practical lessons for successful leaders: 8 qualities you can put to use now

Practical Lessons for Successful Leaders:8 Qualities You Can Put to Use Now

JLC Live New England 2011March 24, 2011

2John H. Wheeler, Jr. [email protected]

Leadership responsibility

RVAC DAGER

Develop personal game plan

Conclusion

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44 Q & A

Copyright ©2011, Wheeler Performance Group. All rights reserved 3

Session Objectives

WPG Focus

• Help small and mid-sized businesses:– Plan for the future to respond to market

challenges– Improve Leadership effectiveness– Develop/Maintain an organization that

delivers on its commitments to the Company.– Improve operations efficiency

4 Copyright ©2011, Wheeler Performance Group. All rights reserved

Maximize the Value of the Company

Employerof

ChoiceText 4

Investmentof

Choice

ProviderOf

Choice


Results

Delegator

Communicator

Visionary

Empower

Role Model

TitleRVAC

DAGER

Growth

Adaptable


1. Role Model

• Acknowledgement• Glass half-full or half-empty• Reframe

Results

Delegator

Communicator

Visionary

Empower

Role Model

TitleRVAC

DAGER

Growth

Adaptable


Leading by Example Means Keeping Your Commitments to Your Commitments.(1)

(1) Verne Harnish, Gazelles, Inc.


Worksheet Example

Strongly Disagree

1Disagree

2Neutral

3Agree

4

Strongly Agree

5 Score1 - RoleModel

1. I am aware that my actions/attitudes affect my employees. X 4

2. I am a "glass half-full person." X 2 3. I continuously work to enhance my image as the company

owner. X 4

Section Score

10

2. Visionary

• Not necessarily developer• Maintains focus• Insures day-to-day activity alignment• Makes changes, as necessary

If you don't know where you are going,you'll end up someplace else.

--Yogi Berra

Results

Delegator

Communicator

Visionary

Empower

Role Model

TitleRVAC

DAGER

Growth

Adaptable


3. An excellent Communicator• Written, Oral• Employees, Customers, Partners, Bankers• Proper use of all channels• Timely• Honest• Clear, compelling• Confirm understanding

Results

Delegator

Communicator

Visionary

Empower

Role Model

TitleRVAC

DAGER

Growth

Adaptable


4. Delegator

• It will take too long to explain it to them!!

• Noone can do it as well as me!!

• Willingness to let go (Leverage)

• Responsibility and Authority

• Accountable• Timely follow-up

Results

Delegator

Communicator

Visionary

Empower

Role Model

TitleRVAC

DAGER

Growth

Adaptable


4. Delegator

The Most Effective Measure of Leadership is the Performance of the Team in Your Absence.(2)

(2) Mastering the Rockefeller Habits, Verne Harnish, 2002


5. Adaptable

• Change is Constant• Success formula

– Current data/Emerging trends– Business implications– Out-of-box responses

Results

Delegator

Communicator

Visionary

Empower

Role Model

TitleRVAC

DAGER

Growth

Adaptable


6. Growth

• People Focus• “That’s not my Genius”• Continuous learning• Promote prudent risk-taking

Results

Delegator

Communicator

Visionary

Empower

Role Model

TitleRVAC

DAGER

Growth

Adaptable


7. Empower

“means letting people bring their brains to work and allowing them to use their knowledge, experience and motivation to create a healthy…bottom line.” (3)

(3) Leading at a Higher Level, Blanchard, 2007.

Results

Delegator

Communicator

Visionary

Empower

Role Model

TitleRVAC

DAGER

Growth

Adaptable


7. Empower

• Responsibility• Authority• Definition of Success• Accountable


• Companies that involve their people generated 10.3% return on sales vs. 6.3% for companies that did not involve their people. (4)

• Trader Joes – Over 8 year period– Annual Sales growth (15% to 26%)– Sales/store (increased 10%/year)– Overall sales volume increased 500% (5)

7. Empowerment - Benefits

(4) “Creating High Performance Organizations: Lawler, 1995.(5) Leading at a Higher Level, Blanchard, 2007.


8. Celebrate Results

• Small• Meetings• Individual, Group, Company


Results

Delegator

Communicator

Visionary

Empower

Role Model

TitleRVAC

DAGER

Growth

Adaptable


Valuable Resources• Kenneth Blanchard, Leading at a Higher Level, Prentice-Hall,

2007.• Verne Harnish, Mastering the Rockefeller Habits, Select

Books, 2002.• Michael Gerber, The E-Myth Revisited, Harper Business, 2001.• Patrick Lencioni, The Five Dysfunctions of A Team, Jossey-

Bass, 2002.• Arbinger Institute, Leadership and Self-Deception, 2002• Suzanne Bates, Motivate Like a CEO, 2009

19 Copyright ©2011, Wheeler Performance Group. All rights reserved

John H. Wheeler, Jr.Managing Partner(508) [email protected]

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