preparing for growth: operations
TRANSCRIPT
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Preparing for GrowthStrategic Plan, Organization-Wide Strategies, Objective 1
Develop and Elite Corps
Session 4-1
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Organization-wide Strategic Objectives
Financially
OBJ 5. Consistently AchieveFinancial Objectives
Within theMarketplace
OBJ 3. Enhance our Portfolio
of Niche Services OBJ 4. Develop Flourishing
Geographic Markets
Organization
OBJ 1. Develop an Elite Corp ofCollection System Professionals
OBJ 2. Implement a Structure forGrowth and Sustainability
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RealizePersonal andProfessional
Growth
Hire theRightPeople
OBJ 1. Develop an Elite Corp of Collection System Professionals
Sales TrainingSessions
Ops TrainingSessions
Roll-outS.O.P.S
Create JobDescriptions
DevelopCareer Paths
DevelopSr. PMs
List Key Hires
Hire CorporateRecruiter
Competitive
CompensationAnalysis
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SOQ Rollout Chapter 1 General Standards Chapter 2 Flow Monitoring Chapter 3 Smoke Testing Chapter 4 Manhole Inspection Chapter 5 Building Inspections Chapter 6 Dyed Water Flooding Chapter 7 Flow Isolation Chapter 8 CCTV Inspection Future
Modeling Pump Station Evaluation Sub-chapters
RPM GATAR
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Directives
Documentation andCommunication of: Major decisions Mods to processes,
policies or procedures MIC Authority
Corporate Data Group EMT
IT Operations Project Regional Office Sales
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Job Descriptions / Career Paths
Establish Grade Levels Full Job Descriptions Consistency in Classifications Uniform Performance Evaluation
Track Career Development Competitive Compensation
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Preparing for Growth Objective 2 Structure forGrowth
Session 4-2
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OBJ 2. Implement a Structure for Growth and Sustainability
Implement RevisedCorporate Organizational
Structure Remove Silos
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BOD
President / CEO
PIC
VP Sales
Marketing
DonnaRenner
PIC FlowMonitoring
Data Group
RPM
EquipmentServices
PIC
Office 11
BDM
PIC
Office 15
PICOffice 17Manager
PICOffice 18Manager
BDM
PICOffice
17Sales
PICOffice 18
Design
PIC QualityControl
PICSoftwareServices
Client services
CassWorks
MobileCass
IT
Hardware
Network
CFO
Accounting
HR
RJN 2013
Safety Acquisitions Contract Management Utilization Resource Management PM Training Production Utilization Risk Mgmt / Insurance Geographic Expansion
President
Functions
ESOP RJN Foundation Software Standards Eng Design Software GIS / Mapping Sales Training Sales Administration Trade Shows Trade Presentations Strategic Planning
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BOD
President / CEO
VP Sales
BusinessDevelopers
ExistingRegions
New MarketGrowth
Marketing
COO
OperationsTools
RPM
MobileCass
GIS /Mapping
Eng DesignSoftware
FlowMonitoring
Dept
Field OpsManager
Data Group
EquipmentServices
Office 11
Office 15
Office 17
Office 18
Director ofTechnology
ClientServices
CassWorks
CityWorks
IT
Hardware
Network
SoftwareStandards
CFO
Accounting
HR
RJN 2014
Sales Training Sales Administration Trade Shows Trade Presentations Geographic Expansion Strategic Partners
VP Sales
Functions
Safety Contract Management Quality Control PM Training Utilization Resource Management Production
COO
Functions
Strategic Planning Acquisitions RJN Foundation
President
Functions
Insurance Finance ESOP Benefits
CFO
Functions
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BOD
President / CEO
VP Sales
BusinessDevelopers
ExistingRegions
New MarketGrowth
Marketing
COO
Design BuildFlow
