T-Mobilitat

An Intelligent Ticketing System for the Barcelona Area

Index

01 I Public Transportation System 02 I Current Issues 03 I Solution 04 I T-Mobilitat in Numbers

Current Situation

Public Transportation System

Public Transportation System

Territory:

346 Municipalities

5,7M Inhabitants

Train network:

412 Train stations

810km

Bus network:

760 Bus lines

16.190km

Travel titles:

84 Integrated

100 Social (Administrations)

150 Own (Operators)

Operation:

75 Operators

955M Trips/Year

1.250 M€ annual cost

Current Situation

Current Issues

Current Issues

Obsolete technology

Even though magnetic technology is still produced, its

application is limited to environments with a low volume

of information management

High maintenance costs

Since magnetic technology features electro-mechanic

equipment and requires constant fine-tuning (even for

magnetic card-reading), it implies high maintenance

costsº

Technological:

Weak security

The current solution stands unprotected against forgeries

and fraudulent copies

Information losses

The current solution’s characteristics leaves room for

information losses during validations, with an associated

over-cost due to recuperation and/or reconstruction efforts

Impossibility to evolve the pricing model

Service:

• Limited mobility information

• Partial knowledge of travelers’ behavior and

needs

Operators:

• High maintenance and incidence resolution costs

• Non-automatic management systems

Managerial:

Users:

• High number of support-related incidences

• Customer Service is basically face-to-face

• Impossibility to recover lost/stolen titles

Information:

• Heterogeneous real-time transport network information

• Partial information service

Current Issues

Difficulty to expand system

The introduction of new transportation titles is very expensive due to the

current solution’s exhausted capacity

Functional limitations

Many management needs can’t be completed due to the lack of capacity

of both the current solution and the magnetic band

Purchase and usage fraud by certain collectives

Pricing:

Current Issues

T-Mobilitat

Solution

Solution

PRICING MODEL

TECHNOLOGY SOLUTION

MANAGEMENT MODEL

T-MOBILITAT

T-Mobilitat

Solution: Technological Model

Technological ticketing model’s bases

Integrated System

2

1

6

3

4

5

Scalable and Interoperable Solution

EMV bank card

NFC phone

High-capacity chip

Secure System

MODEL TECNOLÒGIC

Integrated System

Central SIC 2 supercluster

CPDs

Communication networks

Each operator and administration’s fixed and aerial communication networks

User-interaction terminals Validators, turnstiles, Automatic Distributors, self-service terminals

Cardboard and plastic cards, phone, EMV bank card

Central System/Metropolitan System

Communication Infrastructure

Central Operating System

Operator Communication Infrastructure

Field Elements

Title supports

CONFIGURATION

COMPI LATION

Secure System T

ran

spo

rt A

pp

lica

tio

n

ISO

78

16

Others

Security Element (SAM)

ATM PROPERTY

ISO 14443 ISO 18092

USER’S SUPPORT USER-INTERACTION TERMINAL

The solution incorporates new security management elements: SAM (Security Access Module): Installed in the UIT, allows for secure operations o Contains orders and passwords o ISO-7816 chip o Manufacturers: NXP, OST, Infineon

HSM (HW Security Module): UIT’s SAMs’ Centralized security manager: o Built-in HW (nCipher’s PCI Express) o Password container o Other cryptographic capabilities o ATIu’s functions: Recipient and signature

manager

+

+

WITH THE ASSOCIATED REDUCTION/ELIMINATION OF

CURRENT MANIPULATION AND FALSIFICATION FRAUD

T-Mobilitat chips are:

An integrated circuit (IC) with a dedicated micro-

controller designed to enable loading of transport

and mobility applications

Standardization

T-Mobilitat chips mandatorily act as a normalized

(ISO/IEC 14443) communications interface, and also

allow standard (ISO/IEC 7816-4) data storage and

exchange

High-capacity chip

Secure

T-Mobilitat chips incorporate certified cryptographic

mechanisms and protocols that guarantee non-cloning,

as well as full confidentiality, integrity and authenticity in

all T-Mobilitat transactions

Multi-application

T-Mobilitat chips allow users the loading (and deleting) of

Mobility Applications

Manufacturers:

NFC phone and EMV bank card

EMV bank card validation:

For unimodal trips: One-way trip ticket payment and validation in a single transaction, straight at the validator When discussions start about the project to expand bank cards’ use for multimodal trips, a decision must be made regarding functionality

2

1

NFC phone features:

PVC card manager: Title top-ups Title selection for validation

Phone as a support to access transport: Buy and top-up titles to the phone Access transport (entry and exit-validation)

2

1

EMV

Scalable and Interoperable Solution

To support different pricing models

To be interoperable

To be scalable

The system has been designed

according to international norms,

in management and its supporting

technology systems, allowing:

Mo

bil

ity

Transport

Mobility:

Allows the coexistence of all mobility

modes:

Public transportation, parking lots, tolls,

public biking, etc.

