presentation
TRANSCRIPT
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We Focus on Your IT So You Can Focus on Your Business
Introduction to managed services
Thorough Initial Assessment and Asset Management
24/7 Monitoring, Alerting and Reporting
Security Monitoring and Reporting
Automated Preventative Maintenance
Quarterly Business Reviews
Conclusions
Agenda
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Introduction to Managed Services
Managed vs Unmanaged
Monitoring and Managing
Package Contents
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Unmanaged Managed
1) IT problem occurs
2) Discover issue
3) Place phone call for support
4) Description of problem to the best of one’s ability
5) Travel to site, or use remote access to start digging around for cause of problem
6) Diagnose problems
7) Resolve issue
Break/fix method response
Unpredictable fees
Little to no network visibility
1) 24x7x365 Monitoring
2) Alert of potential issue/alert BEFORE or as problem occurs
3) Instant, accurate diagnosis of problem
4) Rapid remote response or instant self-heal process initiated
Proactive response
Fixed monthly fee
Remote view of entire network
Unmanaged vs Managed
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Proactive Remote Monitoring Solution
Optimum network visibility
Central Dashboard capability
Help desk services
Security monitoring
Network optimization
Proactive Remote Management Solution
Negotiable, affordable SLA agreements
Score operational performance
Compliance assurance
Performance benchmarks
Reports so you KNOW what has been going on
Monitor & Manage
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Thorough Initial Assessment
24/7 monitoring, alerting and reporting
Back Up and Security Monitoring and Reporting
Automated Preventative Maintenance
Business Reviews
Package Contents
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Inventory and Initial Assessment
Initial network assessment
Asset inventory management
Detailed network audits
Warranty tracking
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Site Security Report Comprehensive summary of all security patches applied Complete summary of all MBSA scans performed Summary of work required to improve site security
Site Performance Report Identifies most heavily-stressed devices at a site Highlights devices that may require immediate upgrades
Site Hardware Summary Report Complete overview of your network and its diversity of equipment Easy identification of obsolete hardware
Initial Network Assessment
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Real-time reporting of new assets
Audits can include anything with an IP address:
– Desktops
– Laptops
– Servers
– Network devices such as routers and switches
– Network-attached devices such as printers, fax, scanners, VoIP phones
Audits are run on a predefined schedule
Detailed Network Audits
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Hardware Assets Detailed hardware inventory
Warranty tracking
Comprehensive monthly reporting
Software Assets Complete list of all software patches applied to each system
Software audits to identify all unauthorized software packages
Detailed inventory of all systems
Sub-standard Configuration Report Baseline Report identifies configurations that require updates
Asset audits identify under-performing and under-utilized devices
Asset Inventory Management
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Asset Inventory Reports - disaster recovery of mission-critical information
Device Attributes Report - up-to-date device warranty information
Ensures you do not pay twice for hardware maintenance
Warranty Tracking
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24x7 Monitoring, Alerting and Reporting
Technology
Policy Modules
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Centralized web-based dashboard
Website Monitoring
Alerts
Server Health ReportNetwork and device availability
Alerts and pre-failure indicators
Real-time Alerting and Monthly Reporting
24 x 7 Technology
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Fast, easy and standardized monitoring of most devices
24 x 7 alerting based on what is important for you and your business
Policy Modules
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Security Monitoring
Security
Compliance
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Reduced Risk
Baseline security scanning to detect security holes
Continuous monitoring for viruses, worms, spam ware and other malware
Automated verification of data back up completion
Identification of any failed back ups
Security
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Controlled environment
Physical security
Disaster management
Availability
Information security
Network security
Network health visibility
Reports: Patch Status, Hardware Summary, Device Security, Website Monitoring, Windows Server Health
Compliance
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Automated Preventative Maintenance
Automated Scripting
Automated Patching
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Automated Scripting
Remote CapabilitiesRemotely change settings, apply changes and run scripts to eliminate non-crucial site visits
Shut down of workstationsSave power costs and reduce green house gases
Clean-up of temporary filesDeletes all files in temporary directories
Remotely run scandiskProvides security assurance
Settings are automated OR run on a predefined schedule
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Automated Patching
We can control which patches are
automatically applied and which
require prior approval.
Detailed reports allow us to track
the status of patches needed, rapidly
identify failed patches or find recent
patches that are applicable to you.
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Business Reviews
Monthly Reviews
Quarterly Reviews
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Monthly Reviews
Executive SummaryEstablishes an overall report status of an entire site
Website MonitoringUp-to-date information of website reliability
Patch StatusUpdated security patches that were applied
Server HealthEstablish performance baseline and identifies areas of improvement
Site PerformanceCleared alerts, completed tickets, and executed scripts summary information
Work CompletedCleared alerts, completed tickets, and executed scripts summary information
Monthly reviews will help you to understand where, when and how to best invest your IT budget and control costs.
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Quarterly Business Reviews
A pre-scheduled meeting every 90 days to review work and services, and to identify any areas within your IT infrastructure that are of concern.
1. Detailed review and understanding of your needs and pain points
2. Review all reports and business processes tied to IT
3. Set objectives for the next quarter and start planning
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Sample Report
Executive Summary
Provides a high level picture of your entire infrastructure
Establishes a performance baseline that can be measured over time
Quickly and visually identifies any potential risks based on performance trends
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Conclusions
Package Includes
Thorough Inventory Assessment
24 x 7 Monitoring
Security Assurance
Preventative Maintenance
Business Reviews
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Pricing
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Contact Information
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