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Practical Strategies to Increase Wine E-Commerce Sales Michael Meisner Manager, Digital Marketing Services 1

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Practical Strategies to Increase

Wine E-Commerce Sales

Michael Meisner

Manager, Digital Marketing Services

1

Today’s Agenda

2

1:00-1:15 Check-in & Introduction

1:15 – 2:15 Website Optimization

2:15 – 3:15 Content Marketing Strategy

3:15 Break

3:30 – 4:00 Google Analytics & Data

4:00 - 4:30 Email Marketing

4:30 – 5:00 Open Q & A

Today’s most important question

3

A little about me

4

Manager, Digital Marketing Services at eWinery Solutions

Graduated Umass Amherst with degree in English

6+ years experience in digital marketing

Built 60+ websites

Manage a few successful ecommerce stores

LinkedIn http://www.linkedin.com/profile/view?id=18420931

Google+ https://plus.google.com/104076802370956017518/

Twitter https://twitter.com/mmeisner

Introduction

The opportunity for DTC wine sales

continues to grow each year.

5

“The main growth over the next decade

will come from a growing habit of

buying wine online”

6

source: http://www.wineintelligence.com/2012/03/28/press-release-us-direct-to-

consumer-wine-sales-have-huge-potential-according-to-new-report/

DTC wine trends and stats

7

10% rise in both value and volume DTC shipments of

wine over past twelve months.

Rose, Sparkling Wine and Pinot Noir saw the greatest

increases in volume and value of shipments in 2012

CA dominates as a destination for shipments, receiving

32%. NY, TX, IL, and FL combine for another 30%.

Small wineries dominate DTC

8

Internet is the great flattener.

9

In Thomas Friedman’s “The World is Flat,” he provides ten key events in history, such as the collapse of the Berlin wall and the IPO of Netscape, that created a level playing field in terms of commerce.

No distribution, no problem

10

“We decided back in 2007 for our @1000 case Sonoma County Pinot Noir Winery to forgo distribution all together, and place our bet on direct sales, starting primarily through a prime location (Tasting Room , on the Healdsburg Plaza Square)

This allows us to build our sales base in a linear fashion (albeit from zero!) meet all of our customers in person, and of course retain 100% of the sale price.

It also allows us to spend more on our product (as necessary), that the 50% of retail (FOB) that we would get in the three tiered system, we don’t have to worry about getting paid from an out of state stranger, licensing issues are minimized,channel management is simplified and we have a way each time to reconnected with our customers, since we’ve virtually met them all!

It’s a slower pace for sure, but a steady one.”

http://www.steveheimoff.com/index.php/2011/05/26/dtc-sales-help-wineries-rebound-study-suggests/

Website Optimization

Drive traffic. Get leads. Make sales.

But first, make sure you have a decent website.

12

If you build it, they will not come

13

Organic vs. paid listings

14

Number of searches per day

15

A lot of a little is OK

16

Basic on-page ranking factors

17

Title

Headline

URL

Links and Captions

META Description

Body Content

Meta data

18

Meta: Titles

19

Not bad:

Much better:

Meta: Description

20

Images

21

Use descriptive

image name, i.e.

“carneros-pinot-

noir.jpg”

Include ALT tag

“Domaine

Carneros Pinot

Noir”

Marketing URLs

22

http://www.polariswines.com/index.cfm?method=pages.

showPage&pageid=a189049a-ab78-a3c0-2ff4-

d1f9c059f6d

VS. http://www.garyfarrellwinery.com/sonoma-winery-

tasting-room

Which one is more appealing? Easy to remember?

Internal links

23

Use contextual

links to guide

users to relevant

pages on your

site.

A clean, professional design

24

A better product page

25

1.

2.

3.

4. 5.

4.

Product page elements

26

Must haves

1. Quality, high res images

2. Product title

3. Teaser

4. Call to action

5. Add to cart

Also helpful:

• Product reviews

• Social sharing

• Call to order

• Add to wishlist

Sensible navigation

27

Confusing. Two main nav items for “Our Wines” and “Shop”.

Site search

28

Help users find what they are looking for. Pull their search

terms into Google Analytics to understand, and position

your products smarter.

