Learning Lessons and Debriefing From Training on Public Administration and Management

Development for the Officials of the Government of Sikkim, India

held at Civil Service College, Buona Vista Road, SingaporeMay 07 to June 15, 2012

A presentation to the Hon’ble Chief Minister; Government of Sikkim

by:Participants of Sikkim Civil Service Officers in Singapore

training

Presentation Contents:Submission of learning lessons ,from Singapore TrainingRecommendations on the following sectors:Human Resource Management, Education, Tourism, Civil DefenceUD and Housing, Personnel and Administrative ReformsFinancial and Fiscal Management, Natural Resources, Projects BasedSome pictorial representation of training and learning Conclusion

HUMAN RESOURCE MANAGEMENT

KPI: Grading, counseling, to leave if performance stagnates. Performance bonus. They must develop strategy to function, manage and deliver.

Performance to be measured on the basis of assessment scale devised for such organisations.

Employees’ Potential and performance appraisal; performance management, evidence based performance appraisal.

Meritocracy: Education, Most reliable and convincing investment. Developing, mentoring and harnessing Human Resources for all round development: the Singaporean system

A stake for everyone, opportunity for all. “Government’s role is to get everyone to the same starting point, but how far he can run is left to his own ability.” (Goh Chok Tong; Prime Minister 1990-2004, ‘A State for Everyone, Opportunity for All’)

HUMAN RESOURCE MANAGEMENT (Contd…)Public servants, must be ‘committed’ not ‘neutral’. Civil Servants as Leaders of changeMove people with a reason and set target for new jobs. Strict

transfer policy with movement orders and immediate replacement.

Service and cadre based postingAward for ‘results’ NOT for ‘efforts’Tea/Lunch/Dinner with HoD, HM, HCM to discuss policies and

programmesI ENJOY MY WORK; DO YOU? I ENJOY MY WORK; DO YOU? Initiate job satisfaction in workplace.

A general, unanimous, collective behavior amongst the public servants. Hence, training a priority.

Understanding human behavior Emergenetics for EmployeesInduction to All India Service of the mid-level officers

(Singaporean Permanent Secretary is average 35 year old)

Understanding and leading the Generation ChallengeReward for work; Work for Reward. Enterprise Challenge.Civil Service Officers to submit compulsorily suggestions every year

directly to a Statutory Body. Excellent Public Suggestion Award.Work Improvement Team & Staff Suggestion Scheme.Training for continuous learning. 100 hours for all employees100 hours for all employeesRevamping AATI: strengthening and giving autonomyTraining compulsory. A criterion for progress. Exposure training on similar lines to maintain coherence and

develop a common mindset.Inviting trainers on Emergenetics and ICT from Singapore

HUMAN RESOURCE MANAGEMENT (Contd…)

EDUCATION (HRDD)Holding schools responsible for every development of students,

lesser homework, lesser back-pack, study-free vacations)Sports, music, art and other vocational schools (Niche programmes )Teachers to retire at 55 years with salary of 5 years and full benefitsStudents’ Exposure tours (Chicken with feathers in Singapore)Principal can say no to release his teacher in SingaporeConcept of National Education; to generate awareness on Nation, its

salient features, ideals, spirits, aspirationsGood teachers may not always make good administratorsEducational Savings Scheme of Singapore may be adopted in SikkimEstablishment of Sports School to offer integrated academic &

sports programmes

EDUCATION (HRDD) Contd…

To provide funding for mainstream secondary school with good talent development of programme & proven track records of achievement in their identified area of excellence and niche.

To introduce Teachers’ Morale Boosting ProgramsMandate for teachers to serve in village and remote areas for

three years and extra incentive also provided with a rotational service in town areas.

Education – Focus on aptitude based vocationalisationFocus on youth centric programmes to lead them to right

direction. Early responsibility to be givenBest performing teachers to be given fiscal benefitAssessing teachers’ performance

TOURISMProper training for taxi drivers, transport operatorsBan on public urinal and defecation, throwing of rubbish on the

roads and streets, imposing heavy fines (Singapore is a FINE city)Uniform tagline . Making Sikkim a MICE Destination. Cultural and Heritage tourism for Sikkim; Quality TourismMaintaining Tourist records in Sikkim by random surveyStudy team for signage, mistakes in names, and rectificationOne day every fortnight to be observed as Cleaning DayOnline ILP and travel formalities, complaint box; helplineAmenities designed for tourists and public also. Cluster approach for Tourism Projects – lesser travel for spots.Local people friendly Tourism for sustainable industryTraining dealing staff manning information in dealing people

CIVIL DEFENCEPreparedness : Men, vehicles, animal, equipment, resourcesContinuous Training & capacity building– Physical proficiency of all

disaster personnel mandatory. Involvement of community in the Civil DefenceOptimum use of ICT, mobile phones to be utilizedContinuous learning in peacetime – study of high risk sites,

collecting and updating database continuously. In-depth analysis to meet the immediate threats of disastersCommunity to be involved at all stagesComprehensive Civil Defence Mechanism: Fire, Emergency and

Health, Home Guard and Civil Defence, Land Revenue, Police and Line together.