Monitoring
Dept
Field OpsManager
Data Group
EquipmentServices
Office 11
Office 15
Office 17
Office 18
Director ofTechnology
ClientServices
CassWorks
IT
Hardware
Network
SoftwareStandards
OperationsTools
RPM
MobileCass
GIS /Mapping
Eng DesignSoftware
CFO
Accounting
HR
RJN Future
Sales Training Sales Administration Trade Shows Trade Presentations Geographic Expansion Strategic Partners
VP Sales
Functions
Safety Contract Management Quality Control PM Training Utilization Resource Management Production
COO
Functions
Strategic Planning Acquisitions RJN Foundation
President
Functions
Insurance Finance ESOP Benefits
CFO
Functions
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Business Unit Concept Expansion
NorthernDivision
(PIC)
Wheaton
Chicago Iowa
NewMarket
SouthernDivision
(PIC)
SanAntonio
Dallas
Tulsa
FortSmith
LittleRock
Hot
Springs
Memphis
NewMarket
EasternDivision
(PIC)
BaltimoreOffice
Vienna Virginia
NewMarket
MidwestDivision
(PIC)
St. Louis
Cincinnati Louisville
New
Market
SoutheastDivision
(PIC)
AtlantaOffice
Raleigh
NewMarket
NortheastDivision
(PIC)
Providence
Boston
NewMarket
WesternDivision
(PIC)
Kansas
City
Denver
NewMarket
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Division Concept Today
NorthernDivision
(PIC)
Wheaton
Chicago Iowa
NewMarket
SouthernDivision
(PIC)
SanAntonio
Dallas
Tulsa
FortSmith
LittleRock
HotSprings
Memphis
NewMarket
EasternDivision
(PIC)
BaltimoreOffice
Vienna Virginia
NewMarket
MidwestDivision
(PIC)
St. Louis
Cincinnati Louisville
NewMarket
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Division Concept Transition
Northern
Division(PIC)
Wheaton
Chicago
Iowa
Indiana
Cincinnati
Louisville
NewMarket
SouthernDivision
(PIC)
SanAntonio
Dallas
Tulsa
FortSmith
LittleRock Hot
Springs
Memphis
St. LouisOffice
NewMarket
EasternDivision
(PIC)
BaltimoreOffice
Vienna Virginia
NewMarket
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Division Concept Ultimate
North-EastDivision
(PIC)Wheaton
Chicago
Iowa
Indiana
Cincinnati Louisville
BaltimoreOffice
Vienna
Virginia
NewMarket
SouthwestDivision
(PIC)
SanAntonio
Dallas
Tulsa
FortSmith
LittleRock Hot
Springs
Memphis
St. LouisOffice
NewMarket
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BOD
CompCommittee EMT
VP Sales COO
Office 11 Office 15 Office 17 Office 18
DepartmentManager
Practice
Leader /
Key Role
Future
Office
CTO
CFO CTOEVP
SVP
VP
PIC
P
C
(CEO)
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Preparing for Growth Objective 3 Enhance ourPortfolio of Niche Services
Session 4-3
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OBJ 3. Enhance our Portfolio of Niche Services
FacilitateOnline ClientExperience
Improve FinalReport Delivery
Process
Implement anEngineering QualityControl Program
Improve Mobile Data Acquisition Capability
Roll -out RPM
Incorporate Best -in-classProducts and Services
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Preparing for Growth QA / QC Goals
Session 4-4
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QA - set of activitiesfor ensuring quality inthe processes by whichproducts aredeveloped.
QC - a set of activitiesfor ensuring quality inproducts. Theactivities focus onidentifying defects inthe actual productsproduced.
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Example
Peer ReviewExample
Standard OperatingProcedures (SOP)
How am I going to producehigh quality products?
How well have I done?
Prevention Process Proactive Before Detection Product
Reactive After
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Training on new EITs
Site visit by third-party member with plans in hand.
CMoM audit
Take meeting minutes and distribute to all team members.
Perform constructability review.
Is this QA or QC?
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Where Are We?
