FootPrints 6.6The Most Easy-to-use and Comprehensive

100% Web-based Service Desk

Agenda UniPress Software Overview Our Customers Our Products & Services System Architecture Products & Major Features Differentiators What’s New in FootPrints 6.6?

UniPress Software – Company

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UniPress Software develops web-based service desk software for help desk and customer support automation Our products and services are sold:

directly by UniPress’ sales force in the US and Canada through an emerging reseller channel in the US and Canada by a network of international distributors throughout the world

Growth trend for UniPress and the FootPrints tools Average growth over the past 4 years was 25%+ 1st Half 2004 – strongest half in the company’s history September 2004 was our largest revenue month ever September 2004 – successful, first FootPrints User Conference

The Markets We Serve with Web-based Service Desk Automation

Help Desk Market Origin Since 1996, UniPress has been marketing FootPrints

technology to small-to-mid-sized organizations and departments in large organizations

Expansion into Customer Service/eService Market Several years ago, our customers began purchasing

FootPrints for external customer support, and often a combined use for customer support and help desk automation

In 2003, we expanded our market direction to address the customer support automation market

Launched the FootPrints Hosting Service Feature development for customer support Added telephony integration

FootPrints Tools Are in Use by Nearly 2,000 OrganizationsA Few of Our Customers:

Industry Awards, Best Practices, & Market Reports

Industry Awards for the FootPrints Products

FootPrints Was Verified as ITIL-Compliant by Pink Elephant 6/04

Market Reports UniPress Software achieved inclusion in the renowned Gartner Group

Consolidated Service Desk Magic Quadrant Report for the first time in 2003 UniPress Software has been covered in numerous market reports developed by Forrester/Giga Information Group & Aberdeen Group

2004 - 2000 2003 & 20002004 & 2003

FootPrints Line of Products & Services

Our Products FootPrints FootPrints for eService FootPrints Hosting Service FootPrints for Exchange

Integrated, Add-on Tools to FootPrints Technology

FootPrints Dynamic Address Book Link

FootPrints Dynamic SQL Database Link

FootPrints Asset Management

FootPrints LANsurveyor

FootPrints Line of Products & Services (cont’d)

Integrated, Add-on Tools to FootPrints Technology (cont’d)

FootPrints Integration with Microsoft SMS Asset Management FootPrints Software Deployment FootPrints NetSecure* (new integration with FootPrints 6.6) FootPrints Telephony FootPrints Live eSupport FootPrints Integration with RightAnswers Knowledge-Paks

Integration with Salesnet Hosted CRM Sales Force AutomationAdditional Integrations

FootPrints Line of Products & Services

Our Services FootPrints Training Courses Customization and Consulting Help Desk Institute Certified and Best Practices Courses

FootPrints Technology – Why It Continues To Be Different

Signature ease-of-use by design for all users customers, agents, and administrators alike

Comprehensive feature set at an affordable price Flexible 100% web-based framework that is easy to

deploy, customize, expand, and scale Attractive TCO for range of customer sizes - affordable

license and hosting costs coupled with minimized soft costs (no programming, no dedicated staff, and no consulting)

FootPrints Technology – Why It Continues To Be Different (cont’d)

Faster ROI due to rapid implementation and customization

Multi-project capability for unlimited number of projects for varying departmental and corporate needs

Support business process and best practice automation

100% Web-based Architecture

EmailMicrosoft Exchange,

Lotus Notes,Sendmail, Novell, etc.

DatabaseSQL Server, Oracle,

Access, MySQL,Postgres, or buillt-in database

AuthenticationWindows, LDAP, UNIX, or

Native FootPrints

Firewall

Internal Usersvia Web Browser

Remote Usersvia Web Browser

LDAP or external database directory -

Microsoft Active Directory,Lotus Notes, Oracle,

Microsoft SQL Server, etc.

Web ServerIIS & Apache Network Security

and Monitoring viaFootPrints NetSecure

Asset Discovery Database via FootPrints Asset Management,

FootPrints LANSurveryor,

Or FootPrints Integration with Microsoft SMS

FootPrints 100% Web-based Architecture

EmailMicrosoft Exchange,

Lotus Notes,Sendmail, Novell, etc.