Product Schema

29

Create your own product

schema here:

http://schema-

creator.org/product.php

Test your markup here:

http://www.google.com/webmast

ers/tools/richsnippets

Authorship schema

30

Connects your

profile to content.

Higher

clickthroughs

More trust

https://plus.google.com/authorship

Product ratings schema

31

Higher clickthroughs

More trust

http://schema-creator.org/product.php

Mobile websites

32

95% of smartphone users search for local businesses.

80% of local businesses do not have a mobile site.

40% of people turn to a competitors site after a bad mobile experience

If you do not have a mobile site, you’re missing out on visitors to the tasting room, losing sales, and creating a bad impression of your brand.

Always be testing

33

Google webmaster tools

34

Monitor site health, diagnose and repair issues

Webmaster tools – search queries

35

Be patient

36

Started blog Where most

people give up

2.5 years later,

reaching 1000s

of viewers

It’s your turn

37

Critique the Tarara Winery website based on what we

learned, and think of ways to improve each one. Use the

prompt questions to guide your analysis.

Critique: Tarara Winery website

38

Meta Title: Tarara Winery

Meta Description: “from Tarara winery, located in Virginia”

Example page url: http://www.tarara.com/scripts/cpg.cfm/14

Questions to ask:

Do the three sections on the homepage interest you?

Could the URL structure be improved?

Does the newsletter signup stand out?

Is there enough copy on the homepage?

Summary

39

Focus on using keywords in titles, headings, images, and

page URLs.

Write descriptive meta descriptions for each page.

Focus on creating a clean product page that guides the

customer’s experience.

Test and revise basic website elements to increase

conversions.

Focus on usability and design.

Create a mobile website.

Setup Google Webmaster Tools

Content marketing strategy

Why customer experience optimization

is the new search engine optimization.

41

The SEO dilemma

42

I don’t really “do” SEO anymore.

Instead, I build brand awareness, positive

perception, and market share by shaping

experiences to be found and used by people.

I used to believe…

43

SEO

The good ol days

44

SEO has evolved

45

Google fights back

46

SEO is just a piece

47

Inbound marketing

48

Stop interrupting, start educating

49

Forget about

getting in your

customers face

when they aren’t

looking.

Focus on getting

found where they

are looking.

From content to customer

50

Step 1 – Attracting strangers

51

Videos

Blogs

Social media

Newsletters

Articles on other websites

Events

Infographics

Attracting example

52

The Client:

Sierra Foothill Winery

The Audience:

A prospective visitor to the region, who’s looking for something to do. They enjoy wine, and spending time in the outdoors.

The Content:

Regional resources page listing things to do like hiking, fishing spots, favorite restaurants, hotels, and other sights.

http://www.benziger.com/Fun-Things-To-Do-In-Sonoma demonstrates this approach.

http://blog.lacrema.com/ connects with lifestyles, foodies, humorous content that’s engaging and useful.

Step 2 – Convert visitors

53

Newsletter signup form

Offer visitors something extra – insider tips, one-time discount, or special event invites.

Landing pages

Signup form on sold out product page to get notified about our new release.

Events

In person tastings/pouring events

Dinner parties

Small nudges

Join our wine club for 20% off this wine today.

Step 3 – Close leads

54

Lifecycle email marketing

Welcome series of emails

Informative brand content

Ongoing promotions and special email-only offers

In person - tasting room visits

Local search marketing

Local advertising

Advertising

PPC and Adwords

Retargeting/remarketing

Facebook paid promotions

Step 4 – Delight customers

55

Wine club

discounts

Wine club

special offerings

Club member

events

Loyalty bonuses

Are you part of a great content brand?

56

Text and copy

57

Graphics

58

Interface design, usability

59

Videos

60

Landing pages

61

http://pg.lacrema.com/

What you share

62

Meta data

63

Add reviews to your product

page with proper data

formatting.

Which provide users with extra

information in search results.

Content marketing helps to…

64

Build familiarity

65

Crowdsourced content = minimal

effort on your part, big engagement.

Take a photo at winery, or while

drinking wine. Pretty simple.

You can do better.

Encourage likability

66

Establish authority & build trust

67

Encourage sharing

68

Engage personas

69

Demonstrate values

70

Values (pt. II)

71

Values (pt. III)

72

“Marketing is no longer about the stuff you

make, but the stories you tell.”

