premiere and amg systems

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©2008 Premiere Global Services. AMG Systems and Premiere Global Services 2009 Collaboration Product Overview

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Page 1: Premiere And Amg Systems

©2008 Premiere Global Services.

AMG Systems and Premiere Global Services

2009 Collaboration Product Overview

Page 2: Premiere And Amg Systems

©2008 Premiere Global Services.

Who is Premiere?

• Services Portfolio: – Full suite of quality conferencing & data

communications services– One of the largest suites of web conferencing in the

industry

• Experience & Focus – 10 billion+ communications annually– e-mail, voice, SMS, fax and Fax2Mail– More than 17.4 million conferences conducted in

2007

• Global Reach: – Local presence in 24 countries, 62 cities– 20 data centers– 2700 employees

• Market & Financial Strength: – $560 million in revenues– 50,000+ customers– 95% of the Fortune 500

Page 3: Premiere And Amg Systems

©2008 Premiere Global Services.

and AMG Systems Inc

• AMG Systems Inc-The Access Meeting Group was established in 2001 focusing on Premiere Global Services audio and web meeting products

• AMG Systems Inc. is one of the largest agents for Premiere Global with close to $2 Million in annual revenue

• Our network of agents lend local support and implementation

• Being one of the largest agents for Premiere Global allows AMG Systems to offer very aggressive pricing on all audio and web products

• Premiere Global has assigned to AMG Systems clients support people to help implement and train clients on all conferencing products

• All training is done at NO CHARGE to the client

Page 4: Premiere And Amg Systems

VisionTo be the highest quality global provider of innovative group communications

solutions.

MissionWe are dedicated to being an integral and indispensable partner to our clients by consistently exceeding expectations.

Premiere Conferencing & AMG Systems Inc

Page 5: Premiere And Amg Systems

Why Premiere Global Services?

• Full suite of quality audio and web conferencing services

• 20+ years in conferencing industry with over 2,200 employees worldwide

• Global footprint with local presence in 24 countries and 62 Cities

• More than 60,000 Corporate Accounts, including more than ½ of the Fortune 500

• 17.4 million conferences processed in 2008

• Cutting edge billing system

Page 6: Premiere And Amg Systems

Award-winning Technology

Page 7: Premiere And Amg Systems

Retail/

HospitalityFinancial Services/Banking Technology Manufacturing

Growing Roster of Global Enterprises

Page 8: Premiere And Amg Systems

Award Winning Conferencing Customer Care

• Our support for your customers sets the standard in the industry.

– Consistently ranks high in quarterly customer satisfaction ratings

– Event specialists with average tenure of 3.6 years experience

– Some of the highest paid operators in the industry

– Ongoing training and specialized course for reservationists, event managers and operations

– Customer service redundancy

Page 9: Premiere And Amg Systems

Unmatched Reliability

• Active bridges on standby for immediate increased capacity

• Redundant processors and controls in the switches

• Battery & diesel generator power backups

• Operational center redundancy

• Rapid development of product enhancements.

• Independent network connections utilizing various carriers

Page 10: Premiere And Amg Systems

Conferencing Benefits

• Reduce expenses

• Decrease business travel

• Increase productivity

• Maximize sales pursuits

• Communicate globally

• Collaborate real-time

• Meet without Meeting

Page 11: Premiere And Amg Systems

Conferencing Applications

• Team Meetings

• Training

• Product Rollouts

• Document Review

• Investor Relations calls

• Sales & Marketing seminars

• Town Hall Meetings

• Continuing Education

• Sales Presentations & Demos

• Focus Groups

• HR Announcements

• Virtual Events

Page 12: Premiere And Amg Systems

Automated Audio Conferencing

• ReadyConference Plus Audio

• GlobalMeet Audio

Web Conferencing

• ReadyConference Plus Web

• Netspoke

• ReadyCast (WebEx Meeting Center)

• VisionCast Meeting (MS Live Meeting)

• VisionCast Event (MS Live Meeting for Op Assist)

• Macromedia Breeze

• VCall Webcast

Operator Assisted Audio Conferencing

• PremiereCall Connection

• PremiereCall Auditorium

• PremiereCall Event

Conferencing Services

Page 13: Premiere And Amg Systems

ReadyConference Plus Audio

– ReadyConference® Plus

• Automated audio conferencing:• Available 24/7, up to 125 participants

• Toll and Toll free dial in #s, Moderator & Participant Passcodes

• *22 Reservationless recording, *95 Dial Out

• Free “star” features, Moderator can control audio features via web

• Welcome kit including wallet card

• Moderator login for reporting, etc.

