INSTITUTE OF PROFESSIONAL EDUCATION AND RESEARCH

PRODUCTION, OPERATION AND

MANAGEMNET

NEW OPERATIONS TECHNIQUES

Submitted to: - Submitted by:-

PROF. AMIT TIWARI NEHA SINGH

MANISHA AGARWAL

GOMTI DEVI

(GROUP NO. 11)

NEW OPERATIONS FOLLOWED BY COGNIZANT INDIA

INTRODUCTION:

Cognizant is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses.

With the global economy rebounding, the emerging technologies have created a constantly churning marketplace—with consumer preferences to match. To compete, in this scenario firms need to reposition themselves for higher performance and new growth opportunities. Among the more prudent steps you can take: Transformation of IT foundation to become more adaptive to customer needs.

Some of the operations adapted by COGNIZANT are:

1) Operations Maturity Model

What is it?

Operations Maturity Model is an ITIL-based operational framework, driven by metrics, that truly makes remote infrastructure a management science.

Implications of this operation:a) This measures delivery, automation and technology at both a customer and a practice

level. b) DMI (Delivery Maturity Index), TMI (Technology Maturity Index) and AMI

(Automation Maturity Index) provide internal and external process and performance benchmarking.

c) ITIL best practices and technology run-books are implemented across all engagements. This ensures operational excellence through process standardization and productivity improvement.

d) It also provides cost reduction through continual service improvement and strong governance. All of which leads to high satisfaction levels.

2) Cognizant Signs 5-Year, Multimillion Dollar Invensys Operations

Management DealCognizant Technology Solutions Corp. (CTSH) has signed a five-year, multimillion dollar deal with a unit of the U.K.'s Invensys PLC (ISYS.LN). Cognizant will augment and maintain Invensys Operations Management's product suites. Invensys provides technological solutions to sectors such as industrial automation, rail transportation and controls.

3) Cognizant Acquires Core Logic’s India Services OperationsCognizant Technology Solutions had entered into a definitive agreement to acquire the Indian services operations of Core Logic, an information services and analytics company, to increase its services capabilities for the mortgage industry.

Core Logic’s Indian operations in three cities will provide capabilities in software product development, analytical modeling, back-office services and technology support to Cognizant and its customers, primarily in the U.S. mortgage and real estate markets, (Cognizant will be absorbing about 4,000 of Core Logic’s 10,500 staff).

4) Cognizant expands its Kochi operationsCognizant is expanding its operations in Kerala by leasing 15 acres of land at the Kochi Info park campus. The first phase is being built at a cost of approximately Rs.250 corer and will consist of a 550,000 sq ft software development block, which will accommodate over 4,000 professionals.

5) Controls & Operations Management (COM) Cognizant's team of COM consultants provide solutions spanning products, implementation, support, and enterprise integration (ERP to plant automation) services. And for global manufacturers, they reduce total cost of ownership by standardizing implementation across international production locations.

NEW OPERATIONS FOLLOWED BY PEPSICO INDIA

INTRODUCTION:

 Although PepsiCo Inc is relatively young, founded in 1965; it has its way to become one of the largest producers in its three industries. With brands that are almost 100 years old, PepsiCo. has become a company for the 90’s. This company spans almost every area of the “junk food” market, which includes products in the beverage, snack and the fast-food restaurant fields. Their brands and their talented staff are their weapons of success.

Pepsi Cola is doing operation in the following cities. Pakistan Beverages Ltd in Karachi & Hyderabad. Sukkur Beverages (Pvt ) Ltd in Sukkur . Shamir & Co. in Multan. Hydra Beverages ( Pvt ) Ltd in Islamabad. Glass Bottles in Lahore. Punjab Beverages ( Pvt ) Ltd in Faisalabad. Mehran Bottles in Gujranwala.

Some of the operations adapted by PEPSICO are:

1. Technological Improvements That Save Water

To meet our goal of improving our water-use efficiency by 20 percent per unit of production by 2015, we've incorporated many other technological improvements in our global manufacturing operations. For example:

In the U.K., our Walkers business is not only reducing its water usage at its largest potato chip facilities, but we're developing technology to capture the natural water from the processing of potatoes with the aim of making our major potato chip–making facilities water-self-sufficient by 2018. The initial milestone, part of a three-year target to reduce water-use, is a 45 percent reduction by the end of 2011

Water Consumption

Water Consumption(MM Cubic Meters) FY 2010 FY 2009 FY 2008 FY 2007 FY 2006

Legacy Food 34.0 34.8 38.2 38.2 38.0

Legacy Beverage 27.5 25.7 26.9 26.3 25.9

Total Legacy 61.5 60.5 65.0 64.5 63.9

Acquisitions 44.5 3.4 N/A N/A N/A

Total 106.0 63.9 65.0 64.5 63.9

The PepsiCo Foundation and the PepsiCo China business have contributed $2.5 million to bring access to safe water to 56,000 people in western rural areas of China since 2001.

The PepsiCo Foundation announced its contribution of $5 million to the IDB's Aqua Fund, which aims to provide access to safe water and sanitation to at least 500,000 people in Latin America and the Caribbean.

The PepsiCo Foundation announced a $5 million grant in June 2011 to support the All-China Women's Federation (ACWF) in its efforts to provide access to clean water in rural areas of China. The grant—which will be awarded over a three-year period and administered by Give2Asia, a U.S.-based nonprofit organization founded by the Asia Foundation—will help fund the efforts of ACWF's China Women's Development Foundation (CWDF) to provide safe water access for 500,000 people in the central and western regions of China by 2015.

2. High-level strategic view of the organization’s relation to sustainable palm oil and related longer term objective.

PepsiCo joined the RSPO in April of 2009. Since joining the RSPO, we have assessed our use of palm oil in the production of our products. During the past year, PepsiCo has supported a moratorium on the illegal deforestation of high conversation value forest in Indonesia, asked our suppliers to confirm that the palm oil we purchase has not been produced from illegally deforested land, and are now committing to purchase 100% certified sustainable palm oil (CSPO) in the production of our products by 2015. We continue to be encouraged at the development of the CSPO supply chain, and each market in which we operate will assess the most optimal supply chain mechanism for purchasing CSPO. The conversion to CSPO is aligned with our Performance with Purpose agenda. At PepsiCo, Performance with Purpose means delivering sustainable growth by investing in a healthier future for people and our planet. We view our membership in the RSPO and our commitment to purchase 100% CSPO by 2015 as key planks to our overall agenda.

3. Time bound plan with milestones/targets.

·Purchasing certified sustainable palm oil products started in 2010 and will be completed by 2015

4. Targets for the next reporting period.

Each region that uses palm oil in their production is analyzing their current supply chain, and assessing the use of CSPO. As the CSPO supply chain continues to develop globally, this will enhance our ability to effectively source CSPO in the markets where we utilize and produce our snacks. By the next report, we will have a region by region plan for converting to CSPO by 2015.

5. Human sustainability

Increasing the amount of whole grains, fruit, vegetables, nuts, seeds and low-fat dairy in our global product portfolio. It also means reducing the average amount of sodium per serving in key global food brands, in key countries, by 25 percent by 2015 (with a 2006 baseline); reducing the average amount of saturated fat per serving in key global food brands, in key countries, by 15 percent by 2020 (with a 2006 baseline); reducing the average amount of added sugar per serving in key global beverage brands, in key countries, by 25 percent by 2020 (with a 2006 baseline).