73

-Seth Godin

I know, you’re busy

75

Curation tips

76

Google autosuggest

77

Who, what, when, where, how

78

These types of “discovery” search phrases provide great

opportunities to attract new visitors.

Tip: Buy awareness using Adwords

79

Blogging

80

Set up a free blog at

wordpress.com or install

the software to host it on

your own website.

Many benefits, including:

• Very SEO friendly

• Free to use

• Tons of free/paid plugins

to extend functionality

Benefits of blogging

81

Instant marketing and

publicity.

More indexed site

pages = more search

rankings

Create brand

personality

Connect with lifestyles

Guest blogging example

83

Finding opportunities

84

Chase the footprint

Textbroker

85

Outbrain, Zemanta, Ndemand

86

Pairing content with target audiences for high engagement.

Build your social community

87

Follow her

Follow their fans

Find Influencers

88

Klout

Traackr

Simply Measured

Followerwonk

Summary

89

Focus on inbound marketing, creating value and interest

to attract visitors.

Create content for various customer stages, from

awareness through consideration and into customer

loyalty.

Start a blog and update it regularly.

Build authority around your niche.

Curate and share content from other sources.

Look for guest blogging opportunities to expand your

reach to new audiences beyond your website.

Resources

90

Wordpress.org (self-hosted version) or wordpress.com (free hosted version)

http://www.alltop.com - good to browse top blogs by category. Search for "wine"

88 content creation ideas - good tips and ideas for creating content

http://blogengage.com/ - free to submit content/syndicate

http://www.myblogguest.com – guest blog networking site

http://www.gather.com/ - content syndication

http://www.quicksprout.com/the-advanced-guide-to-content-marketing-chapter-3/ - everything Patel writes is pure gold. Highly recommend reading this and other articles on the Quicksprout site

http://moz.com/blog/the-secret-recipe-for-viral-content-marketing-success - creating viral content

Chase the footprint – find useful search queries for linkbuilding, guest blogging

Textbroker.com

Outbrain content discovery

Lead Pages – landing page creation service

Attracting local wine

tourists

Use local search marketing strategies to

you connect with nearby visitors and

drive more traffic to your tasting room.

91 91

Where do local search results appear?

93

Google delivers

search results specific

to your location, as

shown in the “local

listings” to the left. If

you type “winery” it

will show you nearby

wineries in this area.

Where does local traffic come from?

94

Local search ranking factors

96

Basic steps for local search rankings

97

Get listed in the Big 3 (Google, Yahoo, Bing)

Optimize your website’s contact/visit page

Each business listing needs to use a uniform name,

address and phone number (NAP).

Encourage visitors to leave reviews on sites like

Tripadvisor, Fodors, Google+, and Yelp. There’s a strong

correlation between user reviews and local search

rankings.

Fully optimize your Google+ Local business page

Quick win: Optimize your logo

98

If you’re looking for a clever and easy way to help optimize your website for your local region, use these easy tactics.

Use the ALT tag

The image ALT tag gives search engines a description of the image.

<img src="http://example.com/images/logo.gif" alt=“Your Winery, Willamette Valley Oregon">

Image filename

Nobody searches for “logo” so instead, name your image something relevant like, “oregon-winery.jpg” and it will show up in image search results for those terms.

Top 5 citation sources for SF

1. http://www.yelp.com/

2. http://sanfrancisco.citysearch.com/

3. http://local.yahoo.com/

4. http://www.yellowpages.com/

5. http://local.sfgate.com/

Find the top sources for your region:

http://getlisted.org/resources/local-citations-by-city.aspx

50 business directories

http://blog.hubspot.com/blog/tabid/6307/bid/10322/The-Ultimate-List-50-Local-Business-Directories.aspx

99

Regional organization websites

Every major wine region has at least a few websites dedicated to promoting the area, and sharing information about the local wineries. Tourists often use these sites to learn about the different wineries and plan their visit.

Consider building a presence on these sites:

http://winecountry.com/

http://sonoma.com

http://donapa.com/

http://napavalley.com/

http://www.napavintners.com/

http://www.localwineevents.com

http://www.visitnapavalley.com

http://www.napatouristguide.com/

http://napavalley.patch.com/

101

Local event calendars

102

Be sure to update listings beyond your website to gain

more exposure.

http://www.localwineevents.com

http://syndical.com/

http://eventful.com

https://plus.google.com/events/create

http://www.discovercaliforniawines.com/events/

http://www.napavintners.com/events/

http://calendar.napavalley.com/

Google local search results

103

Google displays local search results using business Places listings as the primary

results.