• Post Conference Email Summary

• *0 Operator Assistance

Page 14: Premiere And Amg Systems

New Zealand

Global Presence Utilizing VOIP Technology

CanadaKansas City

ColoradoSprings

JapanHong Kong

Singapore

Australia

Atlanta

• Offices in 24 countries and 62 cities• VOIP technology in Europe and the Pac Rim- Global Meet• Redundant U.S. operations centers in Kansas City and Colorado

Springs.

United KingdomGermany

FranceIreland

= Current Operations

Page 15: Premiere And Amg Systems

Global Meet Welcome Kit

Debra SmithClient ID: 123456Moderator Passcode: 1231232Participant Passcode: 123123US/Canada Toll Free: 800 123 0000US Direct Dial: 719 123 0000

Global Meet Dial-in Numbers

US/Canada Toll Free 1 800 123-0000US Direct Dial 1 719 987-0000London Local Access + 44 (0) 207 663 0000Paris Local Access + 33 (0) 1 73 04 00 00Frankfurt Local Access + 49 (0) 69 3 65 07 0000Hong Kong Local Access + 852 3008 0000Singapore Local Access + 65 6419 0000Tokyo Local Access + 81 3 4455 0000Sydney Local Access + 61 2 8207 0000

Card - front

Card - back

Phone Number Reference

Page 16: Premiere And Amg Systems

GlobalMeet Audio

Group 1AmericasUS Toll / Direct DialUS & Canada - Toll FreeEMEAFrance, Paris - Local AccessGermany, Frankfurt - Local AccessUK, London - Local Access

Group 2 EMEAAustria, Vienna - Local AccessBelgium, Brussels - Local AccessDenmark, Copenhagen - Local AccessIreland, Dublin - Local AccessItaly, Milan - Local AccessItaly, Rome - Local AccessItaly, Turin - Local AccessNetherlands, Amsterdam - Local AccessSpain, Barcelona - Local AccessSpain, Madrid - Local AccessSpain, Valencia - Local AccessSweden, Stockholm - Local AccessSwitzerland, Geneva - Local AccessSwitzerland, Zurich - Local Access

Group 3Asia PacSingapore Local AccessHong Kong Local AccessJapan, Tokyo Local AccessAustralia, Sydney Local Access

Group 5Argentina – Intl Toll FreeCzech Republic – Intl Toll FreeGreece – Intl Toll FreeIndia – Intl Toll FreeIndonesia – Intl Toll FreeJapan – Intl Toll FreeLatvia – Intl Toll FreeMexico – Intl Toll FreeNorway – Intl Toll FreePortugal – Intl Toll FreeRussia – Intl Toll FreeSlovenia – Intl Toll FreeSpain – Intl Toll FreeSweden – Intl Toll FreeUruguay – Intl Toll Free

Group 4Australia – Intl Toll FreeAustria - Intl Toll FreeBelgium - Intl Toll FreeBrazil - Intl Toll FreeChile - Intl Toll FreeDenmark – Intl Toll FreeFrance - Intl Toll FreeGermany – Intl Toll FreeHong Kong - Intl Toll FreeHungary - Intl Toll FreeIsrael - Intl Toll FreeLuxembourg – Intl Toll FreeMalaysia - Intl Toll FreeMonaco - Intl Toll FreeNetherlands - Intl Toll FreeNew Zealand – Intl Toll FreePoland - Intl Toll FreeSingapore - Intl Toll FreeSwitzerland - Intl Toll FreeUnited Kingdom - Intl Toll Free

Group 6Bahamas – Intl Toll FreeChina – Intl Toll FreeColombia – Intl Toll FreeCosta Rica – Intl Toll FreeDominican Republic – Intl Toll FreeEcuador – Intl Toll FreeIreland – Intl Toll FreeItaly – Intl Toll FreeLithuania – Intl Toll FreePanama – Intl Toll FreePhilippines – Intl Toll FreeSouth Africa – Intl Toll FreeThailand – Intl Toll FreeTrinidad & Tobago – Intl Toll FreeVenezuela – Intl Toll Free (TBD)