Focus on design projects Site visits and peer -reviews
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Where are we going?
Written QA & QC plans for
design projects by Feb 2015
Written QA & QC plans for
ALL projects by Feb 2016
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Design Projects QC Checklist
Office Project #
Prelim PlanSubmittal
Date
Prelim PlanQC Date
QC PESignature
Site VisitQC Date
Site VisitSignature
Final PlanSubmittal
Date
Final PlanQC Date
QC PESignature
Comments
11 11249703 Des Plaines- Algonquin Rd Sewer-Fin $87,210 CM MY 8/28/2014 8/27/2014 4/17/2014 Project has resumed. Preliminary submitta l by end of August.11 11261010 Batavia - Manhole Rehab $24,280 JS CM Project was approved on August 4, 201411 11265903 Wilmette - Manhole Rehab $69,500 KB CM NA 8/18/2014 8/16/2014 9/5/2014 9/4/2014 Preliminary submittal in August11 11265905 Wilmette - West Park 40% Design $226,134 MY KW 8 /11/ 20 14 8 /5 /2 01 4 Preliminary submittal only - Final design under design-build11 11267301 West Chicago - 2014 Rehabiliation Design $29,870 JS CM Preliminary submittal in August11 11274300 Elmhurst - Park Avenue Lift Station $34,890 TG MY NA 5/16/2014 5/13/2014 2/5/2014 Lift Station Retrofit from old "can" station to submersible11 11276200 West Chicago - LS #5 Forcemain rehabilitation $14,080 JS CM 5/16/2014 5/15/2014 5/23/2014 5/22/2014
new manholes
11 112 78 30 0 Vi ll a P ar k - N or th Ave nue Tow nho me s Li ft S tn R ep la ce me nt $ 39 ,2 32 T G CM 7/25/2014 7/23/2014 6/15/2014
when back in the office 8/18/201411 11279600 Joliet SSES - Haldeman Rehab Design $654,668 JS CM Small rehab in large SSES project - Preliminary in August11 11270802 Hanover Park Longmeadows MH rehab $10,985 CM JS11 11263902 Hanover Park Plum Tree Force Main design $6,480 CM TG17 17212806 New Castle Ph3 Pt1 White Clay Inter MH $93,264 JG CM NA Spring, 2012 Spring, 2012 JSG 7/12/2012 Project out for bid. RJN answered several RFI in February.
17 17212811 New Castle Ph3 Pt2 White Clay CIPP see above JG PL NA 3/5/2014 Specs being developed.18 18192701 FORT WORT DOWNTOWN AREA REHAB DESIG $244,836 CB TH 12/6/2013 12/6/2013 12/13/2013 12/11/2013 4/25/2014 4/30/2014
to proposed improvements and construction schedule due to planned
18 18237400 DALLAS-ZANG/ILL DRAINAGE IMP $287,669 JC TH 10/11/2012 8/22/2013 8/14/2014 8/8/201418 18242500 Ft Worth-Clear Fork Drainage M-210 Parts 4 $674,634 CB PL 10/11/2013 10/11/2013 11/8/2013 10/1/2012 1/31/2014 2/14/201418 18242500 Ft Worth-Clear Fork Drainage M-210 Parts 5 $674,634 CB PL 11/1/2013 11/1/2013 11/8/2013 10/1/2012 1/31/2015 2/15/201518 18242700 Rowlett Main St Water Line Imp $55,390 JC TH 5/7/2012 Project is on hold. Waiting on City action.18 18247002 Dallas Godwin Main Rpl $24,868 JC PL 7 /1 5/ 20 13 8 /2 /2 01 3 8 /1 /2 013 Waiting on 60% comments from City18 18250200 Ft Worth-Dgn Serv Sanitary Swr Reha $184,890 CB PL 10/11/2013 9/15/2012 9/1/2012 9/1/2012 10/11/2013 1/17/2014 Schedule slide due to Amendment # 2 delays18 18256603 Garland Fifth St Improvements $56,785 JC TH 7/15/2013 8/6/2013 8/5/2013 7/1/201318 18258001 N. Richland Hills-2013 Sanitary Design $155,480 JC TH yes 3/20/2014 5/27/2014 Ready to bid. Waiting on dates from client18 18260600 Burleson-Eng Design, Bid & Const Srv $130,448 CB TH 5/1/2013 8/14/2013 8/15/2013 12/13/2013 12/6/2013
