presentation at eden conference 2014: the importance of elearning in transforming organisational...
TRANSCRIPT
The importance of eLearning in transforming organisational strategies: The case study of the RIPE NCC
Sandra Brás Réseaux IP Européens Network Coordination Centre, The Netherlands !Prof. Dr. António Teixeira Universidade Aberta, Portugal !
EDEN Conference Zagreb 10-13 June 2014
2What is the RIPE NCC?
• One of five Regional Internet Registries• Membership based organisation• Funded by membership fees• Distribution of Internet resources (IPv4,
IPv6 and ASN) in Europe, Middle East and Central Asia
Organisation’s description 3
10 000 members 76 countries
4
• Limitations of onsite training courses• Number of LIRs reached per year
• Number of countries covered per year
• Political unstable countries
Why eLearning at the RIPE NCC?
Development stages 5
• 1: Improving the quality of the OER
• 2. Implementing Webinars
• 3. RIPE NCC Academy
• 4. The impact of eLearning in the RIPE NCC’s strategies
Stage 1: Improving the quality of the OER 6
• Short videos
• Real life tasks
• Quick solutions to problems
• Simple language
Stage 2: Implementing the Webinars 7
• Short online synchronous sessions
• Live interaction with trainers
• Easily accessible
• Models based on needs’ analysis
In 2013… 8
• 2347 participants
• 115 training courses
• 31 countries
• 40 live webinars
• 6 new movies (~9000 views)
Stage 3: RIPE NCC Academy 9
• Virtual Learning Environment
• Certification of expertise
• Accessibility to courses
• Proactive tutor’s support
Stage 4: Impact of eLearning in strategies 10
• Two surveys:• Management Team and Executive Board
• Webinars’ participants
Feedback - Members 11
“ It gives the chance to me to improve my knowledge of RIPE NCC’s services and tools (…) without leaving my workplace. Thereby increases my value for my boss”
!
“Quick and precise learning”
!
“(…) and the chance to directly communicate with you and exchange experiences"
Feedback - Management/Board 12
“ One of the most important recent RIPE NCC strategies was to better engage with our membership. eLearning has and will play an important role in achieving this”
!
“Reaching out to more members that normally could not attend training courses”
!
“ The RIPE NCC’s ongoing strategy is to make itself more than just a supplier of number resources to its members”
Conclusions 13
• Indicators show that the introduction of eLearning practices:• Improve communication
• Give visibility and trustworthiness
• Support participation in RIPE Community
• Increase openness and change
• Limitations for short and long term verification
Design & Layout
Current work 14
academy.ripe.netCourse content design
Integration with RIPE NCC
software and systems
AcceptanceBuild RIPE Database
course
Branding
15
Anything else? 16
• Translations - crowdsourcing
• Insights that support broad regional scope, cultural and religious diversity in eLearning
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The End!
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