presentation id cisco and/or its affiliates. all rights reserved ......flexity and cisco hcs first...
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Cisco and/or its affiliates. All rights reserved. Presentation_ID Cisco Public
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Cisco and/or its affiliates. All rights reserved. Presentation_ID Cisco Public
Cisco’s HCS with FlexITy Session ID T-SP-29-B
Chris Johnson – TSA, Cisco Cloud Collaboration Sales
Peter Stavropoulos, FlexITy, President and CEO
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Cisco and/or its affiliates. All rights reserved. Presentation_ID Cisco Public
Session Agenda
Cisco’s Collaboration Vision
What is HCS?
Why HCS?
FlexITy and the FlexTEL Offering
3
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Cisco’s Collaboration Vision
Simple User Experiences, Innovative Business Solutions,
Deployment Flexibility
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On Premises Hybrid Cloud
Cisco
Unified
Communications
Cisco UC – Choose your deployment model
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What is HCS?
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HCS Major Elements
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HCS Management Unified Communication Collaboration Applications
Cloud Ready Virtualization Platform
Scalable, Resilient Network
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Cisco’s Hosted Collaboration Solution
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PSTN
SP Core Systems Virtualization Management
UC Service Activation
Service Assurance SaaS Cloud
SAN Storage
Softswitch/ SBC
Unity Cxn CUPC CUCCE
ASR
1000
CUCM
Dedicated UC applications per
customer shared across Cisco UCS hardware MSP
Data Centre
Customer 1
Customer 2 Customer 3
Customer 1
Customer 2 Customer 3 Customer 4
Mobile Clients
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MPLS Core
Nexus 1000V – Virtual Switches
FC
Customer Environments: Cisco Unified Communication and Collaboration suite of applications
Typical HCS Datacenter Architecture
Access Layer (62xx)
Collapsed Core & Aggregation Layer (Nexus Switches)
FC
L2 L2
L3 L3
SAN Storage SAN Storage
MDS 9000 SAN Switch
MDS 9000 SAN Switch
UCS B-Series Chassis and Blades running VMware
FCoE FCoE
ASR 1000 ASR 1000
Up to 10 Chassis
ASA ASA
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Services Product Support
Voice & Video Unified Communications Manager, Unified IP Phones, Jabber
Full
Voice Mail & Integrated Messaging
Unity Connection Full
Presence & Instant Messaging
Unified Presence, Jabber Full
Mobility Services Unified Mobility, Mobile Clients Full
Web Collaboration WebEx Meeting Center Full
Attendant Console Cisco Unified Enterprise Attendant Console Full
Video Conference Cisco Telepresence TPaaS
Contact Center UCCE and CVP CCaaS
Cisco HCS Applications
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Cisco HCS Management
Fully Tested Solution in Cisco Labs
Allows partners to easily manage their HCS clouds at scale
Fulfillment, Billing and Assurance Capabilities
Ability to extend portals to their end customers (administrator and end-user self-care)
Tools for upgrades, backup, license management, deploying virtual machines, etc.
Kept current with latest releases of Cisco UC applications
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Why HCS?
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Demand for Cloud continues to reach expectations
25% of surveyed companies utilize hosted
services, of non-users 47% likely to use hosted services within next 12 months
Frost and Sullivan
By 2016 over 50% of all net new deployments of video infrastructure will be
delivered from the cloud or as software-as-a-
service (SaaS)
Gartner
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Why are customers choosing HCS?
• United 60 dispersed sites under
a common cloud service
• Scaling to meet fluctuating
seasonal demand
• Improved collaboration and
increased productivity among
20,000 employees at 75 sites in
25 countries
• Reduced maintenance
resources
• Lowered TCO by 25%
• Bridged organizational silos
• Accelerated decision-making
• Reduced TCO by 72% at
headquarters and by 40-50% at
other sites
• Rapidly replaced voice and
contact center system to host
2012 Democratic National
Convention (DNC)
• Capitalized on strong growth by
quickly rolling out a flexible and
reliable cloud UC service
Rapid Deployment Reduce Complexity Reduce Costs
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Geographical Reach/Locations
Current Relationship with Partner?
SIP Trunking / UC
WAN
Application Requirements (UC,
Video, CC, etc.)
Unique Integrations (some partners
may be more flexible than others)
Pricing/Bundles Offered
Which HCS Partner fits your business?
http://www.tp.pl/
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What’s in a Partner’s Offering/Price?
Partner owns the Cisco Licensing and creates their own bundles and offering,
so end customer no longer worries about licensing, UCSS and ESW
Partner bundles are priced per/user per/month
Phones and other CPE may be included or can be purchased separately
Some partners bundle SIP Trunking, Mobile Integration or other network
services into their bundles
Initial site surveys, design and installation may be included or one-time costs
Once bundles/pricing/other understood, partner can develop quotes
Recommend mapping your users’ “personas” to the partner bundles
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Lawn Service $200.00 Per Month Mow Your Own Lawn • Mower - $5000
• Running over dog
chain - $250.00
• Ongoing Gas & Oil
• Maintenance
• More Grass = More Time
• More Services = More
Time
• More = $$$$
• Kids/Wife Angry
• Lawn mowed/trimmed every two weeks
• Everything included, no surprises
• Options to scale up/down
• Trade-in Options
• Focus on the important things in life
Premise-Based UC BOM HCS Service Offering
Price Comparisons – What not to do…….