18262100 Hot Springs- Stokes Creek FM $921,994 TP TH 8/6/2013 2/25/2014 11/5/201318 18262100 H ot Springs-Stokes Creek Gravity Main $921,994 TH RB 7/3/2104 6/12/2014 6/12/201418 18264300 Ft Worth-Village Creek Sewer Improvements - (3 locations) $247,520 CB TH 9/13/2013 8/16/2013 9/5/2013 9/5/2013 1/10/2014 1/17/20141 8 1 82 64 30 0 F t Wo rth- Vi ll age C re ek I mp ro ve me nt s ( 12 -i nc h Wa te r Li ne ) $ 24 7, 52 0 CB T H 9/13/2013 8/16/2013 9/5/2013 9/5/2013 12/31/2013 1/10/201318 18265301 Little Rock Cantrell FM $673,120 TH PL 11/22/2013 11/14/2013 11/14/2013 8/15/2014 5/1/201418 18268700 McKinney Aerial Crossing Design $21,066 DJ TH 11/19/2013 9/9/2013 8/19/2013 8/19/201318 18271800 TRA Elm Fork North $527,375 TH CB 8/1/2014 7/1/2014 6/30/201418 18272100 Tulsa Coal Creek Design $0 TP TH 3/5/201418 18272200 DWU Water and Wastewater $1,247,305 TH 8/1/201418 18274101-11 DPW Alley Reconstruction TH TH/JC 5/6/2014 4/28/2014 4/28/2014
RJN Design Projects QC ChecklistPreliminary QC Site Visit QC Final QC
Project Name Contract Value QC PEPM
UtilityConflict
Checklist
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Utility Conflict Template
Sheet _________ of _________Everything is red is just for example purposes. Please remove and fill in with the appropriate information.
Water, Sewer, Storm
Station Sheet Number Crossing Type Intitials Date Source Intitials Date Source Intitials Date SourceX+XX XX Existing Water LR 2/6/2013 As-Builts (file name, Sheet, etc), CAD File, ETC. JC 2/8/2013 As-builts, etc PL 4/1/2013 As-builts, etcProposed Water CB/RBExisting Sanitary SewerProposed Sanitary SewerExisting Storm SewerProposed Storm SewerExisting GasProposed GasExisting TelephoneProposed TelephoneExisting Duct BankProposed Duct Bank
Utility Conflict Template
CAD Department Engineer of Record Quality Control
Project Number:Project Name:
Line Type:
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Preparing for Growth Objective 4 FlourishingGeographic Markets
Session 4-5
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OBJ 4. Develop Flourishing Geographic Markets
Build then Sustain
Expand Service
Offerings inEstablished
Markets Promote EnhancedSoftware Deliverables
Mature ProjectManagers Sales Yield
Establish NewGeographic
Markets Build a Sales Team Identify GeographicGrowth Opportunities
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Preparing for Growth Objective 5 FinancialObjectives
Session 4-6
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OBJ 5. Consistently Achieve Financial Objectives
Streamline ETC BST Training
Make Accounting Processmore Efficient to Users
Segregate Investments from Re -investments Establish Technology Financial Strategy
Finalize InvestmentBudget (955)
Establish Contribution Margin Targets Populate Financials
Revise Annual BusinessPlanning Process
Determine Growth Metrics to Double in Size in 5 years Establish Financial Growth Goals for All Principals
Establish New GrowthMetrics