pre-qualification criteria of vendors for air / train ticketing ... · pdf file(a government...
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(A Government of India Enterprise)
PRE-QUALIFICATION CRITERIA OF VENDORS FOR AIR / TRAIN TICKETING
SERVICES ON ALL INDIA BASIS
i. The Vendor should have atleast 5 years of experience in providing the air / rail ticketing
services in India. The Vendor should have a proven track record of having provided such
services with Large Corporate / PSU’s / companies etc.
ii. The vendor should have direct presence/ office in Mumbai/Navi Mumbai, Delhi, Kolkata,
Chennai and Kochi. Vendor need to submit documentary proof for the same.
iii. The total Air (Domestic & International Sectors) / Rail ticket booking has been estimated
to be approximately `40 Cr. Per annum for BPCL all over India. Vendor / Division
handling the Air / rail ticketing services should fulfil following mentioned criteria and the
same has to be supported by Audited Financial statements. Franchisees / franchisee
partners of the Vendor will not be considered for evaluation.
a. Average Annual financial turnover of the Vendor / Division handling the Air / rail
ticketing services (in case of Group of companies) during the last 3 years, ending
31st March of the previous financial year, should be at least `12 Cr.
b. Experience of having successfully completed similar works during last 7 years
ending last day of month previous to the one in which applications are invited
should be either of the following: -
1. Three similar completed works costing not less than the amount equal to `16
Cr.
Or
2. Two similar completed works costing not less than the amount equal to `20 Cr.
Or
3. One similar completed work costing less than the equal to `32 Cr.
iv. The Vendor should be in a position to provide implants during office hours / Saturday at
all travel desks and to take care of international ticketing, provide other services viz. Visa,
Passport, insurance services and other formalities pertaining to international sector.
Thereafter, for any such requests after office hours / Sunday/ Holidays, a Help desk to be
maintained through a dedicated mobile/landline number.
v. The Vendor should be IATA approved and should provide air ticketing services not only
for major airlines but also for low cost / low budget airlines on All India basis. A copy of
the IATA approval should also be submitted along with the Vendor Registration Form.
vi. Vendor should have done at least two on-line system with integration with ERP solution
like SAP/Oracle etc. for large corporate houses. Appropriate proof from client has to be
submitted for the same. As a prerequisite, BPCL would want to have B2B data exchange
between BPCL and vendor’s system. Issuance of tickets and generation of bills/ invoices
should be automated (without manual interventions).
vii. Vendor should have existing LIVE online booking engine capabilities in use for at least 2
years.
viii. Tool should be able to display all flights, availability of seats, cost and timing, able to
suggest / recommend the lowest fares within the desired time as stipulated by BPCL. Tool
should be able to do real time monitoring of all travel management activity along with logs
of bookings and audit trail. The entire arrangement should be in real time and the view to
the airline option should display rates and availability of seats etc. Air ticket should be
issued with on flight meal facility and airfare should be inclusive of charges for on flight
meal.
ix. Creation of Travel Requests and Travel approvals will be in BPCL’s system. On approval,
travel requests will flow to the Vendor system along with the information required for
ticket booking/ rescheduling/ cancellation.
There will be essential 3 types of travelers:
For the first set of travelers (no choice – automatic booking of lowest cost airline):
Travel request details to automatically get populated onto the tool
Ticket should get automatically issued on the lowest fare through email within a time
search window of ½ hour before and after the schedule time of departure. This time search
window is only indicative. BPCL may change/remove this time search window in due
course. If no flight is available in the designated time search window, a mail should go to
the employee informing the same.
Delivery of tickets (through e-mail) should be made immediately on placing request with
the successful Service Provider.
Once ticket has been issued, an invoice gets automatically generated on the tool without
manual intervention.
The same ticket will need to be rescheduled. The Tool should issue necessary rescheduled
ticket without manual intervention and a revised invoice to be generated.
The same Ticket will need to be cancelled. The Tool should cancel the ticket and Credit
memo issued for cancelled ticket.