Transport:

All transport companies work in sync,

according to central ATM specifications

New technologies:

New products

New chips

New technologies

New pricing models

T-Mobilitat

Solution: Management Model

Mobility Management

The solution becomes a mobility management

and transport planning support tool

Technology Maintenance and Operation

The new solution improves the ticketing

technology’s maintenance and operation tasks,

and reduces the impact on the transport

services’ operation

Ticketing management is based on the following factors:

New Management Model

Customer Service

Implementation of a new customer service model,

supported by two new Customer Service Centers and

operator service points

Mobility Information

Transport information model supported by two new

interconnected Transport Information Centers

Better user-mobility information, which

allows adjusting supply to real demand

Increase the most used transport services, with

the associated rise in client satisfaction

Adjust services with over-supply, with the

associated cost-reduction

The use of new management tools, supported by passengers’ total mobility traceability

(anonymized based on their validations) provides the system with the following advantages:

Mobility Management

Increased client satisfaction regarding public

transportation services, due to substantial

improvements to its ticketing system

Gives the transportation system a tool allowing it to

implement changes with ease

Pricing system changes

Integration of new mobility services

Reduction in tasks for user-incidence solving

Less impact on tasks regarding transport services

Service quality improvement

Improvement in the control over the state of

the technological equipment

Permanent equipment monitoring

Preventive maintenance

Data analysis allowing predictive maintenance model

The implementation of a more robust solution and monitoring tools provides the

following advantages:

Technology Maintenance and Operation

Reduction in operation and maintenance tasks

Implementation of field element remote management

tools

Operation task reduction

Replacement of electro-mechanic for electronic

components

Removal of components that are worn-off or subject to

constant strain and fatigue

Multi-point – service through a network of

points, consisting of:

Transport operators’ Service Offices

The Catalonia Customer Service Center

The Metropolitan Customer Service Center

Multi-channel – service is offered through

different channels

Face-to-face

Over-the-phone

Digital

The use of new management tools (CRM) and new relationship channels (web and

app) allow for the implementation of a public transportation traveler service model:

Traveler-Oriented Service

Quality

More comfortable: auto-service through digital and over-the-

phone channels

More reliable: Less incidences

More guarantees: Title recovery

Homogeneous: all service points will offer service based on

the same criteria and rules, with standardized service

processes

These services have to comply with user expectations and improve their experience as

public transportation clients

Global

Integrates all the information of all the different

transport modes

Covers the entire territory and reaches all citizens

Incorporates static and dynamic information in real-time

The implementation of new management tools (disturbance tools, route engine) and

new communication channels (web and app) will allow the introduction of an

information model for the public transportation user:

Mobility Information

Multi-channel – transport information will be offered

to the user through different channels, managed by

the operators and both the Catalonia and

Metropolitan Information Management Centers:

Web

App

Information services have to be useful for: - Users, so that they can take optimal mobility decisions at any moment with ease - Transport operators, so that they can easily know the general state of the network, and the disturbances that may affect it

T-Mobilitat

Solution: Pricing Model

Pricing Model

SOLUTION READY TO ADAPT TO NEW PRICING MODELS

PRICING SYSTEM REMAINS UNALTERED IN PHASE ONE

Pricing Model

ROLE MANAGEMENT SYSTEM BASED ON INTERNATIONAL NORMS

84 Integrated titles

100 Social titles (local Administrations)

150 Own titles (transport Operators)

During the first phase of the project’s implementation, all titles remain in place:

Pricing System Remains Unaltered

But it does incorporate:

Exit-validation for all transport services on more than one zone, both for bus and train

Reduction in zone-crossing fraud

Identification of all users with a right to subsidized tickets (in a centralized database)

Reduction in improper purchase and use fraud

A new management system that allows for a more agile way of incorporating new transport

titles and changes in the transport networks

The roles suggested by ISO/IEC 24014 will be strictly followed:

Role Management System Based On International Norms

Product Owner

Application Owner

Operational Domain

Management Domain

Security Manager

Registrar

Compilation and Shipping

Application Seller

Product Seller Customer

Service

Client Service

Operator

Other identified roles:

- Satisfaction Manager

- Support Owner

- Support Seller

Usage-adapted pricing

THE PRICE OF EACH TRIP WOULD BE ADAPTED TO TRUE MOBILITY

User-adapted mobility card

Solution Ready To Adapt To New Pricing Models

The solution will allow future evolution

of the pricing model.

Mixed zone and kilometric system

AROUND CATALONIA

Card type reduction

TENDING TOWARDS A SINGLE CARD

T-Mobilitat

The Project in Numbers

Train operators:

Equipment in 2.700 access control points

1.450 vending machines (purchase & top-up)

Machines in 40 trams

Equipment in 180 ticket offices

200 autonomous validation points

75 transport companies 15.000 professionals

Supply Scope: Field Elements

Bus operators:

Equipment in 3.00 buses

3.100 driver consoles

5.500 validators

3.200 information terminals

14.000 User-Interaction Terminals (UIT)

Software infrastructure:

8 linked information systems

CRM tool (Siebel)

Reporting and dashboard (Oracle)

Route engine & Trip planner (Spatiowl)

IT service management tool (BMC Remedy)

Web content manager (Liferay)

750 transactions/second 45.000 transactions/minute 2.700.000 transactions/hour

Supply Scope: Information Systems

Machine infrastructure:

Technology platform (SuperCluster system and

OVM farm)

Management and monitoring system

Storage and backup system

Distribution in 2 CPDs

High-performance communication networks

High performance High capacity High availability

2019

1 2 3 4 5 6

2017 2018

1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12

2016

11 12

Preparation

Global Planning

Definition

Development and technical tests

Engineering

Manufacturing, technical tests and deployment

Communication campaign

Development and technical tests

Manufacturing, technical tests

and deployment

Validation tests

Training Training

Validation tests

GSP

WM

T-Mobilitat is a project led by the Catalonian

Administrations GSP

WM

Project Launch December 2018

T-Mobilitat

Welcome to the new mobility