State to GPU Level Disaster Management and Preparedness Plan

URBAN DEVELOPMENT & HOUSING Waste management and garbage disposal bins at convenient

places, timely collection Proper segregation and recycling of garbageCommunity based garbage and waste management approachMaster plan for Gangtok and other towns and bazaars, zoning,

zipping, numbering, arresting further growth and expansion,Development of green belt, smoking areas, exhibition and gossip

places, Roads, drainage and footpath improvement Parking places and foot-over-bridgesHousing Flats for Government Employees Savings to be contributed in CPF for housing flats

ADMINISTRATIONSingaporean concept of Whole of GovernmentProject planning with objectified outcome, zero failurePerformance based Ranking system of government servants‘Attitude based’ test for recruitment ‘Worry’ for calamity and see ‘opportunity’ in job performanceIntroduction of Work Improvement Team in SikkimKeeping stakeholders as beneficiaries and involving them while

implementing changes and implementing policiesA uniform ‘tea’ and ‘lunch’ time for offices across the State All time service delivery mechanism in public officesRestructuring Office Procedure , Establishment, Finance, Service

and other Rules, specific allocation of business and distribution of work , accountable for poor service delivery. R&D Wing in Depts.

SMART to SMARTER objectives both long term and short term.

Commitment to the Election Manifesto‘Communication Plan’ to communicate Government’s decisionsStrict compliance of every order of the Government Strict control on wastage of water, electricity, food, stationery

etcDepartmental Report Card to Cabinet every year which consists

of targets & achievements and past year’s performanceKey performance indicators , Ministry’s key strategiesCompulsory continuous feedback system on service delivery.Singapore 6 to 5 workdays (research: 5 day model better and

economical)Counter Allowance schemes :-Performance incentives, Bonus for

attendanceSingapore’s PS 21- Leadership is key, Anticipate changeOne stop Service Centre for Public Service Delivery

ADMINISTRATION (Contd…)

FINANCE AND FISCAL MANAGEMENT

Central Provident Fund, minimum 20 % savings compulsory, 16.5% contribution of the government, ensures employees’ future security

Use of ERP mechanism at all check postsTo tie up with Insurance agencies for health insuranceIntroduce medisave scheme – Employees to subscribe to the

contributory scheme.Corporate Tax and Foreign Trade Surplus: main source of

revenueBest Sourcing concept to replace outsourcing practiceStrict austerity (e.g.; one vehicle for one person even he is HoD

for more than one Deptt.)E-procurement for all supplies, tender

NATURAL RESOURCES

Harnessing water and other natural resources available Fauna and Flora managementWater sports, open sports, to make people feel it, feel

themselves a part of it and help maintain it

(No one wants to contaminate water where he goes in)

PROJECT BASEDLIBRARY: LIBRARY: A community place to share ideas, counseling, parenting,

complete reference centre, e-library and e-learningInnovative library, Reference notes on personalities awarded,

rewarded and honoured INFORMATION AND COMMUNICATION TECHNOLOGY:INFORMATION AND COMMUNICATION TECHNOLOGY:Rectification in Mission 2015 of the government in the websiteAll deptt. PSU and Govt Undertaking organs data online with

own websites hosted and updated regularlyInformation kiosks, help desks, designated harnessing more of

ICT, E-Governance to M-Governance, (advisor from Singapore)To create strong, authentic primary database, E-Governance

initiatives

PROJECT BASED (Contd…)COMMUNITY BASED AMENITIESCOMMUNITY BASED AMENITIESCommunity toilets at an interval of ten kilometers along the

National, State and District highwaysOther amenities viz; telephone, refreshment operated by

government linked agenciesCommunity centres with sports facilities, parks, libraries, family

counselling services etc especially to guide today’s youthSECURITY SURVILLIENCESECURITY SURVILLIENCETraffic spaces, parking lots, camera surveillance to monitor

speed and other nuisanceRedressal points, mobile checksImmediate feedback (on-spot grading) of service in public

dealing counters for improving delivery performance

PROJECT BASED (Contd…)TAXI AND PUBLIC TRANSPORTTAXI AND PUBLIC TRANSPORTProper training for taxi drivers, transport operatorsImprovement of public transport in the villagesRegular bus services for employees, students and daily commutersMISCELLANEOUSMISCELLANEOUSInviting international organisations for city and State planningLesser projects, more managementClearly defined objectives in planning policies, objective-focussedFor every program one person should be in charge/accountabilityFor each posting in projects, objective and goal defined in order to

enhance productivity & hold responsibility and accountabilitySocial development and needs to to go hand in hand with

economic development.

Parliament of Singapore

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Mass Rapid Transport: Revolution in Singapore’s Public Transport

Revo lut ioniz ing Hou sing Fla ts

Colour matters; makes difference

Drainage and Roads in Singapore

Library facilities

Signage

Building Teamwork Making Strategies

Service DeliveryWorking Together

Recently publish book Hard Truths Hard Truths by Lee Kuan Yew, the First Prime

Minister of Singapore

Director Ms Tina Tan of CS College, Singapore handing over the for the Hon’ble Chief Minister

CONCLUSIONGood leader will surround himself with better people

Converting weakness to strengthMaking Sikkim another Singapore

It should not be construed as imitating SingaporeIt rather means encashing our opportunities

We are richer and full of resourcesIt is always good to be inspired

Great things happen not by doing different things, but doing things differently.

We thank Your HonourWe thank Your Honour

For having sent us to a rare training programme to a nation that has helped us understand and inspired us share Your Honour’s vision

For having trusted and believed in usAnd we……. Uphold Your Honour’s vision Make it our missionStrategize actionDeliver And make Sikkim synonymous to

Happiness.

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Thanks !