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Key to Success – Listen, document and agree before starting deployments
Listen Document
Agreement
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Cisco and/or its affiliates. All rights reserved. Presentation_ID Cisco Public
Listen Document
Agreement
FlexITy and the FlexTEL Offering- HCS
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Listen Document
Agreement
FlexITy Brief Overview
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Listen Document
Agreement
FlexITy and Cisco
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Cisco and/or its affiliates. All rights reserved. Presentation_ID Cisco Public
Listen Document
Agreement
FlexITy and Cisco HCS
First HUCS Deployment – 2009
CRTC Licensed
Cisco environment on the Telecom Services Piece (TSP)
Cisco environment on the Application Services Piece (ASP)
End to End Cisco Products – Best in Class Products in all Data Centres
FlexTEL is now in 3rd Generation
Purposely built HCS / FlexTEL Data Centres to deliver Service
Detailed engagement with the HCS BU to ensure compliancy
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Why Are We in the UCaaS Market- HCS
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Listen Document
Agreement
We Listened to our Customers
Lower Costs Immediately! You need to lower both Capex and Opex
You don’t want to buy and own assets that change every couple of years
You can’t keep up > You cant build what is required > You need to move faster
Asset Obsolescence and Software Update / Upgrade You cant keep buying new servers, new software and paying services for the
upgrades
Why are you running UC HW at less than 10% capacity and paying maintenance and constantly upgrading low utilized HW and SW
You need greater availability especially now that the business is completely integrated
You can’t afford to retain and or train existing staff to meet the evolving business technology requirements
You need to automate all MACs and automate billing
Make billing easy– remove complexity
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Listen Document
Agreement
We Built Our Customers Asks = FlexTEL
To meet our customer requirements
Easy for us – we had no legacy investments in equipment
We had a clean piece of paper to start
We acquired and built our own carrier facilities with new world technology removing other carrier dependency and further removing legacy cost models in facility and people
We worked with Cisco and Ecosystem partners giving us the guidance and security needed to ensure the platform could evolve over time
We had the experience and expertise in Architecting, Building, Integrating and Operating Unified Communications Environments
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Listen Document
Agreement
We Lowered Costs and Delivered
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FlexTEL Customers
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Listen Document
Agreement
FlexTEL Private Sector Clients
Large Media and Entertainment Company 3,000 Users
Large Head Office with 100 remote sites across Canada
UCaaS, Call and Contact Centre with FlexITy SIP Trunking
Existing Cisco Premise Customer
Why We Won – 25% demonstrated cost saving
Buyback of assets including licenses
Increased Availability
Increased MPLS Availability – MPLS Aggregation
Financial Services 1,000 Seats
Compliance Based Solution – SSAE SOC 1 Type 1 reporting requirement
Call and Contact Centre Key – compliant recording and reporting
Full Suite of FlexTEL Products
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Listen Document
Agreement
FlexTel Public Sector Clients
eHealth Ontario Public Process
Why We Won
Demonstrated Cost Saving
Transition from Cisco Premise Solution to a Hosted UCaaS
2,000 Users – buyback of assets including licenses
Multi Site with SRST – end to end Cisco
Hosted Call and Contact Centre
City of Winnipeg Public Process
Why We Won Demonstrated 1.5M in Cost Savings, Technology Advancement
Centrex removal of 4,500 users
130 Sites
Full Suite of FlexTel Products
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What is FlexTEL?
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Listen Document
Agreement
Key Components
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Cisco and/or its affiliates. All rights reserved. Presentation_ID Cisco Public
Listen Document
Agreement
Key Components
Purposely Built FlexTEL / HCS Data Centres
Over 3,000 RU MegaW of Power and 200 tons of Cooling for FlexTEL
10Gig Core – Fully Meshed – 40Gig Ready
Multi ILEC Carrier Connectivity – Agnostic ILEC Diversity
MPLS Agnostic Aggregation – MPLS Carrier Redundancy
SS7 / PSAP Diversity / Redundancy across Geography
911 and Enhanced 911 for Nomadic Services
HCS – Real Time Redundancy and Geo-Redundancy for Real Time DR and Fail Over
Automated Provisioning – Fully Customizable
Integrated and Automated Billing
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Service Components
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Listen Document
Agreement
Key Components
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Cisco and/or its affiliates. All rights reserved. Presentation_ID Cisco Public
Listen Document
Agreement
Key Components
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Cisco and/or its affiliates. All rights reserved. Presentation_ID Cisco Public