For the second set of travelers: (lowest cost airline to be displayed but employee will
have a choice of selection)
The request details should get populated on the tool
Search results on the Tool should show 3 lowest options within a time search window of
½ hour before and after the schedule time of departure. This time search window is only
indicative. BPCL may change/remove this time search window in due course.
The traveler will select one of the options and tickets should be issued immediately through
email.
Delivery of tickets should be made immediately on confirming option with the successful
Service Provider.
Once ticket has been issued, an invoice gets automatically generated on the tool without
manual intervention.
For Rail travelers
Rail Ticket to be booked from the tool for the travel request detail received by the Service
Provider.
Once ticket has been issued, an invoice gets automatically generated on the tool.
The above process mentioned is indicative and for illustration purpose. We may adopt best in class
practices for online real time booking in due course with certain change/modification in above
mentioned process. Vendors should be able to support such change in process.
x. The Vendor should submit the Technical capability document detailing how their on-line
system solution will integrate with our SAP. The same should be demonstrated to the
Technical Team of BPCL during technical evaluation. Inability to demonstrate the above
will qualify for rejection. The decision of the Technical team in this regard will be final.
xi. The Vendor should provide international ticketing in all international airlines and should
also provide other services viz. VISA, Passport, insurance services and other formalities
pertaining to international sector. Vendor through their business partners in international
sector should be in a position to provide hotel booking on economical rates, surface
transportation and other related services to BPCL staff when they are on official
assignments aboard. Vendor to facilitate Tatkal / normal passport issue – seeking
appointments and documentation guidance etc.
xii. Vendors to provide rail ticketing services. The travel request will flow into the corporate
tool in the same manner through the travel request, but booking of the tickets can be done
either through IRCTC or can be processed offline.
xiii. The Vendor should be in position to facilitate with the Airlines for providing services at
the Airport for our Sr. Executives, i.e. check-in at the airport and receiving them at the
airport, wherever requested by BPCL. No extra changes will be paid towards these services
requested.
Last date for receipt of applications will be 3 pm on 28th July 2017. Completed application
forms to be submitted in a sealed cover, superscribing, ‘Pre-qualification of vendors for
Air / Train Ticketing services on All India basis’ to be deposited at the following address
:
Bharat Petroleum Corporation Ltd.
1st floor, Admin. Dept.,
Bharat Bhavan-I, 4 & 6 Currimbhoy Road,
Ballard Estate, Mumbai – 400 001
BPCL reserves the right to accept or reject any or all applications without assigning any
reasons thereof.
Pre-qualification doesn’t give any way the compulsory provision to place an order /
agreement for the services without going through the tender process.
Any further Corrigendum on the above subject, if any, shall be published in our website
and not in Press.
For any further queries, you may contact Ms. Divya Vutukuru, Manager Admin Proc.
& Cont. (HRS) HQ on 022-22713153/[email protected] or Mr.
Subrata Saha, Ch. Manager Admin (HRS) CO on 022-
22713171/[email protected] between 10:00 am and 4:00 pm on working
days.
BHARAT PETROLEUM CORPORATION LTD.
(A GOVT. OF INDIA ENTERPRISE)
Details to be filled by Vendor seeking pre-qualification of Air / Rail ticketing services (you may
refer to the pre-qualification criteria mentioned below):
1. Name of the Organization
2. a) Full Postal Address of Registered
office
b) Contact Phone / Fax No.
3. Type of Organization
(Individual / Prop. / Partnership / Pvt.
Ltd. / Public Ltd.) & Date of
incorporation under The Companies
Act, 1957.
(Attach copy of the Memorandum and
Articles of Association. / Partnership
deed, bio-data or prop./partner/directors,
as applicable).
4.
Does the Vendor have branch Office in
Mumbai/Navi Mumbai, Delhi, Kolkata,
Chennai and Kochi. Please also mention
offices, if present, in any other
locations.
Give details of your Offices in these cities.
5. Name of the Bankers and full address
6. Details of 3 highest valued job
contracts handled in the last 7 years
(details and value, attach documentary
proof)
Client M/s.