Page 17: Premiere And Amg Systems

Web Conferencing

WEB COLLABORATION – Integrated Audio & Web

• Share application, PPT, docs, web• File share• Video (webcam)• Whiteboard• Chat• Polling• Q&A• Multiple Presenters• Recording• Registration

Page 18: Premiere And Amg Systems

Web Conferencing-Netspoke

• Small to mid-size meetings (up to 125 participants)

• Integrated audio

• Easy, free self-branding

• Conferencing hub

• Content library for storage and re-use

• Custom invites, evaluations and quiz templates

• Live on-line help

• Multi-point video

• Excellent flat rate audio & Netspoke pricing plans available

• Cost-effective web solution

Page 19: Premiere And Amg Systems

Web Conferencing- Webex

• Medium to large collaborative meeting or event

• Integrated ReadyConference audio

• Multi-media rich content & high resolution graphics

– video, flash, graphics

• Live, multi-point video up to 4

• Outlook integration

• Mac friendly

• Comprehensive suite offering, Meeting Center, Training Center, Event Center, Sales Center, Support Center

• Per minute, named hosts, or seat license pricing, stand-alone Meeting Center or Enterprise Edition

Page 20: Premiere And Amg Systems

Web Conferencing- Microsoft Live Mtg

• Any size collaboration meeting or event

– Up to 1250 participants

– Town Hall, training, investor relations

• Use with ReadyConference or PremiereCall Auditorium/Event

• Easy record and playback

• Drag & drop content

• Excellent registration piece

• Per minute or Named Host Pricing

Page 21: Premiere And Amg Systems

Web Conferencing-Adobe Connect

• Easy meeting entry - Adobe Flash technology

• Branded microsite

• Persistent URL – easy to remember per meetings

• Integrated ReadyConference Audio – includes audio controls like mute/un-mute and active talker

• Good quality multi-point video

• Record/Archive

• Highly customizable interface

• Hosted or premise-based or annual license

Page 22: Premiere And Amg Systems

What can Web Conferencing do for you?

• Cut travel costs

– Meeting requiring travel:

• 5 participants, 2 hour meeting + 1 day away from office = $3750

– Meeting conducted with ReadyCast:

• 5 participants, 2 hour meeting, no travel = $126

– Savings = $3624 or 97%

• Save time

• Make meetings more interactive

• Increase retention and effectiveness of materials covered

• Improve productivity and increase decision making speed

• Build stronger relationships with dealers, customers and vendors

“A leading San Francisco professional services company cut executive travel costs by over 20%, while at the same time recognizing a 50% improvement in both internal and external communications.”

Page 23: Premiere And Amg Systems

More Effective Meetings

•People remember:– 20% of what they see

– 25% of what they hear

– 40% of what they see and hear

– 75% of what they see, hear and do

“When presenters use visual aids in their presentations, they are twice as likely to achieve their audience objectives, than speakers who do not use visual aids.”

-- Decker Communications

Page 24: Premiere And Amg Systems

Operator Hosted Audio

– PremiereCall Connection (up to 30 participants)

• The ideal solution for conferences that require the sophistication and personal attention of a live operator.

– PremiereCall Auditorium* (40 to 2,000 participants)

• PremiereCall Auditorium combines the convenience of instant participant entry with the assurance of dedicated operator assistance.

– PremiereCall Event* (10 to 1,000s of participants)

• For high profile or large-scale meetings, this innovative solution provides a full suite of customized professional services, including a dedicated operator and Event Manager.

**Enhanced Services also available with above services: recording, transcription, translation, etc.

Page 25: Premiere And Amg Systems

Online Conferencing Billing

Premiere Global Service’s conferencing division proud to offer a complete solution that starts with billing, and continues with many other benefits not readily available from other telecom companies.

– Interactive Invoice

• View one billing cycle or select online reports with up to 18 months of data (choose a date range)

• Drill Down Detail in Layers – Account Summary, Moderator Summary, Call Summary, Participant Summary

• Data Sorting – quickly find the information you need

• Data Filtering – run reports for a sub-set of the total

• Data Export – download more detail into Excel (CSV file)

• Reporting for self-reliant End Users – without giving them access to data of other users

– Immediate Access to paper invoice (PDF)

– Pay an Invoice Online

– One Global Platform for conferencing invoicing