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PragmatistCloud VoiceSkype OperationsFramework Offer
Pragmatist Cloud Voice 2
Contents
Introduction
Why Skype Operations Framework?
Why Forfusion?
What is Pragmatist Cloud Voice?
Next Steps
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4
5
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Contents
Introduction
Forfusion is typically invited in by Public
Relations (PR) organisations and
departments, that are concerned by risks
associated with migrating from traditional
telephony platforms to Office 365 Skype for
Business Cloud PBX.
Is your business held back by legacy vendor
systems and confused about how to
maximise previous investment? How do you
ensure your roadmap to implementing voice
and unified communications in the cloud is
risk-averse? In concert with our Dynamics
365 enabled PR platform, Pragmatist, we
have developed Pragmatist Cloud Voice to
specifically address these concerns in the
PR industry.
Serving as a trusted advisor, Forfusion has
vast experience in alleviating common pain
points; as such we endorse adhering to the
critically important Microsoft® Skype for
Business Operations Framework (SOF).
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Why Skype Operations Framework?
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The Skype for Business Operations
Framework (SOF) is a comprehensive
methodology utilised for implementing and
managing a reliable, cost-effective unified
communications service, based on Office
365 Skype for Business Cloud PBX.
The framework focusses primarily on three
overarching elements; Plan, Deliver and
Operate. This encourages the adoption of a
tried and tested approach to ensure the
successful deployment/ migration of Skype
for Business Cloud PBX; one that mitigates
operational risk and puts your business
outcomes first.
Pragmatist Cloud Voice
The following section highlights Forfusion’s
profile, background, approach and mission.
Profile
Forfusion is typically invited in by customers
who feel:
Burdened by risks from ageing
technology infrastructure
Worried about ineffective
customer experience
Isolated by poor collaboration
between teams and customers
Alarmed by the spiralling total cost
of ownership of IT systems
Serving as a trusted advisor to these
customers, Forfusion alleviates these pain
points, solving business problems using
technology.
Core technologies include networks and
security, unified communications and
collaboration, as well as cloud and hosted,
underpinned by FusionCare; Forfusion’s
renowned managed service. Forfusion
delivers lifecycle services using a proven
methodology for planning, implementation
and support.
Mitigating risks and enabling digital transformation with a flexible and agile approach
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WhyForfusion?
Pragmatist Cloud Voice
In 2007, Forfusion was founded on the belief that technology could deliver more value for organisations with less resource in a secure and scalable way.
Over the years, Forfusion has acquired a loyal, growing customer base on this one belief. Forfusion’s reputation for customer-centric, outstanding capability spreads far and wide, domestically and internationally.
This belief has enabled Forfusion to displace much larger and longer established incumbent suppliers, but more importantly why customers regard Forfusion in such high esteem – providing value from strategic partnerships with customers is the key to long-term commercial relationships.
Approach
Forfusion’s commitment to this belief extends to how it approaches partnerships. Forfusion partners with several technology market leaders, spanning multiple disciplines. These partnerships enable Forfusion to leverage a wide range of skills across varying technologies. This means customers’ needs are always the first priority.
This approach also means Forfusion is able to mitigate operational and financial risks by integrating technologies in a flexible and agile way.
What is Pragmatist Cloud Voice?Pragmatist Cloud Voice is focused on
enabling unified communications for the PR
industry by helping PR companies,
departments and teams migrate to the cloud.
This is achieved via Office 365 Skype for
Business Cloud PBX, taking advantage of
PSTN calling and conferencing for meetings,
in the trusted Microsoft cloud. Alternatively,
customers can adopt proven workloads; such
as Microsoft Cloud Connector Edition to assist
with a phased approach to cloud. All
combined with the unique capabilities of
Pragmatist, our Dynamics 365 enabled CRM
solution. Once fully deployed, our customers
can increase productivity through:
Full unified communications
integration – Click to dial journalists,
clients and other stakeholders within
the Pragmatist application.
Improved administrative workflow –
when using click to dial functionality, call
details such as time, name of contact and
initiative details are automatically
tracked. Users will then be prompted to
enter notes and conversation details
about the call, streamlining
administrative workflow.
Turbocharge collaboration – take
advantage of Office 365 integration and
improve collaboration through presence
capability and tracking of email
communications via Outlook.
Full Auto Attendant capabilities –
Pragmatist Cloud Voice can leverage the
full range of auto attendant features
now available in Skype for Business
Cloud PBX.
Provide your organisation with a virtual
reception, route calls to groups and
specific users, even when mobile or
working from home.
Voicemail transcription automatically
transcribes your voice messages and
delivers the text version and audio file to
your inbox. These can be stored and
accessed against corresponding records
within Pragmatist.
Focus on what you do best - Allow your
PR professionals to focus on pitching
stories to media, selling ideas to clients
and being more profitable.
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SOFActivitiesTable 1 illustrates the comprehensive Skype
operational activities in detail.
Table 1. SOF Activities
Phase Outcomes Activities
Approval point: Review and approval stage gate. Customer to approve and trigger Deliver phase.
Approval point: Review and approval stage gate. Customer to approve and trigger Operate phase.
Approval point: Review and approval stage gate. Customer to approve and sign-off as complete.
Capture business outcomes
Define approach and
architecture
Assess readiness
Undertake remediation
and preparation
Plan Supplier to perform the following tasks:
Define use cases
Create High Level Design (HLD)
Define success criteria
Assess network readiness
Assess Office 365 tenant requirements
Execute user analysis
Perform operational role mapping
Remediate issues
Define roll-out schedule
Plan for deployment
Deliver high quality SfB Cloud
services, while driving adoption
and initiating operations
Identify users to trial new
features and capabilities as they
are released
Deliver Supplier to perform the following tasks:
Create the implementation plan
Stand-up Office 365/ Dynamics 365 tenant
Carry out site testing to predict experience
End-user communications and training
Coordinate device delivery to users
Enable services and users
Carry out user/ service adoption
Support, maintain and enhance
the delivery of a high quality SfB
Cloud service to all end users
Operate Supplier to perform the following tasks:
Documentation review
Monitor service quality and usage in line
with support agreements
Remediate issues
Next steps
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Next StepsContact us now to discover how Pragmatist
Cloud Voice can provide your PR team a
risk-averse route to compliant, cloud
enabled unified communications.
www.pragmatist-prcrm.co.uk/cloudvoice
0191 500 [email protected]
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www.forfusion.com