DatabaseSQL Server, Oracle,

Access, MySQL,Postgres, or buillt-in database

Asset DiscoveryDatabase

Powered by Centennial,or Microsoft SMS

AuthenticationWindows, LDAP, UNIX, or

Native FootPrints

Firewall

Internal UsersVia Web Browser

Remote UsersVia Web Browser

LDAP or external database directory -

Microsoft Active Directory,Lotus Notes, Oracle,

Microsoft SQL Server, etc.

Web ServerIIS & Apache

FootPrints is ITIL Service Support Certified

FootPrints meets the ITIL (Information Technology Infrastructure Library) standards for help desks to run efficiently

FootPrints software was awarded the ITIL Service Support certification through Pink Elephant’s PinkVerify program

This product has been verified as meeting the minimum functionalrequirements for ITIL compatibility by Pink Elephant – The ITIL Experts.

FootPrints Technology& its Recent Emergence in the eService Market

One of the first web-based service desk solutions, FootPrints enables customers to automate their service and support operations

FootPrints’ flexibility and web architecture make it easy for customers to customize the system to streamline multiple business processes

Powerful multi-channel, web-based solution traditionally used for internal support is now being extended for customer service

Beyond its core service desk automation functionality, FootPrints features numerous add-on modules critical for optimizing the service desk, primarily in the areas of automation, integration, workflow, and performance

FootPrints for eService for Customer Support

Centrally ManagedCustomer Issue Tracking

Two-way EmailManagement

Telephony Integration

Sales AutomationIntegration

Dynamic Link toLDAP-based Corporate

Address Books

Workflow & ChangeManagement

CustomerSelf-service Online

Knowledge Management

Automated Tasks & Business Rules

Web-based Administration

Multi-channel Request & Service Management

phone

web

chat

email

wireless devices

telephony

Agents/Admins../Employees/Customers/PartnersOnly need a browser to access via the web,

Email, chat, & wireless devices

Service Level Management

Web-based Reporting & Graphical Metrics

Live eSupport

The FootPrints Hosting Service

UniPress hosts and manages the infrastructure Not an ASP – organizations own the software. They can

later switch to a “non-hosted” implementation if they choose

Each customer gets their own instance of FootPrints with full system admin privileges

Customers can have multiple project instances with differing, customized interfaces and fields – at no extra charge

The FootPrints Hosting Service does not require a large initial setup and customization fee

Organizations can use their own domain names

FootPrints 6.6 What’s New?

New and Enhanced Integrations New! Real-time Network Security and Monitoring Integration with

FootPrints NetSecure New! FootPrints is now integrated with Salesnet’s hosted, on-demand

solution for CRM sales automation Upgraded! FootPrints Live eSupport – now offering VoIP, a white

board, and file transfer capabilities,in addition to previously available screen sharing and chat

FootPrints 6.6 What’s New?

New Features in FootPrints 6.6 FootPrints now supports Oracle databases on Microsoft Windows

platforms The FootPrints Dynamic SQL Database Link (an add-on tool for

FootPrints) has been significantly enhanced New project wizard for ITIL-compliant service management Self-service feature, “auto-add customers”, now offers ability to

authenticate customers against different authentication methods

Network Security and Issue Resolution withFootPrints NetSecure and FootPrints

Provides a direct link to corporate address books, as well as a field mapper to populate issue and asset data from outside tables in SQL Server, Oracle, etc.

FootPrints Highlighted Feature – FootPrints Dynamic SQL Database Link

FootPrints Integration with Salesnet’s CRM Sales-focused Solution

Upgraded FootPrints Live eSupport

Next Steps

Downloads & More Information about FootPrints 6.6 at unipress.com Take a download View more feature information

UniPress’ Technical Support Team support@unipress.com 800.222.0550/732.287.2100 9 am – 5 pm EST

Your UniPress Sales Representative Anadat Consulting Tel: 91 467 28 02 Fax: 91 527 59 04 www.anadat.es