It’s absolutely crucial to have a

Google+ Local/Places page

claimed and optimized for

your business.

1. Listing is claimed and 100%

complete.

2. Use Adwords Express to

show your listing to local

searchers.

3. Create an offer, such as a

“2-for-1 tasting” to attract

visitors.

For a great overview of

Google+ Local, check out

“Google+ Local Bible for

SMBs”.

104

Tip: Spy on the competition

Suppose you notice that a certain winery always shows up when you search for “wine tasting”. Copy their address, and then search for it in Google. King Estate ranks well for a lot of regional searches and if you search for "80854 Territorial Hwy. Eugene, OR 97405" (with quotes) you will find all the websites that list their business. Canvas these sites to create your own business listings.

105

On-page local SEO

106

Use regional keywords in site navigation links and on page headings

Page optimization for local

Include regional terms in page titles and descriptions. For example, your homepage might use “Extraordinary Willamette Valley Pinot Noir ”. The description should include one or two short sentences about your winery while also mentioning the region.

Create a unique page on your website for each vineyard.

Format your business address with local schema markup. Schema markup provides search engines with extra data about your website content. You can use this free tool to get the proper HTML code that you can paste on your site: http://www.microdatagenerator.com/local-business-schema/

Use internal site links that point to relevant regional pages or products. For example, if you have a map of the area, you should link to that page anytime you use a phrase like “map of Willamette Valley”. The same applies to product, where any mention of “Willamette Pinot Noir” should be linked to the relevant product page.

107

GetListed.org verification tool

109

http://www.getlisted.org

Tip: Easy keyword research

Ubersuggest.org

Type a phrase in the search box, and

Ubersuggest will scrape every single

Google autocomplete suggestion for

the phrase. This is a great way to get

ideas for content, and understand what

people search for.

110

Use Hootsuite to find locals

111

Consider monitoring terms

like “wine tasting,” and “winery

recommendation.” Make a

habit of checking to see

whether you can lend some

advice to any relevant

conversations that pop up.

Adwords express for local ads

112

Use Adwords express to buy local traffic to your places page.

http://www.google.com/adwords/express/

Adwords express search phrases

113

Useful for targeting a

certain region for local

keywords.

Summary

Any local business looking to increase foot traffic through their door needs to take advantage of the increasing amount of local-oriented searches.

Claim your Google+ Local page, and add as much content to it, bringing it to 100% completion. Do the same at sites like Yelp, Citysearch, and Yellowpages to name a few.

Build a presence on regional websites, which often provide a directory of businesses.

If you notice a competitor ranking for a lot of search terms, try searching for their business address to explore where they’re getting listings.

Use Hootsuite to search for real-time discussions taking place near your location. Monitor phrases like “wine tasting” and “winery recommendation” to find ways to engage with interested tourists.

Use advertising, like Adwords Express, to gain visibility for search terms that you would otherwise not rank for organically.

114

Google Analytics

Measure your efforts and track success.

Understand user acquisition, behavior, and outcomes.

116

“Half the money I spend on advertising is

wasted; the trouble is I don’t know which

half.”

117

- John Wanamaker

Data tells you the story

118

The basics

119

Acquisition

Where do you get traffic from?

Behavior

What are visitors doing on your website?

How engaged are they?

What content is most interesting to them?

Outcome

What is the result of their visit? (purchase,

signup)

What is the per visit value of a traffic

source?

Metrics, Dimensions and KPIs

120

Metrics – a metric is a number, for example “500 visitors”

KPI (key performance indicator) – is a metric, but it’s

more important. It measures how well you’re performing

against site objectives. For example “Average order value”

Dimension – an attribute of the visitor to your website.

For example, “Referral traffic source is Google” or

“keyword: buy wine”

Learn more http://www.kaushik.net/avinash/web-analytics-

101-definitions-goals-metrics-kpis-dimensions-targets/

Segments

121

Default segments:

New visitors

Search traffic

Mobile traffic

Custom segments

High revenue, over $400

Nonbranded keywords

Local traffic sources like Yelp

Acquisition – where do they come from?

