PREGUNTAS DE SOLUTION MANAGER

FASE A” (PROJECT PREPARATION)1. WHAT ARE THE BENEFITS OF THE SAP SOLUTION MANAGER IN

IMPLEMENTATION ACTIVITIES? Answer: A, B, D, E

There are several benefits of the SAP Solution Manager in implementation activities, such as: A) Central point of access and support of key implementation activities· B) Project monitoring and reporting capabilities· D) Standard scenarios provided through Business Process Repository (BPR)· E) Process-driven blueprint, configuration, and testing approach .

2. IDENTIFY THE BENEFITS OF THE SAP SOLUTION MANAGER IN OPERATION ACTIVITIES. Answer: A, B, D, E

There are several benefits of the SAP Solution Manager in operations, such as: A) Service-level management/reporting B) Reduction of operational costs to an acceptable level D) Application management/monitoring E) Best SAP support with integrated Support Desk

3. THE CONTENTS OF THE BPR IN THE SAP SOLUTION MANAGER REMAIN THE SAME REGARDLESS OF THE BUSINESS SCENARIO TO WHICH IT IS APPLIED. Answer: False

The contents of the BPR in the SAP Solution Manager vary according to the business scenario to which it is applied.

4. COMPARED TO ASAP/VALUESAP, WHAT IS THE FUNCTION OF ROADMAPS IN THE SAP SOLUTION MANAGER? Answer: A, B, C

Compared to ASAP/ValueSAP, roadmaps in the SAP Solution Manager: A) Provide multiple procedures for functional and technical aspects B) Include more product-related information C) Align services to assure Go-Live and smooth operation of the customer

solution

BUILDING BLOCKS OF SAP’S SOLUTION MANAGEMENT STRATEGY

5. NAME THE FIVE BUILDING BLOCKS OF SAP’S SOLUTION MANAGEMENT STRATEGY.

a) Global Strategy and Service Level Management Business Process Management Management of mySAP Technology Software Change Management Support Desk Management

6. HOW IS THE SAP SOLUTION MANAGER POSITIONED FROM A CUSTOMER’S PERSPECTIVE IN REGARD TO THE ASAP OFFERINGS ?

Technical infrastructure to support SAP’s Solution Management strategy A customer platform to implement and operate SAP solutions A completely new approach for SAP implementations As the successor to ASAP tools/software package Supporting key “ASAP principles” a)

Technical infrastructure to support SAP’s Solution Management strategy A customer platform to implement and operate SAP solutions As the successor to ASAP tools/software package Supporting key “ASAP principles”

ASAP PRINCIPLES SUPPORTED BY THE SAP SOLUTION MANAGER

7. WHAT KEY “ASAP PRINCIPLES” ARE SUPPORTED BY THE SAP SOLUTION MANAGER IN THE IMPLEMENTATION PHASE ?

Phase-driven implementation approach Prototyping as implementation concept Process-oriented implementation approach a)

Phase-driven implementation approach Process-oriented implementation approach

UNDERSTAND THE SAP SOLUTION MANAGER – RELEASE STRATEGY.

8. WHICH IS THE FIRST RELEASE OF THE SAP SOLUTION MANAGER TO INCLUDE IMPLEMENTATION TOOLS AND CONTENT ?

a) SAP Solution Manager, Release 2.2

9. WHICH RELEASE IS CONSIDERED THE MAJOR RELEASE IN 2004 ? a) SAP Solution Manager, Release 3.1

10. HOW LONG IS THE MAINTENANCE PERIOD FOR THE EXISTING SAP SOLUTION MANAGER RELEASES 3.1 AND 3.2?

a) Through till the end of Q1/2004

BENEFITS OF THE SAP SOLUTION MANAGER

11. NAME THREE KEY BENEFITS THAT THE SAP SOLUTION MANAGER PROVIDES IN THE IMPLEMENTATION PHASE.

a) Integrated platform for the entire project team, which supports key

implementation activities Central store of all project documentation Process-driven approach across various project phases Standard scenarios delivered through the Business Process Repository Project monitoring/reporting capabilities Services aligned to ensure smooth implementation Just to name a few

DESCRIBE THE SAP SOLUTION MANAGER ROLE AND AUTHORIZATION CONCEPT.

