preparing for eps in your pharmacy business process change workshop
TRANSCRIPT
Preparing for EPS in your Pharmacy
Business Process Change
Workshop
EPS Release 2 is here (data correct as at 14/04/201)
> 7,144,915 patient
nominations
94% pharmacies
enabled (10,971)
>53,868,752 items
dispensed and claimed
electronically
>23% GP practicesenabled (1959)
Electronic signatures
Electronic repeatdispensing
Electronic cancellation
Nomination
Electronic submission of reimbursement endorsements
EPS functionality
Preparing for EPS Release 2
Speak with your local practice to agree how you will work together after the go live.
Find out when your local GP’s are going live
Joint business change sessions may be arranged to include the GP practice and local pharmacies.
Training, training, training. The right training, for the right staff at the right time.
Helpdesk numbers, who are you going to call? How do you escalate a call if you are unhappy with a response?
Business continuity
Talk to your supplier
Talk to patients, capture nominations and manage expectations
Capture Nominations
About NominationPatients need to nominate
It is flexible
Patients can have 3 nominations
• Community Pharmacy• Dispensing Appliance Contractor• Dispensing GP
Principles of NominationProvide sufficient information
No incentives
Capture and record promptly
New Standard Operating Procedure
CommunicateDiscuss, get consent
Ask patients collecting
Use posters and leaflets
Staple forms to bags
Involve your driver
Smartcards
Ensure all relevant staff have Smartcards
Ensure that all staff who need to set patient nominations have the correct access:
B0825 - Amend Patient Demographics
Ensure you understand how to order dispensing tokens, and make sure you have a supply
Dispensing Tokens
Dispensing tokens
barcode
standard text will be printed in the signature box to prevent it from being hand signed
Hardware Checks
Check hardware:
•Scanners
•Printers
•Smartcard readers
Check your pharmacy details are up to date on the following:
•NHS choices
If not contact NHS Prescription Services in the first instance:[email protected]
Then if the details are correct at NHS PS, contact NHS Choices: [email protected]
•In your pharmacy system, check that you can see the correct F code. Call your supplier if you are unsure.
Check NHS Choices
Consider the local processes you need
•Dispensing & downloading electronic prescriptions
•Dispensing tokens
•Electronic cancellation
•Electronic endorsement and patient declarations
•Electronic claims and end of month process
Business Change
ww
w.h
scic
.go
v.u
k/ep
smap
Take a look at the EPS website
ww
w.h
scic
.go
v.u
k/ep
sgp
Bulletin
Stay connected
www.facebook.com/epsnhs
Follow @EPSnhs
EPSnhs channel
www.hscic.gov.uk/eps www.hscic.gov.uk/epssignup