122

Key metrics

Total visits

% new visits

Bounce rate

Top channels

Branded vs. non-

branded keywords

eCommerce conversion

rates

What are my top traffic sources?

123

Acquisition > All Traffic

Where do visitors live?

124

Audience > Geo > Location

What keywords are people using?

125

Acquisition > Keywords > Organic

Behavior – what are they doing?

126

Key metrics

Time on site

Pages per visit

Bounce rates

Goal completions

Landing page performance

127

Behavior > Site Content > Landing pages

Find high value pages

128

Behavior > Site Content > All pages

Find popular content

129

Behavior > Site Content > All Pages

Outcomes – are they completing goals?

130

Key metrics

eCommerce conversion rate

Per visit value

Average order value

Goal conversion rate

Attribution: top converting traffic sources

131

Conversions > Ecommerce > Overview > Source/Medium

Props: assisting traffic sources

132

Conversions > Multi channel funnels > Assisted Conversions

Tip - add shortcuts

133

Useful when you segment data, and don’t want to repeat the steps to get there.

Tip – Add to dashboard

134

Tip - Use annotations

135

Keep track of major changes to your website, and use to

compare impact going forward

Advanced segments

136

Setup and track website goals

137

Common goals for a winery website might include: Clicks for directions

Appointments/reservations

Checkout/buying steps

Newsletter signups

Wine club signups

Watching a video

Setting up a goal

138

Name your goal

Choose destination

Click “next step”

Verify goal

Setting up a goal pt. II

139

http://www.sitename.com/index.cfm/storecart

Schedule reports to email

140

Click “email” on any

report in analytics.

Enter an email, and choose

frequency/day of week.

Comparing date ranges

141

Comparing date ranges

142

Compare ecommerce against previous year

Dashboards

143

Analytics solution gallery

144

Crowd source the best GA reports, segments, dashboards.

Summary

145

Think of data in three ways – where does traffic come

from (acquisition), what do visitors do (behavior), and

what are the outcomes (conversions).

Ensure that ecommerce tracking is enabled and working.

Identify and create goals to track.

Set up weekly or monthly reports to email yourself.

Use dashboards to group data into related topics.

Add shortcuts on pages that you frequent, especially

when segmenting and drilling down.

Use segments to view more granular data.

Resources

146

Acquisition Dashboards SEO monitoring

Visitor facts

Behavior Dashboards Site usage/quality

Where people exit your site

Outcomes/Goals Dashboards Sales cockpit

More dashboards http://www.dashboardjunkie.com/

10 Useful Google Analytics custom dashboards

The only blog you need to learn everything GA:

http://www.kaushik.net/avinash/

Solutions Gallery https://www.google.com/analytics/gallery/

Email Marketing

Email is not dead. It’s critical to your success and remains the easiest way to directly connect with consumers.

147

High ROI

148

Easy to measure

149

It’s easy to track performance, do A/B testing, see what

works and what doesn’t.

A top sales channel

150

Email should be a top source of traffic and sales on

ecommerce websites

Email assists other channels

151

Email may not always get credit for the final purchase, but

it will usually be a top traffic channel for assisted

conversions.

Listbuilding tips – make it obvious

152

Include a mailing list signup prompt on every page, in an

obvious place where people will see it.

Listbuilding tips – keep it short

153

VS

Listbuilding tips - offer an incentive

154

Give visitors a reason to sign up for your mailing list, like

a one-time discount or free tasting for two.

Listbuilding tips – pay employees

155

Offer tasting room staff .50 cents per email they collect

More listbuilding ideas

156

Attend pouring events, and require people to sign up to

your mailing list.

Create promos and contests, require entry through email

signup.

Consider what gets you to offer up your email?

Email strategy

157

Welcome/New Subscriber

Frequency

Content & Creative

Welcome campaign with reward

158

Welcome campaign with resources

159

• Links to top selling wines

• Interview with winemaker

• Quick tips

• Wine club 20% discount (not

shown here)

• Upcoming events

• Social media links

• Upcoming promotions and

invitations to exclusive events

Welcome email with nothing

160

No images. No logo. Just plain

text. Missed opportunity for a

good first impression.