12. FOR WHICH KEY ROLES IN AN IMPLEMENTATION PROJECT DOES THE SAP SOLUTION MANAGER PROVIDE PRE-DEFINED USER ROLES AND AUTHORIZATION PROFILES? a) Project Manager, Application Consultant, Technical Consultant, and

Basis Consultant 13. What is the technical name of the role that has the maximum authorization

level and can be used as a copy reference to create project-specific roles? a) SAP_SOLAR_ALL

UNDERSTAND THE METHODOLOGY/ROADMAPS THAT ARE AVAILABLE THROUGH THE SAP SOLUTION MANAGER.

14. WHAT METHODOLOGY/ROADMAPS ARE AVAILABLE THROUGH THE SAP SOLUTION MANAGER? a) Implementation Roadmap

Solution Management Roadmap Global Template RoadmapUpgrade Roadmap

15. What target groups does the Solution Management Roadmap support? a) Technical Consultants and Support/Operations Team Members

DETAIL THE AVAILABLE IMPLEMENTATION CONTENT DELIVERED WITH THE SAP SOLUTION MANAGER.

16. FOR WHICH MYSAP SOLUTIONS DOES THE SAP SOLUTION MANAGER PROVIDE THE LATEST AVAILABLE IMPLEMENTATION CONTENT? mySAP All-in-OnemySAP CRMmySAP SCMSAP R/3 Enterprise (4.7)All SAP industry solutionsa) mySAP CRM

mySAP SCM SAP R/3 Enterprise (4.7)

17. WHAT DELIVERABLES/ASSIGNMENTS DOES THE IMPLEMENTATION CONTENT SPECIFICALLY INCLUDE FOR MYSAP CRM? Pre-defined business scenarios Scenario documentation Data Conversion documentation Configuration guides Transaction and configuration information assigned to business processes a) Pre-defined business scenarios

Scenario documentation Configuration guides Transaction and configuration information assigned to business processes.

18.WHERE CAN YOU FIND ADDITIONAL INFORMATION ON THE SAP SOLUTION MANAGER IMPLEMENTATION CONTENT (AVAILABLE AND PLANNED)? a) http://service.sap.com/solutionmanager

-> Functions in Detail -> Implementation -> Implementation Content

19. EXPLAIN THE THREE DIFFERENT COMPONENTS OF THE SAP SOLUTION MANAGER USED FOR TECHNICAL IMPLEMENTATION AND OPERATIONS ASPECTS. Answer: The three different components of the SAP Solution Manager used for technical implementation and operations aspects are as follows:

Operations -Point of access to SAP Support Services, including Remote Services, On-site Services, Self-Services, and Best Practice documents.

Solution Monitoring -Covers solution monitoring which monitors the business process across multiple components.

Support -Offers a complete infrastructure for organizing and operating a solution-wide support organization at the customer’s site.

20. EACH ROLE IN THE SAP SOLUTION MANAGER COMPRISES VARIOUS IMPLEMENTATION PROJECT TASKS TYPICAL TO THE ROLE. Answer: implementation project tasks

21. THE AUTHORIZATION PROFILE FOR THE ROLEREAD-ONLY, ENABLES PROJECT TEAM MEMBERS TO DISPLAY RELEVANT INFORMATION, BUT NOT MAKE ANY CHANGES. Answer: Read-only

22. DEFINE THE THREE TYPES OF ROADMAPS THAT CAN BE IMPLEMENTED USING THE SAP SOLUTION MANAGER. Answer: You can implement three types of roadmaps using the SAP solution manager, such as: Implementation Roadmap: Describes how to organize and run an

implementation project from a functional perspective. Solution Management Roadmap: Provides a methodology for the

implementation and operation of the technical infrastructure. Global Template Roadmap: Provides a methodology for the implementation

of global customer solutions.

