prepared by: dr. fathy abdulmoniem & dr. mohammad asiri translated by mr. mohammed alqadi tech....
TRANSCRIPT
Prepared by: Dr. Fathy Abdulmoniem & Dr. Mohammad AsiriPrepared by: Dr. Fathy Abdulmoniem & Dr. Mohammad Asiri
Translated by Mr. Mohammed AlQadiTranslated by Mr. Mohammed AlQadi
Tech. support Mr. Faisal Ba SalahTech. support Mr. Faisal Ba Salah
Quality ManagementSystem
Transferring hopes to real
Who are weWho are we? ?
Jeddah College of Technology
is
Part of the Technical and Vocational Part of the Technical and Vocational
Training CorporationTraining Corporation . .
Who are weWho are we? ? Jeddah College of TechnologyJeddah College of Technology
421421 InstructorInstructor
2121 WorkshopsWorkshops
1111 Drawing roomsDrawing rooms
1919 Comp. labComp. lab..
59 Class rooms59 Class rooms
4202 Trainees4202 Trainees
1111 DeptDept..
33293329 H / WH / W
+ Library + 14 Assistant committees & Administrations+ Library + 14 Assistant committees & Administrations
have we implemented thehave we implemented the Quality managementQuality management
SystemSystem??
WhyWhy WhenWhen HowHow
Trainee Trainee InteractiveInteractive RelationshipsRelationships
Trainees
Computer CenterComputer CenterGen . StudiesGen . Studies
English LangEnglish Lang..
WorkshopsWorkshops
Academic AdvisersAcademic Advisers
InstructorsInstructors
ExamsExamsResultsResults
Coop. trainingCoop. training LibraryLibrary
Community serviceCommunity service
Student complaintsStudent complaints
Guidance and CounselingGuidance and Counseling
ActivitiesActivities
Student FundsStudent Funds
Student AffairsStudent Affairs
The problem is How to supply
3329 T H / W3329 T H / W& All other services& All other services
availableavailable
42024202 TraineesTrainees
All the time with consistent high quality standard
In 1999 the college began the college began implementingimplementing
The quality management systemThe quality management systemIn 2001
The college awarded ISO 9002 – 94The college awarded ISO 9002 – 94From the Canadian Quality From the Canadian Quality
Management Institute.Management Institute.
WhenWhen? ?
SkillsSkills++
ScienceScience ++
ConceptsConcepts
TraineeTrainee
Customer +Provided ServicesAssistant Engineer =
COLLEGE OF TECHNOLOGY
TrainingTraining & &
GuidanceGuidance and Counselingand Counseling
Customer Satisfaction
TraineeTrainee
NeedsNeeds
RequirementsRequirements
ExpectationsExpectationsAre MonitoredAre Monitored
●Opinion Forums ●Academic Advisor
●Complaints●Staff members
Trainee Satisfaction is in the FocusTrainee Satisfaction is in the Focus
Corrective, preventive and improvementCorrective, preventive and improvement actions are takenactions are taken
AllAll
DocumentsDocuments
AllAll
DocumentsDocuments ReviewedReviewedReviewedReviewed UpdatedUpdatedUpdatedUpdatedApprovedApprovedApprovedApproved
ProvidedProvided throughthrough
the intranetthe intranet
ProvidedProvided throughthrough
the intranetthe intranetHard copiesHard copies
atat points of usepoints of use
Hard copiesHard copies atat
points of usepoints of use
Control of DocumentsControl of Documents
FormsFormsFormsForms
proceduresproceduresproceduresprocedures
AllAll
Training Training DeptDept..
Trainees Trainees AffairsAffairs QualityQuality
DepartmentDepartment ImprovementImprovement CenterCenter
IdentificationIdentification
StorageStorage
ProtectionProtection RetrievalRetrieval
Control of RecordsControl of Records
RetentionRetention timetime
DispositionDisposition timetime
GuidanceGuidance
This System Applies to all Administrations and CommitteesThis System Applies to all Administrations and Committees
Corrective & Preventive ActionsCorrective & Preventive Actions
Any Trainee and/ or Staff member can initiate
CorrectiveCorrective
PreventivePreventive
ActionsActions
DeterminingDeterminingThe casesThe cases
Evaluating theEvaluating the need for actionsneed for actions
DeterminingDetermining& & ImplementingImplementing
Actions neededActions needed S
tudi
ed
RecordedRecorded
Quality System
Internal Audits
ManagementManagement ReviewReview
Internal Audit ReportInternal Audit Report
Nonconforming pointsNonconforming points+ + Required corrective and preventiveRequired corrective and preventive
ActionsActions
implementedimplemented
maintainedmaintained
Internal AuditsInternal Audits
con IMPROVEMENTcon IMPROVEMENT
Include All processes
the quality system effectiveness
Percentage of conformity at the different training dept.
Results of last internal audit
0
20
40
60
80
100
• •Results of AuditsResults of Audits
•• % of conformity% of conformity
•Preventive & Preventive & Corrective ActionsCorrective Actions
•Follow-up Follow-up actions.actions.
• RecommendationsRecommendations
For Improvement.For Improvement.
INPUTINPUT
ManagementManagement
ReviewReview
==
College College BoardBoard
Improvements in Improvements in quality management quality management
system system
Implementation Implementation of Improvement of Improvement
RecommendationsRecommendations
Providing Providing resources resources
neededneeded
Management ReviewManagement Review
Quality administrationQuality administration