7 Steps to Troubleshoot

Kaspersky AntiVirus

Installation Problems by TCleanSoft

Step 1:Check to see if the install was successful but script timed out before verification

After installing the kaspersky antivirus check there is a script which is timed out before verification.

Step 2: Remove any previously installed AntiVirus products

The new version of Kaspersky AntiVirus now has an uninstall option.

Install> Install> Advanced Options –“Uninstall prior A/V”

Step 3: Run agent updater then attempt new Kaspersky AntiVirus install

If you want to install the kaspersky AntiVirus. Go to

Agent> Upgrade Version> Update Agent then check the box“Force update even if agent is at version 8.0.0.0 – 6.5.0.0” and run it.

Step 4: Check to see if there are any stuck scripts

If there is any script which is preventing the Kaspersky AntiVirus.Follow this step to prevent from stuck scripts.Agent Procedure> Manage Procedures> Agent Procedure Status or KLC> Agent Data> Pending Procedures

Step 5: Is Kaspersky AntiVirus asking for a reboot?

If Kaspersky AntiVirus asking for a reboot . Go to

AntiVirus> Show> Machine at top Column Sets> Reboot

Step 6: Are your credentials set?

Check the credentials (if added) on the

Agent> Configure Agents> Set Credentials page

Step 7: Install Manually

You can install Kaspersky Antivirus Manually:C:\kworking\KAV\kes10win_x64.msi or _x86 if 32-bit

If you can't install kaspersky antivirus manually then you can do it by "Windows Installer service could not be accessed” function.

Contact Kaspersky AntiVirus Support by TCleanSoft

Call Us: +1-855-452-5530

Website: www.tcleansoft.com

Email: admin@tcleansoft.com

Address: 803, Oak Glen, Irvine,92618,CA,US