practice management tool kit 2006 georgia medical fair september 8 & 9, 2006
TRANSCRIPT
Practice Management Tool Kit
2006 Georgia Medical Fair
September 8 & 9, 2006
The Georgia Practice Management Initiative is a technical assistance service to recruit and aid in the retention of primary care providers in rural Georgia.
Primary care scope of practice includes: family practice, obstetrics and gynecology, pediatrics and general internal medicine.
Practice Management Initiative
Practice Management History
This initiative was originally funded in 2001, by a joint effort among the Georgia Department of Community Health, Office of Rural Health Services, the Robert Wood Johnson Foundation, Southern Rural Access Program support of Rural Enrichment and Access Program for Health (REAP) and the Georgia Statewide AHEC Network. Due to sustainability of the program, our service implemented a fee-for-service with discounts based upon geographic and provider payor mix factors.
Practice Market Research
Market Research Checklist Guidance on first step research of a specific area.
Industry Data Sheet Assist to log and retain data for a specific location. Used for comparative studies of pros / cons.
Competitive Analysis Form Recap summary of competitors information.
Medical Agency Research Form Local, State and Federal Agencies that provide
medical data about a specific location, medical need and surveys.
Practice Start Up Checklist
Areas to consider about the facility that you may choose. Financial matters such as tax ID number, business license,
etc. Business Development – marketing, business cards,
business plan, open house, etc. Technology – computer systems for patient registration,
accounts receivable management, financial management and medical equipment.
Staff – Payroll service, employee policies, hiring of staff, etc.
Processes - Federal compliance programs required in a medical practice.
Clinical supplies.
HPSA - PSA
Health Professional Shortage Area Definition Qualifying factors Financial benefits
Physician Scarcity Area Definition Financial benefits
Third Party Credentialing
Credentialing File Checklist Insurance Definitions Insurance Matrix (sample) Insurance Matrix (blank) 15 Questions to Ask Before Signing a Managed
Care Contract Reasons to Say “No” to a Contract Uniform Credentialing Application Form NCQA Standards
Personnel Management & Staffing
Employment Categories Setting Up Personnel Files Job Descriptions (sample – Medical Assistant) Orientation Checklist Office Security Forms Employee Handbook
Patient Satisfaction
Patient Satisfaction Surveys Ask questions about what makes the patient a
satisfied patient. Both front office (financial) and back office
(clinical) areas must be addressed in a patient satisfaction survey.
Sample Patient Survey
Appointment Scheduling & Patient Flow Points to consider when thinking through the
patient appointment process. Outline of Schedule Types
Open Access – Strict appointment templates 6 Stages of Patient Flow Interim Work Tasks Waiting Room & Receptionist Area Checklist Patient Flow Checklist Sample Work Schedules
Medical Records
Managing the Medical Record Chart set-up, documentation requirement/forms,
safe/secure, confidentiality, retention and destruction of records.
Policies for Medical Records Office protocol for record maintenance. Medical record documentation/maintenance.
Confidentiality of Medical Records (HIPAA)
Financial Management
Controlling Practice Financial Health Improve NET income: increase revenue/cut cost Improve GROSS income: increase patient
service, review and set fees appropriately, and improve collections
Determining Profitability Analysis Form
Sample Practice Budget Sample Income & Expense Statement
Billing & Collections
Accounts Receivable Follow-Up Form Insurance/Self-pay follow up
Claims Denial Tracking Form Monitor type of denial, reason and responsible
party to support education/income Financial Policy & Procedure (sample) Returned Check Log (sample) Notice of Demand Payment Letter (sample)
Benchmarks
Benchmarking Summary What are benchmarks and how to use them
Benchmarks & Calculations Sample benchmarks with individual calculation
methods Using Benchmarking to Improve the Collections
Process Example – reduction in denied claim using the
“Denial Tracking Log.”
Record Keeping
Federal Regulations & Requirements Retention schedule Employment size Types of documents:
Banking documents Employment records Payroll reports Accounts payable reports Federal/state program documents
Marketing
Medical Practice Marketing Overview Strategies Analysis Market Survey Chart Goals & Strategy Budget Estimate Income & Expense Calendar Goals & Strategy – Assessment
Evaluation & Management Coding
Summary of Evaluation &Management (E & M) Coding
New Patient Coding Office Visits (3 of 3)
Established Patient Coding Office Visits (2 of 3)
Office Visit Chart Audit E&M Documentation & Guidelines ICD-9-CM vs. ICD-10-CM Code Structure
Loan Repayment & Financial Information Medical Education Scholarships
State Medical Education Board Scholarships National Health Service Corps United States Armed Forces Health Professions
Scholarships and Financial Assistance Programs Citizens of Polish Decent and Hispanic Students
Loan Repayment & Financial Information (continued) Loan Repayment Programs
NHSC State Loan Repayment Program (SMEB)
National Health Service Corps Loan Repayment
Physicians for Rural Areas Assistance Program (SMEB)
Georgia Revolving Loan Fund Specialized Loan Programs
Websites of Interest
National Links Georgia Links
Practice Management Team
Peggy LaMee, CPAM Office: (706) 660-2736