Address
Client M/s.
Address
Client M/s.
Address
7. Details of registration with other
Companies (You may specifically
mention details of registration with large
corporates & PSUs, attach documentary
proof)
Organization
Financial limit
Scope of Works
8.
9.
10.
11.
Are you rendering Air / Rail ticketing
(including international ticketing) and
other allied services (like Visa, Passport
(normal and tatkal), insurance and other
formalities) on All India basis?
Details of nature of services rendered
during the past 3 years
Extent of Solvency
Financial standing supported by Balance
Sheet for last 3 years (kindly enclose a
If Yes, please provide details viz. Name of the
Organization, Nature of services rendered etc.
Please furnish relevant details (details of major
jobs executed during the past 3 years as per
Annexure A)
To be submitted in the format as per Annexure-
B (in original)
12.
copy of the Audited Financial
Statement)
Whether empanelled with another
Department/Public Undertaking for
similar service? If so, in which class and
category showing amount up to which
qualified to tender?
13. Are you IATA approved? Yes/No
(Attach proof)
14.
15.
16.
17.
Total no. of persons in permanent
employment (please attach documentary
proof)
Whether the applicant is already
empanelled in the Organization.
Whether the applicant has executed any
works in the past for BPCL.
Whether the applicant or any of his
partners or shareholders is a / are member
of the Indian Parliament or any State
Legislatures?
18. Whether the applicant have under his
employment a dismissed Govt. Servant /
employee of the Undertaking.
19. Whether the applicant or any of his
partners or shareholders been blacklisted
or removed from the approval list of
Vendors or demoted to lower class or
orders passed, banning or suspending
business with the applicant etc. by any
Dept. in the past
20. Whether the applicant has carried out
atleast two online system with
integration with ERP solution
(Applicant to submit documentary proof
along with a technical capability
document for integration with our SAP)
21. Whether the applicant has existing LIVE
online booking engine capabilities in use
for at least 2 years
22. I) I/we certify that I/we will not get myself/ourselves empanelled as contractor/ Vendor
(s) in the Undertaking under more than one name.
II) a) I certify that I did not retire as an employee of Bharat Petroleum Corporation ltd.
(BPCL) during the last two years. I also certify that I have neither such a person under
my employment nor shall I employ any such person within two years of his retirement
from BPCL except with the prior permission of the undertaking (For individuals
seeking registration in their own name).
b) We certify that none of the partners/Directors retired as employees of this undertaking
during the last two years. We also certify that we have neither under our employment
any such person nor shall we employ any person within two years of his retirement
except with the prior permission of Undertaking (For limited companies and
partnership firms).
I/ We hereby confirm that the above information is true to the best of my / our knowledge & belief.
I / We also undertake that, if at any stage, the above information are found to be incorrect, the
Corporation shall reserve the right to cancel my /our registration, at any time, without notice, at its
discretion.
Date:
Place:
Signature of the Proprietor /
Partner / Authorized representative
Seal of the Firm
NOTE: Incomplete application forms/application forms submitted without any/all of the
documents as mentioned in the application form may be summarily rejected.
ANNEXURE-A
DETAILS OF MAJOR ORDERS EXECUTED FOR LAST 3 YEARS
S. No.
Name / Address
of the Party
Brief details of
order
Job
Value
Name / telephone no.
(of the contact person)
1
2
3
4
5
ANNEXURE-B
BANK SOLVENCY CERTIFICATE
(Format to be furnished on Bank letter head)
1. Name of the party :
2. Address :
3. Account No. :
4. Credit Facility :
5. Overdraft Facility :
6. Current Balance :
7. Average Balance in last year :
8. Party is financially solvent to handle the work upto ______________ lakhs.
We hereby declare that the particulars given above are correct and complete.
Date:
(…………………………………………………)
Signature of the Account Holder
Certified that the particulars furnished above are correct as per our records.
Bank Stamp
Date:
(…………………………………………………………………………………
……)
Signature of the authorized official of the bank