Frequency

161

Consistency

Stick to a deployment schedule (weekly, bi-weekly, monthly)

Mix informational emails with promotional ones

Don’t be afraid to turn it up during the busy season or other

times of year when you can take advantage of a promo

Re-engagement

162

Abandoned cart emails

Happy birthday

One year club anniversary

Update info/preferences

We’ve missed you

Segmentation

163

Content is King. Segmentation is Queen.

Varietal preferences (Special offer on Reds)

Locals (Come to our next event)

Order history (We’ve missed you)

Club join date (One year anniversary together)

Credit card set to expire (Update your profile)

Landing pages

164

Bring visitor closer

to the product or

introduce them to

a special promotion

to help nudge them

toward a purchase.

A/B Testing

165

Use split testing

to send slightly

different versions

of an email to

one half of your

list. Compare

results.

A/B testing - response

166

Test basic elements such

as:

Cart discount vs. free

shipping

Subject lines

Placement of call to action

buttons

Using company name vs.

personal name in “from”

line

A/B Testing Example

167

Rendering tips

168

Width of the creative does not exceed 600 pixels

Structure the creative with <table>'s, Do not float <div>'s to position anything

Use inline CSS to style your fonts versus basic HTML; i.e. span style =“” vs. font face = “”

Don’t use a <body> tag to set a background color. Wrap a 100% table around the creative and set it's bgcolor instead.

Define the height & width of your images within your <img> tags.

Do not use the <style> tag within the <head> tag.

Do not use <p> tags. If you would like to specify line breaks, do so using <br />

Use Premailer to clean formatting and HTML http://premailer.dialect.ca/

Spam and mailing lists

169

SPAM – unsolicited bulk email

Do not buy email lists. End of story.

Avoid common pitfalls

170

Their email offered 25% off their 2009 Zinfandel, with 50% off to wine club members. However, both the link from the email and the site itself offered 50% off to EVERYONE.

Avoid common pitfalls

171

Offered a discount of 25% plus free shipping on a selection of wines. But the cart did not offer the free shipping. This was true for any amount, though the test order was for a case.

Always be testing

172

• Other errors include a winery that sent an email offering 15% off on a newly released $40 Cabernet. But the Buy link brought you only to the home page of the winery that was featuring a different Cabernet, at $100, with no discount. The user had to search the site to get the wine advertised and discounted. They should have used a landing page.

• A winery sent an offer for 20% off all wines. The link took you to their list of wines, but only showed the regular prices and gave only their established discounts of 5% and 10% depending on quantity ordered.

• One multi-brand owner sent a separate email for each of its brands. Each email showed the wines of one promoted brand, but the buy button went to just one winery, presumably the email they created first, and forgot to change the link.

• One winery offered a “today only!” sale. Except the wines were not on sale when the email arrived. When contacted, the winery said “We thought the email would arrive the next day.”

• Another winery promised free shipping on a case order, but neglected to limit that to ground shipments. A customer could place an order for free priority overnight. If these orders are automatically processed, it’s a money-losing proposition.

So check your work! Send it to a co-worker who did not work on that email. Whoever spent time creating the email will usually not spot the errors.

On writing

173

80% of people will read your headline, but only a small

fraction will continue

Use “Power Words”

Mix up your greetings

Keep it short

Call to action above the fold

Use deadlines to sell

Include numbers in the subject

Be personal, “Your are not alone”

Breakout session

174

Dissect your email. Come up with 2-3 positives and 2-3

negatives.

What would you test?

Summary

175

Focus on building list.

Set up a decent welcome email.

Split test subject lines, content, calls to action.

Mix informative with promos and offers

Check for mistakes

Resources

176

A/B Testing

7 myths about email marketing

How A/B split testing works

A/B split testing

Subject line testing scenarios

Exposure

Winerymailinglists.com

Wineberserkers.com

Copywriting

37 tips for writing emails that get opened, read, and

clicked

Subject line strategies to increase open rates

The Perfect Subject Line

Services

Try a cart abandonment campaign

free for 30 days

Email marketing audit

http://www.litmus.com

http://www.mailchimp.com

Formatting

Premailer. The preflight check for

HTML emails

Data/Analytics

Email marketing dashboard for

Google Analytics

Landing Pages

The anatomy of a high converting

landing page