23. BPR CONTENT DEPENDS ON SCENARIOS . Answer: scenarios

24. WHAT ARE THE SCENARIOS ASSOCIATED WITH MYSAP CRM 3.0 AND 3.1? Answer: A, B, C, D, E, F There are several scenarios associated with mySAP CRM 3.0 and 3.1, such as marketing management, sales/field sales/eSelling, integrated sales planning, interaction center, customer service, and field service and dispatch.

25.YOU CAN USE THE SAP SOLUTION MANAGER TO CREATE THE IMPLEMENTATION PROJECT AND THE TEMPLATE PROJECT.

Answer: template project

26. PRIOR TO THE DEFINITION OF A PROJECT SYSTEM LANDSCAPE, PRODUCTS, SYSTEMS, AND RELATED RFC DESTINATIONS SHOULD BE CREATED IN SYSTEM LANDSCAPE MAINTENANCE TRANSACTION.

Answer: System Landscape Maintenance Transaction

27. IF A ROADMAP HAS BEEN ASSIGNED IN PROJECT ADMINISTRATION FOR YOUR PROJECT, YOU CAN DIRECTLY ACCESS THE IMPLEMENTATION ROADMAP ENTRY SCREEN.

Answer: Implementation Roadmap Entry screen

28. THE NAVIGATION STRUCTURE CONSISTS OF PHASES, WORK PACKAGES, ACTIVITIES, AND TASKS.

Answer: work packages

29. LIST THE PROCEDURE TO ACCESS A PROJECT–INDEPENDENT IMPLEMENTATION ROADMAP.

Answer: The procedure to access a project– independent implementation roadmap is shown below:

1. Choose the transaction Roadmap/RMMAIN from the menu in the SAP

Solution Manager. If a roadmap has been assigned in Project Administration for your project, you can directly access the Implementation Roadmap Entry screen.

2. If the selected project does not have a roadmap assigned, the project selector screen enables you to choose another project or access a roadmap with no project assignment (button: No Project).

3. You go to the structure view of the Roadmap.

4. Choose a link to a structure element in the initial screen to go to the structure view of the Roadmap. Back takes you back to the initial screen.

5. To specify if the system shows the structure view or the initial screen next time you call the Roadmap, choose Settings -> User-Specific and set or reset Enter via Structure.

30. YOU CAN USE THE MESSAGES TAB OF A ROADMAP TO :

Answer: A, B, C, D

In the Messages tab, you can create new messages, send messages, display or change messages, and attach documents to messages.

31. YOU CAN USE THE STRUCTURE TAB TO CREATE OR CHANGE THE PROJECT DOCUMENT STRUCTURE IN WHICH ORGANIZATIONAL UNITS, MASTER DATA, BUSINESS SCENARIOS, PROCESSES, AND PROCESS TASKS ARE LISTED.

Answer: Structure tab

32. YOU CAN PROCESS MESSAGES FOR WHICH YOU ARE THE PROCESSOR USING THE TRANSACTION BASIS MESSAGE WORKLIST.

Answer: True

You can process messages for which you are the processor using the Transaction Basis Message Worklist.

33. IN GLOBAL ROLL-OUT SCENARIOS, YOU DEFINE A GLOBAL TEMPLATE AT HEADQUARTERS AND PLACE SCENARIOS, BLUEPRINT DOCUMENTS, AND CONFIGURATION IN THE TEMPLATE.

Answer: headquarters

34. LIST THE TASKS IN THE PROJECT PREPARATION PHASE OF THE LOCAL ROLL-OUT PROJECT.

Answer: The tasks in the project preparation phase of the local rollout project are:·

Create a local roll-out project of the type implementation.

Select one or multiple templates and related scenarios in the Scope tabbed page.

35. TO PASS THE GLOBAL ATTRIBUTE TO THE SUB NODES OF A STRUCTURE ELEMENT, SELECT THE ATTRIBUTE AND CHOOSE PASS ON GLOBAL ATTRIBUTE.

Answer: Pass On Global Attribute

36. DURING THE GENERATION OF REPORT VARIANTS, ALL SELECTION CRITERIA EXCEPT STRUCTURAL INFORMATION CAN BE SELECTED.

Answer: structural information

37. WHAT IS THE CORRECT SEQUENCE OF THE FOLLOWING TASKS IN

THE PROCESS OF MIGRATING VALUESAP TO SOLUTION MANAGER?

1. Start transaction, Migrate Project/SA_Migration 2. Press Import Data to start the data import 3. Use Open to select the folder in which import files are located 4. Select the project to which data should be imported 5. Select start.html as the file to import

Answer: A

THE CORRECT SEQUENCE OF THE TASKS IN THE PROCESS OF MIGRATING VALUESAP TO SOLUTION MANAGER IS SHOWN BELOW:

1. Start transaction, Migrate Project/SA_Migration

2. Select the project to which data should be imported

3. Use Open to select the folder in which import files are located

4. Select start.html as the file to import

5. Press Import Data to start the data import

38. HOW IS A PRODUCTIVE SYSTEM ENVIRONMENT DEFINED IN THE SAP SOLUTION MANAGER FOR OPERATIONS PURPOSES?

a. Solution Landscape

39. WHAT ARE THE KEY SUPPORT ENGINES/SOURCES IN THE COMPONENT/SATELLITE SYSTEMS THAT COLLECT AND TRANSFER DATA TO THE SAP SOLUTION MANAGER FOR SOLUTION MONITORING?

a. Computer Center Management System (CCMS) -RZ20

SAP Early Watch Alert

40. THE SAP SOLUTION MANAGER PROVIDES THE SERVICES INFRASTRUCTURE, WHICH COMPRISES:

Answer: A, B, C, D

The services infrastructure provided by the SAP Solution Manager includes self-services, remote services, onsite services, and search for information or services.

41. THE OBJECTIVE OF THE SAP SOLUTION MANAGER IS TO COMBINE ALL ASPECTS OF SAP SERVICE AND SUPPORT OFFERINGS IN A CENTRAL PORTAL TO FACILITATE THE DELIVERY OF SERVICES.

Answer: a central portal

42. THE RECOMMENDED TECHNIQUE FOR SOLUTION MONITORING IS TO DEFINE AN EXPLICIT MONITORING STRATEGY FOR CENTRAL SYSTEM MONITORING USING THE COMPUTER CENTER MANAGEMENT SYSTEM REAL-TIME ALERTS ON SATELLITE SYSTEMS.

Answer: Computer Center Management System

43. THE SAP SOLUTION MANAGER CAN BE INSTALLED ON THE SAME WEB APPLICATION SERVER SYSTEM IN WHICH OTHER APPLICATIONS ARE INSTALLED .

Answer: False

The SAP Solution Manager cannot be installed on the same Web Application Server system in which other applications are installed.

44. THE FOLLOWING CDS SHOULD BE INSTALLED FOR USE IN OPERATIONS:

Answer: A, B

The Solution Manager Tool and Support Services CDs should be installed for use in operations.

45. TECHNICAL SETTINGS SHOULD BE MADE TO COLLECT SYSTEM DATA FOR DEFINING THE PROJECT SYSTEM LANDSCAPE. Answer: Technical settings

46. WHICH ACTIVITIES DO YOU NEED TO CHECK TO CONFIGURE ISSUE MANAGEMENT IN MESSAGE HANDLING FOR THE SAP SOLUTION MANAGER?

Answer: You need to check the following activities to configure issue management for the SAP Solution Manager:

← Define message types for the SAP Solution Manager ← Set RFC connection for message collection system ← Create number range for basis message ← Maintain roles for message system

47. LIST THE FACTORS THAT DETERMINE THE CONTEXT IN WHICH DOCUMENTATION IS STORED IN THE KNOWLEDGE WAREHOUSE.

Answer: The following factors determine the context in which documentation is stored in the Knowledge Warehouse:·

Language· Enhancement Release Enhancements In SOLAR01/02, you can identify the KW context if you enter context_info as command code

48. PREGUNTA: EXCLUDING THE CONTINUOUS IMPROVEMENT PHASE, HOW MANY PHASES ARE THERE IN THE ACCELERATED SAP ROADMAP

RTA:5

FASE “B” (BBP)

49. WHAT ARE THE COMPONENTS OF A BUSINESS BLUEPRINT ?

Answer: A Business Blueprint consists of the following structure items, which are organized in a hierarchical structure:

Organizational units

Master data

Business scenarios

Business processes

Process steps

50. WHAT IS A CONFIGURATION DOCUMENT USED FOR ?

Answer: A configuration document is used to describe configuration processes that do not take place in the SAP world. It does not contain descriptions of IMG settings.

FASE “C” (REALIZATION)

DESCRIBE THE SAP SOLUTION MANAGER ROLE AND AUTHORIZATION CONCEPT.

51. FOR WHICH KEY ROLES IN AN IMPLEMENTATION PROJECT DOES THE SAP SOLUTION MANAGER PROVIDE PRE-DEFINED USER ROLES AND AUTHORIZATION PROFILES? a) Project Manager, Application Consultant, Technical Consultant, and Basis Consultant

52. WHAT IS THE TECHNICAL NAME OF THE ROLE THAT HAS THE MAXIMUM AUTHORIZATION LEVEL AND CAN BE USED AS A COPY REFERENCE TO CREATE PROJECT-SPECIFIC ROLES? a) SAP_SOLAR_ALL

53. IDENTIFY THE ACTIVITIES PERFORMED DURING THE REALIZATION PHASE IN THE FUNCTIONAL IMPLEMENTATION OF THE SAP SOLUTION MANAGER.

Answer: A, B,D, E

54. The activities done during the realization phase in the functional implementation of the SAP Solution Manager are: A) Configuring the project implementation B) Comparing and distributing customizing C) Setting up a test system D) Organizing tests

55. TEST CASES ARE COLLECTED FOR THE TESTER IN TEST PACKAGES.

Answer: test packages

56. T HE CUSTOMIZING DISTRIBUTION LOGGING PROVIDES AN OVERVIEW OF SUCCESSFUL AND FAILED CUSTOMIZING DISTRIBUTIONS.

Answer: Customizing Distribution logging

FASE “D” (FINAL PREPARATION)

57. WHAT ARE THE INPUTS REQUIRED FOR HAND-OVER TO OPERATIONS?

Answer: The following inputs are required for hand-over to operations:

1. Live productive environment confirmed

2. Completed knowledge transfer

3. Project sign-off

4. Information from Process owner

5. Information from System administration

58.WHAT INFORMATION CAN BE TRANSFERRED FROM THE IMPLEMENTATION PROJECT TO OPERATIONS?

a. Project Scope (Process and Process Step level)

System Landscape Information (SID; product and product version)

59. NAME THE THREE MAJOR AREAS SUPPORTED BY THE SAP SOLUTION MANAGER DURING OPERATIONS.

a. Operations Management

Solution Monitoring

Support Desk

60. WHAT ARE THE KEY SUPPORT ENGINES/SOURCES IN THE COMPONENT/SATELLITE SYSTEMS THAT COLLECT AND TRANSFER DATA TO THE SAP SOLUTION MANAGER FOR SOLUTION MONITORING?

61. Computer Center Management System (CCMS) -RZ20

SAP Early Watch Alert

62. WHAT ARE THE TASKS PERFORMED BY THE SAP SOLUTION MANAGER SUPPORT DESK WHILE HANDLING CUSTOMER INTERNAL MESSAGES?

Answer: A, B, D

63. THERE ARE SEVERAL TASKS THAT ARE PERFORMED BY THE SAP SOLUTION MANAGER SUPPORT DESK WHILE HANDLING CUSTOMER INTERNAL MESSAGES, SUCH AS:

Automatic collection of system and context data

Handling messages created within the user’s work environment

Handling third party message interface

64. THE MINIMUM CPU MEMORY REQUIRED TO INSTALL THE SAP SOLUTION MANAGER WITH ADVANCED SIZING IS 2GB.

Answer: 2GB

65. THE FOLLOWING PROCEDURE IS USED TO CONFIGURE TEST WORKBENCH:

Answer: A, B, C, D, E

The procedure to configure test workbench includes the following activities:

← A) Call transaction STWB_SET ← B) Choose Central management ← C) Choose Change ← D) Select Local in Office System ← E) Select Local in Service System