to check our work.”

- Where conformity is determined through the use of measuring equipment

- calibration processes

- safeguarding from adjustment or damage

- records of calibration

- reviewing previous results

8.1 General“Planning the monitoring activities.”

- define, plan and implement monitoring and measurement activities for:

- conformity - improvement

8 - Measurement, Analysis & ImprovementISO 9001:2008

8.2.1 Customer satisfaction“How satisfied are our customers?”

- monitor information relating to customer perception

8.2.2 Internal audit“Are we doing what we say, anddoes it work?”

- audit program, status and importance- management responsibility



8.2.3 Monitoring and measurement of processes8.2.4 Monitoring and measurement of product“Checking that things are right.”

- monitor processes and products- identify potential problems- verified at each key step (product)- maintain records- authorities for acceptance

8.3 Control of nonconformity“Sorting out product or service problems.”

Any product or service not fit for use is:- identified- controlled- rectified- customer acceptance if appropriate


8.4 Analysis of data“Do the measurements reveal trends?”

- customer satisfaction- conformance to requirements- characteristics of process, products and their trends- suppliers


8.5 Improvement8.5.1 Continual improvement“What improvements do we plan to make?”

8.5.2 Corrective action“Fixing the cause of known problems.”

8.5.3 Preventive action“Preventing potential problems.”


We would love to hear your valuable feedback on this

awareness session through email:

(Mutahm0c) & (sharsx0a)

Thank you