presentation of working group 9 activities : quality of service and consumer affairs
DESCRIPTION
BACKGROUND……./2 WG9 is comprised of three Working Parties: WP 1: Consumer Issues WP2: Quality of Service Issues Joint Party: Coordination on regional and international activities WG9 has conducted 4 meetings: Nairobi: March, 2014 Arusha: June, 2014 Kampala: December, 2014 Kigali: April, 2015TRANSCRIPT
PRESENTATION OF WORKING GROUP 9 ACTIVITIES
:
QUALITY OF SERVICE AND CONSUMER AFFAIRS
Yvonne UMUTONI
Chairperson of WG9
BACKGROUND
• Formed in 2013
• Merger of QoS taskforce and Consumer Issues Committee.
• Changed the name from “Consumer Protection, Awareness
and Empowerment”, to “Quality of Service and Consumer
Affairs”.
• Mandate: To provide clarity and guidance on consumer and
quality of service issues in the EACO member states.
BACKGROUND……./2
WG9 is comprised of three Working Parties:• WP 1: Consumer Issues• WP2: Quality of Service Issues • Joint Party: Coordination on regional and international
activities
WG9 has conducted 4 meetings:• Nairobi: March, 2014• Arusha: June, 2014• Kampala: December, 2014• Kigali: April, 2015
WG9 TERMS OF REFERENCE
– Develop guidelines for Consumer Education
– Identify basic consumer rights and obligations
– Develop guidelines for Consumer Complaints Handling
– Develop strategies for consumers empowerment and enhanced
involvement of Consumer Associations
– Identify parameters for QoS and QoE as per ITU standards.
– Identify methodology for measurement and monitoring of QoS in
telecom networks.
WG9 TERMS OF REFERENCE…./2
– Harmonize QoS and QoE parameters of various networks
(including mobile networks, legacy PSTN networks, IP networks).
– Develop a framework for combating counterfeit/ substandard
terminals in the EACO Member states
– Coordinate and follow up the work of the relevant ITU Study
Group(s)
WG 9: MANAGEMENT STRUCTURE
WG9 ACCOMPLISHMENTS
EACO Guidelines for Consumer Education
EACO Guidelines on Consumer Complaints Handling
EACO Consumer Rights and Obligations
EACO Guideline of Quality of Service for Voice
Service in Mobile and Fixed Networks.
WG9 ACCOMPLISHMENTS…./2
EACO Guideline of Quality of Service of Data Services in
Mobile Networks
EACO Guideline of Non-Technical Quality of Service
Parameters for supporting ICT Services aspects
Framework for combating the importation, supply and use of
counterfeit / substandard terminals in the EACO member states
FUTURE WORKS OF THE WG9
Finalizing the work in progress of the WG9 activities as per
the ToR’s
Addressing outstanding ToR’s
Conduct WG9 Validation Workshop
Organise a joint workshop between EACO and ITU-T SG12
on QoS and QoE Issues
EMERGING ISSUES
QoS and QoE of emerging technologies
(multimedia services, broadband networks
including LTE….)
Child online Protection
Consumer Protection and QoS Issues of Digital
Financial Services